This hotel fully lives up to its name, quite superb. The style and service are in the best tradition, of a sort rarely met today. From the moment of our arrival we were made to feel welcome, our room was spacious and the furnishings and decor exactly in keeping with a hotel of this opulent character. At the same time all modern needs (wifi, gym, pool etc) are well provided for.
In our 5 day stay we sampled the Mirabelle Restaurant once, and the main restaurant twice for dinner and found the food and service excellent. The breakfasts are outstanding, with a number of options but the best being freshly cooked food to order.
The hotel is in a stunning location and the architecture, outside and inside, is Victorian at its finest. Service is quiet, seemingly effortless and always efficient. A rare find and real value for what we paid.

Very friendly staff. We had the cheapest room but was very nice. Only draw back on room was shower not powerful, but used spa one which was ok. Bed slightly soft being I got a bad back. But bedding sheets lovely and crisp clean. Breakfast lovely in nice room. Spa nice not to busy. All in all nice stay.

We stayed in Eastbourne's quoted best hotel last weekend on 1st. March 2014. It was nice to drive in and be welcomed by the porters who helped to unload and park the car. The reception staff were friendly. We were given room 133 which we found were smaller than the one we usually get at the Cavendish Hotel in Eastbourne for a smaller price. The room was clean but the bed was too soft. The health suite and pool were really nice but busy. The staff were all courteous and delightful. Was it worth it? Certainly not double the price of other local hotels even if they have a pool.

Quickly arranged weekend break using a number of sites to find a dog friendly hotel. The Grand seemed to have all the good lady and I required to enjoy a relaxing weekend with our Springer Spaniel. Arrived and the hotel does look grand and yes it is like walking back in time which to us is a pleasant change from the hundreds of chain hotels we have stayed in over the world. The staff from the Doorman to reception ladies were very friendly and we got to our room with in 5 minutes of parking .
The room which was the cheapest and had what was called an inland view had in fact a view of flaking paint and filthy windows which were part of the rear of the hotel you could see a small area of "inland" above the rather nasty view of the building. The room its self was clean large and smelt nice however the bed was rather small and the mattress soft. The shower was next to useless and the pressure very low I had to use the tap shower to rinse off which caused a problem in itself as when I lifted the shower head up the lack of pressure caused the water to go cold so I had to keep adjusting the water flow, not a relaxing shower one could say.
We after a long walk along the prom got back to the hotel and decided to use the spa which was very nice the pool was at a nice temperature and the water felt and smelt clean, the steam room was really hot which is how it should be so full marks there, however when turning on the hot tub I heard a loud pop then the water kinda exploded on one side into the air as one of the nozzles had shot out the thread holding it in which in turn reduced the pressure out of the other nozzles I informed the staff who were going to fix the problem when the spa closed I also noticed some ceiling tiles loose,no swimwear dryer in the means changing room and no body wash in the showers so some tlc required here .
Now the dog friendly bit, we have stayed in all kinds of hotels which state they are dog friendly some of which are indeed friendly and some let dogs stay,The Grand let dogs stay end of story. Dog friendly in my eyes allow the dogs to accompany the owner into the bar or a special area where we can enjoy a drink sitting with our pets, not force owners to remain in the room relying on room service. I fully agree not letting dogs in places where it is expected to dress nice to eat but I feel in the bar or the area at the end of the entrance hall well behaved dogs could sit with owners.
All in all the stay was ok the prices a tad on the high side, we would look around to see where else we could stay before coming back to the The Grand

It makes you feel special this hotel. It's really the service that sets it apart with the customary parking of the car, the placing of bags in the room and the meticulous care of Ben and his team in the Mirabelle. Rooms are dated, but they are comfortable and relaxing. They get what matters right, from being ultra quiet, warm, superb linen, posh toiletries and comfortable armchairs. Even this time an upgraded bathroom (no carpet now!).

The Mirabelle Restaurant is the real treat: continental in style with marvellously spaced tables, silver, finely honed food that is modern on a classical base. Two nights of quite outstanding cooking.

Breakfast is a treat if you order from the menu and have it delivered rather than use the buffet. Love the kidneys, it also manages to be a grand yet intimate room. The staff here are the weak link. Learn to smile, to cossett and to care more. They are not reflective of the rest of the hotel where staff are superb and 'old school'

The Grand still does it very well indeed and it is a wonderfully relaxing hotel. A one off now, very sadly and surprisingly good value on one of their deals.

I visited for a birthday treat and was not disappointed I enjoyed my stay very much.

