Local Reviews
In October 2018, hugh f said about Burlington Hotel
Had a five day break on a shearings coach trip. Found the place to be excellent bedroom small but clean, food was very good, service was great, from the cleaning staff to the waiters and bar staff. reception couldn't have been managed any better. Entertainment was good but not great. They are really trying too modernise my room bathroom completely redone will go back again one day
Source: tripadvisor.co.uk
In October 2018, Philip T said about Burlington Hotel
The Bay Burlington Hotel is a budget hotel, advertised as being unbeatable value for money. I got the distinct impression that the prime purpose of this hotel was to cater for the coach parties of its parent company “Shearings”. We were one of the numerous guests who had chosen the self-drive option. We also paid a supplement to upgrade to a Premier Room, plus an additional payment in order to park the car in the hotel car park at the rear of the hotel.
This hotel is an ideal location, on the sea front, close to the pier and within easy walking distance for the shops and theatres.
The Premier Room was well worth paying the supplement for. The bowl of fruit, chocolates and the bottles of water which awaited us on arrival was a nice touch, as was the coffee capsule machine which was an unexpected pleasure. The Wi-fi reception was good. The bed was large and comfortable and the spacious room was excellently serviced each day. The large bathroom was well furnished. The only negative being that the electric towel radiator did not work and was reported to the reception staff.
But on entering the Dining Room the whole experience went flat. The layout and furniture would not have been out of place in a well know pub chain’s eating area. Brown tables without cloths, dinner served on breakfast size plates. Other hotels I have stayed at have had white cloths which were kept clean by utilising glass tops over the cloths. The lighting was poor in some areas. Some diners said they had difficult reading the menu and seeing what they were eating. For dinner we chose the 7.15 pm. sitting. The food appeared to be overcooked, especially the vegetables, as if they had been prepared for the earlier sitting and kept warm. The most significant non-event occurred at dinner on the Tuesday evening when we chose the roast pork from the menu, only to be told that there was none left. We settled for a very mediocre ham salad as the other options were not to our taste. The Dining Room Staff, as were all the others we met in the hotel, very good, always friendly, helpful and attentive.
The lounge was large and very comfortable. The evening entertainment was good and suitable for the ages of the guests.
We have been taking Shearings overseas holidays for more than thirty years. This is the first time we have chosen a Bay Hotel. They may well be unbeatable value for money. The evening dinner and general dining experience are an important part of our holiday. We expect a touch of class, so we will not be staying at The Bay Burlington Hotel again.
This hotel is an ideal location, on the sea front, close to the pier and within easy walking distance for the shops and theatres.
The Premier Room was well worth paying the supplement for. The bowl of fruit, chocolates and the bottles of water which awaited us on arrival was a nice touch, as was the coffee capsule machine which was an unexpected pleasure. The Wi-fi reception was good. The bed was large and comfortable and the spacious room was excellently serviced each day. The large bathroom was well furnished. The only negative being that the electric towel radiator did not work and was reported to the reception staff.
But on entering the Dining Room the whole experience went flat. The layout and furniture would not have been out of place in a well know pub chain’s eating area. Brown tables without cloths, dinner served on breakfast size plates. Other hotels I have stayed at have had white cloths which were kept clean by utilising glass tops over the cloths. The lighting was poor in some areas. Some diners said they had difficult reading the menu and seeing what they were eating. For dinner we chose the 7.15 pm. sitting. The food appeared to be overcooked, especially the vegetables, as if they had been prepared for the earlier sitting and kept warm. The most significant non-event occurred at dinner on the Tuesday evening when we chose the roast pork from the menu, only to be told that there was none left. We settled for a very mediocre ham salad as the other options were not to our taste. The Dining Room Staff, as were all the others we met in the hotel, very good, always friendly, helpful and attentive.
The lounge was large and very comfortable. The evening entertainment was good and suitable for the ages of the guests.
We have been taking Shearings overseas holidays for more than thirty years. This is the first time we have chosen a Bay Hotel. They may well be unbeatable value for money. The evening dinner and general dining experience are an important part of our holiday. We expect a touch of class, so we will not be staying at The Bay Burlington Hotel again.
Source: tripadvisor.co.uk
In October 2018, bow-legs said about Burlington Hotel
We visited this hotel on a Shearings weekend and it turned out to be the best one so far, although it still let itself down in a number of respects.It’s in a prime position right on the front and close to the Town Centre.
The decoration and cleanliness of the public rooms was very good with impressive period features.
We only booked a standard (non-view) room, and were pleasantly surprised when we let ourselves in.It was a good size, clean and quite modern ,although it was stiflingly hot on arrival and took a good 24 hours to get to a pleasant level after turning off the radiators and leaving the windows open. The bed was comfortable enough, but had a strange camber to one side which left my wife trying to avoid falling out for most of the night.There was the usual problem in these old hotels of creaky floorboards in the room above (we were unlucky in that the people in it were night-time walkers) and single glazed windows that meant that we heard the 3am Saturday night revellers.
