One Answer Insurance
Latest Reviews
I wanted to write to express my gratitude for the way I have been dealt with, each and every time I have been in contact with your company.
I initially spoke to Joel, who found the appropriate policy for me. I'm sure he worked hard to find this policy, as is reflected in the MASSIVE difference in premium compared to other brokers I contacted. Thanks Joel.
I also must thank Chloe Kelly, and Martha Finnery (who has had to deal with my patience testing techno-failures twice now!). She was extremely patient and helpful in getting the appropriate information from me despite my errors with emails etc. Her attitude and demeanor during our contact was excellent - proper customer service! - A rare commodity these days!
Thanks again,
Dr Kevin Ross
I initially spoke to Joel, who found the appropriate policy for me. I'm sure he worked hard to find this policy, as is reflected in the MASSIVE difference in premium compared to other brokers I contacted. Thanks Joel.
I also must thank Chloe Kelly, and Martha Finnery (who has had to deal with my patience testing techno-failures twice now!). She was extremely patient and helpful in getting the appropriate information from me despite my errors with emails etc. Her attitude and demeanor during our contact was excellent - proper customer service! - A rare commodity these days!
Thanks again,
Dr Kevin Ross
Source: trustpilot.com
Excellent Service, 5 out of 5,
Source: trustpilot.com
Although I was not happy with the amount quoted for my intramural insurance the lady I spoke to couldn’t have been more professional and helpful.
Source: trustpilot.com
Another great phone call with 1answer operator (Martha Filliery).Makes the phone call an easy one.Everything that I required was done efficiently and took no time at all..
Thanks for the help
Thanks for the help
Source: trustpilot.com
This company is a rip off! I renewed my insurance with them this year and cancelled it after just after a month and they charged me nearly £300.00 in cancellation fees which weren't notified at the start. Disgusting, avoid if you dont want to be ripped off!
Source: thebestof.co.uk
After a very frustrating time trying to get through via the phone lines and lack of communication via WhatsApp. Even though I sent my information through I was not advised for 7 days that you needed more information. It was only after I chased this that I discovered that you needed more info. Finally I ended up speaking with Marcus in the sales team who said he would get a manager to call me. Alas Ashley called but I missed the call and once again I had to call and be on hold for approximately 35 minutes before finally getting through to Martha who restored my faith as she dealt with my concerns took to time to understand what was needed. Also promised to call me back and sorted out the insurance certificate. I still have to send my vehicle license plate from the council to you by Friday. (Provided that the council gets it ready by then. I will send via WhatsApp and have to call to ensure you have it to stop you from cancelling my policy.
Source: yell.com
Excellent company very good service. Petrina Brown is very helpfull
Source: yell.com
thank you,very propt,courteous and professional service agent
Source: yell.com
Good service and friendly customer service.
Source: yell.com
I would like to appreciate you Chloe for today that you were do polite , nice, respectful , helpful and amazing . people like you make the place special so your company is lucky to have you there for sure :)
Source: yell.com
Great customer service and very helpful with my struggles.
Source: trustpilot.com
Never ever have I had such a positive experience in arranging car insurance! i found the company thru a comparative website - what a find! The first person I dealt with - Scot was remarkable.People skills far beyond those usually found . Even when a problem arose ( my fault I think) he passed me to a colleague Rosie who quickly sorted the problem. I would highly recommend the company to EVERYONE!
Source: yell.com
Scott went above and beyond to help me out and was really patient whilst I was looking for different vans to insure . He also contacted via WhatsApp after asking my permission which I thought was a great touch and made my life a hell of a lot easier being able to contact him directly rather than having to go through all the options every time when I ring the main line . Top man . Top service . Thanks
Source: yell.com
Toby was Helpful understanding and patient, fantastic customer service.
Source: yell.com
Great customer service, courteous and professional
Source: yell.com
Tom ayley great service
Source: yell.com
All staff are helpful specially Christina Rushworth really help me out to solve my issue.thanks
Source: yell.com
Spoke to a guy called Bradley never had someone want to help as much as he did rang loads off people before didn't try half as much as him thanks alot
Source: yell.com
This is the first time I deleted with One Answer insurance services, I would like thank you so much Tom for the great customer services you have proved to me also I wanna congratulate the company that they employ great man who can be face of the company, as he solved my problem and called several times also he informed my company about the insurance policy then he sorted out. I rally appreciate what you have done and solve the issue. Also I wanna mention that you’re company must be proud of you ( Tom Brown )
Thank you soo much
Dhafer
Thank you soo much
Dhafer
Source: yell.com
All staff are excellent, but big thanks specifically to Tom Brown. Happily recommend 1 Answer.
Source: yell.com
The quality of service was very good - fast and efficient. The advisor was friendly, professional and informative.
Source: yell.com
Jordan from 1 answer insurance was extremely helpful and efficient. I’d recommend to family and friends and will be using their service again.
Source: trustpilot.com
Very nice talk to you how you would like to very helpfull would recommend anyone to go to them thank you for your help Bradley
Source: yell.com
Martha was A kind polite and knowledgeable person I came to her with quite a tricky problem she told me it would take 24 hours and she would contact me with the answer the following day which she did true to her word great customer service experience many thanks martha
Source: yell.com
Had the good fortune of dealing with Danny Saunders absolutely fantastic from start to finish definitely worth a ***** five star rating , couldn’t have been more helpful. Will be passing his number on to a few in the Edinburgh taxi trade , very satisfied customer .
Source: yell.com
