Digicomm BCS, providers of business telecommunications systems and a best of Bolton member, have been awarded accredited partner status with Oak Telecom.
To further strengthen their long standing relationship with Oak Telecom, market leaders in call logging and call recording, Digicomm have recently been awarded accredited partner status to recognise the implementation of their innovative voice recording solutions.
Due to the complex and evolving nature of the Oak products Digicomm engineers had to undergo a stringent and comprehensive training program which now enables them to provide quality business-specific solutions that fully explore the potential that the Oak range of products has to offer.
Whilst most businesses recognise the importance of monitoring the performance of customer facing staff, recent legislation has also meant that some companies are required by law to record incoming and outgoing calls. The Oak ‘Comms Suite’ efficiently records and reports on all aspects of business communication via specialist software which produces immediate and impressive results :
Reduced Costs
See an immediate reduction of up to 15%
Increased Sales
Increased levels of telesales activity driving new sales
Dispute resolution
Find calls quickly and email an extract of the call to your client to confirm contract details
Compliance
For many organisations it is necessary to show that FSA rules have been followed
Quality Measurement
Review calls to ensure that all clients have been dealt with professionally at all times
Managing Director of Digicomm, Mark Pollitt, offered ‘The oak solutions that Digicomm supply absolutely bowl our customers over, we are proud to accept the accredited partner status which marks our success in this area.’
At the best the Bolton we champion and showcase only the best business in town and love it when our members gain recognition for their hard work, experience and effort in delivering exceptional customer service. Well done to Digicomm BCS!
