The Grand Hotel Eastbourne
Latest Reviews
This hotel is in a fantastic location in the nicer part of Eastbourne, near the Old Town, a beautiful stretch of beach and Beachy Head in walking distance.
Check in was smooth, and our family room was large, nicely appointed and clean with a view towards the sea.
We had breakfast and dinner each day in the Garden Restaurant, and the food was very tasty and beautifully presented.
We used both the indoor and outdoor swimming pools with Pre booked swimming slots, and the facilities were clean and pleasant. The outdoor pool is heated which was great for young children.
A few niggles that keep me from giving this 5 stars:
- the air conditioning fan in our room was helpful but the lack of built in air con meant the room was still a bit warm. But appreciate this is a historic building.
- the service in the restaurant was a little too formal and old fashioned - for example, only certain staff seemed able to take our orders for extra water and drinks, and consequently drinks took a long time to arrive.
- afternoon tea was average - sandwiches were a little stale, and the kids afternoon tea missed the eclairs. The oysters were also missing from our seafood platter in the evening, and replaced with crayfish - which was disappointing.
- parking seemed a bit steep at £25 per day; we parked at zero cost in a nearby residential street
Overall, I would definitely recommend this hotel and we would return in future. Thanks to all the staff for their hard work to overcome COVID 19 restrictions and get things up and running again.
Check in was smooth, and our family room was large, nicely appointed and clean with a view towards the sea.
We had breakfast and dinner each day in the Garden Restaurant, and the food was very tasty and beautifully presented.
We used both the indoor and outdoor swimming pools with Pre booked swimming slots, and the facilities were clean and pleasant. The outdoor pool is heated which was great for young children.
A few niggles that keep me from giving this 5 stars:
- the air conditioning fan in our room was helpful but the lack of built in air con meant the room was still a bit warm. But appreciate this is a historic building.
- the service in the restaurant was a little too formal and old fashioned - for example, only certain staff seemed able to take our orders for extra water and drinks, and consequently drinks took a long time to arrive.
- afternoon tea was average - sandwiches were a little stale, and the kids afternoon tea missed the eclairs. The oysters were also missing from our seafood platter in the evening, and replaced with crayfish - which was disappointing.
- parking seemed a bit steep at £25 per day; we parked at zero cost in a nearby residential street
Overall, I would definitely recommend this hotel and we would return in future. Thanks to all the staff for their hard work to overcome COVID 19 restrictions and get things up and running again.
Source: tripadvisor.co.uk
Excellent in every particular, from reserved parking arrival to prompt and courteous check out. Lovely room, efficient and outstanding service from every member of staff, wonderful food and wine list, and spotless bars, restaurants and accommodation
Source: tripadvisor.co.uk
We had a lovely elegant experience in this five star hotel. Ideally situated on the sea front of Eastbourne. Just right for an early morning stroll before breakfast. The service was exceptional by the friendly and helpful staff. There is also a good parking facility, which you can reserve.
Source: tripadvisor.co.uk
Lovely hotel in a very good location for town and beach. Will be even better when trainee staff get their act together. Can only have minor niggles due to return from Covid lock down. they will be ironed out over the next few weeks
Source: tripadvisor.co.uk
Staycations will be a godsend to the UK leisure market this year. If, like this tired and miserable place, owners charge a five star price for what is at best a four star product, it will come back to bite them in the future. Think THF circa 1975, with bathrooms, colour schemes, furniture and carpets to match. And we apparently had a modernised room! I could go on but I see little point. Management will no doubt argue that they cannot do more with a listed building. Let them look at how the Balmoral in Edinburgh managed it or, if that is too smart for their market, the newly refurbished bedrooms at the Scotsman, opposite. The UK has some wonderful listed hotels that have made the transition from faded glory to a new and relevant life in the 21st century. This is not one of them.
Source: tripadvisor.co.uk
The Grand Hotel - Lovely food… Spectacular location! Would recommend the Seafood platter … The lobster was cooked to perfection. Staff very obliging Even made me a strawberry daiquiri to order. I will come again!
Source: tripadvisor.co.uk
Hotel staff were excellent, friendly and effective. Swimming pools were a big hit with the kids indoor and out- we had great weather. I really loved eastbourne, we walked from the hotel to Beachy Head white cliffs, they’re stunning. The tourist bus takes you up if you can’t make the walk. We had a drink at east dean at the tiger pub, pretty village setting. We found an amazing Thai restaurant just a walk away from our hotel, so good we went back twice. Will definitely visit the grand hotel and Eastbourne again.
