The Grand Hotel Eastbourne
Latest Reviews
We stayed for 5 days . The initial suite allocation was not what we had booked as the balcony was very small but they moved us reasonably quickly to a first floor sea view suite with a large balcony. The suite is pink and chintzy - not my taste but plenty of space. If you do book a sea view suite ask for one with a large balcony on the first floor. The furniture is dated and a bit worn but very clean. My only dislike in the room apart from the colour scheme was the hairdryer which is screwed into the drawer and you have to keep your finger on a button to make it work and I found this quite difficult in blowing drying my hair, Most of the rooms in the hotel have been refurbished but they have not started to refurbish the suites yet. The bed and pillows are very clean and comfortable. The towels are generous and of good quality. The Molton Brown products in the bathroom are lovely.
The great plus for this hotel is its location right on the sea front a little way away from the town and also the staff. There was not a single item I asked for which they could not supply and everything was brought very quickly. The staff are all extremely pleasant and polite.
The Mirabelle restaurant was okay. The service was slow but the food was okay but not wonderful. Cost is £26 per person for a three course lunch.
Afternoon tea cost £26 per person and was very pleasant but not as good as the Ritz in London . There was a definite shortage of sandwiches. Again the service was very good and the staff lovely.
Room service was excellent but takes a little time.
Breakfast was standard buffet with orders from the kitchen. The head waitress Barbara was excellent . The quality of the food is very good and the service again excellent.
The spa is good with a small pool and Jacuzzi. There is also a heated outside pool. The beauty therapists are again very professional and nice and I enjoyed my time in there.
Wifi is free and of a reasonable speed.
The great plus for this hotel is its location right on the sea front a little way away from the town and also the staff. There was not a single item I asked for which they could not supply and everything was brought very quickly. The staff are all extremely pleasant and polite.
The Mirabelle restaurant was okay. The service was slow but the food was okay but not wonderful. Cost is £26 per person for a three course lunch.
Afternoon tea cost £26 per person and was very pleasant but not as good as the Ritz in London . There was a definite shortage of sandwiches. Again the service was very good and the staff lovely.
Room service was excellent but takes a little time.
Breakfast was standard buffet with orders from the kitchen. The head waitress Barbara was excellent . The quality of the food is very good and the service again excellent.
The spa is good with a small pool and Jacuzzi. There is also a heated outside pool. The beauty therapists are again very professional and nice and I enjoyed my time in there.
Wifi is free and of a reasonable speed.
Source: tripadvisor.co.uk
I rarely see such reviews, but even though we did not end up staying in the hotel, the interaction with the staff, their availability to answer questions, their readiness to help with scheduling blunders of our own creation, and the fact that they went out of their way to help us deserves a commendation. We hope to be able to visit the hotel soon but in the meantime we are extremely grateful for the help and support off the Grand Hotel's management staff.
Source: tripadvisor.co.uk
After a terrible drive from Cheshire the hotel and the staff picked us up in their velvet glove and nothing was too much trouble.
I have nothing but the highest praise for everyone at this hotel and perfect doesn't do it justice.
Thank you to all the staff who helped make this experience unforgettable thank you
I have nothing but the highest praise for everyone at this hotel and perfect doesn't do it justice.
Thank you to all the staff who helped make this experience unforgettable thank you
Source: tripadvisor.co.uk
Our suite was very spacious and comfortable. The service was good and the staff attentive. The food was good. The spa and pools were fine. We enjoyed our stay very much. The surroundings are elegant and nostalgic, although in places the furnishings a little tired.
Source: tripadvisor.co.uk
Just had an extended weekend away with all the family (16 people). Perfectly organised for us with a lovely atmosphere, great food, marvellous location and somehow even the weather turned up trumps. If you want some luxury and excellent service in a great location look no further.
Source: tripadvisor.co.uk
We were at The Grand to celebrate our 40th Wedding Anniversary, with our family. The hotel is magnificent and on the sea-front at Eastbourne. The rooms are clean and tidy, although in need of a little attention. I believe that the current owners are in the process of upgrading the rooms and facade. In our room, we were kept awake by noisy air conditioning unit or boiler noise, but the staff quickly gave us another, which very quiet. The food was wonderful, both lunch and breakfast. I cannot praise the staff enough, all were polite and helpful.
