#1 Good service is good business. ~ Siebel Ad
#2 Know what your customers want most and what your company does best. Focus on where those two meet. ~ Kevin Stirtz
#3 Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer! ~ Gene Buckley
#4 A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi
#5 Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. ~ Zig Ziglar
#6 We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ~ Jeff Bezos
#7 Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. ~ Betsy Sanders
#8 The purpose of a business is to create a customer who creates customers. ~ Shiv Singh
#9 Customer service is not a department, it’s everyone’s job. ~ Anonymous
#10 The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. ~ John Russell
For more information on how we can help you provide excellent customer service this year, give us a buzz on 02920 695 999.
