Local Reviews
In August 2016, Joyce B said about Burlington Hotel
Room recently refurbished. No view but quiet. Buffet breakfast is excellent. Travelled with Shearings. All staff were helpful and friendly. We had room on 4th floor which was good because floors creak.
Source: tripadvisor.co.uk
In August 2016, Janet W said about Burlington Hotel
Hotel is right by the pier and you can sit by the windows in the coffee bar and lounge to watch the world go by. There are lifts but there are steps to get into the hotel itself. Hotel was clean, the interior of the two lifts I think were in the process of being updated. Décor in general was a bit tired. Travelled with Shearings on a 5 day holiday, the problem with all of Shearings Bay hotels is that every single menu is the same wherever you go. Buffet breakfast was good. Dinner menu not so good, I could not have the Cranberry gravy due to medication and a request for 'normal' gravy was apparently not possible so had to have my turkey dry. Meals are not served until 6:30.
Single bedroom 240 on second floor, view over the back, big chip in the sink, shower over the bath was a mixer tap arrangements and the warning on the wall 'very hot water' was not kidding it just got hotter and hotter even if you get the right temperature to begin with. Putting wet towels in the bath to be replaced did not work they were just folded and put back on the rail. Self closing mechanism on the inside of the room door was hanging off, good job I was not any taller or I could have lost an eye. Reception staff lovely but apparently did not know if any local trains were running down the coast due to the strike and actually said people had arrived in Eastbourne by train. On this advice I booked a taxi via the reception then looked on line and discovered the trains were not running so had to cancel taxi and change my plans. Sorry reception but I think you should have educated yourself under the circumstances before giving wrong advice.
Single bedroom 240 on second floor, view over the back, big chip in the sink, shower over the bath was a mixer tap arrangements and the warning on the wall 'very hot water' was not kidding it just got hotter and hotter even if you get the right temperature to begin with. Putting wet towels in the bath to be replaced did not work they were just folded and put back on the rail. Self closing mechanism on the inside of the room door was hanging off, good job I was not any taller or I could have lost an eye. Reception staff lovely but apparently did not know if any local trains were running down the coast due to the strike and actually said people had arrived in Eastbourne by train. On this advice I booked a taxi via the reception then looked on line and discovered the trains were not running so had to cancel taxi and change my plans. Sorry reception but I think you should have educated yourself under the circumstances before giving wrong advice.
Source: tripadvisor.co.uk
In August 2016, kennyval said about Burlington Hotel
Just stayed @ Burlington Hotel for four nights with Shearings and had a very good value for money break, we had a sea view room 411 which was clean and well presented, the lifts were in good working order to all floors although at peak times if your able you might use the stairs, the staff were all friendly and helpful, there was a little mix up in the dining room on the first night over our table number allocation but that was soon sorted, we cannot comment about the evening entertainment as we tended to go out for a walk after our evening meal and ended up finding a few local pubs, the breakfast were of the buffet type which were very good and the evening meals were off the menu with a choice of several different meals every night which were very tasty, all in all if you want The Dorchester quality then pay their prices if you want a budget break then for us The Burlington fitted the bill.
Source: tripadvisor.co.uk
In August 2016, JilB said about Burlington Hotel
I visited the hotel for two nights with my parents who are both in their late 80s. My mother cannot walk very far and is mostly reliant on a wheelchair. I would like to thank the staff for their kindness. Csabos, our waiter, hit that delicate balance of professionalism and friendliness perfectly and the food was excellent. Ross at the bar, and indeed all the bar staff had the happy banter necessary to give value added to your stay. If there is anything I could say in terms of constructive criticism, it is to update the main central bulbs in the bedrooms to LEDs. Thanks you once again and we shall return.
Source: tripadvisor.co.uk
In August 2016, Richard B said about Burlington Hotel
Well, where to start. On the minus side, the decor was jaded, also help button on first floor was missing. Also, if you dislike lifts and have to take the stairs, the carpet is loose and frayed in places. I would say it was dangerous for older people. My grandmother stayed in a, so called, disabled room. the shower step was too high for her, so she couldn't have a shower. Also, there was a step entering the room (not very good if you have a wheelchair.) There are pro's as well as cons though. The breakfast and evening meals were hot and were served promptly by willing waiters and waitresses. All in all, an average experience, but not an entirely bad one.
Source: tripadvisor.co.uk
In August 2016, Alice D said about Burlington Hotel
Arrived 22nd August to a lovely welcome from Christine.She came on the coach told us she wouldn't keep us long after a long journey.So she explained about keys,meals,etc.and let us get settled in.We had asked for a high floor quiet twin room.We were given the key for Room 435.
Its a standard twin room really big.Overlooking a fire escape but really really quiet.Bathroom also large with shower over the bath.It has,dressing table with one drawer large wardrobe to match with about 10 hangers and three drawers.Suitcase rack hairdryer and telephone on bedside table.Beds very comfortable with duvet and spare blanket in wardrobe.I emailed as I have done before to ask for the loan of an ironing board,and was really pleased to see it was there.It was the hottest week of the year and asked to have a fan as the room was really warm.It was there when we came back from evening entertainment.Mark Snow the entertainment manager was there as pleasant and funny as always..Bingo quiz then very good entertainment.Im not a fan of buffet meals.I prefer to be served at the table but everything was laid out nicely hot and plentiful for breakfast.Evening meal from 6.30 to 8 .We were served mainly by Maria and also on one occasion by Miriam both chatty and eager to please.My only gripe about the holiday was the heat in the restaurant A big big round of applause for all the staff they must have been so hot but all delivering great service as usual.
