Local Reviews
In August 2016, Richard B said about Burlington Hotel
Well, where to start. On the minus side, the decor was jaded, also help button on first floor was missing. Also, if you dislike lifts and have to take the stairs, the carpet is loose and frayed in places. I would say it was dangerous for older people. My grandmother stayed in a, so called, disabled room. the shower step was too high for her, so she couldn't have a shower. Also, there was a step entering the room (not very good if you have a wheelchair.) There are pro's as well as cons though. The breakfast and evening meals were hot and were served promptly by willing waiters and waitresses. All in all, an average experience, but not an entirely bad one.
Source: tripadvisor.co.uk
In August 2016, Alice D said about Burlington Hotel
Arrived 22nd August to a lovely welcome from Christine.She came on the coach told us she wouldn't keep us long after a long journey.So she explained about keys,meals,etc.and let us get settled in.We had asked for a high floor quiet twin room.We were given the key for Room 435.
Its a standard twin room really big.Overlooking a fire escape but really really quiet.Bathroom also large with shower over the bath.It has,dressing table with one drawer large wardrobe to match with about 10 hangers and three drawers.Suitcase rack hairdryer and telephone on bedside table.Beds very comfortable with duvet and spare blanket in wardrobe.I emailed as I have done before to ask for the loan of an ironing board,and was really pleased to see it was there.It was the hottest week of the year and asked to have a fan as the room was really warm.It was there when we came back from evening entertainment.Mark Snow the entertainment manager was there as pleasant and funny as always..Bingo quiz then very good entertainment.Im not a fan of buffet meals.I prefer to be served at the table but everything was laid out nicely hot and plentiful for breakfast.Evening meal from 6.30 to 8 .We were served mainly by Maria and also on one occasion by Miriam both chatty and eager to please.My only gripe about the holiday was the heat in the restaurant A big big round of applause for all the staff they must have been so hot but all delivering great service as usual.
Still my favorite Shearings Hotel.A special thanks to Christine(I'm the lady who thought had lost her handbag).But hadn't.Senior moment!!Thank you for being so calm and kind.I filled in the comments card and it asks for the name of anyone we found to have given outstanding service.Well top marks to them all.
Cant wait for our next visit.
Its a standard twin room really big.Overlooking a fire escape but really really quiet.Bathroom also large with shower over the bath.It has,dressing table with one drawer large wardrobe to match with about 10 hangers and three drawers.Suitcase rack hairdryer and telephone on bedside table.Beds very comfortable with duvet and spare blanket in wardrobe.I emailed as I have done before to ask for the loan of an ironing board,and was really pleased to see it was there.It was the hottest week of the year and asked to have a fan as the room was really warm.It was there when we came back from evening entertainment.Mark Snow the entertainment manager was there as pleasant and funny as always..Bingo quiz then very good entertainment.Im not a fan of buffet meals.I prefer to be served at the table but everything was laid out nicely hot and plentiful for breakfast.Evening meal from 6.30 to 8 .We were served mainly by Maria and also on one occasion by Miriam both chatty and eager to please.My only gripe about the holiday was the heat in the restaurant A big big round of applause for all the staff they must have been so hot but all delivering great service as usual.
Still my favorite Shearings Hotel.A special thanks to Christine(I'm the lady who thought had lost her handbag).But hadn't.Senior moment!!Thank you for being so calm and kind.I filled in the comments card and it asks for the name of anyone we found to have given outstanding service.Well top marks to them all.
Cant wait for our next visit.
Source: tripadvisor.co.uk
In August 2016, pigletns said about Burlington Hotel
We have just returned from another great holiday with shearings and the trips were excellent but unfortunately I cannot say the same for the hotel I am glad that we upgraded to a premier as it was vey nice clean and comfortable. We have stayed in lots of Shearings hotels over the years and yes some do look a bit tired but there is a difference between tired and dirty. The wallpaper in the dining room where we sat was peeling off and in the lounge area cobwebs were all over. The food was okay but it would have been once to have a jug of water on the table and not have to ask the waitress every time you wanted a drink.
I did not mind self service breakfast but I did not like mugs on the table and no tea pot.
The staff were very pleasant throughout the hotel and it is in the perfect location right on the sea front all it needs is a little updating and you would have a great hotel in a great location.
I did not mind self service breakfast but I did not like mugs on the table and no tea pot.
The staff were very pleasant throughout the hotel and it is in the perfect location right on the sea front all it needs is a little updating and you would have a great hotel in a great location.
Source: tripadvisor.co.uk
In August 2016, backy113 said about Burlington Hotel
Me and my mum stayed saturday to saturday nice room on 4th floor very good driver called peter good trips out very good entertainment on a night mark was very good and funny food was nice . Waitresses 1st two nights was quick rest of week the next lady was very slow.
Source: tripadvisor.co.uk
In September 2016, 767JAMES said about Burlington Hotel
Booked a long weekend at the Burlington and paid extra for a front room with a great view of the pier and beach. Not sure of the four poster, which was more of a hindrance than a useful addition. Lovely spacious room only spoiled by the rather drab lighting, which was also the only downside of a large well appointed bathroom. Food was fine, other than the battered fish which was well and truely battered to about about a quarter of an inch thickness.Speedy check in, and very good staff, so would return. Just felt sorry for the people below us, as the floor was seriously creaky.
