Local Reviews
In April 2018, Alan F said about Burlington Hotel
We stayed for a long weekend apart of a coach party and found it most enjoyable. Our room was very clean as was the bathroom and shower, only snag was the bathroom /shower was very cramped.....The good was varied and of good quality with a buffet at breakfast and waited service for dinner...The 3 sittings at stayed times however was a complete farce with people wandering in at all times..Having said that the service was very good....The entertainment was good and bar service was excellent, but we, and others thought the bar prices were excessive.The staff in all parts of the hotel were efficient and helpful that ensured that we enjoyed our weekend very much. We will happily return.
Source: tripadvisor.co.uk
In April 2018, Alan H said about Burlington Hotel
Have stayed at many shearings hotels for over 5 years so know what to expect. we origionaly booked the majestic but was informed due to low numbers for this weekend 20th to 23rd of april it would be closed, so we could transfer to any other bay hotel, as we wanted eastbourn we transfered to the Birlington. It started well, drove down from north kent, arrived at 12, no parking in hotel park as full but found a space behind the hotel and paid 1 pound per day excelent. Reception very good and sorted our paperwork there and then and told to collect our key at 3pm.Room a sea view upgrade on the 1st floor was very good, clean and large. Generaly the hotel was very clean but showing signs of wear and tear, seating in the lounge very worn.We was informed that
the reastaraunt now had 3 sittings, 6,15 6,45,and 7,15 and no reserved tables as is normal at shearings, well friday was a joke a huge que at 7,15 a job to get a table which was layed like a cheap caffe and the food was the worst we have had at any bay Hotel, no atmosphere and very few staff i think the reason for this, the staff did work hard and where 1st class. Then breakfast Oh dear same thing and dreadfull. my wife would never normaly leave food but it was so bad she could not eat it and getting your food was que que, To be fair sat night was much better and no complaints about the staff, so decided to leave sunday morning instead of monday and would never go to this Hotell again so hope our next shearings trip is back to there normal ex value
the reastaraunt now had 3 sittings, 6,15 6,45,and 7,15 and no reserved tables as is normal at shearings, well friday was a joke a huge que at 7,15 a job to get a table which was layed like a cheap caffe and the food was the worst we have had at any bay Hotel, no atmosphere and very few staff i think the reason for this, the staff did work hard and where 1st class. Then breakfast Oh dear same thing and dreadfull. my wife would never normaly leave food but it was so bad she could not eat it and getting your food was que que, To be fair sat night was much better and no complaints about the staff, so decided to leave sunday morning instead of monday and would never go to this Hotell again so hope our next shearings trip is back to there normal ex value
Source: tripadvisor.co.uk
In April 2018, keith h said about Burlington Hotel
Just returned from a five day holiday, while the hotel is clean and warm we found some of the restaurant staff unhelpful,you do not get a dedicated table number therefore no dedicated waiter/waitress even though we were first in we sat there for upwards of thirty minuets before being served the restaurant staff continually serve the tables on the right near the kitchen doors so if you want to get served in a reasonably short time DONT sit near the Windows,even after asking the staff why certain tables get attended to last got no response, if you like salads as my wife does then you may be disappointed the ham is fatty the lettuce limp and not much else on the plate.
Source: tripadvisor.co.uk
In May 2018, Marion L said about Burlington Hotel
Went with two friends for a long weekend we had a lovely time. We all had our own rooms which were bright clean and comfortable. The hotel could do with a lot of maintenance work which seems to be on going. The staff were great. I have a vegan diet and they done me some lovely evening meals. No fresh fruit for breakfast. The entertainment was terrible no talent and too much bingo and quizzes. The lifts could do with being replaced.
Source: tripadvisor.co.uk
In May 2018, DavidLGB said about Burlington Hotel
If any of you have read my review of the Beresford Hotel Newquay you will know that at 9th April I was a virgin!!
This was my second venture with Shearings and it was equally as enjoyable as the first.
