Local Reviews
In September 2017, Liz S said about Burlington Hotel
1st room was a bit grim on top floor at back of hotel, asked to be moved and got a lovely room on 1st floor, spotlessly clean and room service daily. Breakfast was tasty and plentiful but evening meals were a lacking taste and veg overcooked, also 2 nights halfway through service times food had run out. Our waiter Thomas from Czech Republic was fantastic, only been there 3 weeks but very professional and helpful. Not bad for a short break but wouldn't want to stay longer
Source: tripadvisor.co.uk
In September 2017, LNC3367 said about Burlington Hotel
We've stayed at The Burlington on 2 previous occasions, last year with an upgraded room and the first in 2015 where we had an awful room. Well, would you believe it?......... we didn't pay for the upgrade this time and we got exactly the same room as the first time. With our room key in hand walking along the narrow corridor, a feeling of dread rising, we entered the room and......obviously complaining last time had done the trick as the issues raised had pretty much been rectified although a toilet roll holder a few inches from the floor under the basin still seems impractical and the ancient tv belongs in a museum but ok if you only watch BBC1 because the other channels are so snowy that they hurt your eyes to watch.
As usual all the staff were brilliant and it was nice to see some of the same faces.
We thoroughly enjoyed all our meals (except one lot of very hard 'boiled' potatoes) and was pleased to see the fish and chips were still served in their special way (don't want to spoil it for anybody who hasn't been). The breakfast chef must have their work cut out keeping everything topped up but they did and it was all hot and fresh, self service breakfast was one of the best things Bay hotels started because you can have exactly what you want. The waiting staff are lovely but still a bit overstretched, we waited so long to be served one night that we ended up calling first the supervisor then the restaurant manager, Moses over as everybody around us was being served but we felt invisible, close to 45 minutes to get our starter. As lovely as the restaurant staff are, i would recommend that some should have a uniform check before service starts, they're not all as smart as they should be especially working with food and compared with other Bay hotels.
We don't usually listen to much of the entertainment anyway but the lady who was covering for Mark was awful. It was great to see that fans were in use in the lounge, a welcome addition. We had also requested by email, a fan for our room which had been put in their before we arrived, thank-you. It was also an improvement removing that awful carpet from the walls of the 'cupboard' lift.
It is nice to know that reviews are actually read by the management and that things are slowly improved.
At the end of the day, we will probably be back for a 4th time :)
As usual all the staff were brilliant and it was nice to see some of the same faces.
We thoroughly enjoyed all our meals (except one lot of very hard 'boiled' potatoes) and was pleased to see the fish and chips were still served in their special way (don't want to spoil it for anybody who hasn't been). The breakfast chef must have their work cut out keeping everything topped up but they did and it was all hot and fresh, self service breakfast was one of the best things Bay hotels started because you can have exactly what you want. The waiting staff are lovely but still a bit overstretched, we waited so long to be served one night that we ended up calling first the supervisor then the restaurant manager, Moses over as everybody around us was being served but we felt invisible, close to 45 minutes to get our starter. As lovely as the restaurant staff are, i would recommend that some should have a uniform check before service starts, they're not all as smart as they should be especially working with food and compared with other Bay hotels.
We don't usually listen to much of the entertainment anyway but the lady who was covering for Mark was awful. It was great to see that fans were in use in the lounge, a welcome addition. We had also requested by email, a fan for our room which had been put in their before we arrived, thank-you. It was also an improvement removing that awful carpet from the walls of the 'cupboard' lift.
It is nice to know that reviews are actually read by the management and that things are slowly improved.
At the end of the day, we will probably be back for a 4th time :)
Source: tripadvisor.co.uk
In September 2017, 88maggie said about Burlington Hotel
Very nice comfortable hotel directly opposite seafront and pier. Rooms very clean, probably recently decorated, comfortable beds, housekeeping every morning. Stayed half board and food was excellent, several choices for each course and service was quick and friendly, breakfast was buffet style full english. Reception had plenty seating with areas looking over seafront it was very clean and comfortable. Only downside was lifts very small and being a very hot weekend rooms very stuffy. Overall lovely hotel lovely staff
Source: tripadvisor.co.uk
In September 2017, Barry B said about Burlington Hotel
On the 4th of September 2017,my wife and I set out on a 5 day coach tour to Eastbourne with Shearings..We were booked in at the Bay Burlington Hotel on a half board basis.,unfortunately found the hotel to be in need of some TLC.We were on the third floor in room number 302 ,the bathroom was located down a flight of steps which I found difficult to negotiate due to my knee problems .The facilities in the bathroom were in dire need of refurbishment,the wash basin was badly cracked and the shower screen leaked onto the floort ,this was reported at reception but the problem was not solved.even though a new seal was applied.The food improved as the week went on,but the tea was atrocious throughout our stay,why is it served out of flasks.The included trips were good and the coach driver was well informed and good company.Eastbourne itself is a pleasant resort and we enjoyed it ,shame about the hotel.Feel sorry for the staff
Source: tripadvisor.co.uk
In September 2017, vince p said about Burlington Hotel
Our third Shearing;s trip this year took us to Eastbourne. First impression of hotel was looks rather shabby and dirty compared to some of the other hotels near by. The same went for parts of the interior which looked as though it had not seen a paint brush for some time. The 2 lifts were very small, and many times it was quicker to use the stairs. The restaurant looked nice, but very crowded and noisy at meal times. We were very fortunate to have a table in a smaller room at the far end of the restaurant, and also our own breakfast buffet set up.
