The Grand Hotel Eastbourne
Latest Reviews
We had a suite overlooking the gardens and outside pool and the sea was also visible. A spacious bedroom with an extremely comfortable king-size bed and a very roomy lounge area too. Due to the very hot weather an upright fan/air cooler was provided, but was inadequate for both rooms, so we had to keep moving it to and fro. One thing always surprises me with The Grand, is that it does not have built in room fridges, must be the only 5* hotel that does not. However, they do provide very small portable ones, just about enough room to store a couple of small bottles and little else.
The overall facilities in the hotel are second to none and the staff are always helpful and ever so friendly, nothing was too much for them. Two excellent restaurants, bar/lounge and poolside dining is also readily available, plus the serving of excellent afternoon teas.
The only real criticism I have of the Grand is the long and some times very long waits for your food, particularly at breakfast.. For instance one morning I ordered porridge, followed by a full English. 35 minutes passed with no sign of either. Eventually after 45 minutes just the full English appeared. I gave up on the porridge. I do recall this was a problem the last time we visited back in March. They obviously need to sort this out by ensuring by employing adequate staff in the kitchens and better communications between them and the waiting staff.
If it was not for the long waiting for ordered food, I would definitely give a 5* rating. However, for its charm, facilities, position and ambience, we shall be back.
The overall facilities in the hotel are second to none and the staff are always helpful and ever so friendly, nothing was too much for them. Two excellent restaurants, bar/lounge and poolside dining is also readily available, plus the serving of excellent afternoon teas.
The only real criticism I have of the Grand is the long and some times very long waits for your food, particularly at breakfast.. For instance one morning I ordered porridge, followed by a full English. 35 minutes passed with no sign of either. Eventually after 45 minutes just the full English appeared. I gave up on the porridge. I do recall this was a problem the last time we visited back in March. They obviously need to sort this out by ensuring by employing adequate staff in the kitchens and better communications between them and the waiting staff.
If it was not for the long waiting for ordered food, I would definitely give a 5* rating. However, for its charm, facilities, position and ambience, we shall be back.
Source: tripadvisor.co.uk
The rooms are great and there is a real sense of grandeur as you come in. The food is very good. The two pools are excellent. The outdoor pool in particular is lovely. The breakfast was excellent. We also dined one day in the formal restaurant which was lovely. It’s very well located on the centre of town but has great sea views and feels very relaxing
Source: tripadvisor.co.uk
Clean and beautifully decorated throughout, high quality and very well executed food served all day, a lovely outdoor pool and great indoor spa facilities, very friendly and accommodating staff, stunning views, spacious and well equipped large suites in the perfect location at the quieter end of EastBourne parade.
Source: google.com
Everything was just perfect we had a lovely cream tea for our wedding anniversary. We also had a over night stay the room was very comfortable and we had an amazing view. The breakfast was very tasty I had a omelette with cheese and mushrooms it was cooked perfectly. My husband had the plant based breakfast which looked great and he said it was very nice. The Grand is well worth the price it is full of luxury and brilliant service and the staff are all very helpful.
Source: google.com
This hotel is a classic case of understated luxury - the place is steeped in history and is quintessentially english in all its parts. The staff are very attentive but not overbearing - they know their stuff and are pleased to share with you their knowledge whether it be what wine to have, what gin to drink or where to go. There are some areas of the hotel that need attention but that can only be expected of a place that is nearly 150 years old. It caters for families, couples young and old. The food is excellent qaulity and at a level you would expect for the price point. Highly recommended.
Source: google.com
A bit outdated, missing some key things from a luxury hotel like aircon or essentials like a fridge. Otherwise, an excellent stay. Complementary breakfast was superb, same as the service!
Source: google.com
We stayed for 2nights stayed in room 226 which was lovely, staff are very helpful breakfast was very nice beautiful location we have rebooked for next year with our family for my husband s 70 th look forward to it
Source: tripadvisor.co.uk
Good service but overpriced
Source: google.com
Staying at the Grand Hotel with a dearest friend going through several bereavements was firstly an uplifting moment for life. All the staff were extremely helpful courteous friendly and sincere in their support. Great customer service. Good Facilities indoors and outdoors.. period building well kept fab decor for a more mature taste but infused with some modernisation.. Any time of year will be welcoming. Nice location accessible to various scenic areas. Had a really great time.
Thank you all for a restful time..stay well healthy safe and blessed.
Thank you all for a restful time..stay well healthy safe and blessed.
Source: google.com
Superior service in an old world setting
Source: google.com
Great room and room service. Restaurant service not so good. Great location and quiet. Overall, good value for money.
