Local Reviews
In October 2016, Roger97544 said about Burlington Hotel
It was my friends birthday and she wanted a weekend away, so I booked us in at the Bay Burlington Hotel. Well, where do I start ? When we arrived, I had to park up the road on a meter as there was nowhere to park outside the Hotel, all the spaces had been taken. We checked in and I was asked if I would like to open a Room A/C. Good idea I thought. " How much credit would you like " ? £50 should see us over the weekend. So £50 was charged to my Credit Card, funny way of doing it I thought, but Hey Ho. I told Reception that I had paid for Parking, but my car was on a Meter. " O.K. I,ll see you at the Car Park to let you in. Came around the Rear of the Hotel and the Chain was dropped so we could drive into the Car Park. We went up to Room 405. The Room was Clean & Tidy, but, the Paper was Peeling Off the Wall and also the Ceiling. Went into the Bathroom / Toilet, well, when you stand by the Sink, the Floorboards Creek like an Old Sailing Ship, the Sink, how Old is that ? The Taps on the Sink are of different manufacture and the Shower seems to Dribble out ?
So, we go down stairs to have a drink in the Bar, I hand over my Room A/C Card, after a while they ask me to sign a Hand Written piece of Paper with the drinks wrote down on it. Apparently the Machine is Not Working. We go into Dinner, the Wine Waiter comes around, we order another 2 drinks. As we are finishing our Desert our Drinks turn up with a Print Out for the 4 Drinks. " Could you pay this at the Bar please " ? When we finished, we went to the Bar & Paid £14.60. For the rest of the stay, I paid Cash for our Drinks. We sat down for the Evenings Entertainment and the Entertainments Manager said " Now if there is anything wrong, don,t go home and put it on Trip Advisor, tell us now so we can sort it for you " Friday night we had a Comedian ? Funny, I thought they were supposed to make you Laugh ?
I went back to Reception and told them about the Room A/C and they said " No Mr Smith your A/C is Clear.
Saturday, we were a bit late in getting up, went downstairs for Breakfast, Too Late, the Vultures had already been there. There was No Fruit Juice left. We went to get our Full English Breakfast, but had to wait for more Fried Eggs, so I went for Scrambled ? Managed to cut a Slice of Scrambled Egg ? Not Fluffy like I make at home. Toast, I thought. Too Late, the Vultures had been there as well. Shall I have the last 2 Slices of White or Brown ? We sat at our Table, the Waiter came over. " Tea or Coffee " ? He returned with 2 Metal Jugs, poured out our Tea & Coffee and went. It seems for Breakfast, you just get 1 Mug of Tea or Coffee and that,s it ? Oh, the Sausages, is there any Meat Content ? or Just Sawdust ?
Sunday after Breakfast and my 1 Mug of Coffee ( I think that is why there is a Coffee Shop just outside the Restaurant ) we Checked Out. Handed over my Room A/C Card," Oh that will be £14.60 please " NO, I said, I paid this Friday Evening at the Bar as I was asked." Oh don,t worry then " one of the Reception Staff was told.
So, was this a Genuine Mistake, or is there a Scam being Worked ?
I have now had my Credit Card Bill come through and there is NO £50 charge on it.
So, we go down stairs to have a drink in the Bar, I hand over my Room A/C Card, after a while they ask me to sign a Hand Written piece of Paper with the drinks wrote down on it. Apparently the Machine is Not Working. We go into Dinner, the Wine Waiter comes around, we order another 2 drinks. As we are finishing our Desert our Drinks turn up with a Print Out for the 4 Drinks. " Could you pay this at the Bar please " ? When we finished, we went to the Bar & Paid £14.60. For the rest of the stay, I paid Cash for our Drinks. We sat down for the Evenings Entertainment and the Entertainments Manager said " Now if there is anything wrong, don,t go home and put it on Trip Advisor, tell us now so we can sort it for you " Friday night we had a Comedian ? Funny, I thought they were supposed to make you Laugh ?
I went back to Reception and told them about the Room A/C and they said " No Mr Smith your A/C is Clear.
Saturday, we were a bit late in getting up, went downstairs for Breakfast, Too Late, the Vultures had already been there. There was No Fruit Juice left. We went to get our Full English Breakfast, but had to wait for more Fried Eggs, so I went for Scrambled ? Managed to cut a Slice of Scrambled Egg ? Not Fluffy like I make at home. Toast, I thought. Too Late, the Vultures had been there as well. Shall I have the last 2 Slices of White or Brown ? We sat at our Table, the Waiter came over. " Tea or Coffee " ? He returned with 2 Metal Jugs, poured out our Tea & Coffee and went. It seems for Breakfast, you just get 1 Mug of Tea or Coffee and that,s it ? Oh, the Sausages, is there any Meat Content ? or Just Sawdust ?
Sunday after Breakfast and my 1 Mug of Coffee ( I think that is why there is a Coffee Shop just outside the Restaurant ) we Checked Out. Handed over my Room A/C Card," Oh that will be £14.60 please " NO, I said, I paid this Friday Evening at the Bar as I was asked." Oh don,t worry then " one of the Reception Staff was told.
So, was this a Genuine Mistake, or is there a Scam being Worked ?
I have now had my Credit Card Bill come through and there is NO £50 charge on it.
Source: tripadvisor.co.uk
In October 2016, Stephen C said about Burlington Hotel
One night bed and breakfast to surprise friends on a Shearings break. Room 419 - redecorated, reeked of a take-away of some sort! Grubby fingermarks around light and plug fittings, shower trickled, but a lovely view and actually very quiet! Staff, charming and attentive - entertainment not my style but still enjoyed Mark's banter and a very good female singer! Public areas tired and actually dirty - downstairs gents a disgrace, lift with some form of carpet wall decor. Breakfast awful - bacon and sausage lying in a pool of grease at the bottom of the chaffing dish - scrambled egg beyond description! Tea from Thermos actually excellent! I regret this report as the staff were superb....
