What's Your Biggest Customer Service Challenge?

10th November 2011

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What's your biggest 'customer service' challenge?

I was talking with someone the other day and they were complaining about how they had taken a morning off, waiting for someone to turn up to their home and do some work.

You can imagine why they were complaining . . . yes, that's right . . . the person didn't show up and didn't call them to let them know. How many times have we experienced that one eh? How many times have YOU experienced it?

Then a day later I heard someone else talking about what they'd promised to do for a client and said they 'kept meaning to let them know' - but they hadn't.

It got me thinking . . . a lot of this seems to be around managing people's expectations.

Have we become so used to poor service that we are surprised when it's good?
How well do we communicate with people and get clear on what we are going to do or what we expect from them?
How often do you unintentionally disappoint people through poor communication?
How often do you feel let down - and why?

And . . . here is the big one . . .

What's your worse experience/who is your worst type of offender? (not names - this isn't a witch hunt! just types of businesses)

Of course if you have praise for someone then tell us - we can all shout out about it!!)

Can't wait to hear from you.

Remember you can connect with us on Twitter and Facebook too :-)

Mary

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