Upside -
Efficient staff
Lovely spa
Easy walk to town
Fantastic breakfast buffet (was stuffed)
Free street parking

Downside -
Limited on site parking
poor gym facilities
Small TVs everywhere

We stayed at The Grand for a birthday celebration and cannot praise it highly enough. From the moment we arrived we were treated with courtesy from the extremely friendly staff throughout the hotel.
Our rooms were stylish, spacious and extremely comfortable, with glorious sea views.
We enjoyed some time in the pool in the afternoon, grateful for the fluffy bathrooms provided, and had delicious tea and cake in the lounge by the fire.
Dinner in the Mirabelle Restaurant was wonderful. The service was attentive without being intrusive. After a great nights sleep, we had a lovely breakfast in The Garden Room.
Though not cheap, I would not hesitate to recommend The Grand and would be very happy to return for a longer stay. You get what you pay for!

I could not fault this place. We planned a family weekend away for St Valentine's, and from the location, to the staff and the services, it was all great. We had booked a suite and we were upgraded to a Master Suite, which it was amazing! Kids were happy, we were happy. We would and will definitely return to this hotel.

We arrived Sunday and curled up on a sofa in the Grand's lounge and while we had tea and muffins we " people watched".After that we walked all along the front,and returned to the hotel in time for baths before we went down to Dinner.The Hotel was quiet as everyone had left that morning as it was the end of half-term,so after drinks in the quiet bar we went in to Dinner.We payed the small supplement and had the Beef Fillet.It was carved at our table ,and was just perfect!A very generous size,and it was cooked medium rare as asked for.Dinner was great,and we finished the evening with coffee in the Grand Hall,sitting there as if we owned the place!
We awoke to glorious sunshine ,and after a breakfast of smoked salmon and scrambled eggs ,we again walked the promenade,and after a pot of coffee we drove back to London.(the M25 was even on best behaviour) .Our night at The Grand could not be faulted.Friendly chatty smiling staff,a comfortable room and food we really enjoyed.I don't think we would have done better anywhere along the South Coast.

Weve just come back from a long weekend away at the grand.It is so relaxing here and one is treated with respect and courtesy as one would expect from a 5 star hotel.The food is wonderful and you are treated like a lord from the start until the end of your visit. I especially want to praise the reception staff especially Emma she is a ray of sunshine very friendly and very efficient .Thank you the Grand we had a lovely time.

We have just stayed overnight at the Grand for my wife's birthday. Having chosen the winter package, we were delighted with the spacious room, and our wonderful meal. In all we were made to feel very welcome by all the staff, who were both very professional, yet extremely friendly throughout our time there.
We will hopefully be returning soon.

Stayed one night for valentines - service was faultless from the moment we arrived. This hotel is a true experience. The spa is great, yes the rooms could maybe do with a lick of paint but I don't tend to spend (much) time sitting in the room looking at the walls!
We booked the DB&B package and the dinner was beautifully presented, delicious and great value. Breakfast was also excellent. I thoroughly recommend this wonderful hotel and it's permanently polite and cheerful staff. Thanks for a great stay and we will definitely be back!

A traditional seaside Grand Hotel. Restaurant food and service are part of the 5 star experience- leisurely and sophisticated. Not for those interested in fast and cheap! Being a senior I like the idea of a dress code - tie OR jacket - Basil Fawlty would have approved. Not for those who need to be informal.

Rooms traditional, by which I mean, they could do with being
modernised a bit. However, very comfortable.

Staff are pleasant, helpful and efficient. Keeping up their high standards can't easy but they do succeed.

Swimming pool and gym are adequate but not very spacious. Could be claustrophobic for some since they share an underground space.

Excellent traditional English afternoon tea. Pricey but worth it.

Not a cheap experience but a memorable one. Will certainly return for more.

Dr. D

I have stayed at the Grand many times and find it delightful. A true luxury hotel, it exudes old-world charm but also has modern amenities like a comprehensive spa/fitness suite and two levels of WiFi - free and higher speed for a modest charge. Many of the rooms have full sea views and all are well-equipped. Two rosette-rated restaurants offer great food with variety in menu and ambience. But the best thing about The Grand is how friendly and helpful the staff always are - it really is a pleasure to return here.

The Grand is very grand, a stately hotel in the fine English seaside resort that is Eastbourne.

My partner & I had the pleasure of staying here, overnight, for a black tie ball. The facade is grand, the public rooms are grand & much is made of the hotels illustrious past. When one is dressed up in full black tie & standing in the great hall, champagne glass in hand, you can easily imagine all the historical finery that was a must in those bygone days.

All of the staff are polite, attentive and deliver excellent service. On occasion - and this is a vey small gripe - to attentive. I need only be asked once if I want anything. But better that than being ignored.

Our room was large, comfortable (we asked for a king sized bed), well equipped - though no mini-bar or wifi. There was free wifi throughout the hotel, but cover didn't extend to our room. Decoration wise, the room was dated and need of being brought up to date. All I need say is green velour & floral! Also the shower wasn't really a power shower, it was impossible to moderate the temperature so it was simpler & less scalding to have a bath.

