The food is great at this hotel. We have eaten at some award winning places and the dinner that we had was the best ever. HOWEVER, customer service is very poor outwith. Went to the bar to order food at 9.55pm (last food order was 10pm), waited 10 mins to be served and was told that the kitchen closed at 10pm! All we wanted was 2 bowls of chips. To me this was a very poor show, and bad customer service. Room was good size. Paper thin walls, you could hear everything. Running up and down the corridors, upstair rooms baning about. Take your earplugs!

Loved the decor, loved the bar area very modern. Staff very friendly. Rooms immaculate, bet spacious. Good links to Manchester via train station. Overall enjoyed my stay and will definitely be back. P.s breakfast was amazing!!!!

I have been staying at the Village in Bury three or four times a year for the past ten years, and have seen many changes, not all of them good, but this is a hotel that delivers on its promises and if you are able to take advantage of the advance saver rates then you won't find better value anywhere. The hotel has recently renovated its bedrooms (not before time - the drawer units were falling apart!) and the new rooms are stylish, functional, well-planned and the beds are very comfortable. As is usual practice in hotels, the lighting is rather poor but the bathrooms are bright enough. The pool and health club facilities are of a very good standard and spotlessly clean and well maintained. No complaints at the substantial breakfast selection, but steer clear of the restaurant if you are looking for a culinary excellence. The hotel caters to business people mainly midweek and at the weekends there are often weddings and celebrations. Be sure to ask for a quiet room if staying over the weekend because when we were there (over two weekends in early September) we were in a room directly over the function hall and the 'boom boom' of the disco went on till the wee hours on Saturday night, which did not enthrall us! The next week that we stayed there, the receptionist put us in a newly refurbished room on the second floor well away from the noise.
Nothing wrong with the Village, you get what you pay for.

My husband and I came to this part of the country for business purposes. The rate for the room was really very good and it included a meal on the Friday evening which was excellent. There is an £18 allowance against the a la carte menu, or there is a menu specifically for this meal which is a 3 course menu. The only gripe I have about the meal is that 4 different members of staff came to ask us if we would like to order - all within about a five minute time span.

The rooms are quite tired and need updating. There was a trouser press, iron, a decent hair drier. The only toiletries in the bathroom were the dispenser on the wall type, which made it quite difficult if you were having a bath. You have to stand up everytime you need some soap! The bed was an ordinary double and when you are used to a king size or super king size, it becomes very cozy!

Breakfast was well prepared, hot and tasty (buffet style) with the usual things on offer. The staff were very helpful and friendly and generally everything was good.

The hotel is well placed near a good network of motorways which was ideal for our needs.

This is our second stay here and we would return again in spite of the need for refurbishment of the bedrooms.

Efficient, clean and friendly hotel, adequate parking.

Stayed at this hotel as all the hotels in central Manchester were full. It's about 20 minutes drive from the centre so isn't difficult to go to concerts, etc. in the centre.

The room was clean and comfortable with all the facilities you would expect from a hotel. A little worn in places but the bed was very comfy and got a good nights sleep. No hotel information pack so we couldn't find out about the amenities, check out time, etc.

The hotel is split into two halves with a bridge linking the two on the second floor, meaning it's a little difficult to reach the rooms at the rear of the hotel. The communal areas were ok and the gym/swimming pool was of a good standard.

We tried to check-in at half two but the hotel wouldn't let us check-in until three in the afternoon. Reception staff were not the most friendly in the world. We had a coffee in the cafe while we were waiting - the cafe was a little grim and very much in need of a makeover.

Breakfast was included in the price but was absolute chaos. Had to wait half an hour for a table and when we did get one it was not very clean (napkins stuck to the table as did my arms - nice). We were sat next to some shelves and I wrote a 'clean me' message in the dust. Breakfast was ok but a little lacking and had to wait for coffee, juice, milk, pastries, hot food, etc. as they had all run out.

Plenty of free parking and I believe wireless internet was free but didn't use this.

Overall, hotel was just about acceptable but definitely wouldn't stay here again unless all the alternatives were full again.

I stayed at thsi hotel for one night with my partner and my cat, as we were visiting family in Bury before going to a cat show in Stockport the following day.

Firstly, this is a HOTEL not a Travel Lodge/Inn with lots of rooms, a bar, a restaurant and a proper reception. It is nice quality and not at all shabby.

Rooms - the standard doubles were a bit on the small side, but had everything you wanted including a large TV with lots of channels and a nice bathroom.

Bar - Nice size serving reasonably priced snacks as well as drinks. Evening time was noisy, but then it was December and the hotel does put on Christmas Party Night work do's in Decembers. They also put on a lot of themed nights throughout the year, so there may be a lot of young, drunk and fairly noisy people wandering around later on, but this didn't bother us. We aren't over the hill yet! I assume it is a lot quieter Sunday to Thursday.

Restaurant - Again nice. Breakfast was of very good quality. The choice was not to the standard of, say, a Holiday Inn, but it was nice to have a properly cooked sausage (i.e. brown all over not just on one side) for a change! My partner swore the scrambled eggs were powdered, but then he swears all hotels use powdered eggs!

Staff - Nice and friendly (but then all northern people seem to be anyway). All were very keen to see my cat (extra fee of £10.00 on the room), word having got around!

