Wow...this hotel lives up to it's name...'GRAND'. Unlike it's namesake in nearby Brighton this hotel has lost none of it's 'shine' and still retains it's Edwardian splendour. The staff could not do enough to make the guests feel comfortable and at home and the rooms, although not all have great views (mine was a car park) are of a very high standard, clean and very comfortable. We are already planning a return visit with friends in the next few months.

This hotel was great. We arrived and some parked the car for us and took our bags. Check in was very easy and nothing was too much trouble.

We walked through the main part of the hotel and saw the lounge and dining area which was lovely and classic. I know others have said it needs an update but the classic look was part of the charm.

We went to out room which was number 410. The main lift didn't go all the way to our room so make sure you say if you have accessibility needs. The location of the room was perfect as we had no neighbours and no one above us. It was lovely and quiet so I had a good nights sleep. The room itself was dated but with none of the classic charm of the hotel. Except for the Molton brown toiletries it didn't feel like a five star room. Nothing grand about it. The bed was a decent size and not too hard or soft.

The breakfast was good. There is a good variety although you can wait a while for toast which we did have to chase for on occasion. The cooked breakfast was done to perfection and there was such a big variety of juices. Again, the room was classic with nice touches such as fancy cutlery and china.

My wife and I have just returned from our stay at this wonderful Hotel.

Our meal in the Garden restaurant was wonderful, service was great. We and our two friends were very impressed - full marks to the maitre'd and his staff for their help and attention. 5 Star most definitely.
We had a lovely spacious room with wonderful views of the sea and downs. Service was impeccable, warm and friendly but also very professional. It was lovely to be greeted by the doorman, Gary, as we drew up in the car, our cases taken to our room and the car parked for us; and Madeline on reception has always welcomed us warmly. Fabulous and much appreciated.

The hotel overall is fabulous and the staff very smart and helpful, without being patronising. Food also very high quality and beautifully served.

I also booked a massage in the Spa and that was very relaxing.

However, the room we stayed in was dated, but the worst part of it was that the curtains were so old that the linings were torn from age. Also the bed was uncomfortable and squeaky. Not worth the room rate.

The 'Grand' is a very large 5-star hotel in a prime position on Eastbourne seafront. My wife and I stayed at the 'Grand' for three nights over the late May Bank Holiday weekend. I had previously alerted the hotel reservations office to the fact that this was a special weekend for us after a great many years of marriage and also that my wife needs to rest a lot during the day. We were allocated a beautiful 'executive seaview' room on the second floor with a sumptuous super-king size bed and a magnificent sea view - exactly what I was seeking. Check-in was flawless, friendly and efficient, and there was a card of congratulation and good wishes from the hotel staff! The porters took care of our car which was no mean feat on a weekend when there were many more cars than delineated parking spaces. Although we did not make use of all of them, the hotel has excellent facilities that are well-maintained. Of the two restaurants, the highly rated Mirabelle is the superior. We selected the 7-course tasting menu and were regaled with a most interesting sequence of sensibly portioned dishes. The whole meal was excellent and, in our view, very good value for £61 per head when compared with the normal a la carte menu. Breakfast in the Garden Restaurant offers a splendid buffet selection but there is also waiter service for those guests who wish it. This ensures the freshest of cooked items. A simple request at Reception ensured that our room was serviced each morning while at breakfast. Overall the 'Grand' fully merits its 5 stars and offers guests calm and comfort with unobtrusive, friendly and efficient service. We left reluctantly on the last morning but plan to return.

Stayed here for two nights -impressive entrance with free parking on site. Staff were very helpful and friendly. Room was spacious and clean with adequate en-suite. Good variety at breakfast in a very spacious and elegant dining room. A very restful stay.

We have been going to The Grand for a few years now on short breaks. We find the staff extremely friendly and helpful, the rooms are always clean and the food in both restaurants is excellent. We tend to upgrade from the basic class to an outside room with a view, although there is no difference in quality.
An ideal please for rest and recuperation.
We love it.

