Local Reviews
In April 2016, Ronald B said about Burlington Hotel
Travelled with shearings coach on a four day break.After a long yourney arrived at the hotel and was greeted by hotel staff ,who explained about the hotel and your cases would be brought to your room .We had a bedroom at the back of the hotel on the fourth floor it was clean and the double bed was comfortable.Lovely resturant plenty of room and the watress very pleasant sorry did not know her name ,it would be a good idea if all the staff had name badges on Food was ok plenty to choose from and plates allways hot.Did not watch the entertainment but was told it was good.Hotel is in a good position on the promenade near the pier and just a short walk to the town center.
Source: tripadvisor.co.uk
In April 2016, David M said about Burlington Hotel
This old hotel has an air of historical majestic splendour, both from its impressive imposing seafront location to its lavish interior. The large ornate lobby and dining rooms, have high ceilings with beautiful mouldings and classic chandeliers. The decorative condition and preservation of the front interior of this listed building, is impressive.
Regrettably parts of this building have been neglected, but some renovation is still in progress which does affect some floors to the detriment of visiting customers.
The building upgrade and plumbing has had a detrimental effect on water pressure on the fourth floor, and was a major disappointment to us in our room 430. This medium sized bedroom was very clean and in good decorative order. The only other problem was a broken blind in the bathroom along with the very low shower pressure. On the second night we had to shower with tepid water temperature as well. We reported these issues to reception, but it appears to be a known difficulty at times of high demand.
The only other negative issue we had with our stay was the poor (charged) parking facilities. This is located at the rear of the hotel, via a narrow one way road. Had we not telephoned the hotel before our arrival, we would have found it very difficult to find. We were also informed that on a Friday, a locked chain is placed across the entrance to the parking area. To gain access we needed to go through the rear entrance (via an intercom electronically operated door) and go to reception for them to unlock the chain link. Once we had gained access to this uneven waste ground, we found that the car park was full but managed to squeeze our car in at the end of a row of parked cars. It also had builders vans taking up some of the spaces. At reception we heard other people complaining of not being able to find a parking slot.
On a more positive note, the food was of a very good standard for a three star hotel. The three course dinner menu was varied, tasty, hot and well presented. However we were never offered coffee after our meal, as listed. The quality, quantity and selection were also very good for breakfast. The cleanliness of the dining room area and utensils, were exceptionally good. Our waitress Timi (hope I spelt this correctly) was excellent. She was attentive, polite and caring for her customer’s needs.
A final thank you must go the outstanding customer care service provided by Mary and Dion at the reception desk. They both dealt with our complaints professionally and calmly. I was also very impressed with how skilfully they processed a large influx of multiple coach parties.
The last night of our memorable two nights Shearing’s week-end break, was spent listening to some really good live music. Unexpectedly, we also had four free drinks each. Overall a very good value experience for my wife and I. If it were not for the negative issues raised, we would have elevated our experience to excellent.
Regrettably parts of this building have been neglected, but some renovation is still in progress which does affect some floors to the detriment of visiting customers.
The building upgrade and plumbing has had a detrimental effect on water pressure on the fourth floor, and was a major disappointment to us in our room 430. This medium sized bedroom was very clean and in good decorative order. The only other problem was a broken blind in the bathroom along with the very low shower pressure. On the second night we had to shower with tepid water temperature as well. We reported these issues to reception, but it appears to be a known difficulty at times of high demand.
The only other negative issue we had with our stay was the poor (charged) parking facilities. This is located at the rear of the hotel, via a narrow one way road. Had we not telephoned the hotel before our arrival, we would have found it very difficult to find. We were also informed that on a Friday, a locked chain is placed across the entrance to the parking area. To gain access we needed to go through the rear entrance (via an intercom electronically operated door) and go to reception for them to unlock the chain link. Once we had gained access to this uneven waste ground, we found that the car park was full but managed to squeeze our car in at the end of a row of parked cars. It also had builders vans taking up some of the spaces. At reception we heard other people complaining of not being able to find a parking slot.
