Local Reviews
In November 2011, Squidgythebear said about Village Hotel Bury
We have stayed at this hotel on around five occasions over the years and, to be honest, I don't know why we keep coming back. I complained about the cleanliness of the room in August 2009 and received a letter from the management saying it was an "isolated housekeeping problem" and that they were very sorry and it would be rectified. We stayed here again last weekend and decided to upgrade to a superior room as a) a treat and b) to see if these rooms were any cleaner than the rest. On arrival we were disgusted to find HUGE toenail clippings still on the carpet, dirty towels in the bathroom and hair on the bathroom floor. The carpet was really grubby and dusty in the corners and at the edges. As far as I could see, all my extra cash went to pay for two bottles of water.....we complained to reception who sent up a very nice housekeeping lady who rectified the toenail clipping and dirty towel problems but that was it. We went down to the restaurant for something to eat and waited approximately 40 minutes for our meal (2 steaks-not exactly haute cuisine which required lots of prep time...).
When we checked out we mentioned the cleanliness problem to the manager. She said the cleaning services had been contracted out and they were trying to get rid of the company so noted our concerns but offered nothing in the way of compensation. She said she would deal with our complaint and get back to us but I'm still waiting to hear from her. I intend to write to the head office (again) and see what they can come up with by way of explanation and any kind of incentive for us to stay there again and compensate us for our disappointment at Village Hotels failing to come up to basic hygiene standards again. I await their response with interest.
When we checked out we mentioned the cleanliness problem to the manager. She said the cleaning services had been contracted out and they were trying to get rid of the company so noted our concerns but offered nothing in the way of compensation. She said she would deal with our complaint and get back to us but I'm still waiting to hear from her. I intend to write to the head office (again) and see what they can come up with by way of explanation and any kind of incentive for us to stay there again and compensate us for our disappointment at Village Hotels failing to come up to basic hygiene standards again. I await their response with interest.
Source: tripadvisor.co.uk
In December 2011, Elton O said about Village Hotel Bury
This is a hotel I would recommend fabulous place to stay facilities top notch staff give an excellant service and very friendly .The food would be one of Bury's best if you are going to Bury look no further than The Village .Thank you to all the staff
Source: tripadvisor.co.uk
In December 2011, DeclanDublin_Ireland said about Village Hotel Bury
Stayed here on business do two days. Easily found, just off the motorway. Nice big room. Ate in the restaurant on 1st night, good selection and presented well. Had pasta for mains and it wasn't overly stodgy with sauce. No complaints really, but at £86 per night it was in the expensive side. Better value with similar standard to be found. Can't fault the hotel but there is better value to be had
Source: tripadvisor.co.uk
In December 2011, Bluemoon17 said about Village Hotel Bury
We have just enjoyed a 2 night break at the Village in Bury, we chose this hotel as it is a great base for visiting our friends & family in the area.
We had requested a quiet room and got just that, the hotel was full all weekend with party goers and we were not disturbed once, I would reccomend asking for a Superior Double room, it is £10 extra but worth the money as these rooms are so quiet -
We ate in the Victory pub and again although there was a private christmas party going on in there we were served promptly and the food was great.
All the staff we came into contact with were friendly and courteous and the hotel in general had a great buzz about it. On this occasion we didn't use the leisure club but will be arriving early so we can use it next time.
All in all a great weekend
We had requested a quiet room and got just that, the hotel was full all weekend with party goers and we were not disturbed once, I would reccomend asking for a Superior Double room, it is £10 extra but worth the money as these rooms are so quiet -
We ate in the Victory pub and again although there was a private christmas party going on in there we were served promptly and the food was great.
All the staff we came into contact with were friendly and courteous and the hotel in general had a great buzz about it. On this occasion we didn't use the leisure club but will be arriving early so we can use it next time.
