Elegant and relaxing night away. Genuinely friendly staff in every area, from our initial greeting at the front door to the lady maintaining the room. A lively few drinks in the bar with very attentive waiting staff (who located some delicious chocolates) and a great English breakfast! Outside pool was pleasantly warm still and our dog was made extremely welcome. Balcony was a treat and to hear waves crashing, enjoying a glass of wine was the perfect touch.

Had a lovely weekend, all staff amazing room upgrade fantastic. Great location , stayed here some years back hotel full of old world charm but looking about tied in places . For a 5 star hotel spa needs updateing . Still one of best places to stay on soth coast all staff truly out of this world . Stayed at grand in Brighton 4 or 5 times not sure why only 4 star when grand eastbourne is 5 star . Great hotel needs a bit of money spent on it now , can not wait to go back very relaxing weekend worth a visit

From the moment my family arrived we were looked after superbly well. The heated outdoor pool was a hit with the children and the warm and friendly manner of all the staff was wonderful.
We particularly liked the half term offer with milk and cookies at bed time and the family dining included. Would recommend and hopefully will be back soon

Good clean hotel. Great location for shops and restaurants. Found the alcoholic drinks very expensive within the hotel. Great facilities and health centre staff were very friendly and glad to help. Great heated outdoor pool .

old world charm. Courteous and helpful staff. good position. Good beverages but over priced. Garden Restaurant the better choice imop ,highest quality. furnishings a little tired but what a huge undertaking to replace ! afternoon tea not special at all.

The Grand makes every effort tomove upnot its service reputation. We found every member's staff we spoke. to courteous and helpful.

Then roomme as very comfortable and any requests were dealt with immediately.

Overall a wonderful week in Eastbourne,wiill be going again.
Standards are very high,only one or two slight niggles to be worked.
We had some friends visit and one person has diet requirements,the hotel excelled with help and made sure the food complied with all requests.

Totally grand want for nothing perfect in every way, it is always nice to have the best service to compliment your stay, all the staff were so helpful and so polite, perfect position and all the food and drinks are to die for well done and thank you

Very nice but dated. Would love too come back but let's see. Like the authenticity people were pleasant. In a rush in the morning but the water was cold. I'm sure if I had time they would of sorted it but didn't have that pleasure.

We would highly recommend this hotel, the staff are very attentive and nothing is to much trouble, the rooms are clean and very comfortable we love staying here and will be back very soon. Location is great lovely walks.

Recently attended a family babyshower party at The Grand. The private room we were in was absolutely beautiful and very smart. The party was only around 20 people but the room could have easily taken 50 or more. The waiting staff were very polite and attentive, offering a light lunch buffet as well as a afternoon tea style service.

Everyone felt very comfortable and relaxed which is exactly what you need for an event like that. Children in attendance were also catered for and although the waiting staff were attentive they didnt get in the way or prevent everyone from feeling relaxed.

Thank you to the team there, they did a fantastic job.

The room itself was very bright with huge windows running alongside one wall, a small stereo/blutooth speaker was provided for us to play our own music as well.

Set within such a great hotel, the event had a real grand feeling!

We love staying at the Grand all the staff are so helpful and friendly and the Rooms are lovely and comfortable would highly recommend

A very pleasant and enjoyable return to this hotel. From the initial booking to departure the management and staff were extremely helpful. Overall service was excellent. Our Dutch relatives we're particularly impressed by the dining room and the high standard of breakfast buffet. Will definitely come again.

My wife and I wanted to celebrate a special wedding anniversary in style. We decided to spend a night at the Grand Hotel, Eastbourne. This was a one off and based on its reputation we looked forward to enjoying the experience. It was very good. Our room was spacious although the bathroom was rather small and annoying. Manouevering around for two people wasn't easy. The hotel is obviously old, very traditional and not the most comfortable. However, the general ambience is very relaxing and is probably more attractive to clientele of a certain age. The staff are very polite, happy and helpful and they are the main strenght of the hotel.

