Local Reviews
In July 2019, sophily said about Burlington Hotel
This hotel is in a great location on the seafront close to the pier and also to the town centre. We had an upgraded sea view room and my disabled father-in-law had a single at the back. Our room was large and pleasantly decorated with plenty of storage and a large comfy bed. The shower room however was small and would have benefited from more shelving and a towel ring near the hand basin. The toilet flush broke twice during the week and the door only shut with a great deal of effort,however the shower was efficient and the towels were good.the floorboards were terribly creaky but this is often the case in old hotels. The standard of cleanliness was also good.the single room was sadly lacking in storage space but otherwise OK. There was good provision for mobility scooters, and a ramp to get it in and out through the dining room. The reception staff were generally pleasant.The lounge/ bar/ entertainment area were pleasantly decorated but the stairs/ hallways/ doors are badly in need of refurbishment. The food was OK, small portions and over cooked veg but did have some tasty meals and everything was edible. The service however was terrible. Far to few waiters, although they were apparently fully staffed, and totally disorganised. Some of them were quite rude too, but they were obviously overworked. The lifts were tatty and tiny.The entertainment was hit and miss, the female singer one night was so bad we were all laughing. All in all it seems that Shearings are trying too hard to cut costs when it would not take much to make this hotel so much better.
Source: tripadvisor.co.uk
In July 2019, 767JAMES said about Burlington Hotel
Revisited the Burlington and used it as a base to visit Festivals in Bexhill and Hastings.
Nice front facing room overlooking the Pier, but as with much of the hotel, very hot.
Food portions seem to be a victim of cost cutting. Only had seven chips with Fish and Chips. (although my wife had nine). Never critical of Bay Hotels as they do offer good value, but cost cutting has to end somewhere, as many guests remarked on the small portions.
Nice front facing room overlooking the Pier, but as with much of the hotel, very hot.
Food portions seem to be a victim of cost cutting. Only had seven chips with Fish and Chips. (although my wife had nine). Never critical of Bay Hotels as they do offer good value, but cost cutting has to end somewhere, as many guests remarked on the small portions.
Source: tripadvisor.co.uk
In July 2019, MinnieMouse56 said about Burlington Hotel
Food , accommodation and staff all good.
The lack of Sunday night entertainment was very disappointing and we had to go out of the hotel that night which we had not planned to find alternative entertainment as we were not prepared to just sit and drink in the hotel bar all night with no atmosphere.
Also we tried to order toasted sandwiches for lunch at 13.45 and was told by Callum on duty we were too late and yet it clearly stated you could order food up to 2pm. Again we went out of the hotel and between the four of us spent £40 in a very nice local café where the Burlington would have had that money in their till had they had taken our food order.
The lack of Sunday night entertainment was very disappointing and we had to go out of the hotel that night which we had not planned to find alternative entertainment as we were not prepared to just sit and drink in the hotel bar all night with no atmosphere.
Also we tried to order toasted sandwiches for lunch at 13.45 and was told by Callum on duty we were too late and yet it clearly stated you could order food up to 2pm. Again we went out of the hotel and between the four of us spent £40 in a very nice local café where the Burlington would have had that money in their till had they had taken our food order.
Source: tripadvisor.co.uk
In July 2019, 254sue said about Burlington Hotel
We have just returned from a weeks holiday and had a brilliant time.
Everyone at the hotel were really friendly and helpful.
The food was delicious with a choice each night of several starters, main courses and sweets and the service was very slick with no delays between courses.
I had seen reviews before we went regarding the decor and service and ok it is an old hotel but I found nothing that detracted from it being a really good holiday.
Everyone at the hotel were really friendly and helpful.
The food was delicious with a choice each night of several starters, main courses and sweets and the service was very slick with no delays between courses.
I had seen reviews before we went regarding the decor and service and ok it is an old hotel but I found nothing that detracted from it being a really good holiday.