We always have a sea view room if available, as in this case. The room was very spacious, Plenty of storage for clothes. Bathroom was small but ok. Our main problem as with everyone else, there was no air conditioning. Even though the radiators were off, the rooms were extremely hot. We had to sleep on top of the duvet, and also keep the windows open for air, but as it was the Bank Holiday weekend, the weather was superb which made it very noisy at night both with the people walking up and down late, and also the traffic which passed right outside the hotel.
The menu was standard as at most Shearing Hotels, but we enjoyed what we had. We did not attend any of the entertainment, but sitting in the lounge and in ear shot, I was not impressed. Have heard a lot better.
All the staff were very friendly. Our waitress was really good, and our room was kept neat and clean.
As far as Eastbourne went, we thoroughly enjoyed our stay. A nice walk along the front with beautiful flower displays, A lovely pier and a large open air band stand where there is entertainment every evening. From the hotel it is just a short walk to the town, with 2 Wetherspoons !!!!!
We would go back, but not yet as we still have other Shearing's trips to try.
We always have a sea view room if available, as in this case. The room was very spacious, Plenty of storage for clothes. Bathroom was small but ok. Our main problem as with everyone else, there was no air conditioning. Even though the radiators were off, the rooms were extremely hot. We had to sleep on top of the duvet, and also keep the windows open for air, but as it was the Bank Holiday weekend, the weather was superb which made it very noisy at night both with the people walking up and down late, and also the traffic which passed right outside the hotel.
The menu was standard as at most Shearing Hotels, but we enjoyed what we had. We did not attend any of the entertainment, but sitting in the lounge and in ear shot, I was not impressed. Have heard a lot better.
All the staff were very friendly. Our waitress was really good, and our room was kept neat and clean.
As far as Eastbourne went, we thoroughly enjoyed our stay. A nice walk along the front with beautiful flower displays, A lovely pier and a large open air band stand where there is entertainment every evening. From the hotel it is just a short walk to the town, with 2 Wetherspoons !!!!!
We would go back, but not yet as we still have other Shearing's trips to try.
Source: tripadvisor.co.uk
In September 2017, anneasquith said about Burlington Hotel
The room we got was very clean with a new bathroom...bed linen was also very clean...
meals could have been better but not too bad,,,do not agree with the elderly and infirm walking around the dinning room with hot or cold plates of food (+ DRINK ) especially with a walking aid....on our second day we changed our room as the window + curtains was full of pigeon poo...it was not cleaned up as promised..
meals could have been better but not too bad,,,do not agree with the elderly and infirm walking around the dinning room with hot or cold plates of food (+ DRINK ) especially with a walking aid....on our second day we changed our room as the window + curtains was full of pigeon poo...it was not cleaned up as promised..
Source: tripadvisor.co.uk
In September 2017, Mike M said about Burlington Hotel
Hotel well situated close to the pier where buses frequently went to Hastings and Brighton. Hotel a short stroll from the town centre. Good walks along the promenade, or up the hill to Beachy Head. The pier is also home to the Victorian tea rooms.
Only down side was the long waiting time in the restaurant at the hotel.
Only down side was the long waiting time in the restaurant at the hotel.
Source: tripadvisor.co.uk
In September 2017, John S said about Burlington Hotel
We were warned about the tired nature of the hotel in advance and so weren't surprised when we arrived. The hotel is tired throughout and in need of a complete overhaul, however, our room was bright, pleasant and clean although the shower could do with a little more oomph! The main criticism for us was the lack of lifts given the age demographic and also the poor service in the restaurant which was due to the lack of staff and not down to the individuals who clearly worked very hard and tried their best.
We were very pleased with the helpfulness of the staff throughout our stay and couldn't fault them individually in any way. So come on Bay Hotels, support your staff with extra resources and find a paint brush, you have a good product but you're letting yourselves down.
We very much appreciated the location of the hotel just opposite the pier with good walks along the prom and also into town, parking was good and access to public transport also good with buses just across the road. There are many things to do and places to see in the area and would recommend Eastbourne as a good destination.
We were very pleased with the helpfulness of the staff throughout our stay and couldn't fault them individually in any way. So come on Bay Hotels, support your staff with extra resources and find a paint brush, you have a good product but you're letting yourselves down.
We very much appreciated the location of the hotel just opposite the pier with good walks along the prom and also into town, parking was good and access to public transport also good with buses just across the road. There are many things to do and places to see in the area and would recommend Eastbourne as a good destination.
Source: tripadvisor.co.uk
In September 2017, paul w said about Burlington Hotel
First time in a shearing s coach break.we used this to visit family in Brighton while there.was a bit apprehensive after reading some comments on TripAdvisor but can honestly say we were very surprised how good everything was.room was excellent as was the food and service.would definitely recommend it.The only let down for us was the change of iteneray for the trip to Brighton by shearing s from the Sunday to the Saturday which meant us having to get to Brighton by local transport which took nearly two hours each way.This had nothing to do with the hotel though and would definitely stay here again.
Source: tripadvisor.co.uk
In September 2017, helen h said about Burlington Hotel
My hysband and i spent 4 nights at the Burlintgon this month.It was justvwhat we wanted right on the sea front opposite the pier.It was all the older generatiin staying their so was lively no nousy children.We had bed breakfast and evening meal all the food was lovely and a good choice in the evening meal.Three courses every night.The evening entertainment was pretty good.Our room was a good size and the bathroom was great my only probkem being i couldnt climb in the bat due to bad legs but we now know we could have requested a shoer only room.In places thd hotel looked a bit tired but looks as if uts in the process of being done up.Everywhere was kept nice and clean.The staff were all polite and helpful.If yiu want a quiet hotel on the sea front id definately reccommend The Burlington.
Source: tripadvisor.co.uk