My husband and I visited the Grand for a last minute getaway on a July weekend.
We booked in for a 'spa break' which included bed, breakfast, a 25 minute treatment and use of spa facilities. We were able to conveniently use the spa area before check in time and make use of all facilities.
Although the facilities for the spa were small, staff were friendly and helpful and the treatment was lovely. We were provided with cosy robes and slippers during our time in the spa and loved the peace and quiet of the pool area. It may have been nice to have some relaxing music playing in the pool/jacuzzi area as it felt a bit awkward at times to chat over the silence.
When we checked into our room we found our window very close to a generator of some sort which, on a warm summer evening, would have broken the tranquility that the hotel cultivates. We highlighted this to the front desk who immediately found an alternative room and had our belongings moved while we had a drink in the bar.
For those reviewers who say the decor is dated I have to disagree. This hotel is not a modern hotel and that is what makes it great. It has retained is classic britishness with regards to dress standards (gentlemen must wear a jacket into the restaurants), decoration (stunning) and service (always with a smile).
It was a treat to enjoy such 'old school' surroundings just across the road from the beach.
Breakfast was lovely, plentiful and varied and didn't seem disorganised (despite what other reviewers have said) and they seemed to cope remarkably well with the wedding party that was going on over the weekend without disruption to the service we received.

Myself, wife and friend went to The Grand on Sunday for morning tea and coffee. What a fabulous experience and what a fabulous hotel. This is the best hotel I have visited for a long long time.

Not just country house atmosphere - country mansion atmosphere.

I cannot say more. Just try it. The total bill for the three of us - £13.25. Unbelievable. White linen cloth on your table. Beautiful bone china. Lovely coffee and tea. Lovely waitress. Free papers to peruse. Comfortable armchairs...you get the picture.

Thank you so much for our brief moment of luxury. After an appalling night before at a three star hotel down the road this was heaven. Thank you. Thank you. Thank you.

The hotel is situated slightly away from the main town but within easy walking distance along the sea front. We stayed here for our anniversary and had a fantastic weekend. Despite the car park being small, it is managed with military precision and we were accommodated with no issue. All staff made sure we received a very warm welcome and we were made to feel very special. Our room on the third floor faced the sea and was large and comfortable with stunning views. Although not particularly modern, we thought it felt very homely, was very clean and had everything you would expect. The bathroom could however do with some updating and certainly I was not a fan of the carpeted bathroom floor. However it was very comfortable and a truly wonderful space to enjoy our champagne. We had lunch on both days on the terrace - efficient and friendly service and very nice food. We enjoyed a delicious meal in the Mirabelle restaurant, beautifully presented, very good service and a sommelier with great knowledge and expertise. Although we didnt make use of the pool and spa - instead deciding to enjoy a lovely seafront walk in the sunshine - they looked very pleasant and well maintained. Breakfast was just right, with the added bonus for me of the option of some very tasty vegetarian sausages. It was a special stay and although the hotel would benefit from a little updating here and there, it has a lovely atmosphere and you are very well looked after. Will definitely return with our family.

We spent a weekend in June (14th and 15th.) We booked the Grand as they were the rare hotel that allowed bookings for the one night over the weekend instead of having a minimum two night booking. From the moment we arrived we were treated special.We had booked a parking and when we arrived they had special boards with our name and perfect allocated parking.The door men were polite and brilliant offering to take our luggage , truly what you would expect and get from a true 5 star hotel. Check in was fantastic with polite staff and the extra offer of newspapers in the morning. The hotel itself is classy and you feel like you have stepped into a "Grand Place".

Our room and bed was a little small with not a great view but had coffee making facilities, biscuits, and all the typical 5 star toiletries in the bathroom, i.e Molton Brown. The bathroom was superb and immaculately clean.Full bath and shower. The spa was great and the service was great.We had fine dining at the Mirabelle restaurant. The meal was superb a truly excellent dinner with wonderful service.The piano player in the restaurant was amazing and the ambiance was special. After the meal the hotel had a live band playing and we had few drinks too many as the service and the music was great. A truly wonderful time.

