Local Reviews
In September 2016, biilofkent said about Burlington Hotel
Hotel it self is very tired looking rooms the same. Odd taps sink different color to rest of bathroom suite. Poor pressure on shower. Reception settees in serious need of recovering. Staff all outstanding all very helpful. Food great value you for money. Entertainment in all my year's I have never heard someone call bingo on both nights we were there sound so suicidal the man just had no go in him and he is meant to be the resident host. Maybe he was having a couple of bad nights who can tell.
Source: tripadvisor.co.uk
In October 2016, johnpratt45 said about Burlington Hotel
great hotel, really friendly and helpful staff,great room lovely sea view, the problems we had soon solved by hotel manageress,DOWNSIDE not a fan of buffet breakfast don't need the hastle first thing in the morning, shearings should reconsider this aspect of the holiday, and finally you should not have to breathe the nicotine laden air when entering and leaving the hotel courtesy of the smoking brigade.
Source: tripadvisor.co.uk
In October 2016, David T said about Burlington Hotel
We booked into this Hotel on the 30th September for a long weekend, having previously stayed there in 2012 and again two years ago. Firstly it should be stated that with out exception the staff work hard, and are friendly and helpful but, it is now looking very tired, with chipped paintwork, the stair carpet repaired with gaffer tape, and lounge furniture which is worn and tatty.
The bedroom we had, was very neat,Clean, and with nice decor, but we had updated to a standard plus, and I guess you gets what you pays for.
The real downside for us though was the food, which was very samey with chicken and frozen fish seeming to predominate, and with vegetables which were considerably overcooked, and chips which were anaemic,and undercooked.The breakfasts, which have always been a strength in all their hotels, were self service, under Stainless steel tureens which were heated with some form of burner. Mostly the eggs were hard, and other items either soggy or overcooked.We have of late been staying in Coast & Country, and the standard there is much better food wise, but with in some cases brought directly from the Kitchen, or cooked and bought in at proper service bars.
We have stayed in a number of Bays, where the food was indifferent, but until now, this was not the case with the Burlington.
This Hotel is in a wonderful position, central to all amenities and the pier (directly opposite).
Although we were mainly out to shows at the bandstand, Eastbourne theatre, and the Cinema, we did get back for some Dancing on their very good dance floor, with a very good host in Mark, who played a splendid and varied choice of music.Judging from comments from other guests, he was also very good at keeping them entertained.
So, come on Bay Burlington, do some decorating, replace some tatty furniture, and above all get your food back to where it was on out last visit.
We had room 2223, and this was facing Harry Ramsdens, and we managed to get free Wi-Fi from there, so never actually used The Hotels (Which was only available downstairs anyway)
The bedroom we had, was very neat,Clean, and with nice decor, but we had updated to a standard plus, and I guess you gets what you pays for.
The real downside for us though was the food, which was very samey with chicken and frozen fish seeming to predominate, and with vegetables which were considerably overcooked, and chips which were anaemic,and undercooked.The breakfasts, which have always been a strength in all their hotels, were self service, under Stainless steel tureens which were heated with some form of burner. Mostly the eggs were hard, and other items either soggy or overcooked.We have of late been staying in Coast & Country, and the standard there is much better food wise, but with in some cases brought directly from the Kitchen, or cooked and bought in at proper service bars.
We have stayed in a number of Bays, where the food was indifferent, but until now, this was not the case with the Burlington.
This Hotel is in a wonderful position, central to all amenities and the pier (directly opposite).
Although we were mainly out to shows at the bandstand, Eastbourne theatre, and the Cinema, we did get back for some Dancing on their very good dance floor, with a very good host in Mark, who played a splendid and varied choice of music.Judging from comments from other guests, he was also very good at keeping them entertained.
So, come on Bay Burlington, do some decorating, replace some tatty furniture, and above all get your food back to where it was on out last visit.
