Local Reviews
In July 2018, BGM100 said about Burlington Hotel
Have visited Eastbourne many times (especially during the tennis week) first time stay in the Burlington which is a very centrally located property for everything Eastbourne has to offer.
Single room, reasonably sized with high ceiling (but lots of peeling wallpaper and bits of flaking plaster dropping onto the floor) and some black on the grouting in the bathroom, hotel seemed a bit more 'tired' than I expected.
Cold water flow to sink was negligible (maybe flows reduced due to water shortage?) and tv reception of BBC channels was very poor (atmospherics according to reception in the hot weather!). Soap provided but bring your own shower gel or shampoo (also on sale from cabinets near reception).
Had Half board as part of my package but despite booking my table number for a given time, found other people sitting at it so just sat in another area !
Dinner quickly served and reasonable quality, breakfast buffet had a decent enough choice but despite usually opting for bacon and sausages didn't like those particular items served here. Other breakfast choices were ok.
So overall a mixed bag for me. Value was definitely satisfactory. Would I return? Maybe - if the standard rooms were improved and the overall decoration of the property was maintained to the quality you would expect this prestigious property warrants.
Single room, reasonably sized with high ceiling (but lots of peeling wallpaper and bits of flaking plaster dropping onto the floor) and some black on the grouting in the bathroom, hotel seemed a bit more 'tired' than I expected.
Cold water flow to sink was negligible (maybe flows reduced due to water shortage?) and tv reception of BBC channels was very poor (atmospherics according to reception in the hot weather!). Soap provided but bring your own shower gel or shampoo (also on sale from cabinets near reception).
Had Half board as part of my package but despite booking my table number for a given time, found other people sitting at it so just sat in another area !
Dinner quickly served and reasonable quality, breakfast buffet had a decent enough choice but despite usually opting for bacon and sausages didn't like those particular items served here. Other breakfast choices were ok.
So overall a mixed bag for me. Value was definitely satisfactory. Would I return? Maybe - if the standard rooms were improved and the overall decoration of the property was maintained to the quality you would expect this prestigious property warrants.
Source: tripadvisor.co.uk
In July 2018, LizNorthampton said about Burlington Hotel
I would like to know why the windows are locked and it isn’t possible to open them? It is scorching hot at the moment. I am very worried, we are booked into the Burlington shortly and the thought of an airless hot room is unacceptable. Why isnt it possible to either phone or e mail the hotel direct?
Source: tripadvisor.co.uk
In July 2018, OurHolsAreFab said about Burlington Hotel
Stayed in July 2018. The hotel has a stunning position on the seafront overlooking lovely gardens and beach, with Eastbourne Pier to left. We were allocated a complimentary upgrade to a very spacious, dual aspect sea view room with bath and separate shower. Breakfasts were self service, hot and plentiful with plenty of choice. Evening meals were mostly quite tasty, but one or two dinners were fast food standard and rather dry. Weather was warm and sunny so we visited HevEr Castle which had some of the loveliest gardens we’ve seen. We also took the train to Brighton, well worth the visit. The hotel entertainment included some very good singers.
Source: tripadvisor.co.uk
In July 2018, queenjean1 said about Burlington Hotel
Booked this hotel through shearing coach company the trip down and the driver was brilliant but very disappointed in the hotel when I phone up the coach company I was told all the standard rooms had gone so we paid standard plus for a nicer room, what a disappointment the bathroom was that small it was it was not good I spoke to reception they said the hotel is fully booked and the lady on reception that I spoke to said herself how small the room was so if that was standard plus what are the standard one's like.
Source: tripadvisor.co.uk
In July 2018, MinnieMouse56 said about Burlington Hotel
Just returned from a enjoyable long weekend at the Burlington. The staff are accommodating , food and entertainment was good. Mark the entertainment manager gives a 101 per cent and makes the evening with his friendly out going personality. The hotel itself is a old building and could do with some updating in the certain areas and the rooms are basic but you do have everything you need and if you can see through that you will have a enjoyable stay as its only cosmetic. Location is ideal, right by the pier and bus stops for Brighton and Hastings if you choose to venture further afield plus the shops are a short walk behind the hotel. It is is our second visit in two years and we will be returning again.
