Local Reviews
In September 2008, CheshireGirlUk said about Village Hotel Bury
I stayed here with a group of 12 friends for a break and to go out into Manchester. Overall we had an enjoyable stay but there were a few issues that bring down the general good standard of the hotel. The check in staff and pub/restaurant were excellent and could not be faulted. The pool and leisure areas were all to a very high standard and fairly quiet on the saturday afternoon when we went. The public areas of the hotel are all very modern and clean and there are different areas to get a drink and have a sit down so it doesn't feel crowded. We were given rooms all together and away from the main area of the hotel so it was very quiet and we were all able to get a good nights sleep. We had no issues with the availablity of our rooms and even though we had booked as one group and arrived at different times there were no issues with this.
And on to the problem !
Rooms - the hotel seem to get their priorites wrong within the room. The were a few areas that were very shabby - the celling tiles were stained in the room and the bathroom had cracks in the celling (around the lights above the showers which can;t be that safe !) and dirty grout and stains on the walls. These are all things that could be easily and quickly fixed by the hotel - but instead of doing jobs like this the hotel have put brand new huge tvs in the room !
Breakfast - the food itself was plentyful and of good quality - especially the muffins and cakes ! The service was a bit hit and miss but as we were having a lazy sunday breakfast this didn't matter. There were only a few young staff working who seemed to be very busy. They forgot to come and ask about tea/coffee and we ran out of plates - but on asking these were bought quickly and politly. What I did have issue with was the behaviour and attitde of the restaurant manager/supervisor to her staff. She was giving them instructions very loudly in the middle of the restaurant - usually next to our table ! Rather than have to resort to this and disturb people it would have been better to recruit a few more staff !
And on to the problem !
Rooms - the hotel seem to get their priorites wrong within the room. The were a few areas that were very shabby - the celling tiles were stained in the room and the bathroom had cracks in the celling (around the lights above the showers which can;t be that safe !) and dirty grout and stains on the walls. These are all things that could be easily and quickly fixed by the hotel - but instead of doing jobs like this the hotel have put brand new huge tvs in the room !
Breakfast - the food itself was plentyful and of good quality - especially the muffins and cakes ! The service was a bit hit and miss but as we were having a lazy sunday breakfast this didn't matter. There were only a few young staff working who seemed to be very busy. They forgot to come and ask about tea/coffee and we ran out of plates - but on asking these were bought quickly and politly. What I did have issue with was the behaviour and attitde of the restaurant manager/supervisor to her staff. She was giving them instructions very loudly in the middle of the restaurant - usually next to our table ! Rather than have to resort to this and disturb people it would have been better to recruit a few more staff !
Source: tripadvisor.co.uk
In January 2009, jane w said about Village Hotel Bury
This is a smashing hotel. A friendly welcome, clean spacious rooms, great service in the restaurant, bar and leisure facility, nothing was too much trouble. Don't miss the volcanic rocks in the verve restaurant, cook your own steak, bought over by the restaurant manager. Good breakfast, great choice of food.
Bury itself is a delight. The food in the market is beyond compare. People are so nice everywhere. Had a fab time.
Bury itself is a delight. The food in the market is beyond compare. People are so nice everywhere. Had a fab time.
Source: tripadvisor.co.uk
In February 2009, BristolTeresa said about Village Hotel Bury
Incredibly helpful staff changed booking at short notice to accomodate my daughter coming from France to join my son and I at a wedding in nearby Bolton. She got caught up in French train strike and reception staff were able to help her check her return travel arrangements on line.
They found a catholic church for my son to attend, found a sewing kit when my dress unravelled an hour before we had to leave, helped us book a taxi and when the driver had never heard of the wedding venue looked it up on the internet so we has the postcode for the drivers sat nav.
The room was clean and big enough even with a large teenager on the sofa bed, the pool was an unexpected delight and the food in the Verve restaurant good (although the service was very slow).
Would recommend highly
They found a catholic church for my son to attend, found a sewing kit when my dress unravelled an hour before we had to leave, helped us book a taxi and when the driver had never heard of the wedding venue looked it up on the internet so we has the postcode for the drivers sat nav.
The room was clean and big enough even with a large teenager on the sofa bed, the pool was an unexpected delight and the food in the Verve restaurant good (although the service was very slow).
