Many companies however, are poorly placed to deal with such a dramatic upturn in sales and the demand this will place on their existing resources, especially customer service departments. Many traders can in fact expect an increase in enquiries of up to 400 per cent over the lead up to Christmas.
Unfortunately, if provisions are not put in place, many of these new sales opportunities may be missed, leaving a bad taste in the mouths of potential new customers.
Here at AnswerMyPhone.biz we help you take Christmas head-on. Whether you require assistance with administering your sales, or a simple message taking service to ensure you never miss a potential new lead, our customer services professionals will amaze you with their knowledge of your services and products, so much so your customers will not even realise they are talking to a dedicated, outsourced, call answering service.
Leading up to the festive period, contact centres nationwide are inundated with customer enquiries often involving large numbers of questions which focus on a similar topic. This increase in volume can quickly lead to a backlog and a drop in the timeframe and quality of your customer service. This results in customer frustration and a drop in revenue at a time which can typically represent 50 per cent of a retailer’s annual revenue.
Recent research has shown that by reducing seasonal inbound FAQs and more efficiently responding to customers’ enquiries at peak times, retailers can increase sales by an average of 5 per cent.
Here at AnswerMyPhone.biz we urge all businesses take the time to review their systems before it’s too late. If you’re interested in discovering how outsourcing your customer services, inbound sales team or message taking service could benefit your business call us on 08000 612 845 or email info@answermyphone.biz.