Source: tripadvisor.co.uk
We wanted to celebrate in style and lucky enough our anniversary is on June 1st so the hotel and spa were open for business. The staff were amazing which enhanced our experience no end, thank you all. We dined in the Mirabelle restaurant, where the cusine was out of this world. Five stars to the chefs who make it so and to the staff who are so attentive.
Source: tripadvisor.co.uk
I have mixed feelings about this hotel. The prices are so high that you can't help but expect it not to look so shabby. Plaster peeling, frayed edges, very old-fashioned look; if you don't have a sea-view room, the room itself doesn't make up for the street view. However, this is a true Grande Dame of a hotel and I can forgive the shabbiness given the generally outstanding levels of service and the excellent food.
The staff are wonderful and work hard to look after everyone. There is no pretension or snobbishness; there were lots of families staying, it was very hot and like many guests we did not dress up for dinner (not scruffy, but not full jacket and tie rig). The staff treat you just the same and looked after us beautifully.
We had 2 rooms, 1 with sea view which was glorious, the other felt rather sad and dark in comparison. The restaurant is not cheap but the food was excellent. The drinks are expensive however, particularly bottled water and soft drinks. Breakfast was perfect. Afternoon tea was expensive but done well and we couldn't have eaten more!
Parking - don't bother to spend £25 for a space, the staff provide permits and we parked on the front right outside for free.
The outdoor pool is glorious and well-managed but you need to book swimming if you want to go at a busy time. If you want a lounger go early or at lunch time. The staff there work hard to make it nice for everyone and provide comfy deckchairs when the loungers run out.
The only thing that was not great was so many glasses etc left around waiting to be cleared up. Trays in the corridors, on desks etc. Breakfast tables were left rather than cleared - not nice to sit amongst. I think this may be due to a lack of staff, which is a problem most UK hotels seem to be having at the moment.
The staff are wonderful and work hard to look after everyone. There is no pretension or snobbishness; there were lots of families staying, it was very hot and like many guests we did not dress up for dinner (not scruffy, but not full jacket and tie rig). The staff treat you just the same and looked after us beautifully.
We had 2 rooms, 1 with sea view which was glorious, the other felt rather sad and dark in comparison. The restaurant is not cheap but the food was excellent. The drinks are expensive however, particularly bottled water and soft drinks. Breakfast was perfect. Afternoon tea was expensive but done well and we couldn't have eaten more!
Parking - don't bother to spend £25 for a space, the staff provide permits and we parked on the front right outside for free.
The outdoor pool is glorious and well-managed but you need to book swimming if you want to go at a busy time. If you want a lounger go early or at lunch time. The staff there work hard to make it nice for everyone and provide comfy deckchairs when the loungers run out.
The only thing that was not great was so many glasses etc left around waiting to be cleared up. Trays in the corridors, on desks etc. Breakfast tables were left rather than cleared - not nice to sit amongst. I think this may be due to a lack of staff, which is a problem most UK hotels seem to be having at the moment.
Source: tripadvisor.co.uk
Everything we had expected and more. Staff incredible and so polite. Breakfast was 'interesting' but chaotic but by then we were so relaxed we didn't care.The bed was so good, we even checked the make as we hadn't slept that good for years.
Source: tripadvisor.co.uk
Perfect service, good food and had an overall lovely time, would love to return to try an afternoon tea
Source: google.com
I feel like after staying at The Grand Hotel for 2 nights a lot of improvements seriously do need to be made. The prices for alcoholic drinks are absurd and should be looked at, especially for hotel guests. Some of the staff had no idea what they were doing- especially at breakfast. They took so long to bring our food- I honestly thought that they had forgotten about our order. People that were sat after us, were served before us. We were not told before or even after booking that we had to make bookings to use the indoor and outdoor pool facilities. All of the guests we brought with us were really looking forward to going swimming but when I went down to ask about it they were fully booked. This just put a downer on the whole weekend. Especially as it was so warm as well. The rooms could be a lot better as well, but I do understand that it is an old hotel, so I can look past some things.
Overall, the stay was okay- hopefully they do make the necessary improvements to make the experience a lot more enjoyable.
Overall, the stay was okay- hopefully they do make the necessary improvements to make the experience a lot more enjoyable.
Source: tripadvisor.co.uk
A very friendly welcome. We had an executive sea view room, spotlessly clean with a large comfortable bed. Good quality toiletries in the bathroom. The little extras, fruit, nougat and sherry a lovely touch. Every member of staff we encountered were friendly, attentive ,without being intrusive and professional, a credit to the hotel. Real old fashioned 5 star service.
