Local Reviews
In August 2014, superlative26 said about Burlington Hotel
We stayed here for two nights with family as part of a 60th birthday celebration. In many ways the hotel is fine, but you really have to know what you're getting before you arrive if you don't want a bit of a shock.
The hotel caters for a mostly retired clientèle, many of whom have obviously been coming here for years. As such, I don't think anything has really changed in the hotel since about the 1980s, and it's like a little time warp. The bar and lounge are really nice, but everywhere else looks very tired and badly in need of redecoration, particularly the bedrooms. Our bathroom had corrosion inside the mirror and discoloured lino on the floor, and the whole room generally was a bit shabby in terms of decor. That said, it was kept very clean, so it was fine - but don't expect a luxury stay or anything.
The hot water was a bit of a problem, as the shower could either be scalding or slightly cold, and it was impossible to find a comfortable temperature in between.
The staff were nice, but at times a bit overrun and they completely messed up our lunch order one day. Generally the food was fairly good, if on the inoffensive and easy-to-chew side.
The best thing about the hotel really is the location, as you get lovely sea views at the front and it is right by the pier. We were staying during the Eastbourne Airshow, and when the weather wasn't so good you could easily watch everything either from your bedroom window or from inside the lounge.
I would consider staying here again if I were travelling with elderly relatives, but if you're a younger couple you might want to look for something a bit more modern.
The hotel caters for a mostly retired clientèle, many of whom have obviously been coming here for years. As such, I don't think anything has really changed in the hotel since about the 1980s, and it's like a little time warp. The bar and lounge are really nice, but everywhere else looks very tired and badly in need of redecoration, particularly the bedrooms. Our bathroom had corrosion inside the mirror and discoloured lino on the floor, and the whole room generally was a bit shabby in terms of decor. That said, it was kept very clean, so it was fine - but don't expect a luxury stay or anything.
The hot water was a bit of a problem, as the shower could either be scalding or slightly cold, and it was impossible to find a comfortable temperature in between.
The staff were nice, but at times a bit overrun and they completely messed up our lunch order one day. Generally the food was fairly good, if on the inoffensive and easy-to-chew side.
The best thing about the hotel really is the location, as you get lovely sea views at the front and it is right by the pier. We were staying during the Eastbourne Airshow, and when the weather wasn't so good you could easily watch everything either from your bedroom window or from inside the lounge.
I would consider staying here again if I were travelling with elderly relatives, but if you're a younger couple you might want to look for something a bit more modern.
Source: tripadvisor.co.uk
In August 2014, caroline H said about Burlington Hotel
Just back from a three-day break. The hotel has a lovely position on the sea front just by the pier. The staff are all very polite and welcoming. The hotel is a little tired in places but is a beautiful building. The dining room and entertainment areas are very impressive. The food was very good with choices for all three courses including coffee. Very attentive waiting staff. The entertainment was provided the three nights with were there and it catered for the varied age range of the guests. We had a room to the back of the hotel, which was Very clean although the bathroom could do with a makeover,but this didn't spoil our stay.
Source: tripadvisor.co.uk
In August 2014, Les H said about Burlington Hotel
We stayed on a 5 day shearings holiday at this hotel commencing Monday 18 th august. After a 7 hour coach journey we were told upon arrival that there was no hot water in our room and that there was a problem with the boiler. No alternative accommodation was offered but told that the engineer would be coming the day after.we finally had hot water on the Thursday evening before our departure on the Friday morning. We did use one of the rooms allocated to guests to have a hot shower during our stay so the hotel did offer its best alternative. Our room like so many of your other reviews was clean but in need of tlc and updating. The staff were generally helpful and the food was good.our stay was spoiled by the lack of hot water on demand and the length of time it took for a repair
Source: tripadvisor.co.uk
In August 2014, robin h said about Burlington Hotel
We had an eventful trip due to our car cam belt breaking on the A27 at Havant, and had to decide weather to go back home by train, or carry on to Eastbourne. So glad we decided to carry on. The Burlington is a lovely grand old hotel, with super staff, superb breakfast, and evening meal,many thanks to our waiter at table 89 [ Sorry i can't remember his name ] who catered my wife's special needs. We had room 412, which was clean, tidy, and beds made every day. I complimented the staff at reception about this room, and was surprised to learn that it had not yet been updated like some of the other rooms, some people must just love to complain. If i had to find a complaint i would be hard pressed, but it would be nice to have had a live band on one of the evenings of our three night stay, but all in all a very enjoyable stay, with plenty to do and see. Thanks to all staff, and hope to be back soon.
