Local Reviews
In June 2015, deana said about Burlington Hotel
I spent the weekend at The Burlington with my mum, we have stayed at the hotel before as we like the location of the hotel. The staff are very friendly and helpful and Mark Snow works hard to entertainment everyone. Mark aways appeared professional, particularly when dealing with difficult people.
The main reason I am writing this review is that I was disgusted to see that there was only one lift (which holds 2 people comfortably!) working. This lift seems to have been out of service for over a week. The hotel caters for an older client group and I saw a number of people having difficulty managing the stairs, one man with mobility issues had to climb 80 stairs to the 4th floor and told me he had nearly fallen a couple of times. Another person had to be supported out of his wheelchair and sat on a chair in the lift, which is not acceptable and is dangerous. Surely the other lift could have been fixed within a week, my only assumption is that it hasn't been fixed due to financial implications. My mum and I thought this was disgusting.
Therefore I would suggest that when booking this hotel ask for a room on the first floor and don't assume that the hotel caters for people with mobility limitations.
The main reason I am writing this review is that I was disgusted to see that there was only one lift (which holds 2 people comfortably!) working. This lift seems to have been out of service for over a week. The hotel caters for an older client group and I saw a number of people having difficulty managing the stairs, one man with mobility issues had to climb 80 stairs to the 4th floor and told me he had nearly fallen a couple of times. Another person had to be supported out of his wheelchair and sat on a chair in the lift, which is not acceptable and is dangerous. Surely the other lift could have been fixed within a week, my only assumption is that it hasn't been fixed due to financial implications. My mum and I thought this was disgusting.
Therefore I would suggest that when booking this hotel ask for a room on the first floor and don't assume that the hotel caters for people with mobility limitations.
Source: tripadvisor.co.uk
In June 2015, juliepwillis said about Burlington Hotel
This hotel was quite quirky,
It was clean , our room was large with a comfy bed , the food (dinner) was a bid of an odd mix , I ordered fish cake and it came with cabbage and roast parsnips :-)
The staff were very very friendly and very helpful.
The entertainment was. Well it was entertaining , I'm sort of lost for words ,
Ok so yes I would go again it was just different and we didn't stop laughing but in a good way
It was clean , our room was large with a comfy bed , the food (dinner) was a bid of an odd mix , I ordered fish cake and it came with cabbage and roast parsnips :-)
The staff were very very friendly and very helpful.
The entertainment was. Well it was entertaining , I'm sort of lost for words ,
Ok so yes I would go again it was just different and we didn't stop laughing but in a good way
Source: tripadvisor.co.uk
In June 2015, travelfing said about Burlington Hotel
Just spent a long weekend at the Burlington. It has an excellent sea front location by the pier (which unfortunately suffered recent severe fire damage), but nice promenade with beautiful flower beds and a very lively programme of band-stand entertainment. The hotel itself looks very grand from outside and the internal public areas are fairly good, with big ballroom and bar and general seating overlooking the sea. The usual style of Shearings entertainment is provided, so a mix of singers and comedians, bingo and a quiz. The staff are very helpful and friendly and the food a reasonably good standard with several choices each night and breakfasts are very good and all served to the table.
I did not book an "upgraded" room and paid the price for not doing so: Although we had booked a sea view, we were on the fourth floor (front) room 405, which we found to be rather small, very dowdy with a small sea view sash window that would hardly move and wallpaper bubbling off the walls along the joins. The TV was old and the picture quality bad. No Freeview so pretty limited viewing. Really the room is not up to a reasonable standard even for the "normal" price.
I also paid in advance for the car parking but was not actually allocated a space on arrival(although the bays are numbered). I was told to just park anywhere. Its quite a big car park and there were plenty of cars in it but I really got the impression that it may not be necessary to pay the rather high £5 a day charge for guests.
So a few negatives but for the price paid its reasonable value for money (but get upgraded!).
I did not book an "upgraded" room and paid the price for not doing so: Although we had booked a sea view, we were on the fourth floor (front) room 405, which we found to be rather small, very dowdy with a small sea view sash window that would hardly move and wallpaper bubbling off the walls along the joins. The TV was old and the picture quality bad. No Freeview so pretty limited viewing. Really the room is not up to a reasonable standard even for the "normal" price.
I also paid in advance for the car parking but was not actually allocated a space on arrival(although the bays are numbered). I was told to just park anywhere. Its quite a big car park and there were plenty of cars in it but I really got the impression that it may not be necessary to pay the rather high £5 a day charge for guests.