Source: tripadvisor.co.uk
In October 2016, Joan M said about Burlington Hotel
A friend and I spent 5 days at this hotel on a Shearings holiday. It is one of the cleanest hotels I have been in, everywhere was spotless. The staff are all excellent and can't do enough for you. The food is good with hot and cold choices at breakfast. I had a single room which had been updated and was very comfortable and kept clean daily with clean towels, etc. The location of this hotel is excellent, just across from the pier. We will certainly go to the Burlington again.
Source: tripadvisor.co.uk
In November 2016, GeordieJeff said about Burlington Hotel
Room was ok, worth paying for a sea view. Food was ok too. Saturday’s singer was good but we’d go down the town Friday and Saturday if we go back. Some of the corridors in the hotel could do with a lick of paint and a new carpet but no real complaints. The Shearings day trip was ok but we would have liked the option of staying longer in Battle where the Abbey (battle ground of The Battle of Hastings?) is worth visiting but you need a lot longer to justify paying £10. Eastbourne was suprisingly big with most major retail outlets, 2 Weatherspoons and a miriad of gift shops. A bit seedy but that’s part of the charm. The Shearing coach took 11 hours there and 11 hours back from Newcastle, be warned!
Source: tripadvisor.co.uk
In November 2016, john t said about Burlington Hotel
Having visited this hotel during different times during the year, they always have fabulous offers. These include, March Madness, Summer Vacations and Tinsel and Turkey. The staff are fabulous all year round and nothing is too much trouble. This hotel retains the personal touch despite having approaching 200 rooms. I cant wait for my next break.
Source: tripadvisor.co.uk
In November 2016, redrOn_11 said about Burlington Hotel
Just returned from a 5 day trip with Shearings to the Burlington.We have been 3 times this year and though it is a little tired it is always clean and well run by Chris and her friendly staff.The Xmas theme is well presented.the entertainment is great and well hosted as usual by Mark..We could watch Ray Campbell every week,a great all round entertainer.The hotel was well decorated throughout.The restaurant has a good menu and a very nice Xmas dinner served to us by the very efficient Maggi.Great value.
Source: tripadvisor.co.uk
In November 2016, darelynmick said about Burlington Hotel
We arrived after a long miserable coach journey in atrocious weather,A lady called Chris explained some of the procedures to the coach load .We were checked in at reception quickly and directed us to our room.our luggage was delivered from the coach to room by hotel staff while we had a drink at the bar,
Our room was booked as a basic,it was warm clean spacious and comfortable
The food was superb,hot and plentiful,The Restuarant staff were friendly and efficient.In fact credit to all the staff for making our stay remember able .Mark Snow the entertainment guy was hilarious and made our evenings such good fun.We will certainly go again.
Our room was booked as a basic,it was warm clean spacious and comfortable
The food was superb,hot and plentiful,The Restuarant staff were friendly and efficient.In fact credit to all the staff for making our stay remember able .Mark Snow the entertainment guy was hilarious and made our evenings such good fun.We will certainly go again.
Source: tripadvisor.co.uk
In November 2016, Carole C said about Burlington Hotel
Loved it! What can I say fabulous location great hotel, food superb excellent staff. We've been to Shearings Majestic Eastbourne before twice and did enjoy it no complaints. However, the Burlington is so much closer to town and pier for buses and a fabulous hotel too so now our firm favorite. Not that I wouldn't go to the Majestic again or recommend it. First holiday with Shearings since beginning of year and first time we saw self service at breakfast. How much better can it get! Do enjoy having meal served to you at night still though. We didn't see much of the entertainment but seemed ok. At the end of the day there is entertainment and you can choose to go or plenty of seats outside of room to sit even overlooking sea albeit dark at night but still well lit and overlooking pier. Didn't do trips went to Brighton on bus. Sunday Eastbourne was buzzing and a street market on as well. Lots of shops open. Our room was excellent we paid for standard plus (only rooms left) £15 each for the 3 nights but wouldn't normally pay extra as never had bad room yet..
Source: tripadvisor.co.uk
In November 2016, ruskyr said about Burlington Hotel
This hotel looks directly onto the pier, the location is good. Its well worth getting a room with a sea view.
A lot of coach excursions stay here and I can see why. For retired people the evening entertainment is good. The staff are of mixed nationalities and friendly.
I only ate a breakfast in the hotel, it was plentiful and of a good standard.
The décor in this hotel is tired and appears to be undergoing some modernisation. The stairways still have wood chip on the walls and look rather battered.
There are only 2 lifts in this hotel which are small so there can be a wait during busy times.
If you are using your own transport you may have to parked a couple of hundred yards away in the height of the season. Parking is not free.
I would stay here again purely because the atmosphere is warm and friendly.
A lot of coach excursions stay here and I can see why. For retired people the evening entertainment is good. The staff are of mixed nationalities and friendly.
I only ate a breakfast in the hotel, it was plentiful and of a good standard.
The décor in this hotel is tired and appears to be undergoing some modernisation. The stairways still have wood chip on the walls and look rather battered.
There are only 2 lifts in this hotel which are small so there can be a wait during busy times.
If you are using your own transport you may have to parked a couple of hundred yards away in the height of the season. Parking is not free.
I would stay here again purely because the atmosphere is warm and friendly.
Source: tripadvisor.co.uk
In March 2022, Matt Townshend said about thebestof Eastbourne
It was my first Best of Event and found the discussion around customer avatar really insightful. I also loved the open discussion around the tables. Thanks David
Source: facebook.com