Local Reviews
In September 2014, Carol E said about Burlington Hotel
Just returned from seven nights at the Bay Burlington Hotel Eastbourne and as usual excellent staff made the holiday special. The hotel itself is old but fairly well maintained and the rooms are clean, comfortable and spacious. The entertainment manager, Mark, is quite a joy and it is impossible not to be inspired by his sense of fun and boyish laugh whilst endeavouring to keep all the guests entertained. Meal times are slightly more flexible than previously and service one of the best of all the Shearings hotels we have visited, (thanks especially to George our waiter at table 52). The food was of varying quality but being vegetarian obviously my choices are very limited, however portions were generous and food was hot. I would definitely recommend a stay to anyone, and would generally recommend a sea view. However after anticipating the view and paying our £7. per person per night extra we were quite disappointed to discover that a small section of the hotel frontage was being renovated in sequence. Unfortunately on our first full day the scaffolding started going up at our section and by the second day it was outside our window on the third floor - and so were the workmen. Consequently we had to have our curtains drawn for privacy. I will say that Shearings refunded the sea view supplement without quibble, but it would have been nice to have been warned the sea view might not be available, when we booked.
Source: tripadvisor.co.uk
In September 2014, ronbo181 said about Burlington Hotel
I spent a week at the Burlington recently. The accommodation was good and clean and the food tasty and varied. The staff were friendly and helpful to such an extent that one of the waiters, Bruno Pestena ran to my assistance at breakfast time when i was choking on a misdirected piece of food. His timely help saved me from severe discomfort and possibly worse.He then carried on serving guests as if nothing had happened. I barely got a chance to thank him. With this calibre of staff I strongly recommend the Burlington.
Source: tripadvisor.co.uk
In September 2014, Terry C said about Burlington Hotel
first time in this hotel , nice room at the front over looking the sea.food was nice, staff were nice and friendly. only downside was not enough lifts. but would certainly go again. cannot say about the entertainment as were mostly out in the evening.
Source: tripadvisor.co.uk
In September 2014, Sue D said about Burlington Hotel
What a tired looking little room. Passing other rooms where cleaners were , it seemed some of the bigger rooms had been given a facelift ! (250 and 235 needed looking at too. )Food and staff really good .
Source: tripadvisor.co.uk
In September 2014, patricia d said about Burlington Hotel
just returned from a week,s holiday in the Burlington.
food was very good plenty of choice and excellent service from friendly staff.
our room (207) was clean but the bathroom was small and cramped. the heated towel rail was very hot and we were unable to turn it of so the room was always hot and stuffy.
reported it to reception (several times) but nothing done.if we had the window open all night the traffic kept us awake. the dining room was also very hot and stuffy no air-con.
nice place but not our best holiday with shearings considering all the extras we paid.
shame as our last break at harrowgate was lovely.
at least the weather was good in Eastbourne last week.
food was very good plenty of choice and excellent service from friendly staff.
our room (207) was clean but the bathroom was small and cramped. the heated towel rail was very hot and we were unable to turn it of so the room was always hot and stuffy.
reported it to reception (several times) but nothing done.if we had the window open all night the traffic kept us awake. the dining room was also very hot and stuffy no air-con.
nice place but not our best holiday with shearings considering all the extras we paid.
shame as our last break at harrowgate was lovely.
at least the weather was good in Eastbourne last week.
Source: tripadvisor.co.uk
In October 2014, nonofyourbuisness said about Burlington Hotel
Visiting from the USA we checked into the Burlington on 22-9-14 and were warmly greeted by the front desk. Our room was #202, I think, a little tired, but comfortable and nice size. We went down for breakfast and at the entrance to the dining room looked and waited for the Maitre De as the front desk told us to check in with him upon gong for breakfast. He was not there, we waited for over five full minutes, no Maitre De. Everyone was walking past us and going in and setting down. So we went in and took a table for two. A waiter came up and took our drink and toast order and told us to go ahead to the breakfast bar. The waiter brought our tea and toast and took our breakfast order, which was promptly brought. My wife had to go to the restroom and left. Then the Maitre De came up and asked me why i was setting there. I told him no one was seated there so we set down. He then RAISED HIS VOICE and said I was to check in with him at the entrance. I explained we had tried to, but he was not there or nowhere to be seen. Still talking in a raised voice he said I should of waited for him, I explained we waited over five minutes. He persisted in telling me I should of waited for him. Now I'm getting embarassed as the people around us are taking notice. I told him again that he was absent from the entrance for a longer perior of time than my wife and i cared to stand there and wait, not knowing IF fhe would ever show up. At this point i stood up and asked him to go get the manager and he left and didn't return. My wife had returned at this point. I didn't get his name, but he was a large black man. After he left the table next to us said they couldn't believe his actiions and him doing what he had done in the tone of voice he used. After breakfast we checked out and moved to another hotel up the street. We spent three days in Eastbourne visiting sites and friends. Luckily for us we had only booked one night at the Burlington, not knowing what kind of a hotel it was. The checkout process went very smoothly. The staff other than the Maitre De were very plesant and helpful, the location is great. But, we wont be back. We would of given the hotel a higher rating than averave if it wasn't for our experience with the Maitre De. We have traveled all over the US and many foreign countires and have never been treated by a hotel staff member as this perosn. We had just spent 15 days touring London, Edinbugh and and renting a car and driving all over England. This being near the end of our trip left a sour taste in our mouth for England. No WiFi in room was a big disappointment as I had to go down to the lobby for laptop use. Tom USA
Source: tripadvisor.co.uk
In October 2014, Ros R said about Burlington Hotel
This is a lovely grand old Edwardian hotel overlooking the pier and seafront. We had a lovely double room with ensuite. The view and sunrises were amazing. The breakfasts and evening meals were tasty, ample and varied, as well as well-presented considering the vast numbers they were catering for. The staff were very friendly and cannot do enough for you. The shopping area, pier and seafront are all within seconds' walk from the hotel.