Fabulous Hotel, very welcoming as expected from a 5 star property, excellent room and leisure facilities, the Gym is well equipped and the Breakfast is second to none.I would recommend this hotel to friends and colleagues.

I don't know how this hotel does it but every stay is utterly special! Nothing is too much trouble and the staff could not be more attentive and helpful. I love the care a disabled driver gets from the car parking team - takes away all worries about parking, luggage and "just needing a hand". Thanks guys!!

Venue is great, polite staff, good breakfast, room is comfortable and clean.

But very loud bangs/noises from doors all morning.

Housekeeping disturbed our do not disturb sign.

Spa was nice, lead up to outdoor pool could be improved.

This was an excellent hotel. The facilities & all the staff were all first class. Our bedroom was very luxurious, & everything was very clean. The meal we had in the restaurant was well delicious & the staff were very friendly & helpful.

Thoroughly recommend a stay at any time of the year. Good for walks on the promenade for all the family. The restaurants are great and there is lots to do and see in the neighbouring areas. Or just rest in the rooms!

Really impressive place. Huge. True trad luxury. Haven't explored Eastbourne before and thoroughly enjoyed the weekend. Great breakfast, outdoor pool to ourselves, pleasant spa. Snooker. Posh restaurants. Towner Art gallery, Beachy Head, Little Italy, and a grey foreboding October sea.

Perfect weekend getaway, staff very friendly and helpful and great location on the seafront. Food in the restaurant was excellent and breakfast was first class with plenty of choice in the buffet or full breakfast menu to chose from the kitchen.

We had a pleasant stay for two days, but shame about the weather raining all day. The hotel in the right location beautifully decorated. Food was presented beautifully staff very attentive polite and friendly.

Stayed here on my 50th and what a lovely surprise my wife had booked for us.

Totally luxurious and full of splendour with the style from a time gone by.

Excellent staff and friendly service from the doorman to the chambermaids. Highly recommended and relaxed hotel.

We decided to return after our honeymoon last year. It just seems to get better, if that is possible!! On arrival, we were upgraded to one of the best rooms in the hotel, with the perfect view. Add on, the complimentary cocktails and an anniversary card in our room..this was a lovely touch! The staff are so attentive and lovely. We will return next year.

Booked the fabulous Grand Hotel Eastbourne for my Husband and I to celebrate his birthday in style.
On arrival we we decided to have Brunch in the lounge, as we were really early 11.30am.
I ordered a fish goujons sandwich which was gorgeous and a burger for hubby. Both meals were fabulous, huge portions and tasty.

Our room wasn't ready until 3pm, we were allocated Room218, which was down a 'work in progress' corridor.
The room left much to be desired, the smallest double bed there is, no heating, freezing cold and a lot of issues!

But all was corrected the next morning before 8am, when I rang through to reception to register my many misgivings.

All was rectified even before speaking to the duty manager by a very courteous Emma on reception... She dealt with the whole situation professionally there and then, no arguments and we were moved to another room later.

Without much ado, apologies and a lovely new room, we were very happy.
Our next room was amazing, a large 6 foot twin bed, and lots of light and space.
A huge improvement.
Thank you to Emma and duty manager James Pierce also for sorting out our problems.

The Food:
We ate dinner in the Garden Restaurant both nights.
The menus were varied with wonderful choices.
We decided to have the set dinner menu 2/3 courses.
All the food was sublime, it was everything we wanted it to be.
Lovely Lamb carved at our table, gorgeous vegetables! Perfect!

Breakfast was hot, fresh, replenished frequently, lovely buffet. It had Absolutely everything..... Very appetising unlike many buffets. Loved this. Recommend!
The first morning we ordered from the menu, Haddock and 2 poached eggs.
Ate from the buffet the 2nd morning. Gorgeous!

Thanks to all the staff for looking after us on this Birthday trip, as they have previously on our celebratory stays over many years.
Bernadette & Paul Burgess