Local Reviews
In July 2017, maggiegirl2016 said about Burlington Hotel
Man on reception very helpful, changed our room from a twin with a bath, to a double with a shower. Rooms tired looking and need updating, bed very hard so didn't sleep well. Breakfast fine, dinner at night was ok but not a lot of choices, staff quick and friendly.
Source: tripadvisor.co.uk
In July 2017, timetravelers said about Burlington Hotel
Arrived at the Burlington Eastbourne the Manager Christine and Mary checked in very quick had nice corner seaview Twin room on 3rd Floor the Food was good breakfast self service buffet good selection Dinner was served by Heather who was fantastic she deserves a mention tried to rebook but hotel full July and August will return
Source: tripadvisor.co.uk
In July 2017, Lou G said about Burlington Hotel
we have just returned from a weekend at the Burlington Hotel, Eastbourne
Yes the Hotel could do with some TLC but that doesn't effect your stay
The staff are warm & friendly
The food is sufficient & lovely & hot
The bedding & towels are lovely & white so why moan!!!!!
All in all a lovely & enjoyable stay & we will definitely be back
But please don't re-book the Singer we had on the Friday cos he was rubbish instead let the guy who did the Saturday do both nights because he was brilliant :-) :-) ;-)
Thanks again Everybody you do a brilliant job
Yes the Hotel could do with some TLC but that doesn't effect your stay
The staff are warm & friendly
The food is sufficient & lovely & hot
The bedding & towels are lovely & white so why moan!!!!!
All in all a lovely & enjoyable stay & we will definitely be back
But please don't re-book the Singer we had on the Friday cos he was rubbish instead let the guy who did the Saturday do both nights because he was brilliant :-) :-) ;-)
Thanks again Everybody you do a brilliant job
Source: tripadvisor.co.uk
In July 2017, Nigelted said about Burlington Hotel
Stayed in room 226. We agree with the previous reviewer regarding this room it was okay but the bathroom was quite shabby and the T.V was ancient. However, we still had a good stay and the room was very clean and the tea tray was topped up generously each day. The meals in the restaurant were excellent. All of the staff we came in contact with were very nice including the restaurant staff, cleaners, reception and of course all the Shearing's drivers especially the witty, charming and knowledgeable Kevin.
All in all a good stay and in our opinion Shearings as ever represents good value for money.
All in all a good stay and in our opinion Shearings as ever represents good value for money.
Source: tripadvisor.co.uk
In August 2017, nohniejo said about Burlington Hotel
we booked through Shearings and we upgraded to sea view rooms , the rooms were quite roomy with a small table and chairs , the rooms were very warm and clean ,on the down side the bathroom we had was quite compact .the breakfast was a buffet with the usual fare there were further options as a supplement the evening meal was 3 courses and there was about 3 different choices for each one the staff were friendly and helpful and very busy
Source: tripadvisor.co.uk
In August 2017, hl0uise88 said about Burlington Hotel
We stayed for a weekend break, we had rooms on 3rd floor at the back of the hotel, the rooms were decent enough and had basic amenities, it was clean and tidy, the rooms overlooked the private carpark, it was however noisy most nights into the early hours so would recommend upgrading if you can.
The hotel itself is dated and need of updating, the lifts were small and had seen better days and really not sufficient enough to accommodate the type of people that they cater too which is the elderly, lets not beat around the bush, the hotel has a large influx of elderly customers, some wheel chair bound and at busy times it was a nightmare trying to get up and down to the rooms.
Included in the hotel deal is breakfast and evening meals, this took place in a large dining room with several rooms, you get your own allocated number, the breakfast starts at 8-9 and was a self service buffet service, there was a varied choice of a English breakfast, cereals, toasts and juices etc, the food was decent and filling.
The evening meal took place between 6-7, this time you ordered your food based on whatever was on the menu, it has three courses of starter, main and dessert, the food was edible and plenty of choice, you was provided with water and bread rolls as well.
We was lucky to been in a smaller and quieter dining room and was served by a nice waiter called David through out our stay, who was polite and very accommodating.
The hotel has a main bar and a cafe, the biggest expense will probably be the drinks, it wasn't cheap and the bar doesn't open to later in the evening so if you wanted a drink before you have to order in the cafe and they go to the bar and bringing it to you which seems to be double to work, the cafe served tea/coffee and other beverages and also served lunch such as sandwiches and other meals, we paid for lunch and it was again edible, tea and coffee was free after the evening meal, the bar staff was pleasant and nice.
The hotel had plenty of seating area, it the lounge, bar and cafe and its comfortable enough, however the dining room seats was not.
The hotel had one big problem and that was heat and lack of air conditioning, it was very warm and hot mostly at dinner time, they did have fans in the lobby area but none in the dining room, I would recommend taking your own fan for your room.
The hotel is ideally situation its close to the seafront, pier and shops so great if you don't want to walk to far, their is plenty too do, the hotel has its own private carpark round the corner, it was always packed and was £6 a day, we never bothered moving it in the end until we left.
