Local Reviews
In December 2017, Anthea C C said about Burlington Hotel
Arrived on Monday 27th November hotel was clean and tidy, we had room 327 the heating didn’t work and the toilet wouldn’t flush when we told reception we were told we could have a room at the majestic,we refused because we were a party of 8, so they got maintenance to repair the toilet the next day ,and was given a heater, the dining room was a complete shambles food cold ,foreign waiters/ waitress’es didn’t understand english,asked for 1 thing and u got another ,service was shocking, the entertainment was ok, no room on dance floor due to staff using it ,
Source: tripadvisor.co.uk
In December 2017, MargiSu said about Burlington Hotel
We booked a last minute holiday to the Burlington and found it was to be a ‘Turkey and Tinsel’ Break.
As it was a last minute booking the choice was either a Standard Room or Standard Plus Room without sea view, so we paid extra to have the Plus Room. There was a mirror over the desk/ dressing table and a full length mirror also which is very nice to have both so well situated. The Room was large, clean, recently redecorated and refurnished, and had a modern shower room (no bath). The bed was a standard double size and the room was huge, it would have been a good idea to put a large double bed in this room as it was a Plus Room at an extra charge otherwise all we paid the extra for was the new decorations.
Unfortunately the floor boards were very squeaky as were the ones in the room above. I would have thought that when the new carpets were laid, the floor boards would have been repaired. There were plenty of plug sockets which are always an advantage. The towels were not replaced daily even when put in the bottom of the shower, I complained to reception and they arranged for fresh towels to be sent to our room immediately.
The food and service in the dining room was very good. Breakfast is self-service with lots of choice and plentiful. Dinner is served from 6.30 we went about 7 to 7.15 when it’s less busy.
There is entertainment every evening and bingo is extremely popular with very high cash prizes.
The Bar Staff are great – there was no ‘drinks package’ in our ‘Turkey and Tinsel’ break and we found the drinks expensive.
There is no Wi-Fi in the bedrooms only in the lounge areas.
We were pleased to see that the hotel had vastly improved since our last visit in 2009, but there are still some areas in need of attention. The corridors are shabby and badly in need of refurbishment as are the lifts. There were four coach parties and self-drive customers in this hotel during our five day stay and if that happens every week, the hotel must take some keeping up to.
The hotel is well situated right on the sea front overlooking the pier and carpet gardens. If you want to take a day trip to Brighton the 12X bus stops by the Pier and the 99 bus to Hastings and Bexhill stops on the opposite side of the road by the Queens Hotel. Ask at reception for the bus times and also a street plan for Eastbourne
.
Our thanks to the staff who are very pleasant, efficient and work very hard.
Overall, we enjoyed our pre-Christmas break.
As it was a last minute booking the choice was either a Standard Room or Standard Plus Room without sea view, so we paid extra to have the Plus Room. There was a mirror over the desk/ dressing table and a full length mirror also which is very nice to have both so well situated. The Room was large, clean, recently redecorated and refurnished, and had a modern shower room (no bath). The bed was a standard double size and the room was huge, it would have been a good idea to put a large double bed in this room as it was a Plus Room at an extra charge otherwise all we paid the extra for was the new decorations.
Unfortunately the floor boards were very squeaky as were the ones in the room above. I would have thought that when the new carpets were laid, the floor boards would have been repaired. There were plenty of plug sockets which are always an advantage. The towels were not replaced daily even when put in the bottom of the shower, I complained to reception and they arranged for fresh towels to be sent to our room immediately.
The food and service in the dining room was very good. Breakfast is self-service with lots of choice and plentiful. Dinner is served from 6.30 we went about 7 to 7.15 when it’s less busy.
There is entertainment every evening and bingo is extremely popular with very high cash prizes.
The Bar Staff are great – there was no ‘drinks package’ in our ‘Turkey and Tinsel’ break and we found the drinks expensive.
There is no Wi-Fi in the bedrooms only in the lounge areas.
We were pleased to see that the hotel had vastly improved since our last visit in 2009, but there are still some areas in need of attention. The corridors are shabby and badly in need of refurbishment as are the lifts. There were four coach parties and self-drive customers in this hotel during our five day stay and if that happens every week, the hotel must take some keeping up to.
The hotel is well situated right on the sea front overlooking the pier and carpet gardens. If you want to take a day trip to Brighton the 12X bus stops by the Pier and the 99 bus to Hastings and Bexhill stops on the opposite side of the road by the Queens Hotel. Ask at reception for the bus times and also a street plan for Eastbourne
.
Our thanks to the staff who are very pleasant, efficient and work very hard.
Overall, we enjoyed our pre-Christmas break.