Myself, mother in law and sister in law came here for the afternoon tea as a treat. We were thoroughly spoilt and well looked after. The food is beautifully presented and I was very impressed with the tea menu.

The staff are very well presented and very friendly. Nothing was too much trouble.

Excellent service provided all round. Well done! :)

We have just returned from a break at this hotel and once again it lived up to it's five stars. The hotel is the perfect venue for a weekend break or special family occasion celebration. We have stayed for both and we are never dissappointed. The accommodation is superb and the staff are so friendly and helpful, nothing is too much trouble. Situated right on the seafront, the location is perfect. There are two restaurants and the food and service are first class. There is a lovely walk along the seafront to Sovereign Harbour which has restaurants and cafes overlooking the water, and is certainly worth a visit. Beachy Head is the other way and there is a good putting green overlooking the sea. We love this hotel and can't wait for our next break there.

Stayed here for two nights and was very impressed at the comfort and service at this hotel. It is very quiet and calm. There is a lovely pool and there is also a gym although I only used the pool. We had afternoon tea which was delicious and not expensive in comparison to other hotels of a similar type. The room was large and comfortable. The only niggle was that when I wanted to watch the evening news the television was situated so that the only place one could comfortably watch it was sitting on the side of the bed. Breakfast was excellent and it was wonderful to have breakfast without having to listen to the normal background music. I would definitely stay again and would recommend it to anyone wanting a relaxing peaceful environment.

We treated my Mum in law to lunch her for her 90th Birthday. We were unable to park in the grounds, but it was a Bank Holiday weekend,and there may have been a wedding going on too. There were 10 of us in the party, one baby, but nothing fazed the staff, the courses were a bit slow in arriving, but when there is a large party like us having different things,and special things being cooked for the children, it s to be expected.
The food was very good, and the staff very attentive. It is a lovely grand old place,and to have staff in top hats and tails opening doors for us was an experience in itself. Mum In Law said she really enjoyed her day, thanks to the staff in the Garden resatuarant

we stay at the Grand Eastbourne several times a year and the Mirabelle is always a great treat with excellent service and exciting food BUT the 2 for 1 offer on cocktails in the main bar was an outrageous scam as we were only permitted one free cocktail on a round of 6 drinks , not 2 for 1 as advertised . The manager made a sort of apology and admitted that many customers had complained and with drinks at £15 each , 2 for 1 would seem a reasonable promotion.. Customers do expect to be told to read the fine print after the event.

A bit of generosity to regular customer would be welcome rather than penny pinching behaviour which we will all remember for a long time to come. The club Elite scheme offers good value and surely regular customers deserve to be well treated at the Grand.

The staff in the Mirabelle, especially Bernard and the wine waiters offer outstanding customer service and the Grand management should try to follow their skilled example.

We had a great stay at the Grand. While the hotel is a little 'snobbish' our room was a good size and if you stood in the bay window you could see the sea. The leisure club was big enough to not feel busy, and the outside pool was nice and warm even though it was still a little fresh out. My 5 year old daughter got a welcome pack on arrival which kept her busy all weekend. 5stars!

Our recent three night stay was far from 'Grand'. It could only be described as average. For a 'five star' graded hotel it was an overpriced experience with several shortcomings. Our accommodation was described as a luxurious studio siute. Actually it was a large bedroom and bathroom. The lighting was inadequate, the old bedrooom furniture (table and Chairs) were 'rickerty' and not safe to use. There was also a broken radiator and on one day failiure to supply replacement bathroom towels etc. The promised complimentary copy of the Times newspaper did not materalize and a subsequent promise to compensate for this by having copies of a newspaper title of our choice free of charge was in fact charged to our account but was deleted when brought to attention. The choice of being served with a cooked to order breakfast served to the table as opposed to a self help buffet was not brought to our attention in the restaurant which resulted in us using the buffet arrangement the lesser of our choices.
On two mornings we opted to have room service for our breakfast which was a disaster as there were no suitable height chairs to sit on at the table to dine comfortably. We had to use the trolley which the breakfasts arrived on because the table was too unstable and one day day the sauces were not provided despite the fact that there was acharge each day of £13.00 each occasion for room service!. We have experienced more efficient services and comfort at many lesser graded hotels at much lower prices. For a price of £248.00 per day for accommodation, dinner and breakfast is in our view excessive. 'Five star' advertised hotels should provide ' 5 star' service - end of story - no margin for excuses.