Source: tripadvisor.co.uk
Wow. Post lock down heaven holiday. Just wow! Customer service was wow! We had such a great time. The only criticism was service at dinner but otherwise we had a fab stay and we are returning in august it was so good. The staff just couldn’t do enough to make our stay so wonderful.
Source: tripadvisor.co.uk
Our first time staying in Eastbourne and at the Grand and surely not our last. The attention to detail and quality of service was world class. The Covid-19 related procedures were excellent and our room was wonderful.
Source: tripadvisor.co.uk
An Excellent Wedding and enjoyed by all.
Advanced information on local road works is the only improvement to the weeding i could ask for as this added approximately 45 minuets to my journey
This review has to be a minimum of 200 words in order to leave any feed back
Advanced information on local road works is the only improvement to the weeding i could ask for as this added approximately 45 minuets to my journey
This review has to be a minimum of 200 words in order to leave any feed back
Source: tripadvisor.co.uk
Booked in 4 people for light lunch. Food very average, sandwiches made with what looked and tasted like poor quality bread, seeded bread unavailable. Tea was served first as is usual but we waited 25 mins for sandwiches and so had cold tea. Vegetarian club sandwiches were dry and tasteless, salad garnish had so much dressing the the leaves were soggy, coffee wasn’t as hot as it should be. The latte was very good I’m told - and at over £5 I should think so! The service was ok but the quality of the food has definitely gone down. Such a shame, I used to love taking friends from out of town for a grand light lunch or afternoon tea but from now on I’ll be taking them elsewhere
Source: google.com
Lovely afternoon tea in beautiful surroundings
Source: google.com
The hotel comes with some reputation. However, not only is that reputation justified, the hotel exceeded expectations. If ever there was a hotel that was perfect, then this was it. We will be back to enjoy the experience.
Source: tripadvisor.co.uk
Upgraded room to junior suite much appreciated. Room spacious and well equipped, very quiet and light. Very comfortable bed.
Hotel decor excellent as are all the outside areas. Staff all very helpful and friendly.
Dinner and breakfast very nice, slightly on the expensive side but fine for a few days of luxury living. Food quality excellent for all meals.
Parking could be an issue given it is in relatively short supply, however car park folk looked after us well.
Other than some unwelcome additions wrongly added to our bill, no complaints at all.
Hotel location on seafront excellent, about 15 mins walk to town centre.
Would thoroughly recommend.
Hotel decor excellent as are all the outside areas. Staff all very helpful and friendly.
Dinner and breakfast very nice, slightly on the expensive side but fine for a few days of luxury living. Food quality excellent for all meals.
Parking could be an issue given it is in relatively short supply, however car park folk looked after us well.
Other than some unwelcome additions wrongly added to our bill, no complaints at all.
Hotel location on seafront excellent, about 15 mins walk to town centre.
Would thoroughly recommend.
Source: tripadvisor.co.uk
An excellent hotel with courteous staff who could not have been more helpful and wonderful, inventive food. Great location overlooking the sea. Public rooms were airy and redolent of times gone by! Not cheap but worth every penny.
Source: tripadvisor.co.uk
We found the Hotel very comfortable and the staff very helpful and courteous. The food was very good and enough but not too much. An easy Hotel to stay in and close to the beach and town. Afternoon Tea is very good.
Source: tripadvisor.co.uk
We had a lovely stay. The room was absolutely wonderful, thank you for the upgrade. The room service was fantastic. The doormen are really helpful.
The outdoor pool is very nice, but does not take many people before it gets crowded.
We never knew when we were going to use the indoor pool, there is a lack of spontaneity, and on the first day the first slot was at 7pm, too late, so we gave up asking for the three nights here.
Ordering breakfast has hiccups. You have to keep reminding people of orders you’ve made because the items do not arrive. Top quality food though.
Overall, five stars and we’ll be back.
The outdoor pool is very nice, but does not take many people before it gets crowded.
We never knew when we were going to use the indoor pool, there is a lack of spontaneity, and on the first day the first slot was at 7pm, too late, so we gave up asking for the three nights here.
Ordering breakfast has hiccups. You have to keep reminding people of orders you’ve made because the items do not arrive. Top quality food though.
Overall, five stars and we’ll be back.
Source: tripadvisor.co.uk
Have stayed many times. The rooms are delightfully old-fashioned but with every amenity and with loads of space for clothes etc (unlike many an hotel !) It is very relaxing and peaceful. Superb breakfast and charming, welcoming, helpful staff.
Source: tripadvisor.co.uk
Lovely hotel excellent staff
Source: google.com