The food was reasonably good, although there seemed to be a lack of basic English fare , most of the meals being accompanied by some sort of sauce rather than gravy (except the Sunday Roast, although the advertised Horseradish Sauce had apparently run out). Bread and Butter Pudding came with ice cream , not custard, which is just wrong.One problem was that most of the waiting staff had limited English so if you had a query about the menu you didn’t get very far .One lady asked for mustard to replace the missing horseradish , the waitress said “mustard....yes” but she didn’t get any. I also had to clean my cutlery on a number of occasions as there were small remnants from previous use on them.
There was a good atmosphere in the evening, thanks to Mark, who, once you got used to his style, was very funny. We don’t play bingo, and usually can’t wait for it to be over, but quite enjoyed listening to Mark’s unique delivery. The main entertainment was also good, so we always enjoyed our evenings
Would we go again ? Probably if we wanted to visit the area again.
The decoration and cleanliness of the public rooms was very good with impressive period features.
We only booked a standard (non-view) room, and were pleasantly surprised when we let ourselves in.It was a good size, clean and quite modern ,although it was stiflingly hot on arrival and took a good 24 hours to get to a pleasant level after turning off the radiators and leaving the windows open. The bed was comfortable enough, but had a strange camber to one side which left my wife trying to avoid falling out for most of the night.There was the usual problem in these old hotels of creaky floorboards in the room above (we were unlucky in that the people in it were night-time walkers) and single glazed windows that meant that we heard the 3am Saturday night revellers.
The food was reasonably good, although there seemed to be a lack of basic English fare , most of the meals being accompanied by some sort of sauce rather than gravy (except the Sunday Roast, although the advertised Horseradish Sauce had apparently run out). Bread and Butter Pudding came with ice cream , not custard, which is just wrong.One problem was that most of the waiting staff had limited English so if you had a query about the menu you didn’t get very far .One lady asked for mustard to replace the missing horseradish , the waitress said “mustard....yes” but she didn’t get any. I also had to clean my cutlery on a number of occasions as there were small remnants from previous use on them.
There was a good atmosphere in the evening, thanks to Mark, who, once you got used to his style, was very funny. We don’t play bingo, and usually can’t wait for it to be over, but quite enjoyed listening to Mark’s unique delivery. The main entertainment was also good, so we always enjoyed our evenings
Would we go again ? Probably if we wanted to visit the area again.
Source: tripadvisor.co.uk
In October 2018, X1337VJangela said about Burlington Hotel
We decided to booked a 5 days self drive half board holidiay through "Shearings" after a long illness. Being chinese and just out of hospital we want to avoid the number 4.(auspicious number meant dead in chinese) I am so grateful to the reception staff who change our room and dining table to avoid 4.
Our room was upgraded with a side view of the sea which was a bonus.The room was large and clean and was recently renovated. Breakfast was buffet style and as good as any 4 stars hotel. Dinner was 3 course and ok as you only pay for a budget price and just want a ordinary meal. The best of all was the location of the hotel. Right in front of hotel is the promenade and the Eastborne Pier. Behind the hotel were the shopping areas and all the eateries. Car parking 6 pounds daily using hotel car park but only 1 pound on the roadside by using the hotel voucher. We will come again.
Our room was upgraded with a side view of the sea which was a bonus.The room was large and clean and was recently renovated. Breakfast was buffet style and as good as any 4 stars hotel. Dinner was 3 course and ok as you only pay for a budget price and just want a ordinary meal. The best of all was the location of the hotel. Right in front of hotel is the promenade and the Eastborne Pier. Behind the hotel were the shopping areas and all the eateries. Car parking 6 pounds daily using hotel car park but only 1 pound on the roadside by using the hotel voucher. We will come again.
Source: tripadvisor.co.uk
In October 2018, Anthea C C said about Burlington Hotel
Just back from the Burlington, the hotel was nice and clean, since our last visit they have introduced a 2 sitting system in the dining room which just doesn’t work, the first sitting is fine, but the second sitting is a complete sham we waited 15 mins to be served they had run out of the roast , the bingo and entertainment had started even before we had finished our meal, which is not good the entertainment was very good and this is due to mark snow the entertainments manager, we had a very enjoyable stay, room was clean
Source: tripadvisor.co.uk
In October 2018, GEOFFREY G said about Burlington Hotel
The hotel is in the perfect position for the pier, opposite it, shopping around the corner and a bus stop to Brighton or Hastings a few yards away. Being on my own I had the pleasure? of a room at the back over looking the kitchen fans along with their noise. The room,as usual, was very small. Couldn't open bathroom door fully as toilet stopped it. No were to put anything down in the bathroom only on the shower floor. But had a hair dryer and tea making facilities along with a TV and a comfy bed. Over warm room, as could not open window. Maybe that is to stop the pigeons flying in from around the kitchen fan where they sit. The hotel is comfortable, clean and reasonably well decorated. The staff were all very pleasant and helpful. The food was fresh and hot and my waitress, I think was called Luciller,came from Romania was excellent. Nothing was to much trouble and she was always so pleasant with a lovely smile. Her husband also worked in the same section of the dining room, so would help if required. Each evening there is entertainment but the best by far the was Saturday evening I thought. When staying there check out the Band Stand for concerts in the evening as on Friday and Saturday there were two fantastic tribute concerts. Would happily return and hope the weather will b as good as it was when I went
Source: tripadvisor.co.uk
In October 2018, Doreen B said about Burlington Hotel
The last time I reviewed this I gave quite a scathing comment on room 414, well we decided to have another try at The Burlingon WHAT A DIFFERENCE. before I complained that room 414 was too small for a couple, well this time amazingly my sister, was allocated this very room but as a single it had been renovated and was a nice size for one person and she was delighted, we were allocated 421 and as I had upgraded this was lovely. Warm just a nice size for 2 people and a lovely view. Could not fault it.Both the rooms had views to die for.
