Local Reviews
In May 2015, Carol E said about Burlington Hotel
Back again to the Burlington this year and again had a lovely five days. We were in an upgraded room which was very nice, however the modern wardrobe was quite small with only half the width as hanging space, ok for a few days only, but not any longer. As always the hotel staff were exceptional and everyone was polite and helpful. What had changed somewhat were the meals that all my party agreed had improved. The food was always tasty and being vegetarian I was particularly pleased, as in the past some of the meals had been quite tasteless. So well done all round, not easy when catering for so many in a short space of time.
Source: tripadvisor.co.uk
In May 2015, Denise S said about Burlington Hotel
Overall a great weekend away,the hotel is right on the front over looking the pier and flowers so a seaview room is a must,the room at the back over look the car park and backs of other hotels .Our room was clean but needed up dating carpet was badly stained and a old fashion tv .
Some of the reception staff were a bit brisk and could do with a refresher in customer service no sign of any manager or assistant over the weekend.
Food was ok service in the restaurant great our waitress a lady from Hungary was first class even remember to put marmite out for breakfast after I asked for it on the first morning.
Bar staff in the main bar were also good and went out of the way to be helpful.
all in all a good stay but as with many Bay hotels could do with updating.
One final thing book a car parking space when booking the room or if you miss out ask for the permits at reception which cost a pound a day we had to park on the road and spots were limited .
Some of the reception staff were a bit brisk and could do with a refresher in customer service no sign of any manager or assistant over the weekend.
Food was ok service in the restaurant great our waitress a lady from Hungary was first class even remember to put marmite out for breakfast after I asked for it on the first morning.
Bar staff in the main bar were also good and went out of the way to be helpful.
all in all a good stay but as with many Bay hotels could do with updating.
One final thing book a car parking space when booking the room or if you miss out ask for the permits at reception which cost a pound a day we had to park on the road and spots were limited .
Source: tripadvisor.co.uk
In May 2015, Terry R said about Burlington Hotel
Booked a five day break with Shearings and stayed at the Burlington Hotel in Eastbourne. Our overall eperience of this hotel was good. The staff were helpful and plesant ( special thanks to our waiter Csaba) and the food was very good too. The room we had was newly refurbished and the bed linen was clean. Our only complaint about the room was the very draughty sash windows which was cured by myself by using the morning paper !! Altogether a very nice stay.
Source: tripadvisor.co.uk
In May 2015, C53J51B15 said about Burlington Hotel
I stayed at the Burlington Hotel with my elderly mum. I know it is an old landmark Hotel filled with history but I think they could upgrade the important things. The hotel was crawling with elderly people and 1 lift was out for most of our stay, the lift that was working was so small it could only hold max 2 people.
There was no sneaking to the loo in the middle of the night in our room or the one above, the floor boards make a terrible noise. Our bathroom was down 4 stairs which was ok but difficult for my 83 yr old mum, the bath is also very high to step into. The TV sits on a very low table so is impossible to watch whilst lying in bed, again ok, we didn't come to watch TV but nice to catch up on early morn or evening news comfortably.
The best thing about this Hotel is its position, right opposite the Pier which was very nostalgic for my mum. Convenient also for hop on hop off bus and shopping.
There was no sneaking to the loo in the middle of the night in our room or the one above, the floor boards make a terrible noise. Our bathroom was down 4 stairs which was ok but difficult for my 83 yr old mum, the bath is also very high to step into. The TV sits on a very low table so is impossible to watch whilst lying in bed, again ok, we didn't come to watch TV but nice to catch up on early morn or evening news comfortably.
The best thing about this Hotel is its position, right opposite the Pier which was very nostalgic for my mum. Convenient also for hop on hop off bus and shopping.
Source: tripadvisor.co.uk
In May 2015, johnO6902ZM said about Burlington Hotel
Just got back from a weekend break at the Burlington Hotel, the room my wife and I had 405 the room and bathroom needs to be updated. During the weekend one of the lifts broke down twice and it had to be the largest one the other one holds two people and the luggage. It's disgusting that it only has two lifts see that it caters for the senior folk Bay Hotels should start digging in their pockets and spend some profits.
The good side the staff and food was very good.
The good side the staff and food was very good.
Source: tripadvisor.co.uk
In June 2015, lady487 said about Burlington Hotel
food and location good, staff pleasant, hotel a little tired but well worth a holiday. Near pier and town centre and good seating along the sea front. Good history in the area and plenty of day trips around. Near to Brighton, Bexhill on sea and Hastings. Seems to have a good bus route and open top for touring round.