Source: tripadvisor.co.uk
In July 2018, Deriel said about Burlington Hotel
This is rather different in terms of reviews and I'll expain why. We arrived yesterday lunchime having booked a 3 night. self-drive break. We were too early to check in so we went to the coffee shop, where a lovely young lady took and served our order. She was very sweet and helpful and our toasted sandwiches were delicious. When told it was time to do so, we checked in and took the lift to our lovely room on the 3rd floor. We'd booked a sea view (Superior?) room as standard rooms weren't available. The room was really great. Unfortunately we were alerted to a problem which was NOT the fault of, but involved the hotel, and it was something we could not cope with so we decided to leave. I asked to speak to the Manager and told her the problem and she could not have been nicer or more helpful, giving us a total and immediate refund. So...in conclusion, I'm sorry I can't review other aspects of the hotel, but the staff encountered and the food in the coffee shop were very good.
Source: tripadvisor.co.uk
In July 2018, geminileeds2017 said about Burlington Hotel
Last week, I was on a 5 day holiday with Shearings. This is 2nd time I have stayed at Bay Burlington Eastbourne.
I find the location very good, just opposite the pier & carpet gardens. All the staff are helpful, friendly & polite. Hotel is clean, only 2 lifts one of which is very small so this can be busy at times. Food has a varied menu- well cooked, portions enough, tasty and hot. My bedroom was on 4th floor which was my request- very good housekeeping, clean room, linen & towels good quality and spotless. However, I do have to mention this; not a complaint, but a fact. The carpet in my room 446 was threadbare and shabby. This needs a new carpet for sure !!
Otherwise, my room was quite acceptable. A very special mention for our driver Diane. Such a pleasant, helpful person. Very interesting to listen to, pointing out places, informing of facts etc.It was a pleasure to have Diane as our driver last week.
I find the location very good, just opposite the pier & carpet gardens. All the staff are helpful, friendly & polite. Hotel is clean, only 2 lifts one of which is very small so this can be busy at times. Food has a varied menu- well cooked, portions enough, tasty and hot. My bedroom was on 4th floor which was my request- very good housekeeping, clean room, linen & towels good quality and spotless. However, I do have to mention this; not a complaint, but a fact. The carpet in my room 446 was threadbare and shabby. This needs a new carpet for sure !!
Otherwise, my room was quite acceptable. A very special mention for our driver Diane. Such a pleasant, helpful person. Very interesting to listen to, pointing out places, informing of facts etc.It was a pleasure to have Diane as our driver last week.
Source: tripadvisor.co.uk
In July 2018, FRED L said about Burlington Hotel
We stayed here for the second time because the hotel has a great location. All was fine until it came to the evening meal where we found a new system had been introduced with 2 sittings. Rather than explain all the details I will just say it didn't work and the organisation and service was a shambles. When I complained to the reception I was told it was down to Head Office and would I please bring it to their attention which I have.
Source: tripadvisor.co.uk
In August 2018, Andrew S said about Burlington Hotel
Lovely weekend, weather too hot but can’t complain. Lovely location of hotel, near to shops and pier. Minor issues with hotel, the dining is chaotic, not enough staff in the restaurant, food was not great and the service was crazy. The room was dated but adequate. The highlight of the weekend was the fabulous entertainer, Mark Snow, who had the audience eating out of his hand with his quizzes, jokes, singing and all round fantastic entertainment. We have stayed at Bay hotels all round the country and think Mark is the best we have seen and we will definitely come back just to see Mark.
Source: tripadvisor.co.uk
In August 2018, Mabel1969 said about Burlington Hotel
We arrived at the hotel at 6.30 by Shearings coach. The traffic was horrendous. As we were late we had to go to dinner without getting changed as the cases hadn’t been taken to our rooms. I was on the 3rd floor on a street corner facing Harry Ramsdens and a nightclub.It was very hot but the window opened about 10 inches. The room and bathroom were very clean. Saturday was lovely and there were stalls across from the hotel all along the prom. Sunday was very wet and gale force winds. The food was ok and overall it was a nice break for the money. We had a fire alarm at 2.40 in the morning and had to evacuate the building. We were back inside quite quickly. On the downside the lifts are very old and the service in the dining room quite slow. There was no water on the tables and no waiter service for drinks.
Source: tripadvisor.co.uk