Local Reviews
In April 2012, Disapointed47 said about Burlington Hotel
A 6night stay 14th /21st April. was a great break with great service from all staff. The food was very good with a good selection. The entertainment tip top with a first rate compere (Mark) we will definately return after this our first visit.
Mr & Mrs G.Hope.
Mr & Mrs G.Hope.
Source: tripadvisor.co.uk
In April 2012, ronjon17 said about Burlington Hotel
I was concerned before I stayed at the Burlington because of all the bad reviews on this site, and the horific photos of damp bedrooms and mouldy bathrooms. I had no such problems.
I went on a coach holiday, and included in the total price I got;-
Picked up at home in a taxi to stretton interchange, and coach travel to Eastbourne return.
Six nights half board accomodation in a single room, with 4 free drinks per day, and a full day and half day excursion, with some entertainment each evening. ALL FOR UNDER £300.
The reviewers who class this hotel as terrible expect too much for this sort of money, it is not 5* prices. Those who rate it as excellent probably have not stayed in many hotels around the world.
The Hotel is a mid range ENGLISH hotel nothing more nothing less.
Reception was friendly and efficient.All public rooms had been decorated and were clean and reasonably furnished. Lifts were somewhat innadequate ie. one held 4 or 5 people, the other 2 or 3, and since many guests had mobility problems, there could be a wait at peak times.All the coridors had been refurbished. I booked a single room at the back with shower on a high floor.
which I got, the room was clean, The furniture adequate, The bathroom tiled, with stand alone shower and working plumbing. The radiators did not work however but they had supplied a small oil filled electric radiator, and a small eletric convection heater which kept the room at a good temperature.
The food in the restaurant is a basic 3 course dinner with choices for each course served to table, not gourmet, but edible.
The entertainment was held together by compere Mark Snow and was of variable quality
The staff throughout the hotel were very friendly and helpful.
Not the best hotel in the country but certainly not the worst,
I went on a coach holiday, and included in the total price I got;-
Picked up at home in a taxi to stretton interchange, and coach travel to Eastbourne return.
Six nights half board accomodation in a single room, with 4 free drinks per day, and a full day and half day excursion, with some entertainment each evening. ALL FOR UNDER £300.
The reviewers who class this hotel as terrible expect too much for this sort of money, it is not 5* prices. Those who rate it as excellent probably have not stayed in many hotels around the world.
The Hotel is a mid range ENGLISH hotel nothing more nothing less.
Reception was friendly and efficient.All public rooms had been decorated and were clean and reasonably furnished. Lifts were somewhat innadequate ie. one held 4 or 5 people, the other 2 or 3, and since many guests had mobility problems, there could be a wait at peak times.All the coridors had been refurbished. I booked a single room at the back with shower on a high floor.
which I got, the room was clean, The furniture adequate, The bathroom tiled, with stand alone shower and working plumbing. The radiators did not work however but they had supplied a small oil filled electric radiator, and a small eletric convection heater which kept the room at a good temperature.
The food in the restaurant is a basic 3 course dinner with choices for each course served to table, not gourmet, but edible.
The entertainment was held together by compere Mark Snow and was of variable quality
The staff throughout the hotel were very friendly and helpful.
Not the best hotel in the country but certainly not the worst,
Source: tripadvisor.co.uk
In May 2012, Roger W said about Burlington Hotel
The good points - food of a high standard, staff friendly and helpful,good location, reasonable free car parking at the back of the hotel, the public areas have been refurbished.
Bad points - apart from the dining room the public areas were cold, you could not sit in any comfort. Part of the Sun room was out of bounds because of water pouring in from the ceiling, the whole area smelt very damp and in need of complete refurbishment.
Our room 429 was in a terrible condition -damp and mould on walls ,the window frame also needed replacing. the bathroom window was almost rusted right through, and considerable mould on the tiles, the razor socket did not fit properly. Tiles broken because of door stop not doing its job, both rooms were cold untl the radiators were bled. (2 days later)
The TV picture in our room was the worst in any hotel we have stayed in, the lifts were inadequate for the size of the hotel. This is supposed to be a 3* hotel - not in my book.
