Local Reviews
In May 2019, sungirl97 said about Village Hotel Bury
Brilliant trip to the village! We were on a low key hen do, spent the day in the spa. Had a 3 course meal and drinks in the evening. Mitchell really looked after us and made our night really special. The staff throughout were brilliant and the rooms lovely x
Source: tripadvisor.co.uk
In May 2019, LVic2015 said about Village Hotel Bury
Stayed for one night, based on location. Room was lovely, very clean and very comfy bed. Breakfast ok, staff very helpful and friendly. Bar/ restaurant too loud, chose to eat in pub over the car park. Free parking amd great location off the motorway.
Source: tripadvisor.co.uk
In May 2019, Nomad11703329901 said about Village Hotel Bury
I highly recommend the village hotel in Bury Manchester, to my friends and family as they have been friendly, polite and professional, very satisfied with the room and and staffs, very clean and cosy room loved it and will book again.
Source: tripadvisor.co.uk
In May 2019, R12 said about Village Hotel Bury
I’ve recently spent a lot of time staying at this hotel and the village brand generally is always fantastic.
For this specific hotel the rooms are always immaculate (albeit never have a bath tub) and the customer service is always excellent! Also love the self check in / check out too.
The food situation however, is ridiculous! You have to eat in the bar, a bar that’s so loud you can’t hear yourself think! The food is slow, often comes out wrong or half of your table has eaten before the other half have even seen their meal that’s been ordered at the same time. I’ve stayed here on 5 separate occasions in the last 2 months and every single time I’ve had an issue. The first time, after a very long day at work we all arrived at the hotel very tired and very hungry! The bar was absolutely rammed and full of groups of noisy, battered teenagers / very young adults or what I can only describe as yobs on that evening. It was actually quite intimidating. We squeezed through a sea of standing groups of people everywhere to find a table. Ordered food, took long over an hour to come out and even then 3 of our group waited another 20 minutes for theirs. At this point it was pushing on for 9/9.30 pm and there was very few people eating but loads of people standing around drinking - no the the kind of atmosphere you want when your trying to eat. Despite there being hardly anyone eating now, when ordering a dessert I was told it would take 45 minutes.... 45 minutes to put some pre-made ice cream into a bowl? Really!? The next 3 nights were equally as bad.
The next few visits were similar although not so long of a wait for food.
My latest visit, i ordered a burger (big stack) and asked for no tomato or mushrooms in it. Burger turns up half an hour later with tomato and mushrooms in it, and also onions and salsa (which it doesn’t state in the menu by the way!) sent it back and told it would be 5 minutes. 25 minutes later I have to ask a waitress where my burger is given that the people i was with had finished and even had their plates cleared at this point! Burger finally comes out and i’m offered a free drink as an apology (which was a first and appreciated). In the mean time the 4 tables around us are continually asking where their food was as they had been waiting so long - it wasn’t even busy in comparison to how it has been! More so full of people getting bladdered as usual. This place simply cannot cope with food orders, the environment is not the kind of place you want to be eating! You literally have groups of loud and drunk people standing over you. It needs it’s own restaurant area.
My only other issue with this particular hotel in the chain is the parking! Hotel
Guests end up parking right over the back of the carpark as there is rarely any spaces near the front as they are all taken up by the gym users. Given genuine guests have luggage etc to haul across
the huge carpark, why not make the first half of the carpark for hotel
Guests only. If people are visiting a gym, i’m sure they won’t mind parking further away!
Finally, theres now an app where you can order your food and drink from (i guess so the people wanting to eat don’t clogg up the overcrowded bar) this was a great idea until i tried using it! No option for a soda water and lime, no option for special requests on food (what if someone had an allergy?) and no option to charge it to your room (we have a food allowance through our business booking so couldn’t pay for it directly)
All in all, great brand of hotels generally, but this particular one has the food and parking set up horribly wrong making the stay feel more like hassle rather than relaxing!
For this specific hotel the rooms are always immaculate (albeit never have a bath tub) and the customer service is always excellent! Also love the self check in / check out too.
The food situation however, is ridiculous! You have to eat in the bar, a bar that’s so loud you can’t hear yourself think! The food is slow, often comes out wrong or half of your table has eaten before the other half have even seen their meal that’s been ordered at the same time. I’ve stayed here on 5 separate occasions in the last 2 months and every single time I’ve had an issue. The first time, after a very long day at work we all arrived at the hotel very tired and very hungry! The bar was absolutely rammed and full of groups of noisy, battered teenagers / very young adults or what I can only describe as yobs on that evening. It was actually quite intimidating. We squeezed through a sea of standing groups of people everywhere to find a table. Ordered food, took long over an hour to come out and even then 3 of our group waited another 20 minutes for theirs. At this point it was pushing on for 9/9.30 pm and there was very few people eating but loads of people standing around drinking - no the the kind of atmosphere you want when your trying to eat. Despite there being hardly anyone eating now, when ordering a dessert I was told it would take 45 minutes.... 45 minutes to put some pre-made ice cream into a bowl? Really!? The next 3 nights were equally as bad.