Source: tripadvisor.co.uk
This is our second visit to this majestic hotel. Don't expect modern 5 star standards - this is refined, olde worlde elegance, with service to match. The staff appear just when you need them and are extremely attentive and helpful. The breakfasts are a grand affair in beautiful surroundings, unrushed and ultimately indulgent. The rooms are huge and well equipped, but dated in terms of décor, but anything else would clash with the hotel's feel. The only thing that lets the hotel down is the indoor pool area - cloudy water, way too warm, and so the area around is damp and grubby. The outdoor pool is a far nicer option, as it is heated and well maintained whatever the weather.
Source: tripadvisor.co.uk
I had the pleasure of staying in this hotel and can definitely recommend it whether it is for a romantic weekend, girlfriends wanting a catch-up, break from the city.
The decor is old fashion but still offer some luxury.
The maitre d'hote is the nicest person i've met and the hotel staff is very friendly.
The hotel offers wonderful 5 stars facilities - spa, gym, hairdresser, swimming pool.
The food in all restaurant is delicious.
I had the pleasure to witness a wedding and can highly recommend it; the staff is so professional and really supportive to make it a special.
The suite I stayed in had a wonderful view, the bed was so comfortable. The decor was a bit old fashion but really fit the hotel. The bathroom was of a good size, with Molton Brown toiletries.
I can't wait to go back; it was my most relaxing stay in a hotel.
The decor is old fashion but still offer some luxury.
The maitre d'hote is the nicest person i've met and the hotel staff is very friendly.
The hotel offers wonderful 5 stars facilities - spa, gym, hairdresser, swimming pool.
The food in all restaurant is delicious.
I had the pleasure to witness a wedding and can highly recommend it; the staff is so professional and really supportive to make it a special.
The suite I stayed in had a wonderful view, the bed was so comfortable. The decor was a bit old fashion but really fit the hotel. The bathroom was of a good size, with Molton Brown toiletries.
I can't wait to go back; it was my most relaxing stay in a hotel.
Source: tripadvisor.co.uk
Got a good deal on a junior suite, to accommodate family of four. But still this is never going to be a cheap hotel.
Room: old fashioned - that's not a criticism. Spacious.
Bathroom: all in good working order, which many hotels don't manage. But perhaps one of the ugliest bathrooms I've seen for a long time - neither timeless style nor modern luxury - more like what would have been thought very fashionable in maybe 1990?
Food: There are two restaurants: the Garden is the usual one (dinner £40/adult) and the Mirabelle (more expensive but closed during our visit). Afternoon tea was fabulous but again at 5* prices. Wonderful breakfast - enormous and varied - and more than the continental choice advertised.
Family-friendliness: better than expected: attentive and welcoming, not stuffy and just-about-tolerant. Goody bags on arrival, milk and cookies in room at night. Family dining, with kids buffet selection in rate, and adults free to enjoy the normal food in a more relaxed setting. Junior afternoon tea. Board games available. Small putting green. Indoor and outdoor pools - not large but very warm - and floats available.
Beware of the £10/night/child extra charge though - in the scheme of the bill you can rack up here that's small-fry and it just seems a bit beneath the place to make it an extra rather than including it in the rate.
Staff: genuinely helpful and friendly. Not always 100% on top of things when busy - we had two orders we had to chase as they seemed to have been forgotten (we're talking 20 mins+...) one of which was a freebie apology for the room being unavailable on checkin after 3pm. But when quieter they were exemplary, truly.
The hotel lounges are great, suitably grand. Smells of polish and carpet (naturally of the kind you would only ever spot in a grand hotel) along the corridors. I think some of the printed pictures looked a bit tacky and would have been better replaced with originals. I'm being picky now, its a good place I'm happy to recommend.
Room: old fashioned - that's not a criticism. Spacious.
Bathroom: all in good working order, which many hotels don't manage. But perhaps one of the ugliest bathrooms I've seen for a long time - neither timeless style nor modern luxury - more like what would have been thought very fashionable in maybe 1990?
Food: There are two restaurants: the Garden is the usual one (dinner £40/adult) and the Mirabelle (more expensive but closed during our visit). Afternoon tea was fabulous but again at 5* prices. Wonderful breakfast - enormous and varied - and more than the continental choice advertised.
Family-friendliness: better than expected: attentive and welcoming, not stuffy and just-about-tolerant. Goody bags on arrival, milk and cookies in room at night. Family dining, with kids buffet selection in rate, and adults free to enjoy the normal food in a more relaxed setting. Junior afternoon tea. Board games available. Small putting green. Indoor and outdoor pools - not large but very warm - and floats available.