This is a grade 2 listed hotel which needs alot of money spent on it before I would stay there again.
Bad points - apart from the dining room the public areas were cold, you could not sit in any comfort. Part of the Sun room was out of bounds because of water pouring in from the ceiling, the whole area smelt very damp and in need of complete refurbishment.
Our room 429 was in a terrible condition -damp and mould on walls ,the window frame also needed replacing. the bathroom window was almost rusted right through, and considerable mould on the tiles, the razor socket did not fit properly. Tiles broken because of door stop not doing its job, both rooms were cold untl the radiators were bled. (2 days later)
The TV picture in our room was the worst in any hotel we have stayed in, the lifts were inadequate for the size of the hotel. This is supposed to be a 3* hotel - not in my book.
This is a grade 2 listed hotel which needs alot of money spent on it before I would stay there again.
Source: tripadvisor.co.uk
In May 2012, yvonneRibbleValley said about Burlington Hotel
Travelled with Shearings on 21st MAY- 25TH, on a voucher system of four drinks daily.Stayed in room 333. Room looked clean, carpets had beem well vacumed, but the skirting boards were dirty. We had rotten window frames,paint on some grubby net curtains,and the wall paper was coming away in parts.But, the bedding was spotless, good selection of beverages, and although the bathroom was tiny,it was absolutely spotless, no mould on the shower curtain.The room needs redecorating, but for the few days we were there, it was adequate. Breakfasts were excellent, fab porridge, nicely cooked english breakfast, and your eggs any way you wanted them. So all credit to the chef and his team.Our waitress Rebecca, was lovely, and all the satff are pleasant and hard working. Dinner was ok, a larger portion of vegetables would have been appreciated, but what was put on your plate was ample. A special mention to Mark, lovey man, and worked so hard to entertain us all.But our top honour goes to Tony, driver, guide, and good all round person. When our suitcase got damaged in the hotel, it was Tony who got it all sorted out, and got us compensation. The polish girl at reception, was so dismissive, and made it clear she was not prepared to look in to it for us. Shearings, you are very lucky to have Tony working for you, he is a star. Would we return to this hotel, yes. But some rooms do need work, rotting window frames are not pretty, nor are grubby nets. But this hoilday was excellent value for money,So thank you to everyone at the Burlington.
Source: tripadvisor.co.uk
In May 2012, sunshineholidaygirl said about Burlington Hotel
I stayed in this hotel with my mother (aged 93) in April. We had a ‘superior’ room with a sea-view and it was lovely. It was clean and comfortable with a big TV. The bathroom appeared to be quite new and had a good shower. The view was straight across the beautiful ‘carpet gardens’ to the pier. This hotel is in a very good location.
All the staff were friendly and our waitress was especially helpful. The food was good but I do feel that the portions were smaller than on previous visits – there was plenty for us but a big eater might have struggled. The bar staff were great (even remembering our favourite drinks) and the 4 voucher system worked well. We enjoyed the evening entertainment led by Mark who was funny and worked hard to provide something for everyone. Our coach tour driver, Tony Two Teds (long story), was also good and had lots of useful tips and was a mine of information on the Battle of Hastings.
I agree that parts of the hotel are somewhat shabby and have seen better days, and I appreciate that several fellow guests said that their rooms left something to be desired. But overall, I personally feel that we had very good value for money and we certainly had a lovely happy time.
All the staff were friendly and our waitress was especially helpful. The food was good but I do feel that the portions were smaller than on previous visits – there was plenty for us but a big eater might have struggled. The bar staff were great (even remembering our favourite drinks) and the 4 voucher system worked well. We enjoyed the evening entertainment led by Mark who was funny and worked hard to provide something for everyone. Our coach tour driver, Tony Two Teds (long story), was also good and had lots of useful tips and was a mine of information on the Battle of Hastings.
I agree that parts of the hotel are somewhat shabby and have seen better days, and I appreciate that several fellow guests said that their rooms left something to be desired. But overall, I personally feel that we had very good value for money and we certainly had a lovely happy time.