I was a bit worried when I was dispatched to room 101 (could not get Frank Skinner out of my head) but was pleasantly surprised to find I had been allocated a double room well appointed and obviously recently refurbished.
So what about the food as we read so many negatives on this site about Shearings cuisine. It was wholesome with a varied selection of starters, mains and deserts with the option of cheese and biscuits for those without a sweet tooth.
Hurray the fish at this hotel was served with chips and mushy peas.
The staff in all departments were friendly and helpful and were 100% committed to the ethos of customer service, however I did have to mention to one of the waitresses that when she smiled she looked gorgeous and recommended she did it more often (it worked).
Like all the Bay Hotels the Burlington is undergoing refurbishment. Have to say the entertainment was a curates egg but the star turn was Ray on the Thursday night who was a fantastic keyboard player and comedian who not once swore throughout his two and a half hour act.
I respectfully suggest that those moaners who never seem to be satisfied might pay five star prices somewhere else or would they be satisfied even then?
This was my second venture with Shearings and it was equally as enjoyable as the first.
I was a bit worried when I was dispatched to room 101 (could not get Frank Skinner out of my head) but was pleasantly surprised to find I had been allocated a double room well appointed and obviously recently refurbished.
So what about the food as we read so many negatives on this site about Shearings cuisine. It was wholesome with a varied selection of starters, mains and deserts with the option of cheese and biscuits for those without a sweet tooth.
Hurray the fish at this hotel was served with chips and mushy peas.
The staff in all departments were friendly and helpful and were 100% committed to the ethos of customer service, however I did have to mention to one of the waitresses that when she smiled she looked gorgeous and recommended she did it more often (it worked).
Like all the Bay Hotels the Burlington is undergoing refurbishment. Have to say the entertainment was a curates egg but the star turn was Ray on the Thursday night who was a fantastic keyboard player and comedian who not once swore throughout his two and a half hour act.
I respectfully suggest that those moaners who never seem to be satisfied might pay five star prices somewhere else or would they be satisfied even then?
Source: tripadvisor.co.uk
In May 2018, An_English_Man said about Burlington Hotel
If you book a 3 or 4 night deal with Shearings this place is great value.
Often under £100/person for 3 nights half board.
Stayed here 5 years ago & although not Ritz class it has improved especially my bathroom which was awful before but now small but quite acceptable.
Food is not the best although the staff really try their best to please.
Excellent location on the sea front
Often under £100/person for 3 nights half board.
Stayed here 5 years ago & although not Ritz class it has improved especially my bathroom which was awful before but now small but quite acceptable.
Food is not the best although the staff really try their best to please.
Excellent location on the sea front
Source: tripadvisor.co.uk
In May 2018, wintonn said about Burlington Hotel
Spent 4 nights here with shearings paid an extra £56 for a sea view which was well worth the money as the view was great room was large and clean and we had no complaints with it. Meals were small and nice but nothing special. The waitress we had never smiled once and would clear the plates before we’d even finished! Entertainment was a real let down very very poor indeed .this could have been a great holiday if the evening entertainment was better. Because of this i would recommend you have dinner and use other hotels if you want some decent entertainment in the evenings
Source: tripadvisor.co.uk
In May 2018, GSTONE said about Burlington Hotel
I booked a long week-end for myself husband and my elderly mother. I was aware at the time of booking that access was a little difficult for people with mobility issues, but with help from us my mum could manage the few steps in to the hotel. First impressions mmmmmmm, I think the location on the sea front is the main seller for this hotel, it was dark and tired inside, but passable. We were a little early so decided to have a drink in their conservatory that runs along the front of the building, a little wait for a staff member, and sitting in the conservatory was bloomin hot! no air at all. We went to our rooms, I took my mum to hers, for a single room it was ok, bedding clean and bed comfortable, but the general cleanliness needed addressing, also remote did not work so straight out the gate we were chasing down batteries. Other than that my mum seemed happy. Then to our room, back of hotel, that's ok, but a very dark room and the décor did nothing to brighten the