Beware of the £10/night/child extra charge though - in the scheme of the bill you can rack up here that's small-fry and it just seems a bit beneath the place to make it an extra rather than including it in the rate.
Staff: genuinely helpful and friendly. Not always 100% on top of things when busy - we had two orders we had to chase as they seemed to have been forgotten (we're talking 20 mins+...) one of which was a freebie apology for the room being unavailable on checkin after 3pm. But when quieter they were exemplary, truly.
The hotel lounges are great, suitably grand. Smells of polish and carpet (naturally of the kind you would only ever spot in a grand hotel) along the corridors. I think some of the printed pictures looked a bit tacky and would have been better replaced with originals. I'm being picky now, its a good place I'm happy to recommend.
Source: tripadvisor.co.uk
On 28th May 2016 my daughter had her wedding dinner in the Presidential Suite which they had reserved for themselves. As one guest couldn't come, the hotel jigged all the furniture around to take a huge oval table for the 25 guests. It was amazing. The food was the best one would get in the top London restaurants. Canapes and drinks beforehand were served by friendly staff. Following morning bride, groom and family breakfasted together and once again very attentive staff and such a selection of food no one would be disappointed.Excellent. I applaud the Grand. Thank you for a remarkable wedding celebration.
Source: tripadvisor.co.uk
We stayed here for 2 nights if you really want a decadent break this 5 star hotel is the one to stay in.
They really spoil you however it comes at a price we stayed in a deluxe bedroom not even a sea view for £115 each per night b and b but well worth it.
Everyone of the staff are extremely friendly and treat you like royalty.
The food in the evening in the restaurant is sumptuous and the waiters and waitresses tend to your need very professional .
its sheer pleasure to be waited on we shall return.
They really spoil you however it comes at a price we stayed in a deluxe bedroom not even a sea view for £115 each per night b and b but well worth it.
Everyone of the staff are extremely friendly and treat you like royalty.
The food in the evening in the restaurant is sumptuous and the waiters and waitresses tend to your need very professional .
its sheer pleasure to be waited on we shall return.
Source: tripadvisor.co.uk
Was treated to 3 nights at this hotel for my 70th. Reserved parking space well marked and easy to find. However, the car park was half empty so felt that being charged £25 per day for reserved parking unnecessary (certainly when hotel nowhere near full) and expensive. Added to which, someone else was parked in "our" space the last night!
Check-in was efficient and friendly.
Our room (with side sea view) was a bit smaller than expected but I suspect furnished with the same amount of furniture as the larger rooms. We had to move the table with the kettle on in order to reach the socket, with the result that we couldn't open the dressing table drawer! Bed and pillows were very comfortable but the room sloped from the sides to the middle and items placed on one bedside table frequently slipped off! Long stool at bottom of bed unnecessary as had to be moved out of the way overnight to make sure it wasn't a hazard on midnight trips to the bathroom! Bathroom, though small, was well equipped with ample supplies of quality Molten and Brown toiletries. Bottles of water in room daily appreciated.
Breakfast in the Garden Restaurant was excellent with good choice of continental and cooked..However, dinner was very disappointing. Limited choice of main courses unless a supplement was paid on top of the £40 charge. My partner had roast lamb which was very mediocre.My stuffed red pepper (half only!) was tasty but insubstantial. We were not tempted back.
Hotel pool and gym spotlessly clean. Didn't try the spa.
Overall, management should be proud of all their staff who without exception were efficient and friendly. But consideration could be given to improving choice of food and to allocating our "sloping" room as a last resort, particularly as a premium is charged for this side sea view room.
Check-in was efficient and friendly.
Our room (with side sea view) was a bit smaller than expected but I suspect furnished with the same amount of furniture as the larger rooms. We had to move the table with the kettle on in order to reach the socket, with the result that we couldn't open the dressing table drawer! Bed and pillows were very comfortable but the room sloped from the sides to the middle and items placed on one bedside table frequently slipped off! Long stool at bottom of bed unnecessary as had to be moved out of the way overnight to make sure it wasn't a hazard on midnight trips to the bathroom! Bathroom, though small, was well equipped with ample supplies of quality Molten and Brown toiletries. Bottles of water in room daily appreciated.
Breakfast in the Garden Restaurant was excellent with good choice of continental and cooked..However, dinner was very disappointing. Limited choice of main courses unless a supplement was paid on top of the £40 charge. My partner had roast lamb which was very mediocre.My stuffed red pepper (half only!) was tasty but insubstantial. We were not tempted back.