All this comes with a price & that is on the rather high side but then it is all rather grand indeed.

We stayed at the Grand to celebrate a birthday. From the moment we arrived in the car park the service from the staff was friendly and helpful. They all seemed proud to work at the hotel and happy to do everything they could for the guests.

Our room was very comfortable, with a sea view and although the weather outside was cold it was really warm in the hotel.

We went out for dinner but had a cocktail in the bar, where the service was good in a very atmospheric setting. The breakfast next day was delicious, again with really service.

The hotel is in an interesting historic building and thoroughly to be recommended for a special occasion.

Had a delicious afternoon tea celebrating my friend's holiday. The large open fire makes the afternoon tea very special and cosy! Friendly staff, excellent service and good location! Definitely will go back!

The hotel is beautiful and its location perfect. We had a beautiful seafront room, so we were able to lay in bed and watch the waves, even though the weather was rubbish it was wonderful. The bed was comfortable and we both slept soundly. The morning swim was a rare treat. The staff were helpful and polite, the food excellent and the atmosphere enchanting.

I was fortunate enough to be taken here by my husband as part of my birthday celebrations. He had booked us in for 'Afternoon Tea' - I think this is my very favorite English tradition!

When you walk through the swing doors you cant help but be impressed by the grand and imposing sight before your eyes. A beautiful long hallway with a roaring log fire at the end (just what you need on a cold damp January day) with a few comfy looking armchairs.

You are greeted by the maître d' and shown to your seat. The beverage choices were champagne, English breakfast tea or coffee. As much as I love champagne I was driving, so opted for the tea. Beautiful crockery sat perfectly on the crisp white tablecloth.

We ate a selection of sandwiches (Smoked Salmon, Creme Cheese & Cucumber, Egg & Smoked Ham) followed by the freshest, slightly warmed scones. All the accompaniments, strawberry jam, clotted cream & butter were immaculately presented on a side tray. I personally like butter with my scones and it was so refreshing to be given the option. Normally you have to ask for this and they look at you as if you have sprouted a second head!
This was followed by cakes & pastries and all accompanied with lashings of tea.

Afternoon Tea really is a pure delight when it is done correctly ( I have had some terrible ones too) and the staff were so lovely. Everything was carried out with complete professionalism by all the staff, you were made to feel relaxed & at home. Our waiter even managed to track down a phone charger for me!

I would highly recommend EVERYTHING about my experience, so if you fancy taking someone special out for a treat, or to impress a friend - while away a couple of hours enjoying life, The Grand Hotel @ Eastbourne is the place to go. I, hopefully will be checking in next time...

Cara x

We stayed at The Grand Hotel for one night which included breakfast and an evening meal. We were upgraded to a suite which was lovely and clean. The service and food was wonderful and nothing was too much trouble for them.

We visited The Grand Hotel Eastbourne on a lastminute.com spa deal in early January. These deals can sometimes be a bit hit and miss but this was definitely a hit!

The Grand Hotel Eastbourne's staff are truly what makes this hotel 5 star. From the moment we arrived we were pampered and indulged - every request we made was catered for. The spa treatments left us relaxed and the 3 course meal (served in our room as we were too lazy to leave) was delicious. A truly exceptional experience.

We booked for late December and the Christmas Decorations were pleasant without going over the top.

The service was very good as was the selection of sandwiches and cakes and able to park without a problem at the Hotel. Just the job for a cold winters day

I visited a few weeks ago, but am just catching up with my reviews. We had a beautiful afternoon tea, highly recommended for any occasion. A mix of miniature sandwiches and cakes and endless tea, the staff were attentive throughout the afternoon. The only issue became parking but we found somewhere eventually.

Excellent in every respect. Outstanding. We have stayed in some very fine hotels in Europe but none as good and as friendly and helpful as the Grand. We will go again - soon. It is not far form us and I can see us becoming regulars. John MB

Our stay at the Grand exceeded our expectations. From the moment we approached the front entrance to the moment of departure, we enjoyed a standard of service – from doormen, porters, receptionists, restaurant staff – that made everything smooth and agreeable. Our room was spacious and well-appointed (the porter who took up our bag gave a lucid and informed explanation of its facilities) and we were especially impressed by the evening servicing – when we came back late from the theatre, we found the bins emptied, mineral water and used towels replaced, bed turned down and curtains drawn, all of which contributed to a good night’s sleep. The free Wi-Fi, which could be accessed without entering a code, was very useful. The buffet breakfast offered a rich spread in an elegant but relaxed ambience (the maître d’ invited us to browse before choosing and we had fun doing this). The cost of the stay was less than anticipated and fully justified by the high quality of the whole experience.