Last Sunday morning we had a call from a client telling us that his wife who was due to fly home the next day wanted to stay on in the US an extra week with her relatives.
We advised him it was easier and cheaper to resolve locally but being inexperienced in dealing with airlines he wanted some assistance.
I logged into our computer system remotely to get the passenger's airline reference number, contacted the airline's offices in the USA on his wife's behalf, retrieved the booking then checked the nearest dates for an available seat at the same fare in order to advise the client the choices and administration charges by the airline to amend the date.
With the information I rang the client back, gave him the dates to choose and the correct US phone number and easy to follow instructions on how to arrange the date change after liasing with his wife a suitable date to fly home. Had this been done in the UK via the ticket agent he would have had to pay a further £50-75 on top of the airline's own charges. So we managed to save them time, money and effort!
For more information about Howard's way travel click here.
