CMA warns wedding firms over Unfair Practices
8th December 2020
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In September 2020 , the Competition  & Markets Authority published a statement on wedding cancellations and refunds . 

Inspite of this , the CMA has continued to receive complaints from couples  , particularly about being misled about  the level of refund they are entitled to or being offered the opportunity to rebook , but only at a higher price. 

The CMA has therefore issued a further statement making it clear that ; - 

  1. businesses should not make deductions from the refund unless they can prove those costs were incurred directly for the wedding in question and have provided a breakdown of those costs . 
  2. where a contract is for venue hire only , the CMA would generally expect there to be any deductions . 
  3. there is no benchmark amount when it comes to providing refunds and each case must be assessed individually .
  4. businesses should not delay refunding funds when they are due .
  5. couples should not face additional charges when they voluntarily agree to reschedule their wedding to a comparable date and service , instead of seeking a refund. 

The update is part of a wider programme of investigations by the CMA into businesses who have failed to respect refund rights during the pandemic .

Should you require any further information , please contact John Buckle at johnbuckle@hcbgroup.com  or 01922 707 598 . 

 

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