Still my favorite Shearings Hotel.A special thanks to Christine(I'm the lady who thought had lost her handbag).But hadn't.Senior moment!!Thank you for being so calm and kind.I filled in the comments card and it asks for the name of anyone we found to have given outstanding service.Well top marks to them all.
Cant wait for our next visit.
Its a standard twin room really big.Overlooking a fire escape but really really quiet.Bathroom also large with shower over the bath.It has,dressing table with one drawer large wardrobe to match with about 10 hangers and three drawers.Suitcase rack hairdryer and telephone on bedside table.Beds very comfortable with duvet and spare blanket in wardrobe.I emailed as I have done before to ask for the loan of an ironing board,and was really pleased to see it was there.It was the hottest week of the year and asked to have a fan as the room was really warm.It was there when we came back from evening entertainment.Mark Snow the entertainment manager was there as pleasant and funny as always..Bingo quiz then very good entertainment.Im not a fan of buffet meals.I prefer to be served at the table but everything was laid out nicely hot and plentiful for breakfast.Evening meal from 6.30 to 8 .We were served mainly by Maria and also on one occasion by Miriam both chatty and eager to please.My only gripe about the holiday was the heat in the restaurant A big big round of applause for all the staff they must have been so hot but all delivering great service as usual.
Still my favorite Shearings Hotel.A special thanks to Christine(I'm the lady who thought had lost her handbag).But hadn't.Senior moment!!Thank you for being so calm and kind.I filled in the comments card and it asks for the name of anyone we found to have given outstanding service.Well top marks to them all.
Cant wait for our next visit.
Source: tripadvisor.co.uk
In August 2016, pigletns said about Burlington Hotel
We have just returned from another great holiday with shearings and the trips were excellent but unfortunately I cannot say the same for the hotel I am glad that we upgraded to a premier as it was vey nice clean and comfortable. We have stayed in lots of Shearings hotels over the years and yes some do look a bit tired but there is a difference between tired and dirty. The wallpaper in the dining room where we sat was peeling off and in the lounge area cobwebs were all over. The food was okay but it would have been once to have a jug of water on the table and not have to ask the waitress every time you wanted a drink.
I did not mind self service breakfast but I did not like mugs on the table and no tea pot.
The staff were very pleasant throughout the hotel and it is in the perfect location right on the sea front all it needs is a little updating and you would have a great hotel in a great location.
I did not mind self service breakfast but I did not like mugs on the table and no tea pot.
The staff were very pleasant throughout the hotel and it is in the perfect location right on the sea front all it needs is a little updating and you would have a great hotel in a great location.
Source: tripadvisor.co.uk
In August 2016, backy113 said about Burlington Hotel
Me and my mum stayed saturday to saturday nice room on 4th floor very good driver called peter good trips out very good entertainment on a night mark was very good and funny food was nice . Waitresses 1st two nights was quick rest of week the next lady was very slow.
Source: tripadvisor.co.uk
In September 2016, 767JAMES said about Burlington Hotel
Booked a long weekend at the Burlington and paid extra for a front room with a great view of the pier and beach. Not sure of the four poster, which was more of a hindrance than a useful addition. Lovely spacious room only spoiled by the rather drab lighting, which was also the only downside of a large well appointed bathroom. Food was fine, other than the battered fish which was well and truely battered to about about a quarter of an inch thickness.Speedy check in, and very good staff, so would return. Just felt sorry for the people below us, as the floor was seriously creaky.
Source: tripadvisor.co.uk
In September 2016, Keith K said about Burlington Hotel
We ahve just returned from an 8 day Shearings tour to Eastbourne staying at the Bay Burlington. From the moment we were greeted and welcomed by the manageress we knew that this was going to be a friendly hotel. The staff were helpful,courteous and friendly especially our chambermaid (did not catch her name) Joao who served my wine with such efficiency, Francesco always helpful and charming and the trainee Rubin polite, courteous and willing even if a little too pressured.
The entertainment was very good on the 2 nights we decided to watch. Mark the entertainments manager tried to please everyone with his humour and his selection of dance music - a charming man
Bar service was efficient and friendly with average price structure
Food was adequate. We never had a reason to complain and for what we paid, it was value for money. Breakfast was my favourite - buffet service with an excellent choice. Dinner was a 3 course waiter served meal. Portion size was a little small on some days. Nothing to complain about yet nothing to rave over
Hotel / room 214, was comfortable and spacious if a little tired in certain areas it was always kept clean with plenty of seating area. Our room had the most wonderful view of the sea, the pier and the carpet bedding. Only 2 small complaints about our room was it was too hot even with 2 windows left open and the floorboards creaked quite badly.
Would I be pleased to stay again - Yes I would. Remember that its not a five star hotel and they dont charge five star prices but in our opinion the have five star staff
The entertainment was very good on the 2 nights we decided to watch. Mark the entertainments manager tried to please everyone with his humour and his selection of dance music - a charming man
Bar service was efficient and friendly with average price structure
Food was adequate. We never had a reason to complain and for what we paid, it was value for money. Breakfast was my favourite - buffet service with an excellent choice. Dinner was a 3 course waiter served meal. Portion size was a little small on some days. Nothing to complain about yet nothing to rave over
Hotel / room 214, was comfortable and spacious if a little tired in certain areas it was always kept clean with plenty of seating area. Our room had the most wonderful view of the sea, the pier and the carpet bedding. Only 2 small complaints about our room was it was too hot even with 2 windows left open and the floorboards creaked quite badly.
Would I be pleased to stay again - Yes I would. Remember that its not a five star hotel and they dont charge five star prices but in our opinion the have five star staff
Source: tripadvisor.co.uk