Source: tripadvisor.co.uk
In June 2012, layto43 said about Burlington Hotel
my husband and myself have just visited the burlington for 8 days with a coach trip with shearings. all staff were very pleasant, nothing was to much trouble for them, we are both disabled and they did everything they could to make our stay enjoyable. we had a lovely room. food was great, waiter very helpfull.larisa kept our room lovely.and last but not least a big thankyou to our two coach drivers tony and diane who looked after us very well hope to see you all again
Source: tripadvisor.co.uk
In June 2012, KayDarling said about Burlington Hotel
My Sister, Mother and I stayed at the Burlington from 18th to 22nd June. My Mother had stayed there twice before about ten years ago and liked it very much.
We had two rooms, a twin for my Sister and myself and a single for my Mother. Unfortunately as the bathroom had a step in Mother's room we realised it would be dangerous for her to stay there. Contacted Reception and there were no free rooms only one on the 4th floor (we were on the lst). So decided to swop over and I had the single room. It was not very welcoming like it says in the website -a standard room "charming and have everything you would expect "also it said the televisions were digital (ours were not) and my shower had been disabled. My Sister had to take the top of the toilet cistern off as the water kept on running. In my room I had two pieces of wood, curtains hanging down partially off their runners, they were also stained. An old television. An old scratched chair, tired mismatched furniture, threadbare carpet, wardrobe with damage, rotten window frames and a badly scratched sink. Apart from this the room was clean and the bed comfortable. I noted the decorators were in and you could smell paint in the corridor.
Now I come to the food. Breakfast was average. I would have liked some ketchup on the table but had to keep asking for little sachets. Dinner menu was limited and one meal we had was a Beef Casserole this itself was quite nice (what there was of it) but was spoilt by a dollop of chips with (no new potatoes or croquet, something like that). The last meal was Roast Beef, Yorkshire Pudding and vegetables. We were quite hungry but could not eat the beef and pudding as it was so tough you couldn't cut it. I looked around and saw that other people had left theirs too. It was like canteen food.
Last year we went to Warners at Corton and the food was excellent. Their Al a carte menu was delicious, well presented, quality food. In addition to this they also provided a carvery every night with unlimited vegetables.
Also every time I tried to get a cup of coffee after dinner the cups had run out and the poor steward had to run off to try and find some cups. Going back to dinner we always had a choice of rolls in the past not a piece of french bread. Also biscuits were always provided with drink making facilities in the rooms but no more.
In finishing I have to say that all the staff we came across were very pleasant and hardworking.
The Burlington is in a very attractive position opposite the sea and if the above had been different it would have been excellent to stay there.
To finish we have stayed in the last few years at the Savoy Hotel, Bournemouth, Torbay Hotel, Torquay and the Broadway Park, Sandown, IOW all of which we have enjoyed.
We had two rooms, a twin for my Sister and myself and a single for my Mother. Unfortunately as the bathroom had a step in Mother's room we realised it would be dangerous for her to stay there. Contacted Reception and there were no free rooms only one on the 4th floor (we were on the lst). So decided to swop over and I had the single room. It was not very welcoming like it says in the website -a standard room "charming and have everything you would expect "also it said the televisions were digital (ours were not) and my shower had been disabled. My Sister had to take the top of the toilet cistern off as the water kept on running. In my room I had two pieces of wood, curtains hanging down partially off their runners, they were also stained. An old television. An old scratched chair, tired mismatched furniture, threadbare carpet, wardrobe with damage, rotten window frames and a badly scratched sink. Apart from this the room was clean and the bed comfortable. I noted the decorators were in and you could smell paint in the corridor.
Now I come to the food. Breakfast was average. I would have liked some ketchup on the table but had to keep asking for little sachets. Dinner menu was limited and one meal we had was a Beef Casserole this itself was quite nice (what there was of it) but was spoilt by a dollop of chips with (no new potatoes or croquet, something like that). The last meal was Roast Beef, Yorkshire Pudding and vegetables. We were quite hungry but could not eat the beef and pudding as it was so tough you couldn't cut it. I looked around and saw that other people had left theirs too. It was like canteen food.