Would recommend highly
Source: tripadvisor.co.uk
In February 2009, wander41 said about Village Hotel Bury
On arrival the hotel reception staff could not have been nicer they explained about breakfast. They then explained about the leisure club and pool times as I had a child with me. Within a couple of minutes I was going up to the room. The room was what you would expect from a hotel chain but there was a large flat screen TV which was lovely to watch whilst lying in bed. The bed was very comfortable with the best pillows I have ever had in a hotel, this resulted in a great nights sleep. My only concern was the bathroom, as I have a disability I requested a room to suit me and was allocated a room that was suitable for wheelchairs. Indeed it was there was plenty of space and the bathroom was huge with grabrails around the WC and the sink was accessible for a wheelchair, but there was a high step to get into the shower and there was no seat inside, I found this a little odd as if I had have been in a wheelchair I proberbly would not be able to get in let alone stand to shower, as it was I struggled to access it and getting out was really bad as there was no grabrail on the outside. Breakfast the next morning was totally stress free. We arrived about 9.10am and it was fairly quiet. We were shown to out table and was given a good explaination of what was on offer and where to find it. Food was very nice and there was plenty of it, and there were helpful staff on hand if you needed anything. The leisure club was very nice but on the morning we went the heating was not working so the changing rooms, showers and pool hall were all quite cold. The pool was ok but not to the usual temperature, this did not bother us to much and by the time we came out the showers had started to get a little warmer. Check out was very easy and again the reception staff were very friendly.
Source: tripadvisor.co.uk
In May 2009, Stefd2009 said about Village Hotel Bury
Just got back from our stay at the Village hotel for the Bank Holiday weekend and was most disappointed! Had been eagerly looking forward to it for weeks, having spent out a little more to stay somewhere nicer than a Premier Inn, etc. We checked in at reception, which is quite impressive-very modern and classy, just like the photo's on the website. Got our key to our standard dbl and that's where it all went wrong!! We opened the door to our room and thought we had been transported to a tacky BB about 30 years out of date!! The decor of the room was shocking, we were missing a sofa and it definately did not look like the pictures shown online!! I quickly headed down to Reception and told them what I thought-no way was I staying somewhere which I wouldn't pay £40 p/n let alone £90!! I was aware (from speaking with housecleaning) that there was a new block and asked to be moved. Luckily there was a superior room free and I had to pay an upgrade charge!! We hot-footed it to our new room. some distance away and down two lifts and felt like a mile away. The new room was ok, still nothing like what we had seen and not what I would class as Superior. The bathroom was very basic, take your own toiletries as you only get one hand soap, one loo roll and one shower gel. We didn't even get a hand-towel.
It's a shame, the restaurant and breakfast were great, but the hotel falls down on the bedrooms. If you're going for a treat, stay at a Premier one down the road!
It's a shame, the restaurant and breakfast were great, but the hotel falls down on the bedrooms. If you're going for a treat, stay at a Premier one down the road!
Source: tripadvisor.co.uk
In June 2009, hansardtony said about Village Hotel Bury
First room I was given wasn't made up - in fact it looked as if it had been vandalised ! so a great start. Staff resolved the matter in minutes. Comfortable room , pleasant bar and very handy for the motorway.
Source: tripadvisor.co.uk
In July 2009, travel4workandplay said about Village Hotel Bury
Stayed for 3 nights with family. Great swimming pool, gym and squash courts. Decent size family room. Note that some of the doubles are refurbished so it is worth requesting one at check in.
Stayed here quite a few times and would definitely return.
Stayed here quite a few times and would definitely return.
Source: tripadvisor.co.uk
In July 2009, UKPinkPanther said about Village Hotel Bury
We stayed for two weekend nights at this hotel. There were an unbelievably large number of steps to be climbed to reach the reception area (especially when carrying suitcases). We did eventually discover that there was a lift from the car parking area for disabled guests but this was very poorly signed. Receptionist was very curt. She gave no information whatsoever about meals or leisure facilities available. Room was much as you would expect from a budget chain hotel - it was clean and of an adequate size - and there was a good choice of food for breakfast.