All in all a great weekend
Source: tripadvisor.co.uk
In December 2011, happyholidays6969 said about Village Hotel Bury
Stayed one night in the Hotel .Really easy to find just off the motorway.Reception staff verry helpful and great breakfast. Rooms are very well decorated clean and spacious. Large gym with plenty of equipment and excellent pool area. Was really impressed with the pool area it was very clean and well kept. There are also toning beds to use. There is a pub on the same sight almost next door which did a fabulous carvery for just over £6. We had a really good time and would stay again and recommend for a weekend break .
Source: tripadvisor.co.uk
In December 2011, Partyal21 said about Village Hotel Bury
After reading some of the reviews on here i was Worried that i may have paid for a room in a hotel i wouldn't have wanted to step foot in but it turns out the hotel was very pleasant and i think some of the bad reviews have been writen a bit dramatically. I stayed over for the night last week and fell in love with everyone, the receptionists were kind and had a smile on there face even when it was busy, the victory pub was good with something on every night and karaoke on thursday if you fancy it. Starbucks were very friendly with a smile on there face at all times and the Verve grill was fantastic, after waiting to be seated for 5mins i was welcomed into the restaurant by a tall blonde guy (i cant remember his name) with open arms, he sat me down on a table near the windows so it was a bit chilly and he talked me through their specials, after ordering my drink it was with me within 3minutes and left on the table by a very young lad who said the words " enjoy your evening" with a smile to every table. After waiting a while my order was taken by a lovely girl called Nic, she was very friendly and dealt with my fries complaint very well, and then came along my food , a well done fillet steak with onion rings and bernaise sauce. No complaints about the food what so ever! The only downfall i see on the restaurant is its a bit overpriced and the drinks are a different price to the rest Of the hotel. COntinue on with the room it was very comfortable and spacious , the batroom was a bit dirty but nothing a little age wouldnt have done. I didn't get to use the gym as i was on a business trip but i will use it the next time i stay. And last but not least the residents bar ( same bar as the restaurant) i was very dissapointed with the resident bar because of the payment method, everything must be charged to your room!! But still, even though i got a drink at 12am the lad behind the bar ( mentioned earlier in the restaurant) still had a smile on his face! so now to end this review i think the only word i could use to describe the hotel is FANTASTIC! The manager of this hotel should be proud! All the best Alan Cooper
Source: tripadvisor.co.uk
In December 2011, beemermal said about Village Hotel Bury
Only stayed one night and we didn't eat in the restaurant for dinner. Rooms are what you would expect from a 3* hotel, basic and generally clean. Reception staff were attentive but this didn't extend to the Breakfast restaurant staff. Mainly self service but clearing empty table was haphazard and ensuring the Hot Food counter was adequately replenished was lacking. Would I stay again? at the price charged NO. I have had better service at the Premier Lodge a couple of miles away, at half the price!
Source: tripadvisor.co.uk
In December 2011, RachLouiseD said about Village Hotel Bury
I stayed here during my works christmas party 2011.
Check in was at 3pm, and the rooms were decent enough - two twin beds which were comfortable and a decent sized bathroom. Although it took me about 5 minutes to manage to turn on the water for the shower!!
The room has a television, which i'm assuming has all freeview channels- we only listened to the radio.
Tea and coffee available in the room.
The pool did look very nice! Wish i would have made the effort to go down.
The breakfast in the morning was a buffet style- serve yourself. Which gave the basic options for a breakfast- eggs/ sausage/ beans/ toast/ cereal/ bacon etc. Was basic but eatable!
Overall, i would stay again for a christmas party or something similar. But if i was to go for a night away with my partner, i would probably go to a hotel which was smaller. Although for such a large chain hotel, you can't complain really ! :)
Check in was at 3pm, and the rooms were decent enough - two twin beds which were comfortable and a decent sized bathroom. Although it took me about 5 minutes to manage to turn on the water for the shower!!
The room has a television, which i'm assuming has all freeview channels- we only listened to the radio.
Tea and coffee available in the room.
The pool did look very nice! Wish i would have made the effort to go down.