Source: tripadvisor.co.uk
In September 2016, Keith K said about Burlington Hotel
We ahve just returned from an 8 day Shearings tour to Eastbourne staying at the Bay Burlington. From the moment we were greeted and welcomed by the manageress we knew that this was going to be a friendly hotel. The staff were helpful,courteous and friendly especially our chambermaid (did not catch her name) Joao who served my wine with such efficiency, Francesco always helpful and charming and the trainee Rubin polite, courteous and willing even if a little too pressured.
The entertainment was very good on the 2 nights we decided to watch. Mark the entertainments manager tried to please everyone with his humour and his selection of dance music - a charming man
Bar service was efficient and friendly with average price structure
Food was adequate. We never had a reason to complain and for what we paid, it was value for money. Breakfast was my favourite - buffet service with an excellent choice. Dinner was a 3 course waiter served meal. Portion size was a little small on some days. Nothing to complain about yet nothing to rave over
Hotel / room 214, was comfortable and spacious if a little tired in certain areas it was always kept clean with plenty of seating area. Our room had the most wonderful view of the sea, the pier and the carpet bedding. Only 2 small complaints about our room was it was too hot even with 2 windows left open and the floorboards creaked quite badly.
Would I be pleased to stay again - Yes I would. Remember that its not a five star hotel and they dont charge five star prices but in our opinion the have five star staff
The entertainment was very good on the 2 nights we decided to watch. Mark the entertainments manager tried to please everyone with his humour and his selection of dance music - a charming man
Bar service was efficient and friendly with average price structure
Food was adequate. We never had a reason to complain and for what we paid, it was value for money. Breakfast was my favourite - buffet service with an excellent choice. Dinner was a 3 course waiter served meal. Portion size was a little small on some days. Nothing to complain about yet nothing to rave over
Hotel / room 214, was comfortable and spacious if a little tired in certain areas it was always kept clean with plenty of seating area. Our room had the most wonderful view of the sea, the pier and the carpet bedding. Only 2 small complaints about our room was it was too hot even with 2 windows left open and the floorboards creaked quite badly.
Would I be pleased to stay again - Yes I would. Remember that its not a five star hotel and they dont charge five star prices but in our opinion the have five star staff
Source: tripadvisor.co.uk
In September 2016, Ann212014 said about Burlington Hotel
Just returned from a 5 day holiday with Shearings to this hotel. We have visited quite a few Shearings hotels, we find the holidays good value for money, this hotel was probably not the best for us but it was good enough. We upgraded our room, have found that its the best thing to do. Our room was small but clean, well decorated, the furniture seemed new, the TV was fine and the cleaning staff did a very good job. We found the food to be good, we liked the buffet breakfast, much quicker if you are leaving early for a trip. On the whole the staff were efficient and friendly. Now for the negatives, the entertainment we thought was pretty poor, out of the four nights there was just one good act, the rest was a bit average, I am comparing this with about 6 other Shearings hotels we have visited, although the entertainments manager did seem to work hard it was not for us. The other negative was the first impression of the hotel, the outside needs sweeping regularly, it is littered with cigarette ends and looks dirty, can't a member of staff clean up and what about providing ash trays for smokers ? There are more positives than negatives for this hotel, we did enjoy our stay and the weather was beautiful.
Source: tripadvisor.co.uk
In September 2016, Jim S said about Burlington Hotel
Typical Shearings hotel, but the staffing levels in the restaurant were so poor that on some nights the service came to a standstill. On 1st September we entered the restaurant at 6.36 pm for our three course evening meal and didn't get our third course until 8.05 pm! Apparently some staff were off and Shearings didn't bring any staff in to cover these shortages. I felt sorry for the few staff that were on (mainly from the EU) who were driven to despair dashing about.
In addition they introduced something called 'Light Service' in the bedrooms on one day. This seemed to consist of folding (not replacing) towels and making the bed, nothing else.
The sound system was poor and unless you are sitting directly around the entertainment you couldn't hear too clearly what anyone was saying.
All seemed a bit penny pinching for a week that cost well over £1,000.
Shall not return.
In addition they introduced something called 'Light Service' in the bedrooms on one day. This seemed to consist of folding (not replacing) towels and making the bed, nothing else.
The sound system was poor and unless you are sitting directly around the entertainment you couldn't hear too clearly what anyone was saying.
All seemed a bit penny pinching for a week that cost well over £1,000.
Shall not return.
Source: tripadvisor.co.uk
In September 2016, jacqueline89 said about Burlington Hotel
We stayed for a week at this hotel with Shearings. We were very glad we had paid extra for a room upgrade with a sea view. Our twin room was quite spacious with comfortable beds. The room faced the beach and the pier so we had good views. The bathroom was adequate with a shower over the bath though it was quite small.We were pleased to be on the second floor and able to use the stairs as the lifts are dreadful. The room was very clean and the Portugese lady who cleaned it daily was excellent. We appreciated the supply of clean towels every day and the supply of tea coffee and milk. Many hotels stint on these but this one is very generous.
The dining room was like a canteen and was very full with tables rather close together. It was also very warm and not a place to linger! The food served was good on the whole and our waitress was excellent
The hotel badly needs refurbishing but the staff are an asset.
The dining room was like a canteen and was very full with tables rather close together. It was also very warm and not a place to linger! The food served was good on the whole and our waitress was excellent
The hotel badly needs refurbishing but the staff are an asset.
Source: tripadvisor.co.uk
In September 2016, charles h said about Burlington Hotel
we had a 4 night at the Burlington hotel a very hot week we arrived in the afternoon by shearings coach our room was on the 2nd floor nice large room very good reception breakfast was self service very nice evening meal was waiter service was ok The entertainment was very very good Thursday night the best of all ..All the staff were very friendly good service
Source: tripadvisor.co.uk