Local Reviews
In June 2016, Adele T said about Burlington Hotel
Stayed here for4 nights as part of a Shearings coach holiday midweek break. Great location right on the seafront overlooking the pier and the carpet gardens. Very friendly and helpful staff. We had a recently refurbished room at the back of the hotel which was perfectly fine. The bedroom and the bathroom were however very hot and the window only opens a few inches (presumably for safety). The dining room was also uncomfortably hot. The food itself was good, especially the buffet style breakfast which had delicious bacon, sausages and very fresh eggs. The service at dinner was sometimes a little slow and it would have been nice to have larger portions of vegetables with the evening meals. Bar staff were excellent and the selection of wines was very good. We didn't experience the evening entertainment as this is not our personal taste but the live singers and bingo were very popular with the more senior guests at the hotel. I was disappointed to find that the bathroom towels were not changed, even when I left the used towels in the bath in the usual way. I did ask at reception for a change of towels but this did not happen and I didn't ask a second time. Overall a satisfactory hotel but not one for a special occasion.
Source: tripadvisor.co.uk
In June 2016, Jutland2015 said about Burlington Hotel
This hotel has a great position right opposite the seafront and gardens and very close to the pier. We travelled with a group mostly over 60 years of age.I would say this hotel is more suitable for the older holiday maker. Our room was very clean but also very hot for some reason. We were there for one week and towels were only changed once which I found very unusual.
The restaurant was also very warm and rather crowded. The breakfast was the best meal of the day, but I feel there should have been more choice. The only fruit on offer was grapefruit, The cooked breakfast was very good , if you like that sort of thing every morning.
The evening meals were not very good at all. there seemed to be little planning of meals so therefore there was a lot of waste, The evening entertainment every evening was also very much the same. All in all not a bad holiday but I would not return to the Burlington.
The restaurant was also very warm and rather crowded. The breakfast was the best meal of the day, but I feel there should have been more choice. The only fruit on offer was grapefruit, The cooked breakfast was very good , if you like that sort of thing every morning.
The evening meals were not very good at all. there seemed to be little planning of meals so therefore there was a lot of waste, The evening entertainment every evening was also very much the same. All in all not a bad holiday but I would not return to the Burlington.
Source: tripadvisor.co.uk
In July 2016, PECK843 said about Burlington Hotel
We enjoy staying in the Coast & Country Hotel chain around the UK so we decided to try their sister group, Bay Hotels as they are in different locations. We wanted to explore the new South Downs National Park so Eastbourne was a perfect choice.
A 3 night break, half board, with a sea view, and a parking spot, all for £300!
Our room was well decorated, spacious, with flat screen TV, and 3 single chairs and table, and a view to watch holiday makers on the pier! All very good.
The breakfast was self selection and tasty, whilst the evening meals always had a good choice, and was always presented nicely and served hot. (Unusually, there was always two potato dishes with each meal, any 2 from new potatoes/chips/roast/sliced).
Staff were always cheerful and helpful, plenty of lounge seating, and an opportunity to watch The Euro's in the coffee bar! There was entertainment each night although we skipped the opportunity as we don't play bingo, and enjoyed a promenade walk to The Band Stand to listen to the evening tribute band!
The only negative comment is the lack of lift space, as one lift has a maximum 4 people, whilst 'the coffin' holds 2. The hotel has 4 floors and 20 rooms per floor occupied by many 'over 75,s' who are unable to use the staircase.
Overall, if you don't mind staying in a hotel that needs a little TLC, the break is very good value for money!
A 3 night break, half board, with a sea view, and a parking spot, all for £300!
Our room was well decorated, spacious, with flat screen TV, and 3 single chairs and table, and a view to watch holiday makers on the pier! All very good.
The breakfast was self selection and tasty, whilst the evening meals always had a good choice, and was always presented nicely and served hot. (Unusually, there was always two potato dishes with each meal, any 2 from new potatoes/chips/roast/sliced).
Staff were always cheerful and helpful, plenty of lounge seating, and an opportunity to watch The Euro's in the coffee bar! There was entertainment each night although we skipped the opportunity as we don't play bingo, and enjoyed a promenade walk to The Band Stand to listen to the evening tribute band!