We had room 2223, and this was facing Harry Ramsdens, and we managed to get free Wi-Fi from there, so never actually used The Hotels (Which was only available downstairs anyway)
Source: tripadvisor.co.uk
In October 2016, Raymond M said about Burlington Hotel
The hotel is probably the biggest in Eastbourne with an excellent location on the seafront, almost opposite the pier. The shopping centre is only a short level walk away and so the hotel could not be better placed. The 5 day break was by coach. The hotel is clean and bright. The food is of good quality considering the price paid. We had a sea facing bedroom which we paid a small surcharge for and the bedroom was spacious and clean. All the staff at the hotel were friendly, courteous and very hard working. Entertainment was provided every night , the in house entertainer being spot on.
Source: tripadvisor.co.uk
In October 2016, Mercury75 said about Burlington Hotel
I took my 89 year old mother to the Eastbourne Burlington hotel with Shearings last week. Got a very good room on first floor with a walk in shower, and plenty of room in bedroom, comfy bed, excellent TV. Only 2 steps to the lift. Only 20 steps to ground floor.
Plus points, all staff accommodating and very polite. Lovely large lounge, neat little bar. Nice lounge seats overlooking sea front, only 4 steps to enter hotel. So in fact on quibbles about the hotel itself, would recommend.
Breakfast however is done buffet style, and you have to make your own toast. Well, I can do a fry up at home and make my toast too. Often the cooked food at breakfast was half cold. I asked for a poached egg and it was more like a hard boiled egg! So I lived on Frosties all week. Shearings have lost the 'personal touch' for me. You don't get a pot of tea or coffee, but it is a mug which the waiter fills up on request. Just don't like this American style canteen service.
On the Wednesday night the restaurant manager served us, he dibn't offer us water, so we helped ourselves, he didn't offer us bread either? Anyway we got starter then main. Then we waited 25 minutes to get a dessert!
Fine Shearings are obviously cutting back on staff, but it seems that you are also cutting back on customer service too! Very disappointed, have travelled with Shearings for over 20 years. Things change I suppose.
Plus points, all staff accommodating and very polite. Lovely large lounge, neat little bar. Nice lounge seats overlooking sea front, only 4 steps to enter hotel. So in fact on quibbles about the hotel itself, would recommend.
Breakfast however is done buffet style, and you have to make your own toast. Well, I can do a fry up at home and make my toast too. Often the cooked food at breakfast was half cold. I asked for a poached egg and it was more like a hard boiled egg! So I lived on Frosties all week. Shearings have lost the 'personal touch' for me. You don't get a pot of tea or coffee, but it is a mug which the waiter fills up on request. Just don't like this American style canteen service.
On the Wednesday night the restaurant manager served us, he dibn't offer us water, so we helped ourselves, he didn't offer us bread either? Anyway we got starter then main. Then we waited 25 minutes to get a dessert!
Fine Shearings are obviously cutting back on staff, but it seems that you are also cutting back on customer service too! Very disappointed, have travelled with Shearings for over 20 years. Things change I suppose.
Source: tripadvisor.co.uk
In October 2016, janet S said about Burlington Hotel
We stayed at the Burlington Hotel on a Shearings five day holiday and were very pleased with our room (which we payed extra for) as the view from our window was looking towards the pier, (room 111). The only problem was in the evening this room was not very warm but I informed reception and they supplied us with a plug in heater. They said the heating for the hotel was on but people at the back of the hotel complained there rooms were too hot and ours was cooler because of the wind from over the sea!
The hotel was very full and the breakfast was buffet style but it was regularly replenished. The meals were good and they did very nice vegetarian meals which I liked. The excursions that were for Shearings customers were not really very interesting.
The hotel was very full and the breakfast was buffet style but it was regularly replenished. The meals were good and they did very nice vegetarian meals which I liked. The excursions that were for Shearings customers were not really very interesting.
Source: tripadvisor.co.uk
In October 2016, SUE24-8 said about Burlington Hotel
My husband and I visited this hotel at the end of September on a 8 day coach trip.We thoroughly enjoyed our stay and really liked the hotel, just as we had done on our first visit about 4 years ago.