When we left the next day, the breakfast was superb and serviced in the most luxurious and spectacular dining hall. My wife had unfortunately left her kindle in the room. We rang in and asked if the hotel could assist. The hotel staff were truly fantastic and housekeeping arranged for the kindle to be sent to our home address via special delivery.We can not compliment this hotel and its staff enough.My wife is now planning a girl's spa weekend with her friends.

Well done and thank you to the Grand Hotel and all its staff , with a special word of praise for housekeeping for giving us a wonderful weekend.

This 'Wedding Cake' 5 star Hotel is wonderful, the staff as you would expect are efficient and friendly and also have a huge warmth, they seemed pleased to have you as a guest. Our dog was made so welcome even having his dinner served on a silver tray.
There are plenty of walks from the hotel.
Breakfast in the Garden restaurant is superb, a perfect continental buffet and help yourself full english with exceptional coffee. not very long ago we stayed at a famous 5star in Taplow like the Grand a wonderful building but it's the staff that make hotels, The Grand has this to Perfection.
We had R 146 27th June 2014

This is a very nice hotel, lovely location but I rated it average in comparison to other 5 star hotels.Do not believe the write-up of others suggesting that this is mainly a hotel for older people. Wish it were as they still have some standards. Many young people abound, even those with horrible tattoos, dreadful sense of dress style and even worse eating habits. We stayed for 4 days. The weekend was chaotic parking wise; we fortunately had booked a parking space (£25 per day) otherwise parking would have been impossible.Food was mediocre and bad in the Mirabelle restaurant; think chicken, pork etc and very poorly presented and served.The Sunday lunch in the Garden restaurant was very average. Carved from a trolley by an inexperienced chef; Yorkshire pudding cold, roast potatoes greasy etc.No atmosphere in either restaurant, except for a good pianist. Breakfasts very basic and exactly the same each day.Our room an executive seaview room on the third floor was very basic with a very old fashioned bathroom. Weeds were growing in the gutters. The hotel has wonderful porters and reception staff but those elsewhere are mainly foreign and lack being able to communicate with guests adequately, which in turn does not add to any style or warmth.Rooms downstairs look nice but dare I say it a little dated.The hotel also needs a lick of paint outside.Not really 5 star and certainly not 5 star guests.

When we arrived at hotel staff were very effient showed us to a room that was twice upgraded curtains and bedspread were old ragged did not like the room ask if we could see the room we booked it was the same but much smaller so decided to go backto the larger room opened all the curtains to get some light in the room, beds were very clean and dinner was excellent breakfast was the best ever afternoon tea. Was really good if you are expecting a 5star hotel with all modern trimming forget it if you are looking for 5 star service and food this hotel is for you I would love to go back

We celebrated a friend’s birthday with a girls’ afternoon tea at The Grand on 28th May. How delightful.

The sandwiches and cakes were tasty, the setting was lovely and the service attentive but not intrusive. We decided to treat ourselves to a glass of Prosecco too which made the occasion even more enjoyable!

We left two hours later content knowing we’d done justice to our treat and thoroughly enjoyed ourselves.

Not cheap but definitely worth the extra for the attention to detail.

Entrance & public areas downstairs are fairly grand, felt that the rooms very dated in decor & not very grand at all, made use of the pool which was nice, unfortunately jacuzzi was out of order. The bar prices were expensive & so was the restaurant & wine, cannot complain about the food itself. Restaurant, although in a very large room was so hot & I had to step outside for a moment (being pregnant did not want to overheat or faint), the breakfast was very very good, although the hot food ordered from the menu unfortunately came out at different times for our party of 6. My overall view of this hotel is the dated rooms are overpriced, compared to The Grand at Brighton which was much more 'grand' & tastefully decorated & better value for money. I wouldn't stay at the Eastbourne Grand again.