The only negative comment is the lack of lift space, as one lift has a maximum 4 people, whilst 'the coffin' holds 2. The hotel has 4 floors and 20 rooms per floor occupied by many 'over 75,s' who are unable to use the staircase.
Overall, if you don't mind staying in a hotel that needs a little TLC, the break is very good value for money!
Source: tripadvisor.co.uk
In July 2016, Pamela B said about Burlington Hotel
Went with Shearings to this hotel on a mid week break. The hotel is large overlooking the sea. Was clean, tidy. Just needed a bit of updating here and there. We were in room 229 which was lovely. We had to pay extra has my husband needs a walk in shower. The food was ok nothing special. Like the new buffet service for breakfast, is alot better.
Source: tripadvisor.co.uk
In July 2016, LNC3367 said about Burlington Hotel
Last Aug/Sept, we stayed at the Burlington and it wasn't great, in fact, i said i wouldn't go back. But.........we've just come back from an 8 day break with Shearings and this time we had no complaints. We did pay for the upgraded room with a Sea View and it was well worth the extra as the room seemed recently refurbished and did have a great view. The bathroom was a good size but the shower did seem to lack pressure. As usual the staff were all very friendly & helpful. We had a trainee waiter for the first couple of days who was very friendly but a bit on the slow side but after they changed round, service was a lot quicker. All the food was very nice (the beef was a bit tough) and i liked the self service breakfast, the chef kept everything topped up well. The hotel always seems pretty hot so we asked for a fan in our room. One improvement i would suggest would be be to stop all the smokers standing on the steps outside the main entrance, not only is it horrible to have to walk through the smoke, it doesn't create a very good image for the hotel. We had a lovely time (the weather could've been a bit better) and would return to The Burlington again but only if we could upgrade the room.
Source: tripadvisor.co.uk
In July 2016, bobbuddMiddlesex said about Burlington Hotel
We organised 38 bowlers to stay at the Bay Burlington Hotel Eastbourne on the seafront.
We have just arrived back on friday afternoon I must say the staff at the hotel tried their very best to make us all very welcome.
The hotel is located in a great position on the seafront very close to the pier and a reasonably short walk to the town centre.
As we have not paid 5 star price for the hotel you cannot expect a luxurious hotel, however the rooms were very clean ,the food was very nice , and we had entertainment most evenings.
I must now say how wonderful the staff were to us,Anna the assistant manager came out to welcome us and said a few words of welcome on the coach, as we are no spring chickens all our baggage was taken off the coach for us and put in our rooms.
We were very lucky and they had a separate dining room which catered for all of us and we had sole use of during the week which allowed us to give our daily prizes out without disturbing other guests.
George who was our waiter could not have been more helpful ,the staff behind the bar were also very friendly ,and Francesco was really good.
Now we arrive at Mark the entertainer he was brilliant just helping to make our week at the Bay Burlington the best he could we even had a group photo with him.
Well done you lot you made it a great week .
We have just arrived back on friday afternoon I must say the staff at the hotel tried their very best to make us all very welcome.
The hotel is located in a great position on the seafront very close to the pier and a reasonably short walk to the town centre.
As we have not paid 5 star price for the hotel you cannot expect a luxurious hotel, however the rooms were very clean ,the food was very nice , and we had entertainment most evenings.
I must now say how wonderful the staff were to us,Anna the assistant manager came out to welcome us and said a few words of welcome on the coach, as we are no spring chickens all our baggage was taken off the coach for us and put in our rooms.
We were very lucky and they had a separate dining room which catered for all of us and we had sole use of during the week which allowed us to give our daily prizes out without disturbing other guests.
George who was our waiter could not have been more helpful ,the staff behind the bar were also very friendly ,and Francesco was really good.
Now we arrive at Mark the entertainer he was brilliant just helping to make our week at the Bay Burlington the best he could we even had a group photo with him.
Well done you lot you made it a great week .
Source: tripadvisor.co.uk
In July 2016, janbudd said about Burlington Hotel
Hotel with a great location for seafront, shops and public transport.