My only criticism (and I am not nomally one to be over-critical) is that it is not well-suited to the handicapped. For a start there are only two very small lifts which cannot adequately cope with the numbers using it. We unfortunately arrived just as a coach party were arriving, so trying to cram 60+ people into two very small lifts with all their luggage meant waiting ages for one to be free. Not the fault of the hotel, I hasten to add, as I ca see it would be difficult to remedy in a building so old. I used the stairs a lot as I am able to, but my elderly mother relied on the lift and had to wait, often a long time. The other problem for us was that as my mother cannot cope with stairs very well and has a walking disability, we had problems entering or leaving the hotel, as there are 4 steps at the front and 3 at the rear (one very steep). Unfortunately about halfway through our stay, she fell up the steps at the rear as we were returning to the hotel and managed to fracture her knee, so we called an ambulance and we spent the entire last day of her trip in A&E, after which she was taken by ambulance up to a London hospital for a six-week healing process and rehabilitation. Not the best end to a holiday! Despite knowing in advance that my mother was disabled and needed extra facilities, we were not told (as I discovered by accident on the last day) there was an exit through a French window somewhere in the restaurant which had no steps at all and would have been perfect for her.
As I say, a delightful hotel with lovely views, meals and staff, but just not well equipped for those with physical handicaps.
My only criticism (and I am not nomally one to be over-critical) is that it is not well-suited to the handicapped. For a start there are only two very small lifts which cannot adequately cope with the numbers using it. We unfortunately arrived just as a coach party were arriving, so trying to cram 60+ people into two very small lifts with all their luggage meant waiting ages for one to be free. Not the fault of the hotel, I hasten to add, as I ca see it would be difficult to remedy in a building so old. I used the stairs a lot as I am able to, but my elderly mother relied on the lift and had to wait, often a long time. The other problem for us was that as my mother cannot cope with stairs very well and has a walking disability, we had problems entering or leaving the hotel, as there are 4 steps at the front and 3 at the rear (one very steep). Unfortunately about halfway through our stay, she fell up the steps at the rear as we were returning to the hotel and managed to fracture her knee, so we called an ambulance and we spent the entire last day of her trip in A&E, after which she was taken by ambulance up to a London hospital for a six-week healing process and rehabilitation. Not the best end to a holiday! Despite knowing in advance that my mother was disabled and needed extra facilities, we were not told (as I discovered by accident on the last day) there was an exit through a French window somewhere in the restaurant which had no steps at all and would have been perfect for her.
As I say, a delightful hotel with lovely views, meals and staff, but just not well equipped for those with physical handicaps.
Source: tripadvisor.co.uk
In October 2014, Glynnchris said about Burlington Hotel
This is the second time at this three star hotel but some six years apart and the change is wonderful everything is clean and bright the staff are friendly and hard working we had waitress called Marriann she was Hungarian and wanted to help no matter what you asked, Are room was spotless 435 top floor , This hotel is on the front overlooking the pier a little traffic noise but not a nuisance you may find better but not at the price I will use this hotel again
Source: tripadvisor.co.uk
In October 2014, JEFFREY G said about Burlington Hotel
Stayed at hotel with friend as part of walking weekend. Good availability of single rooms. The Shearings half board package is good value especially as very little is added to cost if staying Sunday night. The hotel is in reasonable order especially as it is usually nearly full and so is well used. Evidence of recent refurbishment of corridors and common areas. Some rooms a little drafty and windows in need of double glazing. Restaurant staff are friendly and helpful and a table number is allocated when checking in. Meal times are flexible but dinner finishes at 8 pm. The three coarse half board menu offers reasonable choices with supplements for some additional options. Luggage room available for early check in or late check out and staff very helpful. Upgrades for rooms with a view or superior rooms are available at this hotel.
Source: tripadvisor.co.uk
In October 2014, SeptemberSandy said about Burlington Hotel
We stayed here on 4 night package last week. Our room was dingy but clean and comfortable. I would definitely recommend a room upgrade. The food was excellent and good choices, plus the entertainment was most enjoyable - top marks to Mark Snow, the compere etc... The lifts were small and claustrophobic so would suggest a lower floor.
Our only real gripe was when the fire alarm went off one night just after we had got to sleep, and we had to clamber down the old fire escape. We felt a member of staff should have been organising the guests into muster stations but we did not see anyone and after a while we trailed back inside, not knowing what had caused this - if it was a false alarm or something else. Hence I found it hard to get back to sleep , thinking it might go off again.
It would have been appreciated if a notice could have been posted the next day to put peoples minds at rest as to what had happened.
In spite of this we did enjoy our break, thank you.
Our only real gripe was when the fire alarm went off one night just after we had got to sleep, and we had to clamber down the old fire escape. We felt a member of staff should have been organising the guests into muster stations but we did not see anyone and after a while we trailed back inside, not knowing what had caused this - if it was a false alarm or something else. Hence I found it hard to get back to sleep , thinking it might go off again.
It would have been appreciated if a notice could have been posted the next day to put peoples minds at rest as to what had happened.
In spite of this we did enjoy our break, thank you.
Source: tripadvisor.co.uk