We only stayed one night whilst travelling to Normans Bay to see family.
We hadn't pre booked and were fortunate to get a room on a walk in basis.
The hotel is old fashioned in some respects but certainly not dated.
We were probably the youngest there and we are in our forties but it was a truly lovely weekend. We loved it when we were asked to move in the bar so they could transform it to a ballroom floor.
Worth a stay for the old world charm.

We stayed here as part of a company "Christmas package" and I must say the hotel and location were very impressive.
The hotel is right across from the beach (all pebbles in Eastbourne), has its own outdoor pool plus indoor spa, but unfortunately being December we declined venturing to any of them. Although we did walk along the promenade to the pier in the late afternoon and that was lovely - very bracing, clean and safe.
The evening we stayed there were 3 parties taking place, but they coped admirably with plenty of staff around to serve food and drinks etc.
Our room was at the front and so I expected some road noise, but because the hotel is set back a bit there was none and we had a good nights sleep. My only fault would be that the "double" was in fact 2 singles push together and so there was a bit if a lump down the middle.
Apart from that we had a good time and everything else went off swimmingly.
Would thoroughly recommend, lovely setting and great walking country.

Good hotel for that special event.Bit pricey but well worth it.Good night to be had in the bar drinking cocktails

If you want a traditional but excellent British seaside hotel then the Grand is it. From the moment we arrived until the moment we left , the service , food and Accomodation was excellent . If we had to find something to comment about, it was the usual problem with British hotels ...lack of consistency. The towels were changed twice a day - good - but on our second night no face clothes were left!!! A small point.

Go to the grand. Not cheap but quality never is

This is how hotels should be. It deserves its 5 Star rating. It makes the chain hotels in London look like rubbish. From the moment we walked through the entrance everything was perfect.

From the minute you arrive the buildings splendor, the staffs professionalism, the cleanliness, the comfort, i could move in and live here what more can i say better than Claridge's Hotel in Mayfair thats saying something not quite the Ritz, but could these guys teach a few Hoteliers how it should be done, bravo everyone fantastic we will be back.
Only problem was the old fashioned Modem system that did not work all the time.

My husband and I have just returned from staying at the Grand Hotel, Eastbourne. We were celebrating our 3rd Wedding Anniversary. We booked a soothing spa deal. It wasn't cheap by our standards but thought it was well worth it and wanted to treat ourselves for a change. I was concerned that other reviewers had commented about the accommodation being dated, but I was pleasantly surprised with our room, although one of the smaller rooms it was very nice and comfortable, I would class it as more vintage than dated. We enjoyed our massage although I was expecting 50 minutes but got 25 minutes, neverthless, very nice. We had dinner included in the price in the Mirabelle room, and enjoyed this experience very much. All of the staff were very attentive and polite. When in our room we did not hear any noise and found the whole experience to be a wonderfully peaceful and relaxing time. I am sure we will be back sometime soon.

Have been here on several occasions for business, afternoon tea and dinner. The service is lovely and just like stepping back in time, in keeping with the feel of the hotel. Dinner was delicious, breakfast superb. Room was a bit small after some of the other rooms I have stayed in & the shower wasn't especially powerful. The bathrobes and Molton Brown toiletries helped though.

Thoroughly recommend lunch & afternoon tea.

We stayed here just for one night but it's a lovely step back into a different time. The staff are exceptionally polite and helpful. Their advice for dinner was excellent. Breakfast was lovely and the breakfast room is amazing.

My only criticism would be that the room didn't seem to be aired - it smelled slightly when we arrived - it cleared when I opened a window.

Excellent hotel - would definitely stay again.

Just returned from yet another excellent stay - this time a family weekend celebrating my mother's 95th birthday. I can find no fault with the service, accommodation and food. In fact no fault with anything. Everyone working here is determined to deliver high levels of service in a kindly and gentle way. They manage to create an incredibly 'homely' feel in what is a large hotel. We will be back.