Source: tripadvisor.co.uk
In June 2015, deana said about Burlington Hotel
I spent the weekend at The Burlington with my mum, we have stayed at the hotel before as we like the location of the hotel. The staff are very friendly and helpful and Mark Snow works hard to entertainment everyone. Mark aways appeared professional, particularly when dealing with difficult people.
The main reason I am writing this review is that I was disgusted to see that there was only one lift (which holds 2 people comfortably!) working. This lift seems to have been out of service for over a week. The hotel caters for an older client group and I saw a number of people having difficulty managing the stairs, one man with mobility issues had to climb 80 stairs to the 4th floor and told me he had nearly fallen a couple of times. Another person had to be supported out of his wheelchair and sat on a chair in the lift, which is not acceptable and is dangerous. Surely the other lift could have been fixed within a week, my only assumption is that it hasn't been fixed due to financial implications. My mum and I thought this was disgusting.
Therefore I would suggest that when booking this hotel ask for a room on the first floor and don't assume that the hotel caters for people with mobility limitations.
The main reason I am writing this review is that I was disgusted to see that there was only one lift (which holds 2 people comfortably!) working. This lift seems to have been out of service for over a week. The hotel caters for an older client group and I saw a number of people having difficulty managing the stairs, one man with mobility issues had to climb 80 stairs to the 4th floor and told me he had nearly fallen a couple of times. Another person had to be supported out of his wheelchair and sat on a chair in the lift, which is not acceptable and is dangerous. Surely the other lift could have been fixed within a week, my only assumption is that it hasn't been fixed due to financial implications. My mum and I thought this was disgusting.
Therefore I would suggest that when booking this hotel ask for a room on the first floor and don't assume that the hotel caters for people with mobility limitations.
Source: tripadvisor.co.uk
In June 2015, juliepwillis said about Burlington Hotel
This hotel was quite quirky,
It was clean , our room was large with a comfy bed , the food (dinner) was a bid of an odd mix , I ordered fish cake and it came with cabbage and roast parsnips :-)
The staff were very very friendly and very helpful.
The entertainment was. Well it was entertaining , I'm sort of lost for words ,
Ok so yes I would go again it was just different and we didn't stop laughing but in a good way
It was clean , our room was large with a comfy bed , the food (dinner) was a bid of an odd mix , I ordered fish cake and it came with cabbage and roast parsnips :-)
The staff were very very friendly and very helpful.
The entertainment was. Well it was entertaining , I'm sort of lost for words ,
Ok so yes I would go again it was just different and we didn't stop laughing but in a good way
Source: tripadvisor.co.uk
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Source: thebestof.co.uk
In June 2015, travelfing said about Burlington Hotel
Just spent a long weekend at the Burlington. It has an excellent sea front location by the pier (which unfortunately suffered recent severe fire damage), but nice promenade with beautiful flower beds and a very lively programme of band-stand entertainment. The hotel itself looks very grand from outside and the internal public areas are fairly good, with big ballroom and bar and general seating overlooking the sea. The usual style of Shearings entertainment is provided, so a mix of singers and comedians, bingo and a quiz. The staff are very helpful and friendly and the food a reasonably good standard with several choices each night and breakfasts are very good and all served to the table.
I did not book an "upgraded" room and paid the price for not doing so: Although we had booked a sea view, we were on the fourth floor (front) room 405, which we found to be rather small, very dowdy with a small sea view sash window that would hardly move and wallpaper bubbling off the walls along the joins. The TV was old and the picture quality bad. No Freeview so pretty limited viewing. Really the room is not up to a reasonable standard even for the "normal" price.
I also paid in advance for the car parking but was not actually allocated a space on arrival(although the bays are numbered). I was told to just park anywhere. Its quite a big car park and there were plenty of cars in it but I really got the impression that it may not be necessary to pay the rather high £5 a day charge for guests.
So a few negatives but for the price paid its reasonable value for money (but get upgraded!).
I did not book an "upgraded" room and paid the price for not doing so: Although we had booked a sea view, we were on the fourth floor (front) room 405, which we found to be rather small, very dowdy with a small sea view sash window that would hardly move and wallpaper bubbling off the walls along the joins. The TV was old and the picture quality bad. No Freeview so pretty limited viewing. Really the room is not up to a reasonable standard even for the "normal" price.
I also paid in advance for the car parking but was not actually allocated a space on arrival(although the bays are numbered). I was told to just park anywhere. Its quite a big car park and there were plenty of cars in it but I really got the impression that it may not be necessary to pay the rather high £5 a day charge for guests.
So a few negatives but for the price paid its reasonable value for money (but get upgraded!).
Source: tripadvisor.co.uk