The breakfast in the morning was a buffet style- serve yourself. Which gave the basic options for a breakfast- eggs/ sausage/ beans/ toast/ cereal/ bacon etc. Was basic but eatable!
Overall, i would stay again for a christmas party or something similar. But if i was to go for a night away with my partner, i would probably go to a hotel which was smaller. Although for such a large chain hotel, you can't complain really ! :)
Source: tripadvisor.co.uk
In January 2012, Mike said about Village Hotel Bury
Well we arrived as part of a family booking with our two children to stay for a few nights in december as a little treat for the kids. Although there wasnt alot for the kids to do we were still made welcome by the lovely girl on reception Elise. She offered to carry our bags as she could see our struggle. Upon checkin we booked our table in the verve grill as were told that kids were not allowed in the pub during the football. However we ate here for all 3 nights as the food was fantastic. Plenty of choice and the waitress even offered to get us extras that were not on the menu.
Breakfast was a basic self service buffet with alot of choice. Was shocked to see no black pudding, but nevertheless it was fantastic. Although it being very early, the staff were awake, laughing and chatty. Especially matthew and carol who even helped us with a list of local sites and attractions and directions to them for the kids.
The hotel was clean, comfy and warm. Very relaxing and spacious. The pool was clean and there was plenty of room for us to swim. The changing rooms even having a dryer for your swimwear.
The only downfall of the stay was the cost. We expected high prices with it being a hotel but was shocked to find out what the food and drinks prices were on arrival to verve. This put us off drinking on the second and third night. The food was well worth every penny however.
Breakfast was a basic self service buffet with alot of choice. Was shocked to see no black pudding, but nevertheless it was fantastic. Although it being very early, the staff were awake, laughing and chatty. Especially matthew and carol who even helped us with a list of local sites and attractions and directions to them for the kids.
The hotel was clean, comfy and warm. Very relaxing and spacious. The pool was clean and there was plenty of room for us to swim. The changing rooms even having a dryer for your swimwear.
The only downfall of the stay was the cost. We expected high prices with it being a hotel but was shocked to find out what the food and drinks prices were on arrival to verve. This put us off drinking on the second and third night. The food was well worth every penny however.
Source: tripadvisor.co.uk
In January 2012, ScarboroughPowerfull said about Village Hotel Bury
If you can get onto their Deals it is value for money, otherwise the Premier Inn in Bury is far better value. Plus the Breakfast in the Premier Inn is far better and far hotter.
Village breakfast no matter how early you go for them are never really hot, only luke warm.
breakfast should be cooked to order not left to go cold, this is a health Hazard.
Food should be removed after 15mins not left until it is congealed in the dishes.
Resturant meals are overpriced, it is a 3 star hotel not a Michelin star, get thing inn perspective.
first nights eveining meal was included in price, but my meal was partly overcooked and partly raw. dining room manager asked me to choose again and " Low and Behold" replacement meal was cooked to perfection. Why was this not done with my first choice ANSWER Too busy and probably thought customer will not say anything,but just leave. They were wrong. I do believe in complaining but only if it is justified.
another strange thing is that my room for the less abled visitors was for wheel chairs, but instead of a shower it had a bath. why?
Village breakfast no matter how early you go for them are never really hot, only luke warm.
breakfast should be cooked to order not left to go cold, this is a health Hazard.
Food should be removed after 15mins not left until it is congealed in the dishes.
Resturant meals are overpriced, it is a 3 star hotel not a Michelin star, get thing inn perspective.
first nights eveining meal was included in price, but my meal was partly overcooked and partly raw. dining room manager asked me to choose again and " Low and Behold" replacement meal was cooked to perfection. Why was this not done with my first choice ANSWER Too busy and probably thought customer will not say anything,but just leave. They were wrong. I do believe in complaining but only if it is justified.
another strange thing is that my room for the less abled visitors was for wheel chairs, but instead of a shower it had a bath. why?
Source: tripadvisor.co.uk