HAPPY NEW YEAR TO ALL OUR CUSTOMERS!
A reminder – take care during the bad weather
Although the ice and snow from December has gone for now it is likely to return over the coming weeks so please take care.
Bluebird Care advises you to:-
Customer Satisfaction Survey
The annual Bluebird Care Bury customer survey took place over December.
Thank you to all our customers who took the time to complete and return the questionnaire.
We are delighted to see that the overwhelming majority of responses gave us an excellent rating. Amongst the comments were the following of which we are particularly pleased: -
“we are extremely happy with [our carer’s] service and her interaction with Mary"
“enjoy the visits and company provided”
“couldn’t be better”
“the care workers are always polite and professional. They have friends”
“I would definitely recommend Bluebird Care”
“care workers are always very thoughtful, reliable, prompt and supportive”
We were also praised for our punctuality and, when necessary, communicating changes to care worker visits.
However, we know we must continue to improve our service and will work tirelessly to do so during 2011.
Awards for Staff
The secret of great service at Bluebird Care Bury is the quality of our staff and once again we are pleased to announce the winner of our Care Worker of the month award – in November it was Viv Hayes. Commenting on the award for Viv, who joined us in November 2009, Theresa Norris said, “Viv is an excellent carer who is very well liked by her customers”
Customer focus
As Bury Council continues the roll out of individual budgets for adult social care in the Borough it is finally becoming clear to everyone that this new regime is about promoting independent and fulfilling lives by giving customers choice and control over their care and support. Bluebird Care in Bury has adopted this approach from the day we opened our doors. We also believe that, for our customers to achieve the appropriate degree of independence, we must understand the positive risks they can take. This understanding comes from learning about the individual’s history, their wants and needs and their families and friendships. We do this at our initial meeting and throughout the care and support programme.
It is good to see that we have been at the forefront of this new approach and we will continue to ensure that our approach is focussed on the customer at all times.
New Staff
By the end of the month we should have 35 care workers on the team as work levels continue to grow. Following Donna’s transfer to the Care Co-ordinator role last month we have promoted 2 care workers (Denise and Neil) to senior care worker roles.
Business Links
Terry recently met with Bill Mealey of Mealey Properties. Bill’s firm specialises in adapting bathrooms and kitchens for disabled living and undertake work on behalf of both Bury and Bolton Councils. Please look at their website www.mealeyproperties.co.uk to see some of their work.
You can contact them on 0161 763 9192 or bill@mealeyproperties.co.uk
Do you know anyone………
who is not satisfied with their current home care provider or might be thinking that some help in the home would be useful, please put them in touch with us. There is no obligation on them; just an opportunity to meet Theresa or Joanne to discuss their needs and how Bluebird Care Bury can help. If you want a Bluebird Care leaflet to give to them please ask your care worker or get them to call the office and we will make sure they get a warm reception.
For more information please contact Bluebird Care on 0161 210 3746