We have stayed here a number of times now and the service is always excellent. Very friendly helpful staff, particularly the Concierge team. Nothing is to much trouble. Food excellent as are the rooms

We just visited this hotel as my friend had a voucher to use and I like a spa day. The hotel interior is impressive so lovely start. Very friendly welcome as we were directed to the spa facilities. The crux of this spa day is that the decor is quite plain and they definitely need to invest in refurbing the changing room but the staff are fantastically attentive, the treatments and products are of a high standard and the pool and jacuzzi a very pleasant temp for relaxation. The steam room is good with essential oils pumped out and a good sauna. The included lunch is simple but extremely nice as are the included drinks. We had a voucher for a glass of champagne which they gave us the option of having in the bar at the end of the day which considering its grandeur was a lovely end to the day. To sum it up, I've had spa days in more chic hotels with all the decor but they lacked the substance you get here and it's such good value. Will definitely go again!

My wife and I took a 3 day break at this Hotel with our Dog to celebrate my 79th Birthday and could not be happier with the staff, food and accommodation. The staff supplied a Basket, toy and offered food for our Dog. I was also given a Birthday card and a candled treat at the dinner even though we did not advertise my special event, they made it their duty to find out. A special mention to Madelaine who was so friendly and helpful, a Gem of the Hotel. We will stay again

We have just spent three nights at this impressive and elegant fin de siècle luxury hotel. We loved the grandeur of the building, and the attentiveness of all staff, without it being in the least snooty. We ate in the Garden Restaurant and found the food was of excellent quality and nicely presented , with main courses brought in the old-fshioned style, on a grand trolley with an enormous sliver cloche. Our room, in the east wing, had a view over the gardens with a glimpse of the sea, and was light, airy and comfortable. The room was made up early, so it was ready to return to throughout the day. The hotel was very quiet, since we were there between Easter and the May Day holiday. We enjoyed our short break immensely and would love to return.

Yes it's olde worlde but it's a lovely place for a bit of class!

The bar has a great selection of drinks and cocktails, friendly well turned out staff and free nibbles!

The only thing letting the bar down is the atmosphere. There's not even any background music which it really could do with as it's a bit too quiet.

The restaurants are both fab, the garden restaurant is large and a little too bright for us but the Mirabelle is superb. An absolutely lovely cosy restaurant oozing class and the fantastic staff really know how to make you feel special.

However both restaurants are quite pricey so don't turn up expecting discount grub! but they are both definitely worth a visit if your budget can stretch.

