Local Reviews
In September 2017, Joyce H said about Burlington Hotel
We stayed at the Burlington in Eastbourne 25-29 September 2017. Having holidayed with Shearings many times before we knew what to expect from the hotel. The hotel was clean and tidy and the staff very friendly but unfortunately the one thing that let the hotel down was the service in the restaurant in the evenings. I can understand the difficulties in having well trained waiting staff but service was very erratic even though they were very polite they didn’t seem to have a workable system, which resulted in long waits and we were even served two main meals in succession on one occasion. On speaking to other guests who have stayed here before, this is a relatively new problem so hopefully it will be resolved soon. Overall though, our room
327 was good and the hotel is situated close to the pier and shops and other amenities.
327 was good and the hotel is situated close to the pier and shops and other amenities.
Source: tripadvisor.co.uk
In October 2017, pops073 said about Burlington Hotel
Had a lovely stay at the Burlington the rooms have been upgraded to a decent standard for what you pay shearings have done a 3 day break this time not right as took full day to get here from 9.00am to 5pm then had choice of going to Brighton Sunday or stay in Eastbourne couldn't face journey hour each way after yesterday then leave 9.30 in morning this trip is too far for 3 days
Mark snow resident entertainer had been off for sometime and his first night back was while we are here he has a wonderful personality and a lovely voice continue to get well mark after all you are what makes the burlington
Mark snow resident entertainer had been off for sometime and his first night back was while we are here he has a wonderful personality and a lovely voice continue to get well mark after all you are what makes the burlington
Source: tripadvisor.co.uk
In October 2017, abbiecat27 said about Burlington Hotel
Had a great 3 night stay with friends. Location perfect for getting around Eastbourne. Food very good and staff were fantastic. Room and hotel spotlessly clean. Entertainment ok but could be improved if female host found a sense of humour she came across very blunt and rude at times.
Source: tripadvisor.co.uk
In October 2017, GoldenoldiesLeics said about Burlington Hotel
This hotel has a super location . It's right opposite the pier and has beautiful sea views from all rooms overlooking the promanade. It is a Shearings Hotel and can self drive to it if you wish. It has it own car park where you can book a parking space. The rooms have been upgraded and it is worth getting one of those.Good breakfast and served via self service. Dinner service is waiter served. On the whole not too bad and good value for money
Source: tripadvisor.co.uk
In October 2017, EJD84_13 said about Burlington Hotel
Shearings driver was exceptionally kind and helpful. He would assist me onto the coach and push me around in my wheelchair; I could not get any better assistance from anyone/ Visits were good especially to Winston Churchill's home/I was nut able to explore the house but could explore it on a splendid interactive video. The hotel was full, food good with plenty of choice/ Waiters and all staff were efficient and organised/ Bed very comfortable. The whole week was so warm - even with windows open we did nor need bedclothes. Eastbourne is flat and well worth a visit = the Victorian pier
was exceptional. It was a great holiday!
was exceptional. It was a great holiday!
Source: tripadvisor.co.uk
In October 2017, Michael B said about Burlington Hotel
A group of us enjoyed our 4 day weekend trip to the Bay Burlington Hotel. The food was good, the hotel clean and a very nice position on the promenade. Also a good day out on the Saturday excursion which gave us 4 hours in Brighton and a return coastal route taking in Beachy Head. For all of this I would give 4 stars.
However after a good journey back we arrived back at the Stretton Interchange at 3.30pm.
The driver told us, the cases for the self drive people would be taken off and the others would be taken to our feeder coaches.
Went into the Interchange as our feeder coach was not due out for an hour or so.
After about 20 minutes I took a walk outside and spotted MY CASE FULLY LABELLED on its own leaning against a railing next to a zebra crossing. Inside it I had £700 of NHS equipment.
My case had been unloaded with the self drive cases and could have disappeared anywhere.
I questioned one of the staff walking round with a clipboard about this and his response was "Oh the man responsible must be on a teabreak"!!
I then went to the information desk and explained what at happened and was told "You would have probably got it back eventually"
Not impressed with the organisation and response at Stretton Interchange and would give it 1 star if I was rating it.
Have been back 3 weeks now and sent 2 emails about this to Shearings Customer Care for an explanation or apology,
Have heard nothing. Shearings Costomer Care not interested.