Source: tripadvisor.co.uk
In December 2017, bob t said about Burlington Hotel
another good weekend has a upgrade room with sea view worth the extra cost. as usual ALL the staff are first class nothing is to much trouble. we noticed the size of portions at dinner time they seem to be getting smaller instead of cutting cost on the food just put a couple of quid on the price for the stay. hotel is in a prime spot for the shops . we took the bus number 12x to Brighton it goes through some very pretty villages and towns . the bus stop is a very short walk from the hotel just by the pier .hope to visit again next year.
Source: tripadvisor.co.uk
In December 2017, Peter Bentley said about Burlington Hotel
We went for our first shearings holiday 4Day break, the food and staff very good,But our room no 202 was cold,the windows need to be replaced howling gale blowing in,also the bathroom was like being in a fridge NO HEATING, and had to walk down steps to it.We asked to change to another .room but none available,We will not be going back. Our friends room 201 No heat in main room had to ask for portable heater, needs the manager to get this sorted.
Source: tripadvisor.co.uk
In December 2017, Ann M said about Burlington Hotel
The hotel was nicely trimmed for Christmas, but the actual decor was a little tired. There are 2 lifts, one of which is so tiny you can just about get 2 people in, if carrying anything, so unless you fancy walking up, you can wait a while. We opted for a superior room. It was a big room, with a sea view. It had tea/coffee making facilities and spare pillows. Bathroom was nice and spacious too, with an effective shower (in bath). Nowhere to hang wet towels though. We had breakfast and evening meal. Breakfast was very good, buffet style, but you could order from a menu too, dinner was ok, but the portions were tiny. It suited me as I was dieting. The staff were all lovely, friendly and helpful. The evening entertainment was good fun too. I'd recommend a few days here, but make sure you book with shearings, as a couple we met who didn't, seemed not to be treated quite so well (ie couldn't book car parking and didn't have an allocated meal table).
Source: tripadvisor.co.uk
In December 2017, joshuamason991 said about Burlington Hotel
Want say thank you to all the bar staff including Frank who works behind the bar he works so hard never stops all bar staff dose thank you all reception staff is so amazing the really pleasant they always go that extra mile with there guests they always well looked after by management they always do everything they can also to the ports who take your suit cases to your room it's big thank you to them they always work hard and big thank you to mark entertainment and his entertainment team the all do every thing for every guests, I would like to say thank you to Moses the restaurant manger he a so lovely guy he dose everything to make the restaurant run smooth and the staff and chefs are really lovely so big thank you to all management at the Burlington hotel the recptions staff dose a really lovely job included bar staff they have be amazing if I at to score the staff out of 100 it would be 100 there are really spot on thanks josh
Source: tripadvisor.co.uk
In January 2018, Janet J said about Burlington Hotel
Room 300 good room but only dimplex heater keeps room hot bathroom cool old radiator not working wire on heater not long enough to reach. Bed nice near to lift and stairs. Food was nice sprouts too hard for me but that's personal taste. Staff friendly Chris manager lovely as always. Nothing was too much trouble. Coach trip was good very late getting back to London only due to snow up country. Have booked for next year will be 5th time. Service good location good shops just around corner good value for money. Mark was good as usual although he had been be really poorly and in hospital. Thank you to all staff for making our Christmas great.
Source: tripadvisor.co.uk
In January 2018, sandra m said about Burlington Hotel
Just been on a three day break,and stayed at the burlington hotel eastbourne, what a lovely hotel, the food was very nice, and there was a good choice for the evening meal, and a lovely buffet breakfast, plenty to choose from. We had a sea view room, and it was a good size, view was great, staff very friendly and pleasant, very helpful. I would recommend a visit here cannot fault anything, and will be going back at some point. The town centre is just a short walk away, plenty of shops, and bars, really enjoyed my stay, just wish it was longer
Source: tripadvisor.co.uk
In January 2018, Sue G said about Burlington Hotel
I went with a friend to this lovely Hotel situated on the Seafront, to see the New Year in we had much laughter as I met up with friends that I had not seen for a number of years which is always good, I did encounter a few problems but I am writing to Shearing myself and all the problems except one were rectified, my room was a little snug but it was ok, most of the staff were OK and tried to be helpful, the Food Excellent good choice and hot... Our Driver was very knowledgeable and made the holiday...
Source: tripadvisor.co.uk
In January 2018, Tony36 said about Burlington Hotel
Been coming back year after year. Can't resist it! Why? For all the same reasons that everyone else has, who will have given 5 Stars. Home from home. Every year, you find changes for the better. Every member of staff you meet will give you a smile and be most helpful. Okay it's not the Ritz but then one or two people seem to forget they are not having to pay Ritzy prices. Thanks again, and see you again next year, if not before.
Source: tripadvisor.co.uk