Hotel pool and gym spotlessly clean. Didn't try the spa.
Overall, management should be proud of all their staff who without exception were efficient and friendly. But consideration could be given to improving choice of food and to allocating our "sloping" room as a last resort, particularly as a premium is charged for this side sea view room.
Source: tripadvisor.co.uk
I treated my friend to a spa break overnight for her 60th.was told what room but not how to get there.It was a bit of a maze and of course we got lost.we had to find one of the staff to help us.The room although a bit dated was large and comfortable.No view only houses opposite,but I know they do lovely sea view rooms.The bed and pillow were so comfy.Usually take my own pillow,so I was a bit worried,but it was perfect.We had to move the kettle and coffe machine because there was no plug nearby where they were.
we then headed to the spa which was very enjoyable although couldn't stand the heat in the sauna pheww.Jacuzzi was wonderderful and the swimming pool was nice and warm.We also braved the outside pool even though it was cold outside,but the pool was suprisingly warm.We didn't have dinner in the hotel,but we did have the breakfast.It was wonderful.Everything you could want,and the chef would do you kippers eggs etc.
We then went off for a massage treatment and it was wonderful.This took us up to our leaving time,so we reluctantly left.
we then headed to the spa which was very enjoyable although couldn't stand the heat in the sauna pheww.Jacuzzi was wonderderful and the swimming pool was nice and warm.We also braved the outside pool even though it was cold outside,but the pool was suprisingly warm.We didn't have dinner in the hotel,but we did have the breakfast.It was wonderful.Everything you could want,and the chef would do you kippers eggs etc.
We then went off for a massage treatment and it was wonderful.This took us up to our leaving time,so we reluctantly left.
Source: tripadvisor.co.uk
Took my girlfriend here for her birthday taking the 1 night spa package. Fantastic decision as the hotel was lovely and definately 5 stars. The massage that was complementary was amazing and the staff bent over backwards to accommodate us. We had breakfast brought to our room (cost 6 pounds extra) and we were allowed to order everything and it was great. The pools were heated and there steam room was good too. When we left we even got our checkout extended by an hour for free because we were disorganised. 5/5 and would come again!
Source: tripadvisor.co.uk
My wife and I stayed at The Grand Hotel for a weekend and had a most enjoyable time.
From our arrival by car we were welcomed by the door staff who assisted with luggage and parked the car. Check in was very swift. We were shown to our room with facilities and restaurants explained enroute - we travel all over the world and honestly the service here is impeccable and genuine.
We booked the lowest category of room however, we were very comfortable. The room was quiet, warm, more than adequate in size, bed and furnishings were excellent as well as very soft towels and Molton Brown toiletries.
The hotel has a strict dress code for its two restaurants - for men you need a collared shirt and preferable a jacket in The Garden Restaurant and for its signature restaurant men need minimum of shirt and tie as well as preferably a jacket. We thought this was slightly over the top in this day and age, surely a shirt is adequate? We suspect this is partly due to the slightly older age average demographic? However, we couldn't complain about the variety and standard of food. On one night we didn't feel like attending a restaurant and instead of the normal room service we were offered the full Garden restaurant menu instead which we were impressed by. Room service was prompt.
Only points I would recommend are improved is ensure that flowers in room window boxes are looked after and also the exterior metal work could do with a lick of paint.
We definitely would come back in the future.
From our arrival by car we were welcomed by the door staff who assisted with luggage and parked the car. Check in was very swift. We were shown to our room with facilities and restaurants explained enroute - we travel all over the world and honestly the service here is impeccable and genuine.
We booked the lowest category of room however, we were very comfortable. The room was quiet, warm, more than adequate in size, bed and furnishings were excellent as well as very soft towels and Molton Brown toiletries.
The hotel has a strict dress code for its two restaurants - for men you need a collared shirt and preferable a jacket in The Garden Restaurant and for its signature restaurant men need minimum of shirt and tie as well as preferably a jacket. We thought this was slightly over the top in this day and age, surely a shirt is adequate? We suspect this is partly due to the slightly older age average demographic? However, we couldn't complain about the variety and standard of food. On one night we didn't feel like attending a restaurant and instead of the normal room service we were offered the full Garden restaurant menu instead which we were impressed by. Room service was prompt.
