Local Reviews
In September 2017, Mike M said about Burlington Hotel
Hotel well situated close to the pier where buses frequently went to Hastings and Brighton. Hotel a short stroll from the town centre. Good walks along the promenade, or up the hill to Beachy Head. The pier is also home to the Victorian tea rooms.
Only down side was the long waiting time in the restaurant at the hotel.
Only down side was the long waiting time in the restaurant at the hotel.
Source: tripadvisor.co.uk
In September 2017, John S said about Burlington Hotel
We were warned about the tired nature of the hotel in advance and so weren't surprised when we arrived. The hotel is tired throughout and in need of a complete overhaul, however, our room was bright, pleasant and clean although the shower could do with a little more oomph! The main criticism for us was the lack of lifts given the age demographic and also the poor service in the restaurant which was due to the lack of staff and not down to the individuals who clearly worked very hard and tried their best.
We were very pleased with the helpfulness of the staff throughout our stay and couldn't fault them individually in any way. So come on Bay Hotels, support your staff with extra resources and find a paint brush, you have a good product but you're letting yourselves down.
We very much appreciated the location of the hotel just opposite the pier with good walks along the prom and also into town, parking was good and access to public transport also good with buses just across the road. There are many things to do and places to see in the area and would recommend Eastbourne as a good destination.
We were very pleased with the helpfulness of the staff throughout our stay and couldn't fault them individually in any way. So come on Bay Hotels, support your staff with extra resources and find a paint brush, you have a good product but you're letting yourselves down.
We very much appreciated the location of the hotel just opposite the pier with good walks along the prom and also into town, parking was good and access to public transport also good with buses just across the road. There are many things to do and places to see in the area and would recommend Eastbourne as a good destination.
Source: tripadvisor.co.uk
In September 2017, paul w said about Burlington Hotel
First time in a shearing s coach break.we used this to visit family in Brighton while there.was a bit apprehensive after reading some comments on TripAdvisor but can honestly say we were very surprised how good everything was.room was excellent as was the food and service.would definitely recommend it.The only let down for us was the change of iteneray for the trip to Brighton by shearing s from the Sunday to the Saturday which meant us having to get to Brighton by local transport which took nearly two hours each way.This had nothing to do with the hotel though and would definitely stay here again.
Source: tripadvisor.co.uk
In September 2017, helen h said about Burlington Hotel
My hysband and i spent 4 nights at the Burlintgon this month.It was justvwhat we wanted right on the sea front opposite the pier.It was all the older generatiin staying their so was lively no nousy children.We had bed breakfast and evening meal all the food was lovely and a good choice in the evening meal.Three courses every night.The evening entertainment was pretty good.Our room was a good size and the bathroom was great my only probkem being i couldnt climb in the bat due to bad legs but we now know we could have requested a shoer only room.In places thd hotel looked a bit tired but looks as if uts in the process of being done up.Everywhere was kept nice and clean.The staff were all polite and helpful.If yiu want a quiet hotel on the sea front id definately reccommend The Burlington.
Source: tripadvisor.co.uk
In September 2017, Joyce H said about Burlington Hotel
We stayed at the Burlington in Eastbourne 25-29 September 2017. Having holidayed with Shearings many times before we knew what to expect from the hotel. The hotel was clean and tidy and the staff very friendly but unfortunately the one thing that let the hotel down was the service in the restaurant in the evenings. I can understand the difficulties in having well trained waiting staff but service was very erratic even though they were very polite they didn’t seem to have a workable system, which resulted in long waits and we were even served two main meals in succession on one occasion. On speaking to other guests who have stayed here before, this is a relatively new problem so hopefully it will be resolved soon. Overall though, our room
327 was good and the hotel is situated close to the pier and shops and other amenities.
327 was good and the hotel is situated close to the pier and shops and other amenities.
