In June, Platinum Care were visited for their annual Care Quality Commission (CQC) report and are proud to have achieved "good" in all areas. These include the services offered being safe, effective, caring, responsive and well-led. The report was published in August.

The inspection was carried out over a three day period and is conducted by CQC visiting and speaking with people in the care of Platinum Care, visiting the offices of the business to look at processes and speaking with a selection of the team to ascertain standards within the company.

Key areas noted were:

*The service had worked with staff to develop a positive organisational culture which promoted the quality of care. The registered manager told
us about plans to develop coffee mornings for the people using the service and their families to help reduce isolation and develop support networks.

*People we spoke with told us the staff were caring and treated them with dignity and respect.

*Plans were in place to further develop and improve the delivery of care. This included providing training in house, which was tailored to the services' needs and additional training on medicines and dementia. 

It was also noted that support and supervision is provided to ensure that the team are able to effectively carry out their role within the company to the benefit of their clients at all times. Other areas of focus covered were the understanding of the Mental Capacity Act, the understanding of nutritional risks and of course, the implementation of effective care plans. All personal information was seen to be securely stored with restricted access.

What clients had to say.............

Safe
CQC contacted five people who use the service and they stated they felt safe receiving support. They said, "Yes, I feel safe", "They know what they are doing", and "They're absolute angels". Relatives told us they also felt their relatives were receiving safe care. They said, "We've never had any concerns."

Caring
"Staff are kind, if they weren't I'd have something to say", "Staff make you feel they have all the time in world, you feel important", "They've looked after me very well", "we have lots of banter, its pleasant" and "I'm satisfied with the care they give.

Staff perspective
Staff stated that they received a full induction. They said, "I got [told] everything I needed to be able to support people", "How they introduced us to people was absolutely brilliant", and "They did everything [training] that needed to be done."

It's good to know that when the need arises, there are good care providers in our community. The CQC report shows that Platinum Care do exactly that, they care and it means a lot to those they care for, and of course their families. Knowing your loved one is in safe hands is paramount at a time that you need it most.

Of course this is a snapshot of the full report which goes on to say many more wonderful things about Platinum Care, its services and its team. It shows that as a care company it's also a great place to work and that providing such care can be a most rewarding career path.

If you'd like to find out more about embarking on a fulfilling career with Platinum Care, click here to download an application form, or if you require care for someone, please contact or click on the box to the right for more information.