Local Reviews
In July 2016, bobbuddMiddlesex said about Burlington Hotel
We organised 38 bowlers to stay at the Bay Burlington Hotel Eastbourne on the seafront.
We have just arrived back on friday afternoon I must say the staff at the hotel tried their very best to make us all very welcome.
The hotel is located in a great position on the seafront very close to the pier and a reasonably short walk to the town centre.
As we have not paid 5 star price for the hotel you cannot expect a luxurious hotel, however the rooms were very clean ,the food was very nice , and we had entertainment most evenings.
I must now say how wonderful the staff were to us,Anna the assistant manager came out to welcome us and said a few words of welcome on the coach, as we are no spring chickens all our baggage was taken off the coach for us and put in our rooms.
We were very lucky and they had a separate dining room which catered for all of us and we had sole use of during the week which allowed us to give our daily prizes out without disturbing other guests.
George who was our waiter could not have been more helpful ,the staff behind the bar were also very friendly ,and Francesco was really good.
Now we arrive at Mark the entertainer he was brilliant just helping to make our week at the Bay Burlington the best he could we even had a group photo with him.
Well done you lot you made it a great week .
We have just arrived back on friday afternoon I must say the staff at the hotel tried their very best to make us all very welcome.
The hotel is located in a great position on the seafront very close to the pier and a reasonably short walk to the town centre.
As we have not paid 5 star price for the hotel you cannot expect a luxurious hotel, however the rooms were very clean ,the food was very nice , and we had entertainment most evenings.
I must now say how wonderful the staff were to us,Anna the assistant manager came out to welcome us and said a few words of welcome on the coach, as we are no spring chickens all our baggage was taken off the coach for us and put in our rooms.
We were very lucky and they had a separate dining room which catered for all of us and we had sole use of during the week which allowed us to give our daily prizes out without disturbing other guests.
George who was our waiter could not have been more helpful ,the staff behind the bar were also very friendly ,and Francesco was really good.
Now we arrive at Mark the entertainer he was brilliant just helping to make our week at the Bay Burlington the best he could we even had a group photo with him.
Well done you lot you made it a great week .
Source: tripadvisor.co.uk
In July 2016, janbudd said about Burlington Hotel
Hotel with a great location for seafront, shops and public transport.
Brought a coach party (not Shearings) to the Burlington last week and first impressions were of how helpful the staff are. From their new recruit Jack who moved all of our bags to our rooms to lovely Anna the assistant manager and everyone in between they could not have been more helpful and willing to please. Yes - the hotel needs some improvement. Yes - the temperature in the hotel was too high (we were lucky with the weather). Do not listen to people grumbling on trip advisor - we did not pay for a 4* hotel - what we did get was what we paid for and more. The food while not cordon bleu was more than adequate especially the breakfast. Our party of 38 were given a private dining room and two dedicated members of staff, George and Francesca, who gave us first class service and are to be commended for their hard work and friendly faces. The bar staff working under Sean and Ewa did an excellent job. Housekeeping were on the ball and we had fresh towels every day! Mark Snow is a gem and we had a lot of fun during the evening - "Did you get it?" is our new catchphrase. Wifi a bit temperamental. Very comfy beds. In room lighting could be brighter. This is not a hotel for youngsters - our average age was a very young 70 odd and if we return to Eastbourne this is where we'll go with a smile on our faces :-)
Brought a coach party (not Shearings) to the Burlington last week and first impressions were of how helpful the staff are. From their new recruit Jack who moved all of our bags to our rooms to lovely Anna the assistant manager and everyone in between they could not have been more helpful and willing to please. Yes - the hotel needs some improvement. Yes - the temperature in the hotel was too high (we were lucky with the weather). Do not listen to people grumbling on trip advisor - we did not pay for a 4* hotel - what we did get was what we paid for and more. The food while not cordon bleu was more than adequate especially the breakfast. Our party of 38 were given a private dining room and two dedicated members of staff, George and Francesca, who gave us first class service and are to be commended for their hard work and friendly faces. The bar staff working under Sean and Ewa did an excellent job. Housekeeping were on the ball and we had fresh towels every day! Mark Snow is a gem and we had a lot of fun during the evening - "Did you get it?" is our new catchphrase. Wifi a bit temperamental. Very comfy beds. In room lighting could be brighter. This is not a hotel for youngsters - our average age was a very young 70 odd and if we return to Eastbourne this is where we'll go with a smile on our faces :-)
Source: tripadvisor.co.uk
In July 2016, maureens628 said about Burlington Hotel
Because i went with a group of friends and the weather very good , i had a good week break . rainy and on my own would have been awful .
I has a nice enough clean room, comfy bed , and shower.
A side view of the street and could see the sea . Just outside front door of hotel was main road , you need to cross the road for a nice walk along the prom and go on pier .
I found that the rest of the group i went with had awful rooms some had bars on the windows . creaky floor boards above woke me very early in the morning .
The entertainment every evening was better than nothing but old fashioned .
The breakfast was good but the evening meal could have been better .
All the staff very very nice and helpful .
I has a nice enough clean room, comfy bed , and shower.
A side view of the street and could see the sea . Just outside front door of hotel was main road , you need to cross the road for a nice walk along the prom and go on pier .
