We were warmly welcomed and delighted with our bedroom. We ate in the Mirabelle restaurant on Saturday night - a wonderful meal, with efficient friendly service from Ben and his team. We had dinner in the Garden Restaurant on 2 nights, good food, attractively presented. We were delighted to have our bedroom and bathroom cleaned each day, with fresh bedding and bath-towels provided.

This is an old fashioned hotel - but in the best possible sense. Formality without stiffness, time honoured food with a modern twist, great wifi connection in a room with a four poster bed. Stayed overnight combining business meetings in the town - but plan to come back again with my wife.

I was in dire need of a break for a few days away from London and decided on The Grand hotel. The staff could not have been anymore welcoming and friendly, and the hotel was all done up for Christmas. I had a wonderful time and really enjoyed the spa treatments and afternoon tea. Plus every step was taken to keep people safe with Covid. I thoroughly recommend this hotel if you need a nice little break!

Perfect in every way. The accommodation the staff and overall experience would definitely recommend anyone. I personally will be returning as I could not fault it. The spa treatments were amazing too. Excellent

We were able to have a room allowing our dog stay but paid a premium price for dog food which was of poor quality (Ardens dog food). Room was lovely and clean with a slight sea view to one side. The matress was of poor quality on the double bed. Staff were very nice and excellent service. The biggest problem was the food at breakfast and dinner. Very poor quality, almost inedible potatoes at every meal, the rest of the food possibly preheated and left to sit. The presentation of the meal was nice but they need to focus on the cooking, it was very poorly cooked food served for each meal.

The hotel is in a prime location. Unfortunately, I have not stayed in the summer so not used outdoor pool, indoor one nice but small. Good food at dinner. Service good to start but deteriorated after 90 minutes as more diners but no more staff. 30 minutes wait for dessert! Confusion over use of a voucher I had.

I am a regular visitor to the Grand Hotel in Eastbourne and always choose it because it offers a very realxing and recouperative few days. The service is excellent but not overbearing, the rooms are spacious and well furnished and visits to the Garden Reastaurant or Mirabelle are always rewarding and eagerly anticipated.

The hotel is truly grand, the suite we stayed in was a little dated (201) but it was still very comfortable and best of all our dogs were allowed to stay with us. The dining experience was fabulous, enhanced by exceptional service by the staff. We will be back for a longer visit next time

This was a wonderful stay! Extremely clean and went above and beyond to protect the staff and visitors. I would highly recommend the afternoon tea and breakfast! Dinner was also fabulous! I would highly recommend!

The Grand Hotel can only play the cards it's been dealt.
It's an old Victorian building so it must be a nightmare to maintain. However, the building and the public areas are lovely and it has a wonderful feel to it. The staff are all excellent - second to none.

The disappointment was only with the room itself (a fundamentally important part of any hotel stay it's fair to say). The corner room I was in was small and the ceiling cut into it so it felt even smaller to someone over 6 foot. It's easily the smallest 5* room I have ever stayed in. There is no individual shower and the shower fitting over the bath is not high enough for a 6 footer to stand underneath. I do suspect that these rooms were once much bigger and have been partitioned off to be half the size they were when the hotel was built. But then that was in a more opulent time and this is the economics of running a hotel in the 21st century.
Overall, I did have a pleasant stay, but it wasn't 'special',

Grand Hotel lives up to its name, loved the decor. Staff were excellent, very helpful and polite. Food in the garden restaurant was great, we were very happy to see a plant based menu. Room was spacious, clean and comfortable.

Lovely hotel. Exquisite food. Great staff. Easy access and parking. Shower was good, but have had better, perhaps needs some investment there. Great to have a bath though. Need more plug sockets. Beautiful views.

A stay at The Grand Hotel Eastbourne, is a thoroughly first class experience.
I would highly recommend it to anyone. Our room was clean and well presented. Room service were knowledgeable and swift in their delivery of requests. Breakfast was exemplary. Many, many thanks.

My wife and I enjoyed a weekend away recently and enjoyed The Grand. The staff were very pleasant and amenable. The hotel was comfortable and it was a treat to be able to use the leisure facilities - a booking is necessary.

My girlfriend and I went for afternoon tea for her Birthday (£68 total). The service was excellent. Friendly and attentive staff. Nice atmosphere with the Christmas trees up and piano music playing.

Of the sandwiches, there was only 1 vegetarian option and that was just soft cheese and cucumber (2 small triangles). With all the plant based options these days, it could have been better.

I was also disappointed that the sandwiches were just on normal, sliced loaf bread that you’d get from the supermarket, rather than something more special/ better quality. Think shop pre-packed sandwiches and you’re on the right lines. Elsewhere I’ve had fresh chunky breads. To be honest, I make myself better sandwiches for lunch each day. The scones were lovely and the pastries were nice and very well presented.

The experience was good, the food not so much. I have experienced better afternoon tea for much less than half the price. So... weighing up the nice experience against the average food, was it worth it? Sadly not.

Would highly recommend. This was a wonderful stay! Extremely clean and went above and beyond to protect the staff and visitors during the COVID-19 pandemic. The rooms were clean and the bed was soft. I would highly recommend the afternoon tea and breakfast it was extremely tasty and staff worked with us to meet our dietary needs. Dinner (room service) was also fabulous! I would highly recommend staying at this magnificent resort!

Would give it 4.5 stars, was let down by two, really small things...1) not enough sound insulation in room, were woken up early by other guests in corridor. 2) poached egg yolks were solid...

Total luxury excellent food and service visit annually fantastic surroundings a nice bit of grandeur.

Thank you for making our Honeymoon extra special whilst keeping us COVID safe.

Always a pleasure all the staff are so courteous

Understated elegance and excellent service.

Excellent Christmas menu

DEVINE AS USUAL:)

It's taken a while to get round to writing this review as I wasn't sure whether to or not, however for the price we paid and the level of care that was provided I thought it best to. I have been very lucky to stay in some of the most gorgeous 5 star hotels in the world for work, therefore have a very good understanding of what 5 star service looks like.

My husband and I stayed for two nights (the night prior to our wedding and the night of our wedding). Staff were told when we booked and when we arrived the reason for staying and friends had left a gift card for us for our stay stating it was a wedding present. I must admit, I was expecting at least a note of congratulations from the manager to be waiting for us in our room - the bare minimum that I have received when staying in other 5 star hotels just for work, let alone a time as special as your wedding, it is after all the small things.

On the morning of our wedding we left our room dressed in our wedding attire, walked past several members of staff, spoke to both the front reception and the concierge and none of which even acknowledged the fact that we were very obviously heading to our wedding - women doesn't wear a white dress and veil for no reason.

Multiple guests stopped and congratulated us on our walk through the hotel, even one at check in, in front of the reception staff who still failed to say anything. On our walk to the town hall a woman stopped the car to congratulate us and walking past a coffee shop, everyone outside applauded - it was these acts of kindness and joy that highlighted the lack of acknowledgement from The Grand.

All this aside, I found the room very dark, facilities limited within the room, the pigeons trapped inside the pigeon net cooing constantly and the fact that numerous facilities including restaurants were out of use despite normal prices resuming particularly average. I feel The Grand has a monopoly in Eastbourne due to being the 'most prestigious', however fails to put in the effort as anyone seeking luxury has very few if any other choices at hand for their stay.

We were up-graded, which was a great start. And everything was perfect - from the friendliness of the doorman to the restaurant staff to the leisure facilities. I guess someone is going to say the decor was dated, but actually it was wonderfully appropriate and added to the experience.