This was our second stay at The Grand. We stayed there 3 years ago for a Valentine break and then last weekend for my husbands 50th birthday. We have thoroughly enjoyed both visits. All staff are very helpful and really looked after us. The food in both restaurants is sensational and the ambiance of the whole place is delightful. If you are looking for a modern hotel then this is not for you, this is a step back in time, a beautiful building with a history and you feel like you have gone back to a more 'old fashioned' time. We had the same room as before (by coincidence), we only have deluxe, but it is a big room and the bed is sooooo comfortable! The decor is fine but I cannot compare with more expensive rooms which others seem to have complained about as I have not been in one! As I said, ours was fine or perhaps we are not as fussy!? We had a good deal of 2 nights B&B and get 3rd free. We spend a bit while we are there but I can honestly say that as the food is so fantastic along with everything else, it's well worth the money and worth doing from time to time for special times. The breakfast is fantastic, scrambled eggs and mushrooms to die for! We will certainly be back in the future.

Stayed last weekend and from the welcome when you arrive, to checkout ,the staff are fantastic. My only negative was the room, for £270 per night it is very dated. I was quite dissapointed when entering room but by the time I left on the Monday morning I would gladly pay that again for a stay in this amazing hotel. The indoor pool was fab and due to the good weather the outdoor pool was very busy. Breakfast was very good, we had room service first morning but I wanted to go down to dining room next morning and was not dissapointed. Smoked salmon, cold meats, an array of yoghurts, fresh fruit and berries.. and honeycomb!. Yummy, and that was before the cooked breakfast!!!!!! All in all a perfect place with first class staff who are so professional and attentive without being intrusive.

We stayed at the Grand for 2 nights in a Junior side seaview suite. It cost nearly £600 B&B for the 2 nights. Whilst there are many positive things about this hotel such as the beautiful public rooms, the generally polite staff, the location. There are quite a few things which let it down and it really doesn't justify it's £300 a night price tag.
The main areas for improvement were:
The bathrooms, we had read that some of the bathrooms had been refurbished and the carpets removed. We requested one of these rooms but were given a room with the tired carpeted type of bathroom.
The pillows, if you like lovely soft feather pillows you will be fine but I requested foam pillows and they were not at all good quality.
The car park was full to bursting whilst we were there and we ended up parking on the roadside and paying for this and also having to be up and out at 9 to move the car.
The kids package as mentioned by a previous reviewer there is no sign of a treasure hunt or special check in cards for youngsters and the baseball cap was so small our son couldn't wear it.
The plumbing which was so noisy with the radiators turned on it kept us awake most of the first night, on the second night we turned all the radiators off so less noise but a bit chilly.

In conclusion, this hotel could be amazing but falls short of the mark and is ridiculously overpriced when compared with 5 star London hotels.

This hotel remains a gem in a sea of often rubbish and tatty other hotels nationwide..who profess 4/5 *...we stayed here last week without the children for once, room 126 whereas we normally take a suite. Staff are superb, the retention of these helpful people seems excellent, vouching for their satisfaction in post. Mirabelle restaurant is excellent..breakfast a marathon of good food should you wish...we must have stayed now 15 times in all..and keep coming back. I will comment that the bathrooms are looking tired now, please don't have carpet in them for obvious reasons..and green carpeting in all rooms we have ever been in are somewhat tired and tearing in places. Heating bills must be enormous as many windows are no longer correctly fitting, but we would not stay any where else...the whole experience allows us to keep returning. The defunct 2 for 1 offer was particularly good value..the current 3 for 2 I dont feel is so good. Well recommended...just needs some TLC in places...see you at Christmas!

My husband, 5 year old daughter and I stayed here for 3 nights during the October half term. We had a nice stay but it wasn't amazing.

The staff are very pleasant indeed. Professional and courteous. Their customer service could not be faulted at all. The main public areas are very lovely, however as I had an hour to myself on both Saturday and Sunday afternoon, I wanted to pop into one of the lounges for a cup of coffee to read my book, but they were overun by people who had come in for afternoon tea and there was nowhere for residents who hadn't booked afternoon tea to sit for a quiet cup of coffee. The first day I gave up, the second day I sat in two areas for 20 minutes until I went up to a waiter who found me somewhere to sit.