Last year we went to Warners at Corton and the food was excellent. Their Al a carte menu was delicious, well presented, quality food. In addition to this they also provided a carvery every night with unlimited vegetables.
Also every time I tried to get a cup of coffee after dinner the cups had run out and the poor steward had to run off to try and find some cups. Going back to dinner we always had a choice of rolls in the past not a piece of french bread. Also biscuits were always provided with drink making facilities in the rooms but no more.
In finishing I have to say that all the staff we came across were very pleasant and hardworking.
The Burlington is in a very attractive position opposite the sea and if the above had been different it would have been excellent to stay there.
To finish we have stayed in the last few years at the Savoy Hotel, Bournemouth, Torbay Hotel, Torquay and the Broadway Park, Sandown, IOW all of which we have enjoyed.
Source: tripadvisor.co.uk
In June 2012, cactusstud said about Burlington Hotel
Hotel is dated lifts are small, having said that it's ideally situated to the seafront carpet gardens and town centre. most staff polite food quality great. One minor gripe if you go to evening dinner late they tend to run out of some dishes.
Source: tripadvisor.co.uk
In June 2012, Two_ronnies said about Burlington Hotel
We had a very pleasant and large corner room on third floor with a nice view of both the promenade and the sea also with instant access to free Wi-Fi.
We did hear a number of people complaining about their rooms but all those we saw seemed to be OK.
Food could have been served a lot hotter but the waitress was both pleasant and efficient as was the head waiter who was her father and is surely destined for better things.
Food wise the vegetable choice of one size fits all all means an intriguing meal combination at times.
There is not sufficient seating space in the evening for the number of people in the hotel.
Whilst this is not a first class hotel the wine prices are. The cheapest we could get was an £18 wine reduced to £14.
We did hear a number of people complaining about their rooms but all those we saw seemed to be OK.
Food could have been served a lot hotter but the waitress was both pleasant and efficient as was the head waiter who was her father and is surely destined for better things.
Food wise the vegetable choice of one size fits all all means an intriguing meal combination at times.
There is not sufficient seating space in the evening for the number of people in the hotel.
Whilst this is not a first class hotel the wine prices are. The cheapest we could get was an £18 wine reduced to £14.
Source: tripadvisor.co.uk
In July 2012, NellSurrey said about Burlington Hotel
We stay at the Burlington on a regular basis, have done for 13 years, we have tried a dozen other hotels in Eastbourne, when The Burlington has been fully booked, however, in our opinion, we can't match their value or excellent service. Yes it's tired, but it depends what your priorities are.
We know that the food choice and quality are excellent, the service of ALL the staff is second to none. The sheets and towels are beautifully laundered. We are treated with courtesy and respect, and while they can't guarantee our special requests, we know that they have tried their hardest.
The location is perfect, practically in the shopping centre, and overlooking the exquisite carpet of flowers and only a stones throw from the pier, bliss. Therefore, I believe, if you think you need perfect paintwork, or immaculate lifts, I think you may have to pay more for it. My only negative is the poor entertainment, but again, if I want super entertainment, I would expect to pay for it. We can't wait for our next break there, It's like coming home. Thank you Burlington.
From the Maycocks.
We know that the food choice and quality are excellent, the service of ALL the staff is second to none. The sheets and towels are beautifully laundered. We are treated with courtesy and respect, and while they can't guarantee our special requests, we know that they have tried their hardest.
The location is perfect, practically in the shopping centre, and overlooking the exquisite carpet of flowers and only a stones throw from the pier, bliss. Therefore, I believe, if you think you need perfect paintwork, or immaculate lifts, I think you may have to pay more for it. My only negative is the poor entertainment, but again, if I want super entertainment, I would expect to pay for it. We can't wait for our next break there, It's like coming home. Thank you Burlington.
From the Maycocks.
Source: tripadvisor.co.uk