Local Reviews
In October 2012, Robin G said about Burlington Hotel
Recently had four days here. Nice room overlooking the prom and pier. Went to sleep to the beautiful sound of the waves on the shore. Food and service good. Pay for the parking - it's worth it. Although not important to us, the entertainment was difficult to see comfortably. We enjoyed walks along the broad promenade and a ride in the road train. Shops are also close by. Would visit again.
Source: tripadvisor.co.uk
In October 2012, Paula M said about Burlington Hotel
I had booked a 4 night Shearings coach holiday arriving on 1st October 2012. This was at a reduced price and I took my mother away and paid extra for sea view and front seats on the coach and I was glad I did so. Our driver Chris was a treasure and he knew quite a few of the returning guests on the coach.
Our Room was room 110 which was a large twin with two large windows. The french doors had been opened and the doors really required to be serviced and re hung as you could not shut them. We did report this and the doors were closed shut for us but that did not solve the long term problem. The bathrooms do require updating especially with the elderly population this hotel caters for and should really have walk in shower facilities. We were happy with our room in general and thought it value for the money we paid for it. I agree with alot of comments about the amount of creaking that the floor boards make. Yes it is an old building but when you spend the 4 nights listening to who ever is staying in room 210 above you walking about constantly from 3am till you get up it is annoying!! This can be easily rectified by screwing the floor boards down and that would solve all the negative reviews and unhappy visitors who wont return!!!
The food menu for the day is displayed by the entrance to the dining area and its then your choice if you eat or choose to go out. We did choose to eat out on one night as we did not like the choice of food on offer. I would rather do that than suffer eating food that has no taste or what I consider to be substandard. The service was good and staff busy attending alot of tables and Ewa was a member of staff who was professional and had a great personality.
The lifts are a huge problem at this hotel and I had phoned ahead to shearings after reading some reviews on here that had problems with disablility access. I was given a room close to the lift on the first floor as I did not want to arrive on the Monday to discover I had been given an inappropriate room for our needs. One couple who sat close to us and where wheelchair users too, waited on average 20 mins to gain access to the larger of the two lifts that could just accommodate a wheelchair with someone seated in it!! The larger lift was also used for the cleaners to use and that did cause problems also at busy times. Due to increased disability awareness and independance the lack of lift facilities and the blocked usage for hotel purposes requires re assessment.
The evening entertainment the week we were there was not the usual gentleman as he was on holiday but there was arrangements made. Bingo is the norm every night with acts who are appropriate for the average age of guest. There is table waiter service if you wish to take advantage for it.
When we were there the hotel was clean and tidy and staff were friendly and work hard and a real bonus is that you dont have to worry about your cases as they are taken to the room for you and returned to the coach the morning of departure.
Our Room was room 110 which was a large twin with two large windows. The french doors had been opened and the doors really required to be serviced and re hung as you could not shut them. We did report this and the doors were closed shut for us but that did not solve the long term problem. The bathrooms do require updating especially with the elderly population this hotel caters for and should really have walk in shower facilities. We were happy with our room in general and thought it value for the money we paid for it. I agree with alot of comments about the amount of creaking that the floor boards make. Yes it is an old building but when you spend the 4 nights listening to who ever is staying in room 210 above you walking about constantly from 3am till you get up it is annoying!! This can be easily rectified by screwing the floor boards down and that would solve all the negative reviews and unhappy visitors who wont return!!!
The food menu for the day is displayed by the entrance to the dining area and its then your choice if you eat or choose to go out. We did choose to eat out on one night as we did not like the choice of food on offer. I would rather do that than suffer eating food that has no taste or what I consider to be substandard. The service was good and staff busy attending alot of tables and Ewa was a member of staff who was professional and had a great personality.
The lifts are a huge problem at this hotel and I had phoned ahead to shearings after reading some reviews on here that had problems with disablility access. I was given a room close to the lift on the first floor as I did not want to arrive on the Monday to discover I had been given an inappropriate room for our needs. One couple who sat close to us and where wheelchair users too, waited on average 20 mins to gain access to the larger of the two lifts that could just accommodate a wheelchair with someone seated in it!! The larger lift was also used for the cleaners to use and that did cause problems also at busy times. Due to increased disability awareness and independance the lack of lift facilities and the blocked usage for hotel purposes requires re assessment.
The evening entertainment the week we were there was not the usual gentleman as he was on holiday but there was arrangements made. Bingo is the norm every night with acts who are appropriate for the average age of guest. There is table waiter service if you wish to take advantage for it.
