Stayed here for two nights attending my daughters wedding. Excellent venue with all the onsite facilities they have. Staff & service exceeding my expectations. So warm, friendly & very helpful. The Courtyard & Pub restaurants food was very good. The Wedding meal, one best I've had. Thank you LDVH&S for making it a very Special Occassion

Visiting the spa for treatment and afternoon tea. Lovely building but tired and old inside. Not changed over the years much. Pool area chipped tiles showers bit grubby around the fittings hairdryer on the wall broken but still there. Afternoon tea Lovely but sandwiches bit of acquired taste.. as I looked over the beams are dusty, I'm not an inspector but I noted those details .
On a brighter note the staff were lovely and the treatments were fab... staff all young and friendly.

I had a delightful stay here over the weekend. The room was clean and ready for us upon arrival, ensuring a smooth check-in experience. Although the decor is a bit outdated, it adds a charming touch to the overall ambiance. The staff is welcoming and friendly, always ready to assist with a smile. Their hospitality truly enhanced our stay, making us feel right at home. Overall, it's a great place to stay if you appreciate cleanliness, comfort, and excellent service. Highly recommended for a pleasant and hassle-free experience.

Went to a wedding reception, the Penny Farthing Suite where it was held was decorated nicely , really spot on in every respect. Food and bar service was excellent.

Went today for a spa day, all staff were excellent, very helpful, friendly and do anything to help, always asking if they can help. Facilities were fab and really enjoyed our time here. Would definitely return to try other treatments. Left feeling so relaxed, clean and happy, thank you.

Dear drinking

The surrounding area is gorgeous, with a nice 15 minute walk to shops like the co-op.
Our first three nights we had the standard room which was located in a small courtyard with fountain next to it. It was next to the bar and restaurant-which was convenient. The standard room was so clean, and also a good price and size!
We extended another night and upgraded to the next room type- which is considerably better. The receptionist was able to check us in early to our next room which was very kind of her and made it so we could go to our new room and not be disturbed- thank you to her and the HSK team for their quick work!
The spa was amazing. We got our moneys worth! The main pool was lovely and cool, and the thermal pool nice and hot. The middle sauna, blue lighted steam room were fantastic and relaxing. There was an issue with the halo-therapy room and one steam room in that it smelt badly like a mixture of sweat and urine- not sure if that was the aim of it, however I wasn’t a fan of inhaling those smells so I chose to avoid it. My partner and I had 2 treatments each. The first, a massage, back scrub and scalp massage. My partner hates massages but this may have changed his mind. Then the next day, a full body massage each. My partner and I, however tender the days after, feel amazing, and I can see a definite change in the way he is carrying himself.
There was a fantastic spa worker with blonde hair and a hearing aid- sorry, I didn’t get her name, but she was a dream. So chatty and welcoming! She looked quite stressed one day, but she was incredibly patient and hardworking to myself and other patrons waiting to be served. We never felt like an inconvenience to her, so thank you!
The bar and restaurant staff were fantastic- especially the gentleman with brown hair and glasses-I believe he was the bar supervisor. The staff made our drinks quickly and were nice to chat with. Breakfast in the restaurant was lovely. The food was hot and quick. The only issue we had with breakfast was room service on our first day- we learnt our lesson! Having already prepaid for breakfast in our booking, to the room incurred an additional £8 per person tray charge. We were on holiday, so didn’t mind… until we saw how much food we got. My partner wanted sausages, eggs, beans and bacon…. He got 1 small sausage, 1 hard fried egg, 2 pieces of bacon and 1 hash brown- no beans. We were so taken back by the pitiful portion that we laughed. I think it would be a good idea to explain on the room service cards that by checking that you want an item of food, to put the quantity? I am still quite annoyed that we paid £16 room service charge on top of our already paid breakfast for that pitiful portion!
The food in the bar and restaurant was to die for. Incredibly quick service, it was tasty and worth the price. I will be dreaming of the potato and leek soup, and my partner enjoyed the beef burger twice!
Thank you for our lovely stay. I am nit-picky because we do not get the chance to holiday often- and despite the cons of our stay, it did not affect our love for this place.

Good food great rooms

Nice hotel and spa. However, it used to be in a much more rural setting with views across the hills. Now surrounded by new houses literally right up to the edge of the car park on 3 sides of the complex. Really spoiled the place and removed one of the main reasons to go there.

Lovely setting and well thought out complex but let down by dirty seating in the lounge near the lower seating area beyond the bar. Very good service with a smile

Location now compromised by new build housing, could benefit from refurb?

Good

What a Lovely place to relax. Everything is perfect for a first date.💯

Staff friendly, location quiet, and very easy accessible to the town on foot. Definitely will back.

I just need to say that Alisha, Connor, Sam and Ollie were working the bar behind reception and they have honestly been the best group I’ve had. They joined in and made sure that we enjoyed our stay there. They were more than just employees. They were honestly the best bartenders we could’ve had. Please thank them so much for their perfect service.

Very clean, amazing rooms, good price!!!

Good place to relax. Nice food, old pub, and generally just a great place to escape for as long as you need.

We stayed for a couple of nights. Bit off putting being within a housing estate. Advertised as being within a village with shops. Staff were pleasant and polite, food was excellent Whilst the room was clean, the bedding was a lot to be desired. Pillows were too big for the pillow cases and quilt could have been bigger. As for the shops, nothing was open. Whilst I appreciate the football was on, it was not pleasant trying to chill in your room whilst shouting and cheering was extremely loud along the corridor. As for the spa, this needs to be supervised more, bearing in mind someone was witnessed putting conditioner in her hair then proceeding to wash her hands in the hydro pool (this could block the filters ). Needs refurbished. Toilet didn’t flush correctly and had to be flushed several time. Tray stand at end of corridor was so dirty someone wrote clean me in the dirt

Nice hotel but the housing estate dampens the view from the Thermal Suite. Gym was good. Could be cleaner in the toilets. Tiles are a bit grubby but I understand it's hard to upkeep where there's so much water. Hairdryers are below par one didn't work at all, other didn't want to work. Changing room and dressing area definitely needs an upgrade. No straighteners or basic toiletries on the counter. Didn't think it was worth £30 each for the day pass. It was ok.

Rooms are nice, location is good, great service.
Took a fair while to check in though as only one person on the front desk at peak times which can be frustrating.

Nice, clean and tidy place

Lovely place, great bar service, quaint and a lovely breakfast. Lovely service from Elsie (I think her name is, the young blond girl with a ponytail). She was so nice and polite.

Spent the night with my girlfriend, spa was lovely, such a shame that the owners sold off the surrounding fields to housing because it has ruined the view from the jacuzzi.
In the bar is where the real service started though. Ollie was a super star, extremely friendly and knowledgeable. Great banter and a good lad to have a chat with. We met joe in the restaurant bar originally but later saw him covering in the village pub, later he was back in the bar In the restaurant. Everytime he was a pleasure to talk to, very friendly and very informative of the local area. These two guys made our stay here a real treat.
Shame about the view from the spa though.

Fantastic weekend,room etc ,staff all great

All around good but breakfast plates were dirty