just had 2 days late booking at the Grand and must say it really is grand. The whole hotel seems grand in all ways and can't find fault with anything, food, room service, spa and of course the rooms where all fantastic and staff service was great in every way.
A fantastic place to chill in a perfect setting.
You don't really want to go out of the hotel.

This hotel is in a class of its own. Calm courtesy from the car park organisation, the welcome from the friendly concierge through the efficient and helpful reception staff, a happy greeting from every worker to our comfortable apartment thoughtfully laid out. Every meal, breakfast, bar snacks, afternoon tea and dinner is a gastronomic delight. My only criticism is that of only being able to award 5 stars - I double that to 10. Thank you everyone so much for an amazing experience, one we intend to repeat ASAP.

- Mr Graham Farmer

My Partner and I go to this Hotel on a regular basis now because the service is excellent. The food is excellent and it is very obvious that all the aft get good training. We have afternoon tea here and stayed over for a night. We recommend this to anyone who wants to be looked after and treated like royalty. Its just the best place to visit whether for tea, lunch, dinner or nights.

Myself and a friend decided to have a relaxing weekend in eastbourne and I booked afternoon tea for us as a birthday treat for her.

We were not disappointed at all!!! We were greeted by friendly staff and shown to the lounge where we sat looking out to the reception it was lovely to watch the world go by.

The tea was traditional tea leaves in China cups and tasted amazing!!! We were brought a selection of sandwiches cakes and scones with fresh creme and jam so good!!!

There was no rush at all we sat there for about 2.5 hrs pure bliss!!!

Would defo recommend.

We booked a deal at £150pp for bed breakfast evening meal and a spa treatment!
We loved it!
Staff can't do enough for you, very friendly indeed.
Room is spacious and clean, yes some of it is old, but it adds to the charm! Food was delicious! Afternoon coffee in the lounge was lovely!
Would I go back, probably not as there are too many other hotels that need exploring! Would I recommend? Absolutely!
Oh and the pool and spa was very nice and added to a very relaxing overnight stay

had fun ...all the staff were very pleasant...the building is amazing...and breakfast was first class..gym and heated indoor pool was fun to...it was nice just to chill out and relax...its not far from town centre... pier or the beach....and also close to theatres and restaurants...they had many cocktails to choose from at the bar....would definately recommend it for a romantic weekend away

Lovely time over easter. swimming outside and indoors. food very nice and of course the service was wonderful. my grand-daughter loved the playroom and the staff in charge there. we had a great deal with an extra night free.

My friends and I came here for my hen do, and we had a nice time. We spent some time in the spa and had a treatment each and then went for a meal.

The spa isn't amazing. Facilities are limited and the staff are rude. Treatments weren't good, it seemed as if the staff were trained to a basic level, and they couldn't wait for closing time so they rushed the treatments to get home (Friday afternoon). We actually had to fight for a refund for one person.

The restaurant however was lovely and the food amazing! It was a quiet place but we had a good time.

Probably wouldn't go back. Definitely not to the spa.

Afternoon tea at the Grand Hotel is always a most enjoyable experience. The 'grand hall' is just that, 'grand'. And a perfect setting for a little self indulgence. Everything is perfectly presented and served.

The hotel's real trump card is the staff. Perfectly attentive and yet never obsequious, splendid. Thanks to them all.

Lovely 1920/30s hotel,must have been very Grand back in the day.Room was expensive for what we recieved £145 for a not special room (141),floors creaked so much it was actually very bad.Staff were superb,polite, attentive.Food in the restaurant for dinner and breakfast was very good

BUT

when we phoned for a bucket of ice and were told it will cost £5...errr I dont think so.
and for that reason i will not be coming to the Grand again.Maybe the Burlington up the road will be our next choice..

We had a lovely afternoon for a family birthday. Six adults and two children and baby. The staff are always very helpful. The menu included a separate selection of sandwiches for children which they both thoroughly enjoyed. The milkshakes looked wonderful. I wished I had had one myself!! The scones, cakes and sandwiches were beautiful and plenty. Overall a lovely comfortable and relaxed afternoon was had by all.