Source: tripadvisor.co.uk
In October 2017, pops073 said about Burlington Hotel
Had a lovely stay at the Burlington the rooms have been upgraded to a decent standard for what you pay shearings have done a 3 day break this time not right as took full day to get here from 9.00am to 5pm then had choice of going to Brighton Sunday or stay in Eastbourne couldn't face journey hour each way after yesterday then leave 9.30 in morning this trip is too far for 3 days
Mark snow resident entertainer had been off for sometime and his first night back was while we are here he has a wonderful personality and a lovely voice continue to get well mark after all you are what makes the burlington
Mark snow resident entertainer had been off for sometime and his first night back was while we are here he has a wonderful personality and a lovely voice continue to get well mark after all you are what makes the burlington
Source: tripadvisor.co.uk
In October 2017, abbiecat27 said about Burlington Hotel
Had a great 3 night stay with friends. Location perfect for getting around Eastbourne. Food very good and staff were fantastic. Room and hotel spotlessly clean. Entertainment ok but could be improved if female host found a sense of humour she came across very blunt and rude at times.
Source: tripadvisor.co.uk
In October 2017, GoldenoldiesLeics said about Burlington Hotel
This hotel has a super location . It's right opposite the pier and has beautiful sea views from all rooms overlooking the promanade. It is a Shearings Hotel and can self drive to it if you wish. It has it own car park where you can book a parking space. The rooms have been upgraded and it is worth getting one of those.Good breakfast and served via self service. Dinner service is waiter served. On the whole not too bad and good value for money
Source: tripadvisor.co.uk
In October 2017, EJD84_13 said about Burlington Hotel
Shearings driver was exceptionally kind and helpful. He would assist me onto the coach and push me around in my wheelchair; I could not get any better assistance from anyone/ Visits were good especially to Winston Churchill's home/I was nut able to explore the house but could explore it on a splendid interactive video. The hotel was full, food good with plenty of choice/ Waiters and all staff were efficient and organised/ Bed very comfortable. The whole week was so warm - even with windows open we did nor need bedclothes. Eastbourne is flat and well worth a visit = the Victorian pier
was exceptional. It was a great holiday!
was exceptional. It was a great holiday!
Source: tripadvisor.co.uk
In October 2017, Michael B said about Burlington Hotel
A group of us enjoyed our 4 day weekend trip to the Bay Burlington Hotel. The food was good, the hotel clean and a very nice position on the promenade. Also a good day out on the Saturday excursion which gave us 4 hours in Brighton and a return coastal route taking in Beachy Head. For all of this I would give 4 stars.
However after a good journey back we arrived back at the Stretton Interchange at 3.30pm.
The driver told us, the cases for the self drive people would be taken off and the others would be taken to our feeder coaches.
Went into the Interchange as our feeder coach was not due out for an hour or so.
After about 20 minutes I took a walk outside and spotted MY CASE FULLY LABELLED on its own leaning against a railing next to a zebra crossing. Inside it I had £700 of NHS equipment.
My case had been unloaded with the self drive cases and could have disappeared anywhere.
I questioned one of the staff walking round with a clipboard about this and his response was "Oh the man responsible must be on a teabreak"!!
I then went to the information desk and explained what at happened and was told "You would have probably got it back eventually"
Not impressed with the organisation and response at Stretton Interchange and would give it 1 star if I was rating it.
Have been back 3 weeks now and sent 2 emails about this to Shearings Customer Care for an explanation or apology,
Have heard nothing. Shearings Costomer Care not interested.
My advice to anybody using the Interchange, is to keep a very close eye on your luggage and make sure it reaches your feeder coach.
However after a good journey back we arrived back at the Stretton Interchange at 3.30pm.
The driver told us, the cases for the self drive people would be taken off and the others would be taken to our feeder coaches.
Went into the Interchange as our feeder coach was not due out for an hour or so.
After about 20 minutes I took a walk outside and spotted MY CASE FULLY LABELLED on its own leaning against a railing next to a zebra crossing. Inside it I had £700 of NHS equipment.
My case had been unloaded with the self drive cases and could have disappeared anywhere.
I questioned one of the staff walking round with a clipboard about this and his response was "Oh the man responsible must be on a teabreak"!!
I then went to the information desk and explained what at happened and was told "You would have probably got it back eventually"
Not impressed with the organisation and response at Stretton Interchange and would give it 1 star if I was rating it.
Have been back 3 weeks now and sent 2 emails about this to Shearings Customer Care for an explanation or apology,
Have heard nothing. Shearings Costomer Care not interested.
My advice to anybody using the Interchange, is to keep a very close eye on your luggage and make sure it reaches your feeder coach.
Source: tripadvisor.co.uk