Only points I would recommend are improved is ensure that flowers in room window boxes are looked after and also the exterior metal work could do with a lick of paint.
We definitely would come back in the future.
Source: tripadvisor.co.uk
Old fashioned luxury and good service in a beautiful hotel. The dining room and the lobby are stunning while the rooms might use a bit of renovating. The SPA was lovely but quite small. We also had a very nice dinner for a reasonable price.
Source: tripadvisor.co.uk
Lovely stay recently at the grand hotel. Had great room with lovely sea view on 2nd floor. Rooms are slightly 'set in time' but are really comfy, lovely bed linen, and smart bathrooms. Attentive staff ...a really good stay. Think there are a lot of rooms without a view, so well worth paying for a good room. Parking could be an issue in high season and £25 a day for a reserved space seems very steep but you dont have a lot of choice. Would definitely stay again.
Source: tripadvisor.co.uk
Although we did not stay at the Grand we did go for dinner and it was outstanding. The food was excellent and the service has no comparison. Highly recommended for a night out.
Prices are reasonable and while busy no one was seeming to rush you through the experience.
Prices are reasonable and while busy no one was seeming to rush you through the experience.
Source: tripadvisor.co.uk
What a lovely surprise coming here to celebrate a birthday treat with friends. It was fabulous. The rooms where lovely, the staff where excellent and very helpful. Nothing was to much trouble for them. A swim in the heated outdoor pool, then a relaxing treatment and use of the indoor pool. A superb dinner in the Garden restaurant. A lovely breakfast with so much choice, the next morning, Just a big thank you to all the staff for making us so welcome and helping us to enjoy this lovely break. Thoroughly recommend this hotel.
Source: tripadvisor.co.uk
I was treated to a 2 night stay, with inclusive full breakfast for my birthday in early May. The room was a ''deluxe''and although very spaceous and opulent, we were surprised that it did not have a fridge /mini bar, however, the staff were very prompt to bring and replenish the ice bucket for our chilled water and more importantly our bubbles! We had a fine dinning experience on one evening but only in the garden room, due to the prohibitive expense of the other. Breakfast was nothing special for the price, and on neither day did they have the advertised kidneys!.Kitchen service was extremely slow for our eggs to accompany the buffet items both days, and the food layout was quite confusing. As other reviewers we also found, the indoor pool and spar was disappointing, but the outdoor heated pool and relaxation area was very pretty, with the exception of disguarded fencing and black rubbish bags, which we complained about, but hadn't been moved before our departure!
Source: tripadvisor.co.uk
How better to experience the English Riviera than staying at the historical Grand Hotel on King's Parade in Eastbourne - a white Victorian facade with the Union Jack proudly raised overhead. Like the White Cliffs of Dover, this signifies our English shores where a doorman welcomes you to an oasis of tradition and calm. Enjoy a full English breakfast or fine dinner service resplendent with full silverware, read the morning newspaper in the lounge, relish a sumptuous cream tea, take a dip in the outdoor pool or stroll along the promenade opposite and breathe in the fresh sea air! You can even borrow a bike and helmet from hotel reception and ride down to the Pier or up to Beachy Head if you're feeling adventurous!
Rooms are pricey but breakfast, parking and spa use is included.
A memorable experience.
Rooms are pricey but breakfast, parking and spa use is included.
A memorable experience.
Source: tripadvisor.co.uk
Myself and 3 girlfriends stayed at the grand. We had a nice time - friendly staff, great service and lovely accommodation. The only low point was the "spa" that was really just a pool with jacuzzi and was full of children! No empty loungers as wet towels left on them which wasn't great. I'd recommend the hotel but not bother with the pool.
Source: tripadvisor.co.uk
Lovely landlady, great room, comfortable bed, wonderful breakfast. In a really good location near to restaurants, theatre, sea front, etc. Couldn't be better and all at a very reasonable price. I will definitely stay again if I can.
Source: tripadvisor.co.uk
This was our second visit and this time we tried their other restaurant, The Mirabelle. Although their Garden Restaurant is excellent, the Mirabelle is more of a fine dining experience. It was great. The service at the hotel is second to none. We will certainly go there again when we get the chance.
Source: tripadvisor.co.uk
The Grand Hotel is on the seafront in Eastbourne and it is divine. We enjoyed a delightful Victorian tea at Christmastime and look forward to staying there as guests on our next visit. The service s impeccable, the hotel is absolutely lovely.
Source: tripadvisor.co.uk