We booked The Grand for the Grand "kids" package;
The personalised registration cards and check in desk were not offered at all. The desk wasn't busy and another family in front of us were not offered it either.
The Grand kiddies rucksack with a selection of Goodies was sweet, it had a yo-yo, frisby small colouring books and pencils and cap.
The Complimentary milk and cookie at turndown was (bizarrely) problematic, they asked what time our daughter would like it and if she would prefer hot or cold milk. However the cookie on the first night was so rock hard she would've broken her teeth on it. They replaced it and gave us standard hotel packet biscuits for the other nights which didn't feel very special.
The Special children's robes were not in the room and we had to ask for it.
DVD players and films available on request - it wasn't obvious where we could find a list of films to view.
Board games for use during your stay - I couldn't see these anywhere, but to be fair I didn't ask for them.
"The Grand Quiz - A chance to explore the hotel and grounds with special 'Find It Quiz' with a prize if you get them all right" - I asked at reception about this - the receptionist didn't know anything about it.
The Family Dining is at the end of the main dining room. There was a puzzle book and squash on the table. More on food later...
- Mini sodas in the room - 3 small cans, that were not replaced and warm - no fridge.

The food was not good at all. The steak was well done when asked for rare and the beef my daughter had was like leather. The puddings were not at all nice, plasticy cheesecake and a trifle my daughter couldn't even eat. i would not book family didning, so very expensive and very poor food. The breakfasts were ok - good hotel breakfasts, but the poached eggs were ordered were hard and not soft - we heard another table complaining about the same thing.

The cost of drinks in the bar bar is very expensive, but one expects this in hotels.

The decor in the hotel rooms is very dated and 1980's - i.e. carpetted bathrooms. Though to be fair we were expecting this as their website does have honest photos that indicate the bedrooms have dated decor. The shower wasn't at all powerful, however the Molten Brown products were lovely and varied - and were replenished regularly. The beds were very soft - which I loved.

Once again the staff at this hotel truly make it. When I mentioned we were not happy with the childrens package - the receptionist gave our daughter a teddy bear and a tin of sweets and an apology which my our daughters day and made us feel better about the stay.

I think it's an old-school hotel. We liked it's location but it's not really for us. It was very much for the retired generation and it does well providing that sort of service. But we left feeling it wasn't value for money and a little cheated out of what was promised to us.

A beautiful hotel that ticks all the boxes. Its very classic and transports you back to the past.
We had 2 nights here, the Grand Hotel relaly comes on top for an experience Hotel, it makes you feel fabulous just being here.
Service is everything you want, professional and freindly. Everything was fantastic.
Its a place that has created memory for us that we will remember for a very long time.
Well worth every penny,

My husband and I stayed at the Grand for 2 nights for our wedding anniversary and we had an amazing time. The hotel is simply wonderful. We have stayed in many hotels around the world and the grand really comes out top for us. Everthing was fantastic - right from the moment we parked where were greeted by the extremely professional,helpful and friendly concierge. The check-in was very smooth and friendly (complete with wedding anniversary hard from the hotel - a lovely touch!) and the room was very large and traditionally decorated. This isn't the hotel to come to if you are looking for contemporary architecture, finishes and gadgets - it is very much a traditional victorian english seaside hotel with a lot of character and we loved it.

The food is excellent. We had dinner in the Garden restaurant. Fantastic choice of meats and carved off joints at your table. The staff made a real effort knowing it was our wedding anniversary which was lovely. The breakfasts we also fantastic. Far better than many big hotel chains I have stayed in. And how lovely to have fresh orange juice and not the concentrated stuff most hotels serve these days. You could order from the kitchen at no extra charge or choose from the very well supplied buffet.

A special mention must go to the staff at this hotel - their service and hospitality was faultless. We can't praise them enough.

The spa is also lovely - had a massage and really enjoyed it - again, excellent service, very clean and very helpful and polite staff.

This hotel is a real breath of fresh air and well worth its 5 stars! We hope to return very soon! Thanks so much.

We have stayed in this hotel over the last few years quite a lot since we discovered it, sometimes to chill out, but mostly for celebrations , birthdays and anniversaries. We have tried other hotels in between, but honestly NOTHING compares in the way of service or luxury.

