Did you know that there are new changes to the law which mean that financial companies have to record any contact with customers that is made on a mobile phone.
Previously the FSA (Financial Services Authority) in rules introduced in 2009 said that financial companies must record any office based telephone calls and other electronic forms of communication for a period of 6 months, the new directive has now been extended to include contact via mobile telephone calls.
Mark Pollitt from Digicomm BCS, a thebestof bolton member, would like the new directive to extend outside of financial organisations and states that he believes that firms outside of the financial sector could also benefit from following the new guidelines.
Mark believes that the new guidelines could have real implications for flexible and home based working as security of the information needs to be a real consideration both on the platform being used and also the firms archive system.
With record fines being issued this year from the FSA of over 5 million pounds, Digicomm BCS offer the perfect solution to make sure your company is working within the new rules. Call recording systems from Digicomm can help to improve and standardise call handling, identify training needs and assess the effectiveness of sales tools such as scripts and databases. They also help to monitor customer service and marketing activity for a business.
Digicomm are planning a series of presentations about the latest FSA rules and was recently awarded accredited partner status by Oak Telecom, a specialist call-recording firm.
If you would like further information on any of the above, the team at Digicomm would love to hear from you.
0370 444 6540 or visit their website here