Source: tripadvisor.co.uk
In July 2009, Kylie B said about Village Hotel Bury
Was a little wary after reading reviews on TA but the hotel turned out to be a pleasant surprise. I mainly choose the hotel as it was close to relatives who I were visiting for the weekend. Entrance is definitely enticing & there is a bar off to one side and the restaurant off to the other. Check in was straight forward and staff polite. Our rooms were on the second floor & were quite nice, I’d say what you would expect for a good 3 star room – clean, nice bathroom, ample room to move around, good size tv with plenty of channels, tea/coffee making facilities, comfortable bed (with extra pillows!). Would be nice if it could have a few of the little extras – such as a fridge / mini bar, toiletries in bathroom – but for a short stay you can live without. Our rate included dinner (allowed an £18 spend per person, based on 2 people) on the first night and breakfast on 2 mornings and for £130 I thought this was excellent value. Dinner on the first night was quite good, we were a party of 4, so we tried a good variety of food (4 starters, 4 mains) and everyone was happy with what they received. Service was a bit slow, but otherwise ok. Breakfast each morning was ok – standard English hot breakfast. Breakfast food could be fresher, it seemed that on mornings when guest turn over was slow, the food quickly dried out under the hot lamps. It was great having the bar open to late and you could also purchase drinks for your room at the late night bar. The other complaint would be bar prices, which typical to a hotel are higher than the pubs in the area. So I would suggest venturing out, even to the tavern across the car park which looked like it served a lovely roast carvery.
For those interested the fitness centre and pool looked excellent - didn't have time to sample though. It is a public fitness centre, however hotel guests can use free of charge.
Tip - don't miss visiting the Bury markets - Fri & Sat (I think) - they are the best!! they sell everything you could possibly think of (well almost)
Would definitely stay here again if in the area.
For those interested the fitness centre and pool looked excellent - didn't have time to sample though. It is a public fitness centre, however hotel guests can use free of charge.
Tip - don't miss visiting the Bury markets - Fri & Sat (I think) - they are the best!! they sell everything you could possibly think of (well almost)
Would definitely stay here again if in the area.
Source: tripadvisor.co.uk
In August 2009, DPDSwansea said about Village Hotel Bury
Not a bad stay but could have been a lot better.
1. Upon arrival at the car park you are greeted with a recorded message telling you that “car thieves operate in the area”. Most Welcoming!!
2. Strangely there is a massive amount of disabled parking at the front, in front of the 30 or so steps to the entrance of the hotel, with no visible signs of a disabled entrance or lift!
3. Checking was smooth and efficient except my morning paper didn’t arrive.
4. The room was adequate, clean with a comfortable bed but badly in need of a general update with outdated wall paper, fixtures & fittings, thought we had stepped back in time about 20 years. (think motorway travel lodges of the 1980’s)
5. The main problem was the noise, we were on the top floor but could not get to sleep due to the party place in the function room as the night went on the disco just got louder finally ending just before 1am – tried phoning the reception, they simply were not interested.
6. Leisure facilities are excellent and spotlessly clean even managed to swim a few lengths before breakfast.
7. Breakfast - again was Ok but not great, it was completely self service, including the tea and coffee which is rather poor for a 4 star facility. The food looked as if it had been sitting there a while and badly in need to a stir / refresh, not to much to ask I don’t think.
8. Check out was also poor, tried to charge me for a prepaid room and a paper that never arrived and then refused to give me a copy of the receipt. Probably all due to the receptionist being more interested in catching up on the gossip with her colleague rather than seeing to the customer in front of her.
9. Luckily the car was still there in the morning (see point 1)!!!
Would we stay here again, yes probably at a push (if the rate was right), but more for the leisure facilities than anything else.
1. Upon arrival at the car park you are greeted with a recorded message telling you that “car thieves operate in the area”. Most Welcoming!!
2. Strangely there is a massive amount of disabled parking at the front, in front of the 30 or so steps to the entrance of the hotel, with no visible signs of a disabled entrance or lift!
3. Checking was smooth and efficient except my morning paper didn’t arrive.
4. The room was adequate, clean with a comfortable bed but badly in need of a general update with outdated wall paper, fixtures & fittings, thought we had stepped back in time about 20 years. (think motorway travel lodges of the 1980’s)
5. The main problem was the noise, we were on the top floor but could not get to sleep due to the party place in the function room as the night went on the disco just got louder finally ending just before 1am – tried phoning the reception, they simply were not interested.
6. Leisure facilities are excellent and spotlessly clean even managed to swim a few lengths before breakfast.
7. Breakfast - again was Ok but not great, it was completely self service, including the tea and coffee which is rather poor for a 4 star facility. The food looked as if it had been sitting there a while and badly in need to a stir / refresh, not to much to ask I don’t think.
8. Check out was also poor, tried to charge me for a prepaid room and a paper that never arrived and then refused to give me a copy of the receipt. Probably all due to the receptionist being more interested in catching up on the gossip with her colleague rather than seeing to the customer in front of her.
9. Luckily the car was still there in the morning (see point 1)!!!
Would we stay here again, yes probably at a push (if the rate was right), but more for the leisure facilities than anything else.
Source: tripadvisor.co.uk