Source: expedia.co.uk
Stayed for two nights and was seriously impressed with the service. Everyone we encountered, bell staff, cleaners, waiters, front desk went out of their way to ensure we had an enjoyable stay. The rooms were a great size and immaculate.
Source: tripadvisor.co.uk
This hotel is a textbook example of relying on its history to sell itself. When it first opened and during the twentieth century, I can see how it could be perceived as a luxurious hotel, but that is no longer the case.
In reality, any good and modern three-star hotel is superior to the grand hotel. The rooms are old; the beds are far too soft and uncomfortable; the shower head was broken; and there is no air conditioning. I could continue, but you get the idea. The breakfast was acceptable. A five-star hotel that does not even serve natural juices for breakfast is a bad sign. There are some expectations for a five-star hotel, and this hotel falls far short of those expectations. The service is quite good, and the staff is attentive and professional, but this does not compensate for how bland the rooms are. I cannot recommend this hotel for the price of a single night at £245.
In reality, any good and modern three-star hotel is superior to the grand hotel. The rooms are old; the beds are far too soft and uncomfortable; the shower head was broken; and there is no air conditioning. I could continue, but you get the idea. The breakfast was acceptable. A five-star hotel that does not even serve natural juices for breakfast is a bad sign. There are some expectations for a five-star hotel, and this hotel falls far short of those expectations. The service is quite good, and the staff is attentive and professional, but this does not compensate for how bland the rooms are. I cannot recommend this hotel for the price of a single night at £245.
Source: expedia.co.uk
Although my partner and I did not stay at the Grand, we joined family for drinks, breakfast, and time around the pool. All the staff were exceptionally welcoming and friendly. Wide range of drinks and cocktails, and staff even accommodated drinks not specified on the menu like pina coladas and gin brambles! Although the cocktails are pricey (minimum £16.95) they were very good quality. Live music and dancing in the evening too. Range of food for breakfast was also very good - cereals, yoghurts, fresh fruit and meats, fresh juices, freshly ground coffee, tea, pastries and a menu for hot food including omelettes, veggie and meat cooked breakfasts and much more. Food very flavoursome and cooked perfectly!
Source: tripadvisor.co.uk
Hotel currently has some 27 rooms being refurbished, some areas are a little tired but like the fourth bridge it must be a never ending task. Would recommend that as rooms are refurbished the beds are replaced with minimum king size, ours was only a standard double which seems very small in this day and age.
Everything else was superb, plenty of attentive staff, great breakfast can’t fault anything or anybody and of course brilliant location.
Everything else was superb, plenty of attentive staff, great breakfast can’t fault anything or anybody and of course brilliant location.
Source: expedia.co.uk
Great afternoon tea experience.
Source: google.com
Two nights dinner bed and breakfast here this week.
The wonderful staff and location really make this hotel. Having walked from the station, the greeting was lovely. I travel regularly around the world and treatment of single guests can be very hit and miss. Overall The Grand’s was excellent, courteous, polite and attentive without being cloying or OTT. I booked late so couldn’t get a reservation at a reasonable time at the Mirabelle. In the Garden restaurant the service was very good, with an excellent wine list. The food itself a little boring and signs of catering for the high numbers of guests, felt a little overpriced as a result. Breakfast was excellent if you do the traditional full English, one morning I had avocado on toast (very small) and a cappuccino, somehow this seemed to throw service and it took four requests to get my toast served.
My room (deluxe, sea view) was a good size and well equipped, comfortable and quiet.
Overall, I have very little time for a holiday this year, this largely gave me the brief stint of luxury I was after. The staff really make the place - thank you all for looking after me so well.
I’ll definitely come again, but will make sure I am able to get at least one dinner at Mirabelle.
The wonderful staff and location really make this hotel. Having walked from the station, the greeting was lovely. I travel regularly around the world and treatment of single guests can be very hit and miss. Overall The Grand’s was excellent, courteous, polite and attentive without being cloying or OTT. I booked late so couldn’t get a reservation at a reasonable time at the Mirabelle. In the Garden restaurant the service was very good, with an excellent wine list. The food itself a little boring and signs of catering for the high numbers of guests, felt a little overpriced as a result. Breakfast was excellent if you do the traditional full English, one morning I had avocado on toast (very small) and a cappuccino, somehow this seemed to throw service and it took four requests to get my toast served.
My room (deluxe, sea view) was a good size and well equipped, comfortable and quiet.
Overall, I have very little time for a holiday this year, this largely gave me the brief stint of luxury I was after. The staff really make the place - thank you all for looking after me so well.