So a few negatives but for the price paid its reasonable value for money (but get upgraded!).
Source: tripadvisor.co.uk
In June 2015, Largeheartedgirl said about Burlington Hotel
I have just returned from a Shearings Monday to Friday holiday. The hotel is very impressive from the outside and the downstairs reception area bar and seating area are all very welcoming and a bit oldy worldy in parts which I found very charming. We were given our keys and we went to our room whilst we waited for our suitcases to be delivered. Our room wasn't one of the updated ones but we were very pleased with it. The meals were varied and delicious. Moses who was in charge of the restaraunt was very helpful and Csaba our waiter was very quick and efficient. All the staff were really friendly and couldn't do enough to help. I don't understand some of the very negative reviews on here. Ok it's not ultra modern but so what. Great staff, great food and a beautiful hotel. What more do you want.
Source: tripadvisor.co.uk
In June 2015, Joyce K said about Burlington Hotel
The hotel room was clean . The menu was very limited with very little to choose from..If you wanted something not on the menu you had to pay for it which I objected to having already paid to stay there including breakfast and evening meal. Some of the staff weren't very helpful and did,nt seem to want to chat. The corridors and the woodwork were very drab. The hotel needs new carpets and a coat of paint on doors in the public areas. We also never saw a wine waiter!very squeaky floor boards everywhere you went.
Source: tripadvisor.co.uk
In June 2015, Sue M said about Burlington Hotel
Once again, we had a very nice stay recently at the Burlington. Yippee, they upgraded us to a sea view room, which was lovely - thanks Burlington! It should be noted that this is a hotel for the more mature guest...! We were only here for an overnighter this time, on a b&b basis, but we like to sit on their closed in terrace, overlooking the pier. Bar staff (all staff!) very friendly. Marky Mark is the resident host and he does a marvellous job. Also have enjoyed the "swing" Frank Sinatra style singer, Scott Free - lovely voice, engages his audience and has a very good, professional act. We will certainly return, time and time again.
Source: tripadvisor.co.uk
In July 2015, Epsom_SurreyTerence said about Burlington Hotel
The room was large ,nicely furnished with superb view of pier and beach, the room was warm but this is down to the current freaky weather. Food good, the service and hospitality of the staff simply great, I had a peek in the kitchen as I was making toast, and saw very high standards of cleanliness ,chefs serving food wearing blue gloves. I will return.
Source: tripadvisor.co.uk
In July 2015, Les B said about Burlington Hotel
The Hotel was what you would expect from a Bay hotel The service was good The rooms were very tired but clean and the view from the front of the hotel over the pier and beach was 1st class
We went self drive and there was plenty of convenient parking adjacent to the Hotel at a moderate charge. The entertainment varied from very good to poor.The Lifts were embarrassing
You have to take into account for the money you pay for the food and accommodation plus entertainment with the optional coach trip. In My opinion was good value for money It was defiantly not 5 Star you get what you pay for. Saying that the location was very good with access to Eastbound and the surrounding area.
We went self drive and there was plenty of convenient parking adjacent to the Hotel at a moderate charge. The entertainment varied from very good to poor.The Lifts were embarrassing
You have to take into account for the money you pay for the food and accommodation plus entertainment with the optional coach trip. In My opinion was good value for money It was defiantly not 5 Star you get what you pay for. Saying that the location was very good with access to Eastbound and the surrounding area.
Source: tripadvisor.co.uk
In July 2015, Glynnchris said about Burlington Hotel
This is the third time at this hotel I find this hotel very convenient to the beach the pier and the town centre,on this occasion had a room on the 4th floor 434 paid a little extra for a upgrade and it was worth it wonderfully bathroom great room LED tv throws and cushions on the bed and the usual tea making equipment.The food quality and variety is excellent staff very helpfully to a fault,you will be happy at this hotel but you may have problems with the lift at mealtimes they are very busy at these times,enjoy your holiday
Source: tripadvisor.co.uk
In July 2015, PETER S said about Burlington Hotel
We have just stayed here on a long weekend break with Shearings. The hotel is in a lovely position on the sea front near the pier, and close to the shopping centre. The hotel was spotlessly clean, as was our room which had clearly been refurbished. The food was excellent, with good choices and portions. All the staff were friendly and very helpful, and the restaurant was very efficiently run. It was great value for the price.
Source: tripadvisor.co.uk