The normal compere was ill so we had a substitute who did very good job although Mark was sorely missed. All of the guest entertainers were exceptional especially the ones on the forst and last night it beat Warners by a mile and we have been there a few times. I like the new style Buffet breakfast as you can choose exactly what you want and the evening meals were very good with a selection for vegetarians. We will be returning very soon.
The normal compere was ill so we had a substitute who did very good job although Mark was sorely missed. All of the guest entertainers were exceptional especially the ones on the forst and last night it beat Warners by a mile and we have been there a few times. I like the new style Buffet breakfast as you can choose exactly what you want and the evening meals were very good with a selection for vegetarians. We will be returning very soon.
Source: tripadvisor.co.uk
In October 2018, Andy F said about Burlington Hotel
They made me feel welcome from the beginning good location good food friendly staff and its next to the sea so u don't have to walk far and I will like to say waitress Dawn is a legend cracking jokes made my family feel welcomed l recommend this hotel to anyone give it a go
Source: tripadvisor.co.uk
In October 2018, LIzzyB69 said about Burlington Hotel
Spent 4 nights at Burlington hotel with my husband from 22nd October 2018.
Booked with Shearings and this was one of the most enjoyable trips we have taken to date. Our driver Peter was brilliant, really knowledgeable about the area, he was helpful with a good sense of humour. The hotel was nicely decorated and although there was some on-going work this did not hinder our stay in any way. We paid a little extra for a sea view and were given room 214, a beautiful room with a wonderful view . The staff in the hotel were pleasant with guests day or night, restaurant staff in particular appeared efficient and courteous in manner at all times. With regards to choice of menu at breakfast and evening meal, there appeared to be a relatively reasonable selection available, other options were available in coffee lounge area at other times of the day at an extra cost.
Entertainment was provided each evening during the break which was also a bonus.
We would like to return to this hotel again in the future.
Tip - pay extra for a sea view (well worth it)
Booked with Shearings and this was one of the most enjoyable trips we have taken to date. Our driver Peter was brilliant, really knowledgeable about the area, he was helpful with a good sense of humour. The hotel was nicely decorated and although there was some on-going work this did not hinder our stay in any way. We paid a little extra for a sea view and were given room 214, a beautiful room with a wonderful view . The staff in the hotel were pleasant with guests day or night, restaurant staff in particular appeared efficient and courteous in manner at all times. With regards to choice of menu at breakfast and evening meal, there appeared to be a relatively reasonable selection available, other options were available in coffee lounge area at other times of the day at an extra cost.
Entertainment was provided each evening during the break which was also a bonus.
We would like to return to this hotel again in the future.
Tip - pay extra for a sea view (well worth it)
Source: tripadvisor.co.uk
In October 2018, pbirds2017 said about Burlington Hotel
Lovely old hotel in a brilliant location opposite the pier and a short walk from the town, It is being updated and modernised. On entering the hotel you are greeted by a friendly and helpful reception team.
There are 2 terrace rooms at the front where you can sit in the sun and enjoy the sea views whilst having a drink and a cake, both reasonably priced.
The room was comfortable with shower and bath. I would recommend you upgrade to a room at the front, front rooms looked brighter with the sun and a view.
Breakfast was plentiful and very good. Full cooked english, cereals and you can order fresh poached eggs. Evening meals were okay but were served warm which spoilt them. The dining room staff were pleasant and worked very hard.
I recommend a visit to the heritage centre where the very informative volunteers are passionate about Eastbourne.
The holiday was not expensive and was good value for what we paid.
There are 2 terrace rooms at the front where you can sit in the sun and enjoy the sea views whilst having a drink and a cake, both reasonably priced.
The room was comfortable with shower and bath. I would recommend you upgrade to a room at the front, front rooms looked brighter with the sun and a view.
Breakfast was plentiful and very good. Full cooked english, cereals and you can order fresh poached eggs. Evening meals were okay but were served warm which spoilt them. The dining room staff were pleasant and worked very hard.
I recommend a visit to the heritage centre where the very informative volunteers are passionate about Eastbourne.
The holiday was not expensive and was good value for what we paid.
Source: tripadvisor.co.uk