I’ll definitely come again, but will make sure I am able to get at least one dinner at Mirabelle.
Source: tripadvisor.co.uk
I have stayed at this hotel several times as a couple and with family for special occasions but this time I came with my 16 year old granddaughter for a few days. A lovely hotel in the perfect setting right by the sea. It has a calm relaxing feel to it, two great swimming pools inside and out with sun beds. We had a master suite with a sea view which was very spacious and comfortable. Staff are very friendly and the food is good. I love this hotel and will definitely return.
Source: tripadvisor.co.uk
A little disappointed with the dinner menu choices in both restaurants. Excellent breakfast and lunch.
Source: google.com
I really enjoyed my spa afternoon gift in the lovely spa area that included a pool, steam room abd jacuzzi. Very pleasant staff and I saw a delightful therapist for a reflexology treatment. Very relaxing! After that a gorgeous afternoon tea in the lounge. Very impressive little cakes delicious sandwiches and refills of tea offered by the friendly staff. . Exquisite! Highly recommend whole experience.
Source: tripadvisor.co.uk
Lovely hotel and great staff,but let down by dinners which took on average just over 2 hours to serve 3 courses. Meals were so-so and mainly devoid of veg!
Very arty but at the expense of substance!
Very arty but at the expense of substance!
Source: google.com
The garden restaurant provides an excellent Sunday lunch, most often with a superb pianist providing background music. The staff are friendly and efficient.
Source: google.com
Attended a wedding in June but didn't stay so I can't comment on the rooms. The function rooms are very nice and everything went like clockwork with the hotel staff playing their part and working very efficiently, the service at the wedding meal was excellent and considering the number of covers the food was good but didn't have any wow factor. There's limited parking on site. The Bride and Groom were happy so job done.
Source: google.com
We stay in many very nice hotels and we had hoped this hotel would be traditional yet luxurious. Unfortunately it fell short:
The service at the front desk and concierge was exceptional, as expected in a 5 star hotel with this representation. Nothing we asked was ever too much.
We had a master suite and the room was equally lovely and very spacious.
However, there were lots of cigarette butts on the window ledge/ balcony and there were moths, spiders and cobwebs all over the bathroom. The turn down service was of a very low standard too. Our emptied bin contents were left in the middle of our bathroom and our self-ironed clothes were taken off the bed and placed in a large ball on a chair.
The food was substandard and the service at mealtimes was honestly appalling. The waiters must have been school/college leavers working during the summer before going off to university. The plates came out boiling hot, causing injury if touched. We found breakfast quite stressful and it dampened the enjoyment of our stay. Our evening meals were that of a 3 star hotel.
Such a shame as potentially this could have been a really traditional, classy and peaceful stay. It may be much better during a different season if current staff are school leavers.
The service at the front desk and concierge was exceptional, as expected in a 5 star hotel with this representation. Nothing we asked was ever too much.
We had a master suite and the room was equally lovely and very spacious.
However, there were lots of cigarette butts on the window ledge/ balcony and there were moths, spiders and cobwebs all over the bathroom. The turn down service was of a very low standard too. Our emptied bin contents were left in the middle of our bathroom and our self-ironed clothes were taken off the bed and placed in a large ball on a chair.
The food was substandard and the service at mealtimes was honestly appalling. The waiters must have been school/college leavers working during the summer before going off to university. The plates came out boiling hot, causing injury if touched. We found breakfast quite stressful and it dampened the enjoyment of our stay. Our evening meals were that of a 3 star hotel.
Such a shame as potentially this could have been a really traditional, classy and peaceful stay. It may be much better during a different season if current staff are school leavers.
Source: tripadvisor.co.uk
July 24, 2022 (Sunday 1.30 - 3.15pm), Garden Restaurant - a very pleasant experience aside from good food from a well-known hotel.
The atmosphere of genuinely friendly / accommodating / non-discriminating staffs (never a pestering snobs - - like a fly on top of a cow) was well noted (from waitress/ waiters, doormen, receptionist-on-duty, lounge stewards) and should be mentioned, that made the experience memorable.
Definitely we will come back and for sure to be recommended to my family, friends & colleagues.
The atmosphere of genuinely friendly / accommodating / non-discriminating staffs (never a pestering snobs - - like a fly on top of a cow) was well noted (from waitress/ waiters, doormen, receptionist-on-duty, lounge stewards) and should be mentioned, that made the experience memorable.
Definitely we will come back and for sure to be recommended to my family, friends & colleagues.
Source: tripadvisor.co.uk
