In the latest blog for Bury BusinessLodge we thought it would be a great idea to find out more about them from a client's perspective.
Here we chat with the team at FM Outsource, find out about the company and why Business Lodge is a great place to locate their growing business.

Tell us a little bit about your business?

FM Outsource specialises in creating bespoke customer experience solutions that are omnichannel, multilingual and available 24/7/365. We work with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon and eBay. We operate on an industry-leading, cost-per-contact model that maximises cost-efficiency without losing quality. We're data-driven and focus our energies on creating a better customer experience by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score. We bring it all together into one, cohesive, cost-effective contact centre that puts the customer first.  

How big is your team?

Over 300 people

How long have you been a client in Bury BusinessLodge?

Just over a year 

Why did you choose here to base your business?

Good transport links to Manchester and London and as we moved from Bolton, many of our employees needed a close location to be able to travel to by car and public transport. 

You’ve recently had to make adaptations in your business to accommodate a new global client, how have BusinessLodge assisted with this?

The client wanted bespoke décor and branding for their office and BusinessLodge arranged all the painters, decoraters etc. BusinessLodge arranged everything for us so we didn’t have to and worked closely with us and the client to make sure it was what we both wanted.

How are the team at BusinessLodge to work with?

Very pleasant and helpful whenever we need it! They have been extremely helpful in implementing our new international client and helping us with any question or query we have had. 

What makes Bury BusinessLodge different to the other business centres out there?

Located in the town centre and easily accessible. 24-hour access is very useful as we do run 24/7 customer service. The friendly management make a huge difference as they are very hands on and do everything we could possibly ask for!

Would you recommend BusinessLodge to other businesses looking for serviced office space?

Yes, the staff truly make the office space feel more welcoming and personal so they are a true asset to the business!

So there you have it - Bury BusinessLodge really go the extra mile to ensure that everything is taken care of, no matter what it may be. They're accommodating from day one and as a resident ourselves we couldn't be happier.

For more information about Bury BusinessLodge and the services that they provide, click the blue box below.