On a more positive note, the food was of a very good standard for a three star hotel. The three course dinner menu was varied, tasty, hot and well presented. However we were never offered coffee after our meal, as listed. The quality, quantity and selection were also very good for breakfast. The cleanliness of the dining room area and utensils, were exceptionally good. Our waitress Timi (hope I spelt this correctly) was excellent. She was attentive, polite and caring for her customer’s needs.
A final thank you must go the outstanding customer care service provided by Mary and Dion at the reception desk. They both dealt with our complaints professionally and calmly. I was also very impressed with how skilfully they processed a large influx of multiple coach parties.
The last night of our memorable two nights Shearing’s week-end break, was spent listening to some really good live music. Unexpectedly, we also had four free drinks each. Overall a very good value experience for my wife and I. If it were not for the negative issues raised, we would have elevated our experience to excellent.
Source: tripadvisor.co.uk
In April 2016, Malcolm H said about Burlington Hotel
Very enjoyable food not bad could be better they are doing the rooms up slowly,
For the older person, over looks the front.
Would I go back problaly. You only go back if it fits in a price range.
But if you stay at the Hilton, don't go.
For the older person, over looks the front.
Would I go back problaly. You only go back if it fits in a price range.
But if you stay at the Hilton, don't go.
Source: tripadvisor.co.uk
In April 2016, Marge G said about Burlington Hotel
Lovely hotel opersite pier and flower gardens,nice rooms and good choice of food evening entertainment with resident Mark plus a caberet,the concervatry at front is great to relax with a tea or drink
there is plenty of lounge areas to relax.
there is plenty of lounge areas to relax.
Source: tripadvisor.co.uk
In April 2016, Jay580419 said about Burlington Hotel
Long weekend in Eastbourne with Shearings, staying at this hotel. Hotel is a bit tired, but had a newly refurbished, spacious room on the third floor with a sea view close to the pier and overlooking the flower gardens. Beautiful weather all weekend. Anything lacking in the hotel was made up for by the helpful, friendly staff. Very welcoming from arrival to departure. Food was basic coach excursion fare, but there are many good restaurants in Eastbourne.
Source: tripadvisor.co.uk
In April 2016, Roger B said about Burlington Hotel
We went back to the Burlington hotel which we enjoy, and took our granddaughter, Had a good time .The room was good for the three of us very clean.All staff in dining room work hard and friendly food was good .Ross and this team was good in the bar ,and glad mark was still doing the evening entertainment.would be going back again for a break .
Source: tripadvisor.co.uk
In May 2016, davidcockle said about Burlington Hotel
Having just returned from a May bank holiday at this hotel I must say on average it was a good ,food good nice bedroom (434) the only downside was Mark still doing the same routine he has done for the past 7years a bit disappointing all the rest of the entertainment was very good particularly Billy Miller. Drink prices were OK and the staff professional and polite.We like the self service breakfast much better. The weather was kind to us.
Source: tripadvisor.co.uk
In May 2016, m0nty456 said about Burlington Hotel
Just back from a weekend at the Burlington. The hotel is tired in places but overall very good value. We both liked the buffet style breakfast and hope this is here to stay. Evening meal was also good, especially the cheese cake. Cheese and biscuits are also available on the menu whereas in a "Coast and Country" hotel you have to pay extra, we also think the food at a "Bay" hotel is much better.
We would have liked more "comfy"chairs in the lounge areas.
Hope to return in December.
We would have liked more "comfy"chairs in the lounge areas.
Hope to return in December.
Source: tripadvisor.co.uk
In May 2016, Bill B said about Burlington Hotel
Went with shearing coaches the hotel was clean and bright the staff were very helpful and pleasant the room was nice and clean and cleaned everyday and food was also good with a good choice for breakfast and evening meals and the entertainment was good I would go back to this hotel and I would recommend it I give it 4stars
Source: tripadvisor.co.uk
In May 2016, rogerleigh said about Burlington Hotel
We decided to take a three night break at Eastbourne and were not disappointed. Have been to this hotel previously and it was still very good. We were able to go out on the buses with our passes - the buses stopping almost outside the hotel or over the road and we were very lucky with the weather. Entertainment, food and staff very good.
Source: tripadvisor.co.uk