When we were there the hotel was clean and tidy and staff were friendly and work hard and a real bonus is that you dont have to worry about your cases as they are taken to the room for you and returned to the coach the morning of departure.
Source: tripadvisor.co.uk
In October 2012, marian p said about Burlington Hotel
We stayed here last weekend in a top floor room looking out over the town. It was quiet and spacious. The bedding and surfaces were all fresh and clean. The shower worked well with plenty of hot water and clean towels as required. On the downside, the light level was low, making it difficult for reading in the evenings and the window did not open. I expect the room is on the list for refurbishment but in the meantime it would help if the carpet was washed clean and a new mattress provided.
The food was good, especially the kippers for breakfast. Drinks were poor, no green tea and the coffee undrinkable.
All the staff were very friendly and helpful. Parking with the voucher system was easy and convenient.
The food was good, especially the kippers for breakfast. Drinks were poor, no green tea and the coffee undrinkable.
All the staff were very friendly and helpful. Parking with the voucher system was easy and convenient.
Source: tripadvisor.co.uk
In October 2012, Margaret T said about Burlington Hotel
Booked a 4 night Shearings coach holiday for myself, my mother and disabled brother. So glad I upgraded to a sea view room. Room was clean and pleasant and bathroom adequate but was concerned that there was no walk in shower (had requested one), the shower over the bath was usable but I had to help my mother in and out of the very high bath.
My bother was in a single room - oh dear what can I say, it overlooked the car park at the back, was small, dark and dingy. Carpet had seen better days and the bed was oh so uncomfortable.
On the plus side, our stay was very pleasant due to the staff, Maggie our waitress was superb as was Mark the entertainer. The hotel is in a very good position, just across the road to the pier and buses to Beachy Head and the surrounding area.
Would I recommend this hotel, well I think that you have to look beyond the shabby areas to see that the hotel does really try to make sure you have a good holiday and do take your concerns seriously. I would stay again but would always upgrade the room to ensure the best accomodation available.
My bother was in a single room - oh dear what can I say, it overlooked the car park at the back, was small, dark and dingy. Carpet had seen better days and the bed was oh so uncomfortable.
On the plus side, our stay was very pleasant due to the staff, Maggie our waitress was superb as was Mark the entertainer. The hotel is in a very good position, just across the road to the pier and buses to Beachy Head and the surrounding area.
Would I recommend this hotel, well I think that you have to look beyond the shabby areas to see that the hotel does really try to make sure you have a good holiday and do take your concerns seriously. I would stay again but would always upgrade the room to ensure the best accomodation available.
Source: tripadvisor.co.uk
In October 2012, Dottiedot2 said about Burlington Hotel
Just come back from weekend break stayed with my husband, mother-in-law and her partner. Upgraded to superior seaview room which was on 4th floor. Very spacious room and large ensuite bathroom (room402). Room had been refurbished , lovely bathroom. Windows opened slightly. Lovely seaview with pier.
Food quality very good with different choices. Buffet breakfast no longer available now waitress service. First class service from bar staff, waiters and waitresses.
Mark resident entertainer got everyone involved with his bingo, quizzes etc.
reception staff gave good customer service dealing with all enquiries very efficiently.
We paid £5 for the parking space at the back of hotel, well worth the money and secure.
this is the 7th shearings hotel I have stayed in and this is the best of all.
Food quality very good with different choices. Buffet breakfast no longer available now waitress service. First class service from bar staff, waiters and waitresses.
Mark resident entertainer got everyone involved with his bingo, quizzes etc.
reception staff gave good customer service dealing with all enquiries very efficiently.
We paid £5 for the parking space at the back of hotel, well worth the money and secure.
this is the 7th shearings hotel I have stayed in and this is the best of all.
Source: tripadvisor.co.uk
In November 2010, Customer in East Sussex said about Swain Brothers
Excellent service, good value and would definitely employ their services again and recommend to my family and friends.
Source: checkatrade.com
In December 2010, Customer said about Swain Brothers
They didn't waste anytime, worked quickly and efficiently together and caused the minimum of disruption to me.
Source: checkatrade.com
In January 2011, Customer said about Swain Brothers
Including, patio doors and front door. Very clean, tidy, polite and helpful.
Source: checkatrade.com
In January 2011, Customer said about Swain Brothers
A cheerful and efficient pair of brothers, I would definitely recommend them.
Source: checkatrade.com
In January 2011, Customer said about Swain Brothers
Great company.
Source: checkatrade.com