Relaxing and good company +coffee 👌👍

Excellent New Years gala.

Absolutely fabulous! X

Had a pleasant stay thanks

Had a great Christmas party

Nice break with Brent Thomas

Swimming lessons for my grandson

Great place to stay

Great

Expensive

Over priced

Standard hotel

Wanted to stay the night in preparation for my wedding next year. Rooms nice and big. Breakfast was nice. Pool and facilities were excellent. Drinks a bit pricey but you expect that in any hotel. Reading some of the reviews think they must be used to staying at 5 star places, very nice for what the hotel is advertised as. Unfortunate alarm in the night but at least you know there is a process in place.

This was not a good experience. Booked 2 rooms on a 2 night with dinner package. Arrived on first night to find only 1 room was showing and only one single room was available. This was after numerous emails and telephone calls to confirm booking and arrangements. I showed the receptionist (Ashley) my booking for 2 double rooms close together. One should be accessible room for my elderly parents. Manager called and was initially offered a rain damaged room that manager deemed fit. I stood my ground for an accessible room as booked. I was then offered one with manager authorisation. Rooms still on different floors and opposite parts of the hotel. Not what we had booked but nothing else was available. I accepted this grudgingly as it was now 10.00pm and we were all tired after a 3 hour drive. Both rooms were poorly maintained (missing selves, stained carpets, poor grouting) and had request towels as well!
Breakfast was a steady affair. All the usual suspects - cereals, fruit, crossiants, juices, help yourself coffee and a selection of hot fayre but no hash browns or potato dish?
Did not use pool or spa.
Dinner went from OK to bad to worse. Ordered food at bar to be told that they had run out of hummus at 8.00pm on a Wednesday night? Ordered starters and mains. They had also run out of Becks Blue and there was no other alternative. The coke draught machine as not working either. The starters came after a short wait. Nice soup and garlic bread. We waited for our mains and waited some more and dishes were not cleared either for 30 minutes. In the end I went to bar and told then our mains had not come. Barmen asked which had not come? I said all of them and he rang kitchen and told me that they would be 'fast-tracked'. I got the feeling they had forgotten about us. They arrived 10 minutes latter. Burger and chip was good. My pasta was warm on the outside and stone cold in the middle. I think it had been microwaved badly. The server noticed that I'd left my pasta and asked if everything was alright. I explained the pasta was cold. He offered to warm it and a free drink. I declined and ordered dessert - sticky pudding which was the best thing we had that night.
Check-out was quick but no real apologies offered for the booking/room issues we had encountered.
Would not recommend unless you are desperate or check booking in advance and get in writing.

Standard hotel nothing to note particularly special. Very thin door so hope you don't get a load of kids stay at the same time like I did. They were making a lot of noise in the hallway. Other than that the room was clean and tidy. From other collegues rooms can be a bit hit or miss on how modern the decor is. For me the bathroom was a bit dated.

Attended a training session here. Ample parking, hotel staff are pleasant. Had slight issue with air conditioning in the suite. Luckily I brought sandwiches as There aren't any shops nearby to grab lunch & my colleagues mentioned food was very expensive at the hotel bar. The venue did provide lovely coffee & biscuits

Once was quite luxurious but now tired and a bit shabby. The room was clean and the bed good but the bathroom looked like it had been maintained by an eight year old, mlastic all over the place and poorly fitted panels
Before booking in make sure you don't have a partition door between rooms, it is as thin as paper and i could hear every word, cough and fart.

Stayed here for two nights for my daughter's wedding, excellent reception staff, friendly and helpful. Very good breakfast.
We had a family room, which was comfortable but a bit tired , could do with a refresh, would stay again.

Xmas day lunch with family. A lovely afternoon. A very mixed age range, and a visit from Santa.
Food ok however the main course was only lukewarm .needed to be hotter. The atmosphere was a little lacking. Some festive music playing would have solved this hence only 3 stars .

Room was clean, bed comfy, bathroom spotless. Bar prices are a bit high, but that's norm at hotels, I guess. All staff I've met is absolutely brilliant, very kind, polite and helpful.

Came as part of a bus trip to Coronation Street. Food really nice, staff efficient, friendly and helpful. Room comfy and clean, a bit too warm so I turned down the radiator valve. No complaints.

Just a single night's stay but no complaints. Standard twin room(891) good mattress clean bathroom plenty of hot water.
Ate at the Hawthorns just a mile up the road

Stayed overnight with National Holidays in September 2019. The bedroom was comfortable and very clean.
The hotel was welcoming with friendly and helpful staff. Would certainly stay there again.

Room was ok... but the food on the evening was lacking either it was cold or it had ran out and we had to wait for them to re stock the buffet 10 mins wait for the fish. Felt sorry for the young waiting staff having to deal with the disgruntled customers.

have been using this hotel for a number of yrs and every new years eve for the last 3 years brillient good service helpful staff and the food NO problem very good