The Grand Hotel in Eastbourne really is a grand dame of the seafront . It sits at the end of the promenade looking down on its rivals in all its white blousy glory. The hotel is impressive on the exterior and the entrance has a significant 'wow' factor. The high ceilings and marble columns take you right back to a former age. Although the clientèle are varied it definitely leans demographically towards the older and more affluent.
We arrived for my birthday treat weekend about 3:30pm. Check in is at 3 and we were lucky to snag the last unreserved car parking place in the smallish car park. There is a charge of £25 if you wish to reserve your space ( which basically means they write your name on a chalk board and place it in the parking space). I think that is rather steep but would definitely spare the frustration and driving around that we witnessed other later arrivals experiencing.
Check In was smooth and extremely polite (The Times is the only newspaper offered by the way)
Our room was spotlessly clean- even down to the carpeted bathroom floor. The room was rather 'wonky' due to the age of the hotel and some tables and bedside cabinets were at a slant. The furniture was old and a little faded in places but not yet shabby. Television is a small 20-22inch flat screen Hospitality tray has cafetiere and real coffee but really awful brand of tea ( in my opinion anyway)
Now to the big problem with the room....The draughty windows. They are old style single glazed sash windows. Lovely thrown open on a sunny afternoon enjoying the sea view - not so great in the middle of the night rattling and letting in icy blasts!
At 4;30 am I ended up fashioning wedges from coasters to stop the rattles. I did call the night porter but got cut off twice....
There was a radiator under the offending window that was lava hot - however the room was long and the draft was rather determined. The heat from the radiator only seemed to permeate about 2 feet from it. There was an extra blanket in the wardrobe and we huddled under it , barely keeping warm. Not exactly a five star experience.....
We dined in The Garden restaurant( more detailed food review elsewhere) - the service again was impeccable and the food was...ok. However I paid an additional £11 on top of our DBB charge for the 'Grand Mixed grill' and was very disappointed. This consisted of a burger, a teriyaki sirloin that was cremated and another cut of beef - again cremated ( I had asked for medium) I didn't send it back as it was edible and the veg etc was fine but it was decidedly average.
The bar staff were excellent and my cocktails were superb. Really enjoyed sitting in the bar listening to the live jazz band getting slowly sozzled on very strong cocktails
I enjoyed lovely spa treatments and a leisurely swim in the pool - the spa and pool are top notch, extremely clean and well kept. Again the staff were a delight.
Breakfast was buffet style and in the main very nice - the sausages were the highlight - the dried out black pudding was a low.
In the morning I did speak to the duty manager about our problems in the night and he was apologetic and offered a goodwill gesture of £50 off the room rate. He admitted that it was a known maintenance issue and although I appreciated his candour it did rather irritate me that this hadn't been addressed before.

I have tried to give a balanced view of my experiences here last weekend. I did have a lovely time, especially in the spa and the place is definitely worth a visit - even just for afternoon tea. Its a beautiful building in a wonderful setting. Each member of staff I encountered were courteous and approachable and its the service that really makes up for the irritations.

Outstanding service. Staff friendly but super efficient and addressed my son personally, not asked me what he wanted. Suite lovely and spotless and plenty of room.
Milk and cookies of an evening for children and activity pack upon arrival.
Pool and spa delightful.
Outside

A Grand hotel in every sense of the word. A car parking space had been reserved for us, check-in was very efficient and welcoming, our upgraded room spotless and the view amazing. Every member of staff we met was friendly and nothing too much trouble.

We ate dinner in both restaurants and would highly recommend them. The food and service were both excellent. This hotel is perfect for someone looking for traditional luxury at the seaside..

Celebrated my birthday here. Check in was very warm and efficient. Room was spacious and traditional and very clean. Room service was expensive but of a very high quality. Lunch was excellent re the beef but the melon was not ripe! Breakfast was delicious!! A grand dame of a hotel!!

About the 4th time I have stayed at the Grand with my wife and two children (6 and 4) and the Grand Eastbourne never disappoints.

We stayed over the Easter weekend and despite the hotel being full to brimming the service was outstanding at all times.

Of particular note for parents at dinner time - the Garden Restaurant has cracked the perfect combination of facilitating the kids being able to immediately eat (we know how patient they are) from a tasty buffet while the parents could order from a good set menu and still enjoy the surrounds of the restaurant and atmosphere with other families.

Alex, our head waiter, went the extra mile and was able to seat 8 of us at short notice by re-arranging the tables. It made the evening.

The Eastbourne Grand may not immediately appeal to the more contemporary set at first glance, but I encourage you to give it go. Sitting in the bar with the background sound of the piano and light conversation, surrounded by well kept 30's decor, you might well expect to see Fitzgerald's eponymous hero a few tables down.

Really enjoyed our weekend break at The Grand Eastbourne the staff was extremely friendly and very helpful.

The Health Spa was just heavenly. This was the highlight of the weekend.
Location was perfect