The entertainment was lacking they had bingo all the nights we was there so wasn't very appealing.
Overall we had a pleasant experience and will probably visit again.
The hotel itself is dated and need of updating, the lifts were small and had seen better days and really not sufficient enough to accommodate the type of people that they cater too which is the elderly, lets not beat around the bush, the hotel has a large influx of elderly customers, some wheel chair bound and at busy times it was a nightmare trying to get up and down to the rooms.
Included in the hotel deal is breakfast and evening meals, this took place in a large dining room with several rooms, you get your own allocated number, the breakfast starts at 8-9 and was a self service buffet service, there was a varied choice of a English breakfast, cereals, toasts and juices etc, the food was decent and filling.
The evening meal took place between 6-7, this time you ordered your food based on whatever was on the menu, it has three courses of starter, main and dessert, the food was edible and plenty of choice, you was provided with water and bread rolls as well.
We was lucky to been in a smaller and quieter dining room and was served by a nice waiter called David through out our stay, who was polite and very accommodating.
The hotel has a main bar and a cafe, the biggest expense will probably be the drinks, it wasn't cheap and the bar doesn't open to later in the evening so if you wanted a drink before you have to order in the cafe and they go to the bar and bringing it to you which seems to be double to work, the cafe served tea/coffee and other beverages and also served lunch such as sandwiches and other meals, we paid for lunch and it was again edible, tea and coffee was free after the evening meal, the bar staff was pleasant and nice.
The hotel had plenty of seating area, it the lounge, bar and cafe and its comfortable enough, however the dining room seats was not.
The hotel had one big problem and that was heat and lack of air conditioning, it was very warm and hot mostly at dinner time, they did have fans in the lobby area but none in the dining room, I would recommend taking your own fan for your room.
The hotel is ideally situation its close to the seafront, pier and shops so great if you don't want to walk to far, their is plenty too do, the hotel has its own private carpark round the corner, it was always packed and was £6 a day, we never bothered moving it in the end until we left.
The entertainment was lacking they had bingo all the nights we was there so wasn't very appealing.
Overall we had a pleasant experience and will probably visit again.
Source: tripadvisor.co.uk
In August 2017, alison w said about Burlington Hotel
Travelled with Shearings for a Monday to Friday break. James our driver had a lovely manner about him and was very professional and knowledgeable.
All the staff were very friendly and helpful from housekeeping to bar staff.
Rooms were very comfortable and very clean.
Food was good for breakfast and the evening meal and it worked well that you had the same table throughout your stay. Tomas our waiter for the week was very nice and worked extremely hard.
Overall a very good stay, only negative is that there are only two lifts but only one which can take a wheelchair so there was a bit of a wait at busy times.
All the staff were very friendly and helpful from housekeeping to bar staff.
Rooms were very comfortable and very clean.
Food was good for breakfast and the evening meal and it worked well that you had the same table throughout your stay. Tomas our waiter for the week was very nice and worked extremely hard.
Overall a very good stay, only negative is that there are only two lifts but only one which can take a wheelchair so there was a bit of a wait at busy times.
Source: tripadvisor.co.uk
In August 2017, Sheila G said about Burlington Hotel
We have been to this hotel numerous times, disappointed this time!! We were on an 8 day shearings holiday, arrived on Saturday got keys and up to our room, no complaints at all about that, we had upgraded before arrival. The dining room experience has changed dramatically since January, which was our last visit. The food has seen a massive move in quality, and not in a good way! Very disappointed in all of it! The breakfast was always good in the past it is passable now, but your chef cannot cook scrambled eggs they are not scrambled at all!, Evening meals some were barely acceptable, from the meat and the vegetables. The lack of serving staff didn't help either.The evening entertainment has changed too, we know Mark is recovering from surgery at the moment, speedy recovery Mark, you are sorely missed! The replacement that you have covering for Mark is well! I don't know what to say!, she is hopeless, no way has she any idea how to engage with people in the hotel, on three occasions the whole place was cleared long before ten o' clock particularly the nights she was the main entertainment, on other nights she was packed up and had left before ten thirty! That kind of thing has never happened in our previous visits, She cannot engage with what people expect in your hotel and lots of return guests like us commented on this. Mark is a big personality to replace we know that, but truthfully she hasn't got a clue. Disappointed this holiday but will try once again in January to see if there are any improvements.
Source: tripadvisor.co.uk
In August 2017, drjohn030151 said about Burlington Hotel
We stayed at the Burlington Hotel as part of an 8-day Shearing’s Holiday to Historic Houses of Sussex and Kent (05/08 – 12/08/2017). We found the location of the hotel excellent being on the seafront, near the pier and close to the shops. Our sea view room (216) allowed us to benefit to the full from the seafront location; the room was very spacious as was the bathroom and the bed was very comfortable. Being an older hotel there were a few creaks from floorboards but nothing too serious. The noise from the traffic didn’t really worry us.