This time we were here for my husbands birthday, instead of our usual 4/5 nights we could only manage 1 night due to work commitments.
Just driving up to the hotel being greeted by the fabulous concierge - with our own car park space reserved with our name on a board - thank you David, makes you feel very special.
Then on check in to be told you have been room upgraded and handed a birthday card for my husband. It’s little touches like this that make us keep coming back.

We normally request an upper floor with a view or balcony, but this time we didn’t request anything for just the one night, however we were happily surprised to find our room was on the ground floor with it’s own patio, table and chairs, leading on to the gorgeous lunch terrace and down to the outdoor heated swimming pool. What a fabulous room. Our room was a really lovely twin, it looked newly refurbished, although we didn’t spend much time in it, it is now our most favourite room and we will be requesting it from now on.

We had lunch on the terrace in the sunshine, which along with the outdoor pool was a first for us. Lunch was delicious, large portions and great service.
It was a heat wave in October, so to sit around and swim in the outside pool and relax on the loungers in the sun, what a bonus!
After our swim we went down to the indoor pool and facilities, happy to find our room was only a very short walk away this time. So we were able to go down in our robes and slippers and back to the room in them too.
We were slightly disappointed to find the Jacuzzi was out of service because the guys were working on it, also the steam room was not working, however my husband did have a sauna.

Dinner in evening was in The Garden restaurant where we were greeted by Sean and Barbara, (like old friends) Sean had reserved our favourite table for us. This always makes us feel special, they treat everyone that way. Absolute first class service, a great team.
We began with the appetizers in the bar with our cocktails while perusing the menu, an Amuse Bouche at the table, followed by a starter, then I had Fish and hubby had Pork carved at the table. I didn’t get to dessert or cheese course, but birthday boy had dessert with a candle on it bought over by Barbara, Lovely touch. Coffee and Petit fours in the lounge.

Breakfast is a buffet, but we always order from the kitchen at no extra charge - I had poached Haddock with a poached egg, and hubby had the biggest Eggs Benedict you have ever seen!
Short and sweet this time, but very, very enjoyable.

Thank you yet again to the staff at The Grand, please stay exactly as you are, don’t change a thing, it just got better for us this time. You work hard for those 5 stars and it does show, Again!

This hotel is as comfortable as it is beautiful & the staff was professional, friendly, and helpful. I usually don't bother to write a review for 5-star hotels because you expect them to be wonderful; although they often lack a sense of place - you could mistake New Orleans for Mumbai until you step outside. But The Grand Hotel transports you to an early time, distinctly British. I preferred it to The Taj Mahal Palace Hotel.

How refreshing to find a hotel that doesn't let you down! I ordered flowers for my Mum and asked them to be in the room when we arrived. They were there and they were beautiful. The room, food, location and facilities all excellent but the one thing that we valued more than anything else was the friendly, helpful and professional staff. Every single one was a joy and I don't think I've ever had the consistency of service in any other hotel. They seemed to genuinely enjoy their jobs and take pride in them.
My only very slight criticism was that I found the mattress very soft in the executive twin we had (no sea view, 3rd floor).

A fantastic hotel with wonderful staff and good facilites. The hotel definately appeals to an older age group. Our son (7) was made to feel very welcome and even though he is the pickiest eater in the world his needs were accommodated. I would advice though that if you are staying with a young child in a sea facing room that the noise levels on Friday and Saturday nights meant we didn't get to bed until 1am! The hotel has a band who plays on Fridays and Saturdays and as it was warm the doors of the lounge were kept open. We did speak to the duty manager who assured us that this wouldn't happen again. The food, service and overall experience were very much 5 star and we look forward to a return visit in the future.