Source: tripadvisor.co.uk
In July 2019, holidaygirl43 said about Burlington Hotel
Just returned from 5 day break with my 94 year old mother. Room was good but had to pay a lot extra to get a decent room with a sea view. I have been bringing my mother for 6 years and although the Hotel was full we found it had really gone down. Staff worked hard and waiters were rushing around, but the food portions were much smaller. Also, the weather was in the 30's, and although there were at least 3 air conditioners on the wall in the dining room none were working, so it was unbearable. We rushed eating our dinner so we could get out of there. We also found radiators on, that were red hot, and was told they could not switch them off. There was no air conditioning anywhere in the Hotel. I know they cannot help the hot weather, but the whole of the Hotel was uncomfortable, and considering most of the residents were elderly this was unacceptable. The lift is a disgrace and corridors are in need of decorating. For some reason English Hoteliers let themselves down compared to Hotels abroad. Owners really need to put some of their profits back into the business. We enjoyed our holiday at the Burlington but don't think we will return.
Source: tripadvisor.co.uk
In July 2019, 5432154 said about Burlington Hotel
Visited the Burlington hotel with Shearings. Paid extra for an upgrade (quite expensive) but worth it with a sea view room. The weather was exceptionally hot but the hotel could not cope. Several of the radiators were red hot and could not be turned off according to reception. The manager informed us there was no air conditioning at the hotel but we saw several units on the ceilings in the dining room and ballroom area, but reception said they did mot work. If the hotel knew it was going to be that hot they should have arranged for cooling fans to be available (not just one or two. Reception had fans as did the drivers in the di ing room . unbearably hot in there. Staff very pleasant and worked hard. In the sun terraces the doors used to open but not amy more. The outside of the hotel does not have much kerb appeal, the back of the hotel is very unpleasant. All the corridors need a good repaint amd the dining room a good refurb. The whole place needs money spending on it. If shearings can spend thousands on new coaches they need to spend money on their hotels to get them up to standard. We met a Mother amd Daughter duo from Hertfordshire who made our stay more pleasant.Would we return-not sure!
Source: tripadvisor.co.uk
In August 2019, rene18 said about Burlington Hotel
Came here with family to celebrate my birthday. I have done a fair amount of shearings self drive holidays and I have always loved that their hotels are old style and are lovely buildings. I never understand the negative reviews. The grey in the rooms wouldn't be so drab if it wasn't so uniform. White paint around the door frames and skirting would make a lot of difference. I had a lovely stay in a nice clean room and all the staff I met were polite and helpful. A special thanks to Valentina who left a lovely card on my table for my birthday. Very thoughtful and much appreciated. It was an extremely hot week but as my room was on the corner there was nice breeze coming through from both windows. Shearings are getting a bit tight as this was the first hotel I have stayed in where there were no complimentary toiletries as standard. All in all a good holiday, thanks.
Source: tripadvisor.co.uk
In August 2019, Janet F said about Burlington Hotel
We had a lovely room with sea view, clean and comfortable. The bathroom was tiny and the toilet was in a very tight space! The hotel is in need of updating and some tlc and it is not possible to get anything other than nuts and crisps from the bar in the evenings. I must say a big thank you though to the member of the restaurant staff who handed in my handbag and to the reception staff who kept it safe for me until I could pick it up, very kind and honest, thanks again. We didn't have the evening meals but the breakfast was lovely.
Source: tripadvisor.co.uk
In August 2019, I2705EXmarilynb said about Burlington Hotel
We've stayed at the Burlington many times since 2008. It's it bit like a family as most guests have stayed there several times before. The welcoming ladies on reception, Christine, Mary & Carla have been working there for ever, so must like it.Had a wonderful upgraded sea view room. Newly refurbished with modern furnishings & superb bathroom. Clean, comfy beds + good house keeping daily while we were at breakfast. Good food with great buffet breakfast. Evening entertainment for all tastes.Great bonus is they have their own car park at the rear & fat walk along the promenade & pier. We'll be back!!
Source: tripadvisor.co.uk
In August 2019, Diddy H said about Burlington Hotel
we have travelled with shearings before and we have also stayed here before it is as all bay hotels you know what to expect before you arrive our room was clean and as always you just want somewhere clean to sleep and a bathroom which was small the hotel is opposite the prom and a short walk to the pier while we where away it was the start of the Eastbourne air show so there was a lot going on around the prom they have 2 sittings for evening meal and breakfast is 8 until 9.30am which is self service buffet you had plenty of choices for breakfast you had to tell reception which time you wanted your evening meal as you had a choice from 2 we also found all he staff friendly and helpful as always
Source: tripadvisor.co.uk