Source: tripadvisor.co.uk
In September 2014, richard96 said about Burlington Hotel
We spent four days at the Burlington in May and were very happy with the hotel. We had been some years ago whilst they were refurbishing the hotel and had a terrible experience in a room which should never have been let. This time however the hotel was very comfortable and we had been given an upgrade to a room with a sea view. The staff were almost all non UK and our waiter had great difficulty in understanding our Welsh accents. However, the overall impression of the hotel was very good and the weather was fine.
We have been to both Shearings hotels in the town but this was by far the most positive experience. Whilst it has nothing to do with the hotel we were disappointed with the cleanliness of the town and missed the wish tower restaurant feeling that the new development on the site was poor.
We have been to both Shearings hotels in the town but this was by far the most positive experience. Whilst it has nothing to do with the hotel we were disappointed with the cleanliness of the town and missed the wish tower restaurant feeling that the new development on the site was poor.
Source: tripadvisor.co.uk
In September 2014, fluffyessex1 said about Burlington Hotel
I have lost all my past reviews i have just replaced my phone and i thought all information would transfer.
i have been all through your help list all robots.???
thanks fluffyessex1.help help help help help help help help help help help help help help
can you email my old reviews thanks help help help.thanks
fluffyessex1
i have been all through your help list all robots.???
thanks fluffyessex1.help help help help help help help help help help help help help help
can you email my old reviews thanks help help help.thanks
fluffyessex1
Source: tripadvisor.co.uk
In September 2014, Carol E said about Burlington Hotel
Just returned from seven nights at the Bay Burlington Hotel Eastbourne and as usual excellent staff made the holiday special. The hotel itself is old but fairly well maintained and the rooms are clean, comfortable and spacious. The entertainment manager, Mark, is quite a joy and it is impossible not to be inspired by his sense of fun and boyish laugh whilst endeavouring to keep all the guests entertained. Meal times are slightly more flexible than previously and service one of the best of all the Shearings hotels we have visited, (thanks especially to George our waiter at table 52). The food was of varying quality but being vegetarian obviously my choices are very limited, however portions were generous and food was hot. I would definitely recommend a stay to anyone, and would generally recommend a sea view. However after anticipating the view and paying our £7. per person per night extra we were quite disappointed to discover that a small section of the hotel frontage was being renovated in sequence. Unfortunately on our first full day the scaffolding started going up at our section and by the second day it was outside our window on the third floor - and so were the workmen. Consequently we had to have our curtains drawn for privacy. I will say that Shearings refunded the sea view supplement without quibble, but it would have been nice to have been warned the sea view might not be available, when we booked.
Source: tripadvisor.co.uk
In September 2014, ronbo181 said about Burlington Hotel
I spent a week at the Burlington recently. The accommodation was good and clean and the food tasty and varied. The staff were friendly and helpful to such an extent that one of the waiters, Bruno Pestena ran to my assistance at breakfast time when i was choking on a misdirected piece of food. His timely help saved me from severe discomfort and possibly worse.He then carried on serving guests as if nothing had happened. I barely got a chance to thank him. With this calibre of staff I strongly recommend the Burlington.
Source: tripadvisor.co.uk
In September 2014, Terry C said about Burlington Hotel
first time in this hotel , nice room at the front over looking the sea.food was nice, staff were nice and friendly. only downside was not enough lifts. but would certainly go again. cannot say about the entertainment as were mostly out in the evening.
Source: tripadvisor.co.uk
In September 2014, Sue D said about Burlington Hotel
What a tired looking little room. Passing other rooms where cleaners were , it seemed some of the bigger rooms had been given a facelift ! (250 and 235 needed looking at too. )Food and staff really good .
Source: tripadvisor.co.uk