Brought a coach party (not Shearings) to the Burlington last week and first impressions were of how helpful the staff are. From their new recruit Jack who moved all of our bags to our rooms to lovely Anna the assistant manager and everyone in between they could not have been more helpful and willing to please. Yes - the hotel needs some improvement. Yes - the temperature in the hotel was too high (we were lucky with the weather). Do not listen to people grumbling on trip advisor - we did not pay for a 4* hotel - what we did get was what we paid for and more. The food while not cordon bleu was more than adequate especially the breakfast. Our party of 38 were given a private dining room and two dedicated members of staff, George and Francesca, who gave us first class service and are to be commended for their hard work and friendly faces. The bar staff working under Sean and Ewa did an excellent job. Housekeeping were on the ball and we had fresh towels every day! Mark Snow is a gem and we had a lot of fun during the evening - "Did you get it?" is our new catchphrase. Wifi a bit temperamental. Very comfy beds. In room lighting could be brighter. This is not a hotel for youngsters - our average age was a very young 70 odd and if we return to Eastbourne this is where we'll go with a smile on our faces :-)
Brought a coach party (not Shearings) to the Burlington last week and first impressions were of how helpful the staff are. From their new recruit Jack who moved all of our bags to our rooms to lovely Anna the assistant manager and everyone in between they could not have been more helpful and willing to please. Yes - the hotel needs some improvement. Yes - the temperature in the hotel was too high (we were lucky with the weather). Do not listen to people grumbling on trip advisor - we did not pay for a 4* hotel - what we did get was what we paid for and more. The food while not cordon bleu was more than adequate especially the breakfast. Our party of 38 were given a private dining room and two dedicated members of staff, George and Francesca, who gave us first class service and are to be commended for their hard work and friendly faces. The bar staff working under Sean and Ewa did an excellent job. Housekeeping were on the ball and we had fresh towels every day! Mark Snow is a gem and we had a lot of fun during the evening - "Did you get it?" is our new catchphrase. Wifi a bit temperamental. Very comfy beds. In room lighting could be brighter. This is not a hotel for youngsters - our average age was a very young 70 odd and if we return to Eastbourne this is where we'll go with a smile on our faces :-)
Source: tripadvisor.co.uk
In July 2016, maureens628 said about Burlington Hotel
Because i went with a group of friends and the weather very good , i had a good week break . rainy and on my own would have been awful .
I has a nice enough clean room, comfy bed , and shower.
A side view of the street and could see the sea . Just outside front door of hotel was main road , you need to cross the road for a nice walk along the prom and go on pier .
I found that the rest of the group i went with had awful rooms some had bars on the windows . creaky floor boards above woke me very early in the morning .
The entertainment every evening was better than nothing but old fashioned .
The breakfast was good but the evening meal could have been better .
All the staff very very nice and helpful .
I has a nice enough clean room, comfy bed , and shower.
A side view of the street and could see the sea . Just outside front door of hotel was main road , you need to cross the road for a nice walk along the prom and go on pier .
I found that the rest of the group i went with had awful rooms some had bars on the windows . creaky floor boards above woke me very early in the morning .
The entertainment every evening was better than nothing but old fashioned .
The breakfast was good but the evening meal could have been better .
All the staff very very nice and helpful .
Source: tripadvisor.co.uk
In July 2016, Maureen W said about Burlington Hotel
We were a party of six returning for our 4th time. Everything much the same, staff very good, especially Mary on reception who was very helpful, and Mark entertainments Manager an all round good entertainer. But what let it down was the dining. They have changed the morning breakfast to buffet style which is fine if you make sure people have plates and food topped up. The waiters are so rushed off their feet you may or may not get a drink with your breakfast. The evening meals the food was awful, no jugs of water on the table, lucky if you got a roll, and because they are so rushed waited forever. We ate out most nights. Will not be returning to the Burlington.
Source: tripadvisor.co.uk
In July 2016, sunvilla3028 said about Burlington Hotel
Very old hotel very nice rooms we stay in,service very good by the waiters,food very good choice entertainment very good would go there again,not good if you in a wheel chair the lifts to small,had to go n by the restrabt to get in the hotel,very nice rooms over looking the sea front
Source: tripadvisor.co.uk