Do you know the importance of responding to a new lead or enquiry quickly? If not, you're missing out on potential sales. Here's why:
If you call a lead within 10 minutes of them enquiring with you, you have a 92% chance of getting hold of them. Wait just 30 minutes, and that drops to 65%. And if you wait two hours, you're down to a 39% chance of them ever answering the phone.
That's why I make it a top priority to respond to new leads and enquiries within 10 minutes. And it's paid off! Gabrielle recently enquired with thebestof Eastbourne for help, and after responding within minutes, she had this to say:
"It's rare finding people as responsive and helpful as David Ruddle. Not only does he have a super 'Best of Eastbourne' blog, he is one of the only people I've encountered for a while who actually does what he says."
I take pride in being responsive and helpful to all of our clients. And I believe that if every service was as speedy and conscientious as this, the business world would be an easier place.
But the benefits of quick response times go beyond just happy clients. Leads and enquiries have a 'half-life,' meaning their value diminishes by the minute. That's why getting your team on standby and following up with leads in those golden 10 minutes can directly impact your conversion rates.
Don't let potential sales slip away. Book a call with me via my online calendar, and let's talk more about how you can improve your sales follow-up process.