We found the food and service at breakfast excellent and the food at the evening meal excellent and the drinks being served in the coffee lounge afterwards worked very well. We have stayed at many Shearing’s hotels over the years but the service in the restaurant at the evening meal was the worst we have encountered. We had five different waiters during the week, including Moses, the headwaiter and none of them was able to cope with the ludicrous system that was being slavishly employed. Too much time was wasted bringing menus, bringing water, bringing rolls and bringing spoons, it was pitiful to watch.
Menus and cutlery, including spoons, should be on the table to start with, water should be on the table to start with although smaller jugs would be necessary because of the size of the tables either that or have some system of self-service for water. Waiters would have a set number of tables allocated to them, preferably as close together as possible. A waiter would then bring rolls to the first say 3 to 4 tables offering brown or white and then take the orders for starter and main meal for those tables then bring the starters, he would then take the rolls to the next 3 to 4 tables, take their orders and then bring the starters, he would then take rolls to the next 3 to 4 tables, take their orders and bring the starters. When everybody had the starter, he would clear the starter plates away for the first tables he served and bring the main meals. The waiter would then continue onto his other tables to serve main meals and when everybody had the main meals return to the first tables served to take orders for the sweet and clear the table in readiness for bringing them. Waiters could carry their note pads at all times and not have to waste time going back for them, and would not go back into the kitchen empty handed. Obviously, things don’t work out so straightforwardly new people coming into the restaurant on the waiters allocated tables would be served with roll and starter as soon as was convenient.
We have been served using this method numerous times and the service has always been better than at the Burlington. One person in the restaurant on an adjacent table said that they had stayed at the Burlington in the past and the service was much better then.
We do agree with some other reviewers that some of the hotel carpets are a bit worn and some of the paintwork is scuffed and the lifts are a bit antiquated and the television in the room was a bit last century but none of these things really spoiled our enjoyment of the holiday.
We found the food and service at breakfast excellent and the food at the evening meal excellent and the drinks being served in the coffee lounge afterwards worked very well. We have stayed at many Shearing’s hotels over the years but the service in the restaurant at the evening meal was the worst we have encountered. We had five different waiters during the week, including Moses, the headwaiter and none of them was able to cope with the ludicrous system that was being slavishly employed. Too much time was wasted bringing menus, bringing water, bringing rolls and bringing spoons, it was pitiful to watch.
Menus and cutlery, including spoons, should be on the table to start with, water should be on the table to start with although smaller jugs would be necessary because of the size of the tables either that or have some system of self-service for water. Waiters would have a set number of tables allocated to them, preferably as close together as possible. A waiter would then bring rolls to the first say 3 to 4 tables offering brown or white and then take the orders for starter and main meal for those tables then bring the starters, he would then take the rolls to the next 3 to 4 tables, take their orders and then bring the starters, he would then take rolls to the next 3 to 4 tables, take their orders and bring the starters. When everybody had the starter, he would clear the starter plates away for the first tables he served and bring the main meals. The waiter would then continue onto his other tables to serve main meals and when everybody had the main meals return to the first tables served to take orders for the sweet and clear the table in readiness for bringing them. Waiters could carry their note pads at all times and not have to waste time going back for them, and would not go back into the kitchen empty handed. Obviously, things don’t work out so straightforwardly new people coming into the restaurant on the waiters allocated tables would be served with roll and starter as soon as was convenient.
We have been served using this method numerous times and the service has always been better than at the Burlington. One person in the restaurant on an adjacent table said that they had stayed at the Burlington in the past and the service was much better then.
We do agree with some other reviewers that some of the hotel carpets are a bit worn and some of the paintwork is scuffed and the lifts are a bit antiquated and the television in the room was a bit last century but none of these things really spoiled our enjoyment of the holiday.
Source: tripadvisor.co.uk
In August 2017, John P said about Burlington Hotel
The hotel was booked via a 'Shearings' holiday advertisement. It is sited on the seafront's Grand Parade, close to the Pier, and overlooks well tended gardens, that separate it from the sea and promenade. However it is also separated by a busy road. The hotel was converted from a terrace of large houses built between 1851 and 1855, with an architectural character stylistically from a period 30 years earlier. It is listed by Historic England as Grade ll*. It is an extremely busy hotel that mainly seems to cater for 'Shearings' coach parties that tend to overwhelm its two small lifts, but its ample reception rooms and restaurants seemed to cope well with the periodic crowds. I chose to travel from my home in Beckenham to the hotel by train and taxis, not by coach, so cannot comment on this service by 'Shearings'. The coaches however did provide an excellent and enjoyable, service to several attractive historic and scenic places. The only real complaints I have, apart from the inadequate lifts, is that the bedroom floors creaked annoyingly, especially during the night, and the decor is rather tired. Apart from that the food and services were good and the staff efficient and friendly. There was also evening entertainment, especially bingo, that many of the other guests greatly enjoyed. Taken altogether with the great sea-front location, sea- view bedroom, close proximity to the Town Centre, and general charms of Eastbourne, it was an enjoyable place to stay and good value for money!
Source: tripadvisor.co.uk