Our initial expectations were certainly met upon arrival, the porters were excellent dealing with our car and luggage, Reception staff likewise dealt with our checking efficiently. We had arrived a little early and so had to wait 30 minutes for our room to be finished so went out onto the Terrace. Unfortunately no one appeared to be serving despite quite a few of the tables being occupied so we had to retreat inside to order. The decor was lovely but the head batman was, well just noisy! He was speaking far too loudly, so we heard all his gossip.
The hotel was at capacity as it was the finals of the tennis so the best room that we could get was one with a side sea view, despite that we did have a lovely view of the sea. But the room was disappointing. Although it was certainly big enough it had a very small double bed, barely bigger than a single. The bathroom could also do with a refit, carpet on the floor next to the toilet is never going to be hygienic and a plastic shower curtain??? Isn't this hotel supposed to be 5 star?
Breakfast was as you'd expect very busy but the staff coped well and we only had a brief wait for a table to be readied for us, the buffet, whilst not the best I've ever seen, was certainly good enough.
Would I return? Yes probably, the Receptionist suggested that she make a note under my name asking for a bigger bed next time, so I guess maybe I should.

We went for a few days while the Tennis tournament was on, and really enjoyed the stay. The service was excellent from taking the car on arrival through every aspect of the visit. The outdoor pool was lovely, and we enjoyed being so close to the sea. Our room was comfortable and spotless, and the surprise was a live band and dancing on Friday evening which was great fun. We hope to go back for a weekend a bit later this summer to enjoy the experience all over again.

I attended a surprise birthday/retirement party for a friend this week and had a brilliant time. The three course meal was superb, the organisation was spot on and could not fault it. Well done to everyone who helped to make it such a splendid evening.

This hotel lives up to it's reputation in every way. I have just spent three days at the hotel with my 92 year old mother. The hotel staff were delightful and very well trained in dealing with an elderly person. The hotel itself,may not be the most modern but we were really looking for comfort and luxury, which is exactly what we got. My mother enjoyed a massage in the Spa and we sat by a lovely outdoor pool. Eastbourne is perfect - flat, clean and pretty. We ate in local Italian restaurants, which were very good indeed. The hotel dining room is quite formal...not our scene!To be recommended.

From the moment we arrived we felt welcome, especially our 3 year old grandson, who luxuriated in the big spaces, warm smiles, and the bucket and spade handed to him at check in. In every way it turned out to be a perfect place to have a 3 generation family holiday: enough luxury to suit the older ones, together with the informality preferred by the younger. This does not happen by accident: the quality and self-confidence of the well trained staff is the key. Admittedly, there is a sense of tiredness in some of the furnishings, but the style with which service is provided, more than compensates.

A beautiful hotel inside and out with some of the most welcoming staff that I've encountered. The bedroom was very comfortable with all of the furnishings that you would expect. On checking out we asked to use the swimming pool and the staff were only too happy to show us to the health club. If you go to Eastbourne, I can throughly recommend The Grand Hotel. Oh and the breakfast was fantastic.

My friend and i were looking for somewhere lovely to enjoy a spa day.....we couldn't have picked any better. We were welcomed by very friendly staff who made our day very special. The facilities are spotless and lots of little extras make it special. The cost of our spa day included a lunch of a good choice of sandwiches (which were lovely!) a pot of soup and crisps along with a fresh juice and a coffee. Also included was one treatment, we both opted for a neck and back massage, which proved to be equally excellent and the beautician's were very friendly and welcoming.
All in all, a lovely day in lovely surroundings with brill staff. Cant wait to go back!

Even before crossing the threshold you know you are somewhere special. The staff are welcoming and attentive without being overly so. The dining experience is good as you would expect and the bar areas comfortable. The hotel is situated at the western end of the seafront and is only a few steps across the road from the town's renown seafront promenades. All in all this is a splendid hotel that still retains much of its' period charm and elegance. Certainly well worth a visit.

A lovely hotel to spend a few days in. The quality of service is excellent. I would say that the restaurant food is extremely good but a touch slow. We were there for two hours each night and would have preferred a quicker service. We took our two dogs and they were very well received with beds brought to the room and a great chicken dinner served to them each night. The two swimming pools were very warm and well looked after and the general experience was 'stately' .