We were in a 4th floor room (which we thought being in the roof would be small)but it was a quite large room and the bathroom, whilst not being as modern as some we have had, was kept nice and clean and had bath and shower and always plenty of hot water.
The bed was comfortable and we had two nice chairs in our room. There was a good supply of beverages on our hospitality tray.
The food was good and the waiters we had were extremely efficient and friendly. We enjoyed the entertainment although we didnt go back to the hotel till later in the evening.
Our coach driver, Kevin was very helpful and informative and friendly.
We were in a 4th floor room (which we thought being in the roof would be small)but it was a quite large room and the bathroom, whilst not being as modern as some we have had, was kept nice and clean and had bath and shower and always plenty of hot water.
The bed was comfortable and we had two nice chairs in our room. There was a good supply of beverages on our hospitality tray.
The food was good and the waiters we had were extremely efficient and friendly. We enjoyed the entertainment although we didnt go back to the hotel till later in the evening.
Our coach driver, Kevin was very helpful and informative and friendly.
Source: tripadvisor.co.uk
In October 2016, gemmalouis said about Burlington Hotel
We have just got back from a break here 2 adults and 1 child, we paid extra for a Seaview room which did av a lovely Seaview looking at the pier, unfortunately this was spoilt by having a old box tv with 6 fuzzy channels then above where tv was paint was peeling off wall which to us looked like it was damp. When u get out lift the paint work on corridors is chipped in places. The restaurant and food were very nice we had a waitress called Maria who was very nice and couldn't do enough to help us. We went for 5 days on coach Kevin was our driver who was also very helpful and informative.
Source: tripadvisor.co.uk
In October 2016, Ashley B said about Burlington Hotel
Myself,Wife and four year old came to the Burlington hotel for a five day break, Everyone was very helpful ,our coach driver Kevin was really informative and good knowledge locally. Our waitress Maria was really helpful indeed and deserves a mention, nothing was to much trouble for her. The food was really nice but the sausages needed to be hotter. I am sure the management is aware of the rooms needing upgrading. We paid for a sea view which was great ,on the down side we had a geriatric t.v with 6 channels that were fuzzy . The decor of the room really needs attention sooner rather than later. There were issues with damp above the t.v. We reported a loose wall light at the beginning of our holiday and it hadn't been fixed during our stay ( I assume it's still the same ) But overall we enjoyed our stay , And if improvements are made we will visit again.
Source: tripadvisor.co.uk
In October 2016, christopher a said about Burlington Hotel
Obliged to pay a single supplement for my stay, AND was given a single room, are Bay hotels aware that this practice is not likely to get repeat visits! However, the room given to me, although small was newly refurbished, pleasant furniture/curtains/lighting etc with a comfortable single bed with nice linens. Flat screen tv and tea/coffee unit, the remote control had not had a clean in a long time. New bathroom but no toiletries and the smallest bar of soap I'd ever seen. Gymnastîc attributes ñeeded to access the bath/shower, so if not firm of foot this may be a problem. Hairdryer in bedroom drawer. Restaurant bustling with many folk using a buffet style breakfast, though evening service is to the table, food was good choices and very well presented. Plenty of seating areas, nightly bingo and entertainment. Lifts a bit chaotic at meal times and arrivals and departures, one rather like a coffin, supposedly for four persons, the other lift padded with destroyed carpet!
Was rather aghast at the access process to the BskyB/cloud wi-fi, functions in lobby area, but it is efficient. Staff pleasant and attentive.
Leisureplex and hallmark as well as many other groups give a twin or double room for their single supplement charges, I will be inclined to use them instead of this Bay chain. Other than that a pleasant stay.
Was rather aghast at the access process to the BskyB/cloud wi-fi, functions in lobby area, but it is efficient. Staff pleasant and attentive.
Leisureplex and hallmark as well as many other groups give a twin or double room for their single supplement charges, I will be inclined to use them instead of this Bay chain. Other than that a pleasant stay.
Source: tripadvisor.co.uk