Local Reviews
In December 2015, Jack said about Burlington Hotel
Great. A nice clean hotel, comfy beds and nicely decorated room with a view. Food was brilliant and well presented. Friendly efficient staff. All in all excellent value for money paid. Well done 5 stars from me.
Source: tripadvisor.co.uk
In December 2015, Tracey S said about Burlington Hotel
Just come back from a 5 day Christmas break with my family and have had a fantastic time.
Rooms were very clean and spacious.
We had sea view rooms which were very nice,on the 3rd and 4th floors, the lifts need to be upgraded as one of them was out of order for a while.
Food was very good and plentiful, especially the wonderful buffet that was provided on Boxing Day,,you wouldn't go hungry here that's for sure.
The staff throughout the whole hotel are very friendly and helpful,, they go that extra mile to look after you.
Mark Snow the hotel compere was excellent ,he works very hard to try and please everyone.
The manager Christine is wonderful and extremely helpful.
This was my 2nd Christmas break here and have already booked again for next year.
Met some wonderful people and made new friends especially Ted and Devona who made our holiday a memorable one.
Although the bedrooms did not have wi fi the communal areas have.
Rooms were very clean and spacious.
We had sea view rooms which were very nice,on the 3rd and 4th floors, the lifts need to be upgraded as one of them was out of order for a while.
Food was very good and plentiful, especially the wonderful buffet that was provided on Boxing Day,,you wouldn't go hungry here that's for sure.
The staff throughout the whole hotel are very friendly and helpful,, they go that extra mile to look after you.
Mark Snow the hotel compere was excellent ,he works very hard to try and please everyone.
The manager Christine is wonderful and extremely helpful.
This was my 2nd Christmas break here and have already booked again for next year.
Met some wonderful people and made new friends especially Ted and Devona who made our holiday a memorable one.
Although the bedrooms did not have wi fi the communal areas have.
Source: tripadvisor.co.uk
In December 2015, AlmaRH137 said about Burlington Hotel
We have just come back from Christmas at the bay Burlington hotel. We went with. Shearings who were excellent our driver was Peterwho was first class, helpful polite, funny, informative he a credit to shearing. First impressions of hotel were good good excellent reception carols playing we were greeted with hot mulled wine. We went to our room where we had gifts from hotel and shearing fruit chocs box of eight excellent chocolate loss chocs calendar, Christmas card tea coffee, milk. The bathroom was spotless although very narrow and loo space was tight unless your very slim. Nice clean fluffy towels nice decor and art work. Also we had a flat screen TV with free view which was handy as I was really unwell on night so we watch TV in bed However our experience in the restaurant was not as good. Breakfast my husband was eating toast and she borough him his full breakfast before he had finish now apart from the table bing too small to hold it all it also meant His breakfast was getting cold while he finished his toast which spoiled . lunch and dinner we had to order our starter and main course together as I am not a big heated I hate doing this as I don't know what I fancy till I have eat first but U just had to guess she cleared away sauses eg apple sauce which we were still using and seemed to rush us through courses. After evening dinner we went to have tea and a mint. Then on to evening entertainment there are not enough chairs and tables to seat everyone. The one who had been before clearly knew this and rushed tiget seat saving seats for family friends with bag etc A lot of the seats are behind walls so you can not see the entertainment and on of the speakers sounded dreadful A lot if the jokes were visual so waste if time if you cannot see We had to set in cafe as no seats to view entertainment I think it needs a rethink we missed afternoon buffet in boxing day as we did not know it was happening in one told us. The entertainment area and restaurant speed wouldd stop me from going again. However we would go in Christmas break again if maybe new year
Source: tripadvisor.co.uk
In December 2015, bigbadbri said about Burlington Hotel
stayed here recently with shearings room reasonably clean and tidy,tv in room came out of the ark one chair was fine other needed replacing.bath was clean but toilet needed updating food was fair.staff worked really hard but overall pretty good for the price
Source: tripadvisor.co.uk
In December 2015, GRACELAND18 said about Burlington Hotel
High just a few lines to say this was or second stay at your hotel driver tony spot on room upgraded with a sea view lovely staff wonderfull only down side water scrambled egg could not eat it xmas dinner with no roast potatoes other wise all good
Source: tripadvisor.co.uk
In December 2015, Vikinggirls said about Burlington Hotel
A great short break at a fabulous price! The staff were amazing and were wonderful with my doddery mother-who has dementia and can be rather confused. They were patient and cheerful and made her smile! The food was fine, not haute cuisine by any means but tasty and served without any delay. The room was Ok, as singles go it was spacious and well equipped, the sink was rather a funny colour though! Parents room was neat, tidy and clean. The entertainment was acceptable, rather loud at times but just about what you would expect of a hotel singer/host. Eastbourne was a revelation, much nicer than I expected! All in all, a lovely way to spend a few days.
Source: tripadvisor.co.uk
In January 2016, doreen h said about Burlington Hotel
Third new year with shearings. Food excellent choice, hot and plentiful. quick service in bar and restaurant. Room 109 very narrow bathroom or was it a corridor. Cold room only one radiator working, this was a sea view premier room. We went to be entertained but due to the layout of the concert room only about 60 out of the 250 guests could see or hear the acts... obvious to spot returning guests who ate in relays just to keep the best tables. New years eve singer had his own "speaker" so unless you were one of the few you couldn't hear him also why have a magician when only a few could see him. Will not return
Source: tripadvisor.co.uk
In January 2016, Jim S said about Burlington Hotel
Just got back from a New Year break at The Burlington at Eastbourne and the hotel has one problem when it is full – lack of space in the public areas. There was entertainment on every night and one night we went downstairs just before 9.00 pm when the bingo was finishing. Absolutely nowhere to sit. Reception could do nothing for us and we ended up back in our room watching old films on the television – something that we could have done at home.