I've just had a night at The Grand in Eastbourne. I only live down the road in Hastings, but have friends in Eastbourne,so we always stay here when we're visiting them. The Grand has a special place in my heart. I always feel so welcome in this hotel. From the doormen, to reception, to housekeeping, they are all super lovely. To me, the George V Paris is the benchmark for greatness and I'm going to say that this place is pretty much up there as far as service and care for guests is concerned. The hotel has a wonderful history and still carries that aura of a glittering bygone era, but still very much in the modern world. It is apparently the only 5 star hotel on the coast now. And it really does deserve its stars.
The afternoon tea is a must in the hall. And last but not least I want to say a big Thankyou to the fabulous guys behind the bar. They are kind,fun, nothing is too much trouble and they really do make the best Mojito. Trust me, I've stayed in a lot of hotels around the world and I've drunk a lot of Mojitos and theirs really is the best. In fact, what are you waiting for, go to The Grand immediately and order one!

Beautiful hotel is all I can say. We came here for a single evening (and the following day!) to conduct a pre-wedding photoshoot in the nearby Birling Gap and Beachy Head area. The staff were fabulous and were more than happy to let us use their facilities even after we checked out. The room was very large, clean and the toiletries provided were of a high quality (Molton Brown) if I had a gripe it was that a fridge was only available on request though the Hotel told us this is due the fact they offer a 24 hour concierge service.

Location was fabulous, out of the lobby and across the road and you're at the Beach (a nicer quieter part than near the pier) All in a all a very good hotel and pleasurable stay

From the doorman to the receptionist to the bar staff and those in the restaurant everyone in this hotel smiles and says hello to you. They genuinely want you to have a good time here. The rooms are comfortable but lack one or two modern touches but that is not a problem. Great food too.

This was a reunion weekend for a successful 4 week tour in America and Canada and it was important that it all went well and we continue partying together. The Grand delivered well ahead of our upper expectations. The rooms were good as was the food. Every member of staff was helpful and cheerful. Our final dinner in the Mirabelle Restaurant was of the highest order. We arranged the booking for 25 rooms and the dinners through Claire Funnell who was courteous, efficient and a delight. She also arranged for us to have exclusive use of a car parking area which was essential for our purpose. Big thanks and a high recommendation. To the extent that several participants intend returning on their own in the future

Wow...this hotel lives up to it's name...'GRAND'. Unlike it's namesake in nearby Brighton this hotel has lost none of it's 'shine' and still retains it's Edwardian splendour. The staff could not do enough to make the guests feel comfortable and at home and the rooms, although not all have great views (mine was a car park) are of a very high standard, clean and very comfortable. We are already planning a return visit with friends in the next few months.

This hotel was great. We arrived and some parked the car for us and took our bags. Check in was very easy and nothing was too much trouble.

We walked through the main part of the hotel and saw the lounge and dining area which was lovely and classic. I know others have said it needs an update but the classic look was part of the charm.

We went to out room which was number 410. The main lift didn't go all the way to our room so make sure you say if you have accessibility needs. The location of the room was perfect as we had no neighbours and no one above us. It was lovely and quiet so I had a good nights sleep. The room itself was dated but with none of the classic charm of the hotel. Except for the Molton brown toiletries it didn't feel like a five star room. Nothing grand about it. The bed was a decent size and not too hard or soft.

The breakfast was good. There is a good variety although you can wait a while for toast which we did have to chase for on occasion. The cooked breakfast was done to perfection and there was such a big variety of juices. Again, the room was classic with nice touches such as fancy cutlery and china.

My wife and I have just returned from our stay at this wonderful Hotel.

Our meal in the Garden restaurant was wonderful, service was great. We and our two friends were very impressed - full marks to the maitre'd and his staff for their help and attention. 5 Star most definitely.
We had a lovely spacious room with wonderful views of the sea and downs. Service was impeccable, warm and friendly but also very professional. It was lovely to be greeted by the doorman, Gary, as we drew up in the car, our cases taken to our room and the car parked for us; and Madeline on reception has always welcomed us warmly. Fabulous and much appreciated.