room. Two different beds ????? very noticeable due to the difference in height! Checked out the bathroom Oh my goodness, a quite big leak from the toilet, also dirty black marks all down the side of the bath. Again cleaning, with a bit of Jif and a scourer these marks would be removed, it does not take much. Bedding clean. We unpacked and thought ok we are only here for 3 nights so grin and bare, although we would report the leak of course. On opening one of the drawers found a tablet of some description. I'm glad I did not have a child with me as this might have been a concern.....check drawers when guest leave guys. Anyhoo, checked on mum she was good, we then went down to report the leak, they said they would send someone to deal with it....when we came back their answer to this issue was to roll up a towel and put it under the u-bend, they said if we wanted to change rooms they would check availability, I said no as we were tired we had unpacked but mostly I needed to be near my mum (she has health issues and I am her carer). We agreed to stay but said please change the towel each day....it wasn't and the leak was not addressed whilst we were there. Food was hit and miss, and staff were a little searly, and had obvious favourite guests and you had to insist on service sometimes. The lifts in the hotel are small and smaller, on the day of departure, the bigger of the 2 lifts was taken over by a member of staff to fill it with cases to take down leaving only the very small lift for the entire hotel guests to use, most of the guest that week-end were of an elderly nature with mobility problems including my mum, 2 ladies had already been waiting 20 minutes to get down, they had walkers, we arrived and continued to wait for the little lift, it duly arrived but nobody could access it because it was taken over by a member of the cleaning staff and her trolley, she would not get out. In the end I had to manoeuvre my 84 year old mother down two flights of stairs as this was the only way. I know its an old building but I expected that there should have been a service lift or something, but I did not expect the only 2 lifts to be given priority to staff. I also know cases have to brought down somehow, but the big lift was out of action for at least an hour, and that was just the first floor! After all that would we go again, to Eastbourne definitely, The Burlington…...I would have to look at the sea view rooms, it may be worth paying more, also I would only do breakfast as outside food options are a little better. Oh p.s. Dining room no nice touches, no place mats no linen, and I get it keeps costs down, but I think these things enhance, so instead of walking in and going wow :) you walked in and went wow :(. Little things like change dead light bulbs, straighten wonky fixtures and fittings, that doesn't cost anything and gives a much better impression. Entertainment.....was ok'ish, my mum liked him, but it was a bit sluggish. Overall not a bad hotel, but not good either. Sorry Burlington for my review, but small changes could make such a difference for you. I would have paid more for better. It was an inexpensive break and I joked when I booked it why was it so cheap, I know why now.
Source: tripadvisor.co.uk
In May 2018, GoldenoldiesLeics said about Burlington Hotel
The views are the best of all on the sea front. It is worth trying to get sea view despite having to pay for it - it's worth it.
Good room with plenty space. Shower room only but pretty modern. TV on wall and and free view.
Good room with plenty space. Shower room only but pretty modern. TV on wall and and free view.
Source: tripadvisor.co.uk
In May 2018, PETER B said about Burlington Hotel
I have just returned from a short stay, here with a group of friends. We paid £98 a couple for a 3 night stay half board. For this price you can not expect the Ritz. The room we had was clean and tidy. The view to the back of the hotel is not brilliant. But we only used the room to sleep and watch television.
One of my favourite parts of this hotel is the small lift, and watching peoples surprise when they open the door to get in and see the size.
The food is ok but the portions are quite small in the evening. Breakfast is a buffet so you can have as much as you like. The waiting staff are very busy and you can wait a while to get served But I keep reminding myself £98 for 3 days. A bargain!
If I was in Eastbourne I would stay again
Thank you for a fun long weekend
One of my favourite parts of this hotel is the small lift, and watching peoples surprise when they open the door to get in and see the size.
The food is ok but the portions are quite small in the evening. Breakfast is a buffet so you can have as much as you like. The waiting staff are very busy and you can wait a while to get served But I keep reminding myself £98 for 3 days. A bargain!
If I was in Eastbourne I would stay again
Thank you for a fun long weekend
Source: tripadvisor.co.uk