I spent 4 nights here in September and it was a wonderful experience, I was lucky to be upgraded to a suite which had its own balcony and being blessed with good weather it was a great bonus. All the staff were very friendly and eating in the Garden restaurant was very enjoyable with wonderful service. The room was great and the hotel facilities included a gym and swimming pools, I had an hour swim in the indoor pool almost to myself, pure luxury...All in all a perfect 5 star hotel..Can't wait to go back

This is my second review of this hotel as my then fiancé and I visited earlier in June to arrange our wedding reception there for Saturday 17th.September.I speak on behalf of both my now wife and I when I say we had an absolutely fantastic wedding day, which both of us and all our friends and relatives enjoyed immensely. This was in the main down to the outstanding service we received from all of the hotel staff which was fantastic. The preparation, the food, the staff, the organisation was impeccable, and I do not use that word lightly. In addition I have to say, I find it difficult to put into words how grateful we both are to all the staff for the effort they put into making Saturday 17th.September, a very special day indeed for the two of us.

I have to mention two people in particular. One is Claire FURNELL, the other is Tom who managed the reception on the day itself. In helping us organising the reception, Claire was terrific in that you she constantly liaised with us making recommendations where necessary, and more important than that, she is simply a very nice person to do business with. In this day and age believe me, there are not too many like her about. We both appreciated her ideas and suggestions, and her professional demeanour makes her a tremendous asset to the hotel she works for. Well done and congratulations to her for the professional and sensitive way she helped us ultimately to have a relatively stress free day.

As for Tom, we cannot express our gratitude deeply enough for his sterling work on the day itself, and I will be writing separately to him when we return from our honeymoon. I had taken it upon myself to personally organise everything for our day, and to be honest I was a little apprehensive that everything would go according to plan. I needn't have worried, as Tom 'took charge' on the day. I am not sure that the General Manager of The Grand (who I will be writing to separately as well) appreciates what an absolute star he has in Tom. He was utterly fantastic, and made both of us, and all of our guests, relax and enjoy our special day. This was mainly down to his superb organisational and management skills, always there in the background, directing his staff when needed, easing everyone through the reception and beyond into the early hours. Nothing was too much trouble for him or his staff, and I cannot praise him high enough, for his enthusiasm, his professionalism and above all his outstanding interpersonal skills. I am just so sorry that we weren't able to properly thank him personally the following day, as we had to leave early to catch a flight from Gatwick.

Again, many congratulations to you all at The Grand. It's almost as perfect a day as we could ever of imagined.

Back from a wonderful night at The Grand, pure luxury! Stayed here on Sat night to celebrate my 40th birthday, with my husband. Upon arrival, our car was driven away by the very friendly concierge and our luggage was collected by the staff who walked us to our room, whilst giving us a tour of the main reception area, very impressive. The building is beautiful with lovely thick lush carpet and a real feeling of grandure all round.

Our room was larger than we expected for a deluxe and although it didnt have a seaview, we were very impressed with the size of it, exceptionally clean, Moulton Brown goodies to boot! only thing was it had quite a small window and as we were on the 3rd floor, it was rather warm at night and I did have a little difficulty sleeping. The bed was sooo comfortable together with the pillows perfect, although we are used to a superking bed, so a double was a little tight eventhough we are regular sized peeps!

We had afternoon tea which was beautifully presented, the serving staff very helpful, although the chap at that seemed to be in charge was a little rude and unfriendly, but everything else couldnt do enough for you.

The outdoor pool was very warm and indoor pool, gym, sauna and steam room were all in good order, it would have been nice when checking into the spa desk if we were shown round or told where everything was, towels, robes, etc.

Breakfast was lovely and one of the young chaps heard me mention to my husband that there werent any vegetarian sausages, he then asked if I would like some cooked and duly brought them over very quickly.

Will definately going back at some stage, all in all, a lovely treat!

I stayed here for a week in September as a Birthday break and found all of the hotel staff to be frindly and couteous, from reservations to check out, faultless! As it was a celebration visit I had the added surprise of an upgraded room, a lovely card from the hotel and staff all adding to a most enjoyable holiday. The accommodation was spacious and luxurious with an exceptionally comfortable bed and pillows! Breakfast and Evening meal were served with efficiency and friendliness with the hotel being spotlessly clean and immaculate throughout...even down to the fluffy Christy towels. I would recommend this hotel as an excellent choice and thank them for helping me age gracefully!