The next few visits were similar although not so long of a wait for food.
My latest visit, i ordered a burger (big stack) and asked for no tomato or mushrooms in it. Burger turns up half an hour later with tomato and mushrooms in it, and also onions and salsa (which it doesn’t state in the menu by the way!) sent it back and told it would be 5 minutes. 25 minutes later I have to ask a waitress where my burger is given that the people i was with had finished and even had their plates cleared at this point! Burger finally comes out and i’m offered a free drink as an apology (which was a first and appreciated). In the mean time the 4 tables around us are continually asking where their food was as they had been waiting so long - it wasn’t even busy in comparison to how it has been! More so full of people getting bladdered as usual. This place simply cannot cope with food orders, the environment is not the kind of place you want to be eating! You literally have groups of loud and drunk people standing over you. It needs it’s own restaurant area.
My only other issue with this particular hotel in the chain is the parking! Hotel
Guests end up parking right over the back of the carpark as there is rarely any spaces near the front as they are all taken up by the gym users. Given genuine guests have luggage etc to haul across
the huge carpark, why not make the first half of the carpark for hotel
Guests only. If people are visiting a gym, i’m sure they won’t mind parking further away!
Finally, theres now an app where you can order your food and drink from (i guess so the people wanting to eat don’t clogg up the overcrowded bar) this was a great idea until i tried using it! No option for a soda water and lime, no option for special requests on food (what if someone had an allergy?) and no option to charge it to your room (we have a food allowance through our business booking so couldn’t pay for it directly)
All in all, great brand of hotels generally, but this particular one has the food and parking set up horribly wrong making the stay feel more like hassle rather than relaxing!
Source: tripadvisor.co.uk
In May 2019, Earl G said about Village Hotel Bury
Very clean and spacious hotel. The staff need a little training on manners especially at reception. When I arrived I waited around 15 minutes to speak to the lady on reception who was dealing with another guest. The self check in terminals were not working. The lady on the front reception was too abrupt and fairly grumpy. I may of caught her on a bad day. First impressions last and this is what let the hotel down in my opinion and this was all before I even checked in. Later that day I was called asking to change hotels as this hotel had been over booked to which I declined as I was there on business. As the day went on the music in the bar/restaurant area became progressively louder to a point where we were raising our voices to talk.
Source: tripadvisor.co.uk
In May 2019, Andy T said about Village Hotel Bury
Stayed here before. Large car park. Lots of fit people around due to the gym.
Quick check in. Clean presentable rooms. Free Wi-fi.
Went out for dinner and when I got back they were ripping up the reception carpet - but weird.
Good breakfast. I would stay again.
Quick check in. Clean presentable rooms. Free Wi-fi.
Went out for dinner and when I got back they were ripping up the reception carpet - but weird.
Good breakfast. I would stay again.
Source: tripadvisor.co.uk
In May 2019, Anthony Wilkinson said about Village Hotel Bury
Lovely hotel, wonderful staff!! Everybody made you feel at home and welcome, Very special thanks go to Alex, Ashleigh, Sarah & Tracie for looking after us all so well and Patricia, Tina, Megan and Faith for keeping us fed and watered, thank you all so much you were individually wonderful!
Source: tripadvisor.co.uk
In May 2019, Global08113728175 said about Village Hotel Bury
Comfy stay, rooms are nice and clean, good for work trips, WiFi was a little slow during peak times and Bar / Grill is quite expensive which not much healthy choice. Overall a nice hotel & I would stay again.
Source: tripadvisor.co.uk
In May 2019, Woolacomb said about Village Hotel Bury
Shower is rubbish little amount of water suppose to be rainforest shower but treacle water & didn’t rinse my hair properly 😡 didn’t get chance to have it fix because we’re catching early morning flight but really disappointed 😡
Source: tripadvisor.co.uk
In May 2019, Mark O said about Village Hotel Bury
Looking forward to a good few drinks and a nice meal stayed on the Sunday and took advantage of the Sunday saver bed breakfast and evening meals although there was a limited menu we liked some of the choices but what we picked on the main meal salmon this had ran out so chose the fish and chips this had ran out so picked food so we could eat was very disappointed ☹️
Source: tripadvisor.co.uk