So, if you go at a busy time be prepared to rush your evening meal and make a dash for a decent seat or, as one group of four did, grab a table early on and go for your meals in “shifts”. Don’t automatically assume that you will be able to find a seat for the entertainment because you won’t be guaranteed one.
So, if you go at a busy time be prepared to rush your evening meal and make a dash for a decent seat or, as one group of four did, grab a table early on and go for your meals in “shifts”. Don’t automatically assume that you will be able to find a seat for the entertainment because you won’t be guaranteed one.
Source: tripadvisor.co.uk
In January 2016, Linda L said about Burlington Hotel
New .Year 2015
4 days to the Burlington Hotel, with shearings coach travel, was wonderful. Mark Snow the entertainer marvellous as usual
still as a great entertainer for many years.
food good. room large as we had a sea view
also like to mention Maggie one of the waitresses very friendly and good at her job.
our hotel room was number 104, have been several time here and will return. excellent
Linda and Neil Loveday
4 days to the Burlington Hotel, with shearings coach travel, was wonderful. Mark Snow the entertainer marvellous as usual
still as a great entertainer for many years.
food good. room large as we had a sea view
also like to mention Maggie one of the waitresses very friendly and good at her job.
our hotel room was number 104, have been several time here and will return. excellent
Linda and Neil Loveday
Source: tripadvisor.co.uk
In January 2016, Chimpanzee1001 said about Burlington Hotel
A special family holiday, which could have gone bad ways, if we let it. We booked 4 rooms in June with agreed special requests and arrived on a Monday afternoon in November to hear that the little refrigerator we had booked for specialised medication should not have been offered by head office telesales and was never available. If we had known this we would have brought our own. I had to go out and buy freezer packs and a chiller box, Reception were kind enough to freeze the packs as required.
At the same time of checking in we were told 2 of our 4 rooms were without hot water as the boiler had broken down that morning and spares were being transported overnight it would be repaired next morning. We being on this special family holiday accepted with grace and washed with cold water that evening and next morning.
On returning after our Tuesday out to find that sadly that part had arrived but now a 2nd part was required which was being transported overnight it would be repaired next morning. This was now become very awkward for my Wife for personal washing etc. But It will be fixed tomorrow so bite the bullet.
On returning after our Wednesday out to find that sadly the urgent part had not arrived but it was being pursued and it would be repaired next morning. I think you might a pattern developing .This now was a major problem for my Wife's personal hygiene. We ask for another room which was unavailable and discovered that 30% of the rooms also did not have hot water, but we could go and use a shower if we wanted to book a time slot, Tomorrow.
On Thursday morning we asked to book a shower and Yes it was available at 17:00 hrs, But won't the boiler be fixed by then I asked ? No reply
On returning after our Thursday out (a pattern had developed) to find that sadly the urgent part had yet again not arrived but it was being pursued and it would be repaired next morning. My Wife was getting very upset about being unable to wash or shower, but we did have a shower booked .......... We asked for the shower key and were told a previous user had not yet returned it. We finally got it 1 1/2 hours later we went to the room which was filthy, we turned around returned the key back to reception. No hot water on the Friday either.
and Now the other bits, the Waiting staff, bar staff and the reception when not reading the "We have no hot water" script were excellent and like many other visitors if you don't get to the entertainment early you will not see or hear a thing.
Following correspondence with Shearings head office we were offered a take it or leave it amount, we took it, but this family will not be using Shearings again.
At the same time of checking in we were told 2 of our 4 rooms were without hot water as the boiler had broken down that morning and spares were being transported overnight it would be repaired next morning. We being on this special family holiday accepted with grace and washed with cold water that evening and next morning.
On returning after our Tuesday out to find that sadly that part had arrived but now a 2nd part was required which was being transported overnight it would be repaired next morning. This was now become very awkward for my Wife for personal washing etc. But It will be fixed tomorrow so bite the bullet.
On returning after our Wednesday out to find that sadly the urgent part had not arrived but it was being pursued and it would be repaired next morning. I think you might a pattern developing .This now was a major problem for my Wife's personal hygiene. We ask for another room which was unavailable and discovered that 30% of the rooms also did not have hot water, but we could go and use a shower if we wanted to book a time slot, Tomorrow.
On Thursday morning we asked to book a shower and Yes it was available at 17:00 hrs, But won't the boiler be fixed by then I asked ? No reply
On returning after our Thursday out (a pattern had developed) to find that sadly the urgent part had yet again not arrived but it was being pursued and it would be repaired next morning. My Wife was getting very upset about being unable to wash or shower, but we did have a shower booked .......... We asked for the shower key and were told a previous user had not yet returned it. We finally got it 1 1/2 hours later we went to the room which was filthy, we turned around returned the key back to reception. No hot water on the Friday either.
and Now the other bits, the Waiting staff, bar staff and the reception when not reading the "We have no hot water" script were excellent and like many other visitors if you don't get to the entertainment early you will not see or hear a thing.
Following correspondence with Shearings head office we were offered a take it or leave it amount, we took it, but this family will not be using Shearings again.
Source: tripadvisor.co.uk