We decided to go to Eastbourne and the seven sisters on a Friday and we're glad to find a family room available at the Grand Hotel. The large, white building is like big open arms waiting to welcome you in. Very friendly and accommodating staff and a clean, spacious and comfortable room.
Just steps away from the promenade and beach front and a few minutes walk from the town centre. Good selection of food but you must book ahead for family dining as they fill up quickly. We enjoyed it and will be back.

We spent two nights in this grand hotel and it was perfect in every way.. The service was excellent. Staff were friendly and welcoming. It was a great experience and we would like to stay in the same hotel again when we go to Eastbourne.

Spent two nights in this giant of a 5 star. The staff are just perfect. The hotel is looking old in the corridors but this adds to the charm. She is old but as the name suggests she is just Grand!

You will have an experience staying here an experience that if in London you could easily triple your bill.

Go on treat those special ones to some luxury.

Executive room booked.

Room 122 for one night.

The room is at the back of the hotel on the first floor.
High quality furniture and furnishings and a very comfortable bed.

Nice new carpet and housekeeping is first class.

Bathroom smallish but everything that you need.

Public areas downstairs are always a delight - a lot of space and choice of seating style and places to sit in.

Breakfast in the main dining room is super.
Great kipper - and all ingredients in the buffet are high quality.

One of the best.

I brought my mother to The Grand for afternoon tea today, and we were absolutely delighted with the experience. The food was fabulous, the service was wonderful and the setting was fantastic. I will definitely be back!

Traditional, very British 5 star hotel and none the worse for that! Great welcome from friendly concierge, helpful and professional staff, great breakfast buffet. Windows rattle a bit in high winds but warm and cosy inside. The place to stay in Eastbourne.

My partner and I had a spare Saturday evening. We decided on a quick trip to Eastbourne and made the Grand our choice of hotel. Our stay was a delight, and it is firmly on my recommended list. Would definitely stay here again.

Instant service when we arrived by car; valet was happy to park the car in what seemed an impossibly full car park; our bags were whisked away; easy, friendly check in; and escorted to our room. This all set a great standard for service for the rest of our stay.

Room service was prompt, efficient, and no trouble. The highlight was "Doggy Room Service" - sliced chicken breast in gravy; served in a dog bowl, placed on a Grand Hotel plate. What an amazing idea, very impressed!

We took a master suite, which was huge and very comfortable. Bit dated in its style but totally homely. Initially we worried that the bed was too soft, but we had a great night's sleep. Bathroom lacked a walk in shower, but was large, spacious and well equipped with fluffy towels and plenty of toiletry goodies.

Breakfast was served in a large, ground floor dining room. Did feel a little impersonal. The breakfast buffet was very standard, but well cooked and tasty.

On the web site our room was priced at £479. I telephoned the hotel and was offered £380. So despite its best price guarantee on the web site, suggest you call to make sure you get the best price. £380 was a good price to pay for our accommodation and a thoroughly enjoyable stay. No hesitation to recommend this hotel.

Beautiful old lady by the sea with some of the best staff that I have met anywhere in the world. 5 staff service at every angle.
Lovely breakfast buffet with choices from kitchen too.
Rooms spacious with Molten Brown toiletries which was a nice treat - it would have been nicer if we'd had a full set per guest rather than sharing.
Spa lovely and loved the robes and slippers to use. If you are with children they do have smaller robes for them.
Decor generally beautiful although room needed a little tart up in places.
Turn down service and don't forget to leave your shoes outside the door so they can be cleaned for you overnight.
My son loved coming back to the room to find his cookie and milk before bedtime.
Cocktails amazing and worth the price.

We went to the Grand with high expectations, sadly they were not met.

