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33 Tollgates
Battle
TN33 0JA
How insight6 Sussex Can Help
With over 20 years of experience engaging with customers, managing teams, and driving businesses to excellence, Paul is one of only 75 Certified Customer Experience Professionals (CCXP) in the UK. insight6 Sussex works with businesses across law firms, accountancy firms, attractions, hospitality, and retail, delivering tailored strategies to improve customer engagement and satisfaction.
Our Services Include:
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CX Strategy Writing
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Customer Journey Mapping
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Mystery Shopping & Enquiries
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Customer Feedback & Insight Gathering
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Training & Development
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Focus & Listening Groups
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Mentoring & Coaching
By leveraging these services, businesses gain valuable insights, optimise operations, and boost customer loyalty.
What Customers Say
"Paul made the session interactive and engaging. He ensured everyone felt included and provided invaluable knowledge efficiently." – Yaanick Nelson
"Paul at insight6 helped us measure our client experience at Bennett Oakley Solicitors. From the start, he understood our business needs and implemented an effective feedback strategy." – Sam Cash, Bennett Oakley Solicitors
"Paul’s professional and understanding approach has helped us improve our customer experience across all outlets." – Simon Tompkins
Why Choose insight6 Sussex?
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Proven Expertise – Paul Matthews is a Certified Customer Experience Professional (CCXP).
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Tailored Strategies – Customised solutions to enhance your customer experience.
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Diverse Industry Experience – Supporting businesses in legal, hospitality, retail, and more.
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Actionable Insights – Data-driven recommendations for sustainable business growth.
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Dedicated Support – Ongoing mentoring and coaching to achieve long-term success.
Get in Touch
If you're looking to transform your customer experience, contact insight6 Sussex today.