I found that the rest of the group i went with had awful rooms some had bars on the windows . creaky floor boards above woke me very early in the morning .
The entertainment every evening was better than nothing but old fashioned .
The breakfast was good but the evening meal could have been better .
All the staff very very nice and helpful .
Source: tripadvisor.co.uk
In July 2016, Maureen W said about Burlington Hotel
We were a party of six returning for our 4th time. Everything much the same, staff very good, especially Mary on reception who was very helpful, and Mark entertainments Manager an all round good entertainer. But what let it down was the dining. They have changed the morning breakfast to buffet style which is fine if you make sure people have plates and food topped up. The waiters are so rushed off their feet you may or may not get a drink with your breakfast. The evening meals the food was awful, no jugs of water on the table, lucky if you got a roll, and because they are so rushed waited forever. We ate out most nights. Will not be returning to the Burlington.
Source: tripadvisor.co.uk
In July 2016, sunvilla3028 said about Burlington Hotel
Very old hotel very nice rooms we stay in,service very good by the waiters,food very good choice entertainment very good would go there again,not good if you in a wheel chair the lifts to small,had to go n by the restrabt to get in the hotel,very nice rooms over looking the sea front
Source: tripadvisor.co.uk
In July 2016, Janet A said about Burlington Hotel
Stayed at the Burlington for a week. We drove ourselves down, but most guests were on coach trips. We had a lovely big room overlooking the beach and the pier, with a big bathroom with a lovely large shower.The rest of the hotel needs some upgrading, particularly the lifts and the conservatory. The food was always good but the service could be slow in the evenings, mainly due to the waiting staff having too many tables to look after. The staff however are lovely. The dining room was also too hot, with no working air conditioning. The WiFi service was intermittent and non existent in most of the hotel, not good enough in this day and age. The hotel is in an ideal spot for exploring Eastbourne and the surrounding countryside.
Source: tripadvisor.co.uk
In July 2016, Marie S said about Burlington Hotel
We loved this old Victoria hotel we went with Shearings on the 18th July staying till 22ndthe room had been refurbished to a good standard the food and service were very good the room had a lovely sea view staff very friendly and efficient could not do enough would recommend this hotel based on our stay.
Source: tripadvisor.co.uk
In July 2016, redrOn_11 said about Burlington Hotel
Just returned from our second 8 day stay with Shearings this year and not dissappointed. The hotel is a little tired but very clean. The staff are second to none. The entertainment is always fun hosted by Mark Snow. Reception, dining room, and room maids are always pleasant and obliging. The hotel is superbly placed for the town shops and the beautiful promenade. Walks along the front are a must to the Holywell retreat where a reasonable little cafe is waiting with refreshments. For those who find the walk too far a road train runs along the prom at a cost of £4 return.Hope to see you in the autumn Burlington.
Source: tripadvisor.co.uk
In July 2016, 360Familyof6 said about Burlington Hotel
We have just returned from a 3 nights stay here with a Shearings holiday, The hotel is lovely and clean we had a spacious seafront twin room. The hotel is ideally placed for the lovely beach or the shops. The staff at the hotel where helpful and polite, our waitress most days was a young girl with tattoos (sorry didn't find out her name) she couldn't do enough for us and was always smiling and courteous, a real credit to the hotel.
The food was standard for a bay hotel, the bar staff were again very helpful and friendly. I do have a few gripes though
Entertainment was quite poor and the Saturday night cabaret a real let down.
It's great that Shearings collect your cases from your room 45 minutes before breakfast therefore you expect It to be completed before everyone goes down to breakfast 45 minutes later, but no lifts could be used due to the fact they were being used for the cases a lot of people had to wait quite a long while for a lift or attempt the stairs the rush through breakfast to get on the coach.
Lastly reception staff after checkin there was no reception staff to be found at all, after waiting over half an hour with another guest we both gave up and in the evening one of the bar staff kindly helped the best he could with my queries as again there was no reception staff other guests also mentioned this.
Overall a nice place to stay.
The food was standard for a bay hotel, the bar staff were again very helpful and friendly. I do have a few gripes though
Entertainment was quite poor and the Saturday night cabaret a real let down.
It's great that Shearings collect your cases from your room 45 minutes before breakfast therefore you expect It to be completed before everyone goes down to breakfast 45 minutes later, but no lifts could be used due to the fact they were being used for the cases a lot of people had to wait quite a long while for a lift or attempt the stairs the rush through breakfast to get on the coach.
Lastly reception staff after checkin there was no reception staff to be found at all, after waiting over half an hour with another guest we both gave up and in the evening one of the bar staff kindly helped the best he could with my queries as again there was no reception staff other guests also mentioned this.
Overall a nice place to stay.
Source: tripadvisor.co.uk
In July 2016, Helen G said about Burlington Hotel
we had plenty of space for our clothes .room was very big.and a lovely vier of the sea frount and the sea
we had a sea gull visit us everymorning he used to knock on the window.
it was very clean and we had lots of tea coffee and milk every morning.will be going back again soon.
we had a sea gull visit us everymorning he used to knock on the window.
it was very clean and we had lots of tea coffee and milk every morning.will be going back again soon.
Source: tripadvisor.co.uk