Leisure - the pool area was lovely, water a little but fresh on entry but nice. Two roped lanes for avoiding any children (who are allowed in the pool up until 7.00 p.m.) plus a sauna, steam room, hot jacuzzi and pool temperature jacuzzi attached to the pool. Very relaxing and they even supply you with towels. There is a costume ringer in the changing room so you don't have to pack a wet swimsuit.

Location - We chose this hotel because it was just off the motorway and we needed a quick getaway in the morning. Lucky we did because it snowed for a few hours overnight and we would probably have not been able to drive on the less busy roads. However, if you want to go into Bury, it is probably a 20-30 minute walk.

Note - you can ring up and book an early check in for 12.00 noon instead of 3.00 p.m. if your room is not booked the night before for an additional fee of £10.00.

We the early bird menu. There were eight of us and yet all food was served together and was warm. The portions were very big and the food tasted excellent. My only complaint would be the delay in pre dinner drinks. Overall excellent value, taste & size of portions.

I stayed here for several weeks on business and can thoroughly recommend it for any trip you may be planning. The rooms are done out beautifully, the food is excellent and the staff very helpful. In the bar there are various activities each night or it is close enough to Bury so that local nightlife or a change of restaurant can be sampled. Briliiant leisure facilities and beauty therapies complete a perfect venue

We stayed at this hotel as a base on a getaway with Coach Operator Bowens for 3 nights Friday to Monday. I know this hotel group pretty well as I have family who are leisure club members at a different location where they take advantage of the discounts offered so I have gone along a guest before two or three times. On arrival a member of reception staff came onto the coach and gave out the room numbers and card keys and our luggage was off-loaded from the coach and within a few minutes of getting to the room the suitcases arrived which was lovely. I filled in the guest booking-in sheet and took it down to reception and opened an account for charging drinks etc with no problems at all. Very nice staff. The bedroom itself was fine, we had the same outlook I think as a previous reviewer, overlooking a flat roof at the back of the building. I was ok with this as I didn't fancy being at the front of the hotel overlooking the main entrance stairway, the varandah (where everyone congregated to meet, drink, smoke and chat/shout), nor did I fancy overlooking the car park or the motorway! As I say the bedroom was fine, we found everything we needed, they were a bit stingy with the hospitality tray bits and pieces, but I asked at reception for refills and it was done pronto. The room did seem very dark, the lights were on when we got in there and it was a bright summers day! But we were grateful for the heavy curtains at night to keep out the light so you can't have it all ways. There was a funny smell in the room however, not offensive, just odd, so we sprayed some perfume about a few times to mask it and kept the windows open, don't know what it was? The water in the hotel had a funny taste to it as well, like it was tainted with bleach. I could taste it in the tea I made in bedroom and in the water on the dinner table in the restaurant. My daughter lives in the area and her water doesn't have this taste so perhaps it was the glassware and crockery sanitiser in the dishwasher but it wasn't very pleasant to the palette. Previous reviewers mention that this is a "party" hotel I would agree with that. There was a band playing in the victory pub on the Friday night and it was so loud you could not talk to each other. There was a wedding on as well so it was very busy with a lot of guests around. My sister and niece were in a room a couple of doors down from us on the second floor and she said people shouting in the early hours kept her awake. I have to say I slept well and so did my daughter. We were out and about all day on our coach so we spent no time at all in the hotel during the day. The only issue I have at all really is with the restaurant and the food. We were asked to turn up at 7pm for dinner and once the staff established we were with the "coach party", the service became poor, the menu offering was poor and the food should have been much, much better. Our coach driver complained and was told that there would be improvement the following evening. It was not much of an improvement. We felt like second class citizens and an inconvenience because we were with the "coach party". Yes some of the party were elderly (I'm not, nor are my family) but you should not be blase enough to think that just because we turn up on a coach as part of a package holiday weekend, and are perhaps older than your normal (or desired clientelle), we should be then subject to sub-standard food and poor service because that is disgraceful. If you feel like that you should not be accepting coach parties or is it just a case of easy money? We had the same flavour soup two nights running, same starter of quiche on the salad bar two nights running, left over cold salmon served two nights running which had been a main course the first night, half cooked veg, not properly thawed out puddings, coffee/tea machine out of order (looks like a previous reviewer commented on that also) and worst of all dirty crockery and cutlery not cleared from our tables between courses. I noticed that all the waiting staff disappeared once we were all seated and far more attention was given to "regular" guests who had the "proper" menu. No offer of a wine waiter, we had to get our own drinks from the bar. No asking have you got everything you need? I could suggest you might offer the "regular menu" to choose from as an alternative and let people pay the extra if they want too. I would have gone for that option. We even overheard some of the wedding guests saying they were not very happy with the food they were served at the wedding (Chicken Chasseur, mashed potato and mixed veg, which is what we had!) You might just bear in mind even Silver Surfers can put reviews on Trip Advisor! And a final few words of advice to Village Hotels Management: If you are looking to project a hip and trendy image don't take bookings from coach parties and if you do want our business don't give the coach parties a sub-standard service. I shouldn't think Bowens would be very pleased to learn how their coach party customers (and driver) had been treated this weekend once the driver gives his report. I have stayed in all kinds of hotels in this country from basic 2 star up to 5 star luxury but I have never been made to feel any less valued as a customer no matter how I arrived or what type of break I was on. The rest of our weekend was great out and about in Bury, Manchester, Liverpool and Chester. Exhausting but fab.