My advice to anybody using the Interchange, is to keep a very close eye on your luggage and make sure it reaches your feeder coach.
However after a good journey back we arrived back at the Stretton Interchange at 3.30pm.
The driver told us, the cases for the self drive people would be taken off and the others would be taken to our feeder coaches.
Went into the Interchange as our feeder coach was not due out for an hour or so.
After about 20 minutes I took a walk outside and spotted MY CASE FULLY LABELLED on its own leaning against a railing next to a zebra crossing. Inside it I had £700 of NHS equipment.
My case had been unloaded with the self drive cases and could have disappeared anywhere.
I questioned one of the staff walking round with a clipboard about this and his response was "Oh the man responsible must be on a teabreak"!!
I then went to the information desk and explained what at happened and was told "You would have probably got it back eventually"
Not impressed with the organisation and response at Stretton Interchange and would give it 1 star if I was rating it.
Have been back 3 weeks now and sent 2 emails about this to Shearings Customer Care for an explanation or apology,
Have heard nothing. Shearings Costomer Care not interested.
My advice to anybody using the Interchange, is to keep a very close eye on your luggage and make sure it reaches your feeder coach.
Source: tripadvisor.co.uk
In October 2017, DavidUK_UK said about Burlington Hotel
We had a very nice break at Eastbourne staying at the Burlington Hotel, the speedy booking in at the hotel was very well carried out by the staff who also took our luggage to our room. The room was a little dated but very clean, we had a sea view with great views of the sea front, we had no problems regarding our room or room service. The dining room was huge but again the staff were very well organised and seated us at our table, the breakfast was very good and plentyfull. I did have cause to complain once and my complaint was dealt with immediately and because of this I do not wish to go into details.the hotel was in prime position for shopping and the sea front and we would happily stay there again. The majority of the staff were very good at what they did making our stay comfortable. Wheelchair access was via the dining room as there are steps up to reception.
Source: tripadvisor.co.uk
In October 2017, bonnietap said about Burlington Hotel
We've spent 4 days at hotel it's a big old building not in that bad condition we could hear work going on so Will only get better. our room was a good size bathroom looks new and very nice and very clean. (just wished door would close as light outside shone in bedroom at night ) breakfast was very good as was steak night staff are very good .thanks to Moses for looking after us I would recommend hotel
Source: tripadvisor.co.uk
In October 2017, George4851 said about Burlington Hotel
We went to the Burlington Hotel, Eastbourne on the 9th to 13th October.
Our driver, Peter, had every one laughing on the way down, unfortunately the coach broke down on the motorway and we had to wait under the motorway bridge for over an hour before we were picked up but everyone helped each other and the mood was quite good.
We did not go out on day trips as we met up with family. The hotel is nice and clean, warm and welcoming, all staff were helpful and cheerful entertainment was very good. We had room 107 and my sister had room 142 both rooms were clean and warm but did have a rather unpleasant smell along the landing on the last night. We did tell the night staff.
We have been to the Burlington before and will be going again in the future. The food was very good as usual. And the bar staff where very good. A young man with red hair and a beard joined in with the rest and made our day.
Thanks, again to all the staff and management who keep the hotel going so well.
Our driver, Peter, had every one laughing on the way down, unfortunately the coach broke down on the motorway and we had to wait under the motorway bridge for over an hour before we were picked up but everyone helped each other and the mood was quite good.
We did not go out on day trips as we met up with family. The hotel is nice and clean, warm and welcoming, all staff were helpful and cheerful entertainment was very good. We had room 107 and my sister had room 142 both rooms were clean and warm but did have a rather unpleasant smell along the landing on the last night. We did tell the night staff.
We have been to the Burlington before and will be going again in the future. The food was very good as usual. And the bar staff where very good. A young man with red hair and a beard joined in with the rest and made our day.
Thanks, again to all the staff and management who keep the hotel going so well.
Source: tripadvisor.co.uk
In October 2017, margarets44 said about Burlington Hotel
Just back from 5day break at the Burlington Hotel. We were greeted by Christine who made everyone welcome, we booked a sea view which was well worth the extra, the room was huge and very comfortable. Meals were good and staff friendly and helpful. Will definitely be again. Thanks to everyone who made holiday enjoyable.
Source: tripadvisor.co.uk