The initial experience of being greeted by a very friendly conceierge who took our bags and parked the car was a good start and certainly the public areas are very impressive. We were led to our room ( a junior suite at approximately £270 a night) and noticed pulled up carpet and walls in need of decorating. When we got to our room we were surprised at how small it was for a suite, just a single room with a large bed and a 3 comfty chairs. The furnishings in the room are of good quality and definitely a nice room but not for the money. The bathroom was a disappointment, fairly standard and what I would expect from any modern hotel and we have stayed in a number of 3 and 4 star hotels with more impressive bathrooms. When we went to have a shower we found that half of the shower head did not work ( this was fixed). It was windy while we were staying at The Grand and the old sash windows knocked in the wind, we had to keep putting a drink coaster in the windows to stop this and frustratingly housekeeping kept taking it out. As the old windows did not seal, the bathroom door kept rattling in the night.

Food wise we mainly only had breakfast as the evening meal was quite expensive and not children friendly. Breakfast was pretty average again not what I was expecting, if you like cereal you could be quite disappointed, I think there were 6 on offer, but no standard ones like cornflakes, rice crispies or any thing chocolate (although there are chocolate muffins to keep the kids quiet) order an egg and expect to get it when the rest of your family is ready to leave. We did have a drink and scones one day at lunchtime and I have to praise them on the scones as there were fantastically fresh but for 4 of us it cost over £40 , which does leave a bit of a sour taste in your mouth even if the scones didn't. My coffee came out cold and when I complained it took over 10 minutes for the replacement to arrive.

If this hotel was half the price I would forgive the slight issues and give it 4 to 5 stars.....but the fact is this is an expensive hotel and should be perfect. Unless money is no object I would recommend staying elsewhere.

This is a typically 'grand' hotel and experience. An old seafront building, so not crisp, sterile and built of glass, thankfully. This place exudes class... beautiful elegant surroundings, large vaulted hallways and lounges, enormous fireplace to enjoy a traditional english afternoon tea in front of (to be highly recommended!). Effortlessly elegant service, delivered without pompousness makes you feel very special.
The restaurant and menus are tremendous for that special occasion. Along with the main hotel restaurant is the Mirabelle for an even classier experience.
Our room was large, clean, well presented and with everything we needed. Nice bathroom and plenty of hot water.
The Spa, Gym and swimming pool in the basement are all worth a visit. There is also a outside pool, but we visited in January!
We have been lucky enough to experience the Mirabelle Restaurant twice for special occasions, both times were first rate. To then stay and experience the 'whole' package of afternoon tea, dinner and breakfast, as well as the spa / pool was fabulous.

Everything about this Hotel was right for us - room, food, parking, gym. But the thing that makes the Grand so exceptional is the staff. They work as a team and are friendly, kind, attentive and really helpful.

Just days before Christmas 2014, our daughter's wedding reception was held at the Grand Hotel.

The meal was delicious, hot and beautifully presented in double quick time.

No guest waited more than a moment for their meal to arrive and following the reception, we were inundated with thank you letters to say how fabulous the entire experience had been for our guests who had nothing but praise for every staff member they encountered in the Grand Hotel.

Equally for the Bride (and mother of the Bride!) the Banqueting staff were outstanding. From our very first planning meeting they inspired utter confidence.

Nothing was ever too much trouble to organise. They did everything to ensure it was an outstanding event. Great room rates were made available to those guests who stayed overnight.

Some guests made it a weekend event and have now become firm fans of the Grand Hotel, as they plan their return visits!

Cannot recommend Claire Noble and her colleagues more highly to any Bride who wants to have an entirely worry free experience. Surprisingly, the cost of the event was highly competitive when compared to other wedding venues.

Not a single glitch from 3pm to midnight!

Utterly brilliant, energetic, smiling staff from the doorman to the breakfast chef, these people know how to give the highest level of great customer service.

Well done and thank you for such a special day.

The Grand Hotel was a great experience to me and my girlfriend.
Lovely located and clean..just as advertised.

The only thing that let us down a bit was their breakfast - not as good as other hotels we've been to before, not as much choice, the juice didn't taste nice and definitely wasn't fresh.

Other than that, a good stay overall, I would definitely recommend.

Faded grandeur? The bones of this place are wonderful: wide hallways, high ceilings, alcoves. However the finishings are tired (eg carpets are stained, dresser drawers are missing pulls, shower water pressure isn't quite there), and the